Steak 'n Shake
reviews and complaints

Steak 'n Shake wait in line in drive thru, french fries, missing side

Steak 'n Shake drive through

If you want some quiet time to yourself to check emails, call long lost relatives, balance the checkbook, wash the car, feed the hog, etc this drive thru is for you! Waited 25 mins in the drive thru from ordering until I got my food. My pop was handed to me overflowing and dripping all over my lap, they told me I couldn't order Swiss on my burger yet they...

Steak 'n Shake management

The manager is always rude to her employees every time we go. The team would do better if she wouldn't jump them constantly. Heather, our server, was really good and apologized for the wait and the mess ups of the cooks. The waitresses and cooks all would be into it constantly because the manager would rush them all instead of worrying about the people...

Steak 'n Shake service and cleanliness

yesterday 10/27/19 was at Steak n Shake at 109 Regency Pk Ofallon Illinois went in 2nd in line to be seated. Only couple of waitresses that were so busy on phone could care less on sitting us. One lady was clearing all the dirty tables. To make a long story short we left because after standing there for 15 min and being ignored! I see why a lot of these...

Steak 'n Shake service and the establishment

Sever was very unprofessional ask to speak to manager he stated he were the manager food was cold fries was old so I ask for a refund he said he not giving me one because I should've said something when he dropped my food off the facility is so dusty restrooms so filthy floors need cleaning ceiling need to be cleaned booths are extremely nasty the cook ha...

Steak 'n Shake cleveland, tn store

This evening I waited in line at the drive through for a out 25 minutes. When I got to the window to pay I was informed that the credit card system was down. My problem is that they made me wait almost a half an hour. Someone should have come out to inform us in the line. I usually have excellent service and food away this location but was very disappointed tonight.

Steak 'n Shake service/product

Went in there for supper at about 5pm didnt get out there until 6:45! Waited an hour for food then decided we wanted milkshakes and waited an hour on those and never even recieved the one so we got 2 out of 3 milkshakes then when i got my chocolate milkshake it was white with a little bit of chocolate syrup in it. It was so thick i couldnt even drink it i...

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Steak 'n Shake service, drive thru not being operated while open hours

I made two separate trips to Steak and Shake this week located 4545 Outer Loop Louisville, ky 40219, both going thru drive thru, around 9pm. Both visits i never received any service, i pulled up to the lighted menu board, waited 10 mim. And no one answered. A string of cars followed behind me, growing impatient as well. I began to tell, "hello, is some one...

Steak 'n Shake drive thru

25 minute wait time when theres only 2 cars in front of me is absolutely ridiculous. Associates working the drive thru should focus more on the customer and what they ordered instead of chit chatting.. First gave me the wrong food. Then almost forgot some items. Ordered a large fry and it was barely filled. Shakes with no straws or spoons. And completely ignored me when I tried to ask for ketchup amd straws..

Steak 'n Shake from walking in the door to leaving and everything in between

We looked so forward to seeing this resturant being built and then opening. We walked in the weekend after it opened looking forward to it only to walk in and all the tables were taken with a waiting line. When I noticed that although all the tables were taken there was also no food or left overs of plates on any of the tables. We thought ok we will come...

Steak 'n Shake service/management

Visited this location on sweetest day with my son and infant daughter around 730pm. Immediately regretting it the moment I stepped in the doors. There were at least 10 open tables, all completely dirty, the floors were nasty dirty and there were receipts, straw wrappers, food, and trash everywhere even in the servers section. I wanted to leave but my son...

Steak 'n Shake I never got my order so I asked for a refund and they didn’t give me one

All I want is a refund for the order that I didn't get come on please. I arrived at the store an I told them I had a pickup order for Carol. I got an email saying it would be ready at 1:30am when I got there it wasn't ready yet 20 min later and still nothing just for 2 shakes and a soda. I never received it and I waited for a longtime. So I decided not to...

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Steak 'n Shake my order

I placed my order from the drive thru window for two items also gave the person my coupons she tells me I did better w/o the coupons but yet I'm charged more than what it should have been. I don't like the dishonesty at all nor is it right not to honor the company coupons. This particular location has had several complaints and they really need to get there act together.

Steak 'n Shake Everything! Soooooo gross!

I was grossed out 2years ago and returned today by request from my granddaughter. It was waaaaay worse. Waitress had wads of her hair stuck all over her uniform and snot stuck in her nose. Filthy in every nook cranny bathroom and kitchen. Manager totally oblivious. How can this still be in business???? You may have clean establishments somewhere but I...

Steak 'n Shake service

Our server was Chelsie and we were most definitely not greeted within 5 seconds at the door and we were most definitely not seated within 60 seconds. Then, were not greeted at our table within 1 minute. When she finally arrived (keep in mind, there's only one other table in the store), she took our order, but then never gave us our waters. After a while...

Steak 'n Shake service, food and cleaning

My family went to the Steak & Shake yesterday for lunch and we waited to be seated for 15 minutes while the Manager - Justin saw us and said one of the girls will seat you. There were 3 servers and they just looked at us like what do you want!!! Finally we were seated. It took another 15 minutes for one of the girls to take our drink order. Finally another...

Steak 'n Shake general manager

I have been working for steak and shake for almost 8 months now and I have been having ups and downs with my GM . I was told October 12, 2019 I was removed from the schedule stating that his managers says I'm a lazy worker. Which is a bold lie because I asked the managers why would they say that when have of them time I'm making burgers and doing drive thru...

Steak 'n Shake service

We have been giving this location chance after chance to improve for the last year and a half. Today was the last straw. After being seated for over 10 minutes I had to go to the register to ask if anyone was going to come help us at all. When the waitress came we let her know that this was a repeated issue and we were not happy. She took our full order and...

Steak 'n Shake service