Menu
CB Fast Food Chains Sonic Drive-In 5101 N Broadway St, Knoxville, TN, 37918, US
Sonic Drive-In company logo
Sonic Drive-In
reviews & complaints
Sonic Drive-In company logo

Sonic Drive-In

5101 N Broadway St, Knoxville, TN, 37918, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 11:00 pm
Sat
7:00 am - 11:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
S
9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sonic Drive-In - Available menu item

I stopped by your Sonic Drive-In location at 5101 N. Broadway in Knoxville, TN this evening for your 1/2 priced Cheeseburger special. This is a regular thing for me on Tuesday nights. On this evening of 07/18/2022 at 9:05pm, I opened the Sonic App to place my order, but the App stated that the location wasn't accepting Call Ahead orders at the time. When I opened the App, even the App stated on the opening screen that Cheeseburgers were 1/2 price. I went to the #19 kiosk on the patio and pressed the call button to place my order. The total came to $11.88 - for 2 Cheeseburgers, no lettuce no pickles and a medium order of tots. When I address the issue with the order taker, about 1/2 priced Cheeseburger, she replied that they [Cheeseburgers] were NOT 1/2 price; and totaled out my order. I rang again and a man answered, I inquired again about why the Cheeseburgers weren't 1/2 priced. He simple stated that they were no longer 1/2 price. I canceled my order and left. Not very happy with the way I was treated, nor about being mislead about your 1/2 price Tuesday special. It seems that whenever I go to this location during the daytime, the staff is friendly. But when I stop in during evening hours, the staff just doesn't seem to care about how they treat the guest. I'm not sure why the App didn't take my order at 9:05pm, since I've stopped by that location in the evening and have been able to place mobile app orders after 9pm before.

Desired outcome: I'd appreciate a response to the situation. If a special is on for the day, then the special should be honored until the doors close and service is done for the evening - regardless if a guest is walk-up or drive-thru.

Read full review of Sonic Drive-In
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.