Steak 'n Shake

I ordered food off the steak and shake app at 7:04 PM on June 7th. It was supposed to be curbside. They never came out with my food so I went inside and they said the order did not come through but I headed on the app saying that it was going. To be ready in 10 to 15 manager was not very nice about it. She's starting yelling and telling me it's going to be coming as soon as she gets. It comes through the computer so I would like a refund of $12.59.. I never received my food but they took the money out of my account. Thank you appreciate everything and I hope to hear from someone from just taking shake.