The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bassett Furniture Industries Customer Service


Bassett Furniture Industries, Inc.

3525 Fairystone Park Hwy, PO Box 626
United States - 24055

Customer Support Phone Numbers

+1 877 525 7070(Furniture and Home Decor) 1 0
+1 800 308 7485(Baby Furniture) 1 0
+1 800 697 3259(Baby Furniture) 1 0
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Bassett Furniture Industries Complaints & Reviews

Bassett Furniture Industries / sofa and loveseat

Seate on May 17, 2018

I ordered a sofa and loveseat in mid oct 2017. Delivered thanksgiving week and before christmas I was emailing raleigh nc store that my couch and loveseat were both "peeling" terribly. The only comment I received was "yes, that can happen" and "here's a link to the"shaver"we use at the...

Bassett Furniture Industries / dishonest, deceptive, rude and useless

Jacobl on Jun 26, 2011

If you go to Bassett do not talk to the salesman because they will lie to you about costs, shipping costs and delivery timeline. after you pay they will give you a second contract to sign:. this contract will say that they are not bound by anything they have promised you.. you will then...

Bassett Furniture Direct / did not deliver!

Somersetdi on Apr 5, 2011

We purchased furniture in July, and were promised delivery within 6 weeks. After 6 weeks, we called every day and were brushed off. Then, after 9 weeks, the store calls and says: "Our delivery company decided they cannot deliver to your location." That was the ONLY reason we bought the...

Bassett Furniture / fraud

Led M on Feb 24, 2011

Bassett furniture is a fraud. I purchased a $3, 400 sectional from this company and the leather has started to peel. I got an expert to take a look at the damages and he let me know that they sold me furniture that was not real leather. They hard sold my the furniture with the idea that it...

Bassett Furniture Direct / refuse to replace

We purchased a Bassett couch and love seat which looked dirty upon delivery. When a representative came out to clean it, we were informed that it was just the "nature of the fabric." Not only is its nature to look dirty but also to look worn and to "travel" (making pulling and tugging of...

Bassett Furniture Direct / poor quality desktop finish


Within 1 year of purchase from Basset Furniture, the desktop finish gets large flaws when in contact by wires or other rubber products, such as computer and telephone wires and feet. The finish indents and raises around the rubber becoming very unsightly. The store sent a person to view...

Basset Furniture / poor quality furniture, huge delays, crap customer service


I recently ordered $6, 400 worth of furniture at Basset Furniture. It is a dining table with eight matching chairs, and a shelving wall unit. The salesperson seemed reasonably knowledgeable and I patiently waited the six weeks for the furniture to arrive. When it did, I was shocked. The stain on...

Bassett Furniture / horrible customer service


I am very happy with the quality my new Bassett furniture. I was only slightly frustrated when an upholstered chair was broken during transport and when my dining room table and chairs were ordered incorrectly. What angered me the most was the horrible customer service I received...

Bassett Furniture Direct / customer service and refund policy

5/10/09 – Purchased table and six chairs. Informed the purchase would be delivered in 30-45 days. 6/10/09 – Called store to inquire about the status of our order. Was informed by Cherel Cairns that Dee Mangulins would call me back with this information. 6/12/09 – By...

Bassett Furniture Gallery / horrible customer service


I bought an entire living room set from the Melbourne, FL store in January 2009). When I was ordering chairs in February 2009 the salesman (who was only there for a month) suggested this area rug to go with the living room set. He brought out a sample which was brown with gold hilight...

Bassett Furniture / damaged furniture


I purchased a dining room table and chairs at Bassett Furniture in Ft. Lauderdale in February 2009. After about 2 months of shopping for the furniture, I was so happy that my wife and I found something that we both loved. We took advantage of the 6 months same as cash and made the...

Bassett Furniture / damaged goods/horrible service

I purchased a credenza and cocktail ottomon over memorial day weekend (today is August 18th). I called 3 times to check on the status of my order to be told that one piece was still missing at the factory. The last time I called & complained someone finally called me back to schedule...

Bassett Furniture / you may never get your furniture


I am still waiting on an item ordered March 1, it is now June 7. After an amazing amount of delay and grief I finally got a partial order. This time they said they received the wrong item for one of my beds. That was early May, still waiting to hear when the correct one will arrive. Also a...

Bassett Furniture / incredibly poor customer service!

[My letter to the Executive VP of Operations, Keith Sanders is attached below for ease - our complaints are clearly marked. We purchased this furniture New Years' weekend, 2006.] Dear Mr. Sanders: On or about August 31st we mailed the attached letter to your CEO Robert Spilman, Jr. in...

Bassett Furniture / overcharged!


We paid for upgraded filling and our furniture is so hard it hurts our behinds when we sit on it. It is incredibly uncomfortable. They promised us they would 'make it right' and told us new filling was ordered. We called about 6 weeks later to check status. Filling was never...

Bassett Furniture / undelivered furniture, poor communication

I only wish I had found this web site and read other complaints before I ordered my furniture. Ordered furniture on 6/25/07- took picture of the sofa I wanted into the sales rep ([picture was taken from the Bassett website). Paid at that time. 9/4/07- I called sales rep to see why the...

Bassett Furniture Direct / poor after sale service!

Bassett Furniture Direct Inferior goods & services I purchased a bedroom set for $4755.08 April 1, 2007. When they delivered my furniture 1 piece was damaged beyond repair. I immediately contacted the Basset Furniture Direct store I purchased from to get a replacement piece. Carmen, the person...

Bassett Furniture / poor service, damaged goods

The following is documentation on the history of our involvement with Bassett Furniture. *Our original visit to Bassett Furniture located in Columbus Ohio off of Polaris Parkway was approximately 4/21/06. At that time, we met with Alisha, sales consultant, to discuss our furniture options and...

Bassett Furniture / unfinished work

I purchased Furniture from Bassett Furniture the wood is already rotting away and half the wood is not even stained and if it is stained it's all different colors stains. Also there looks like they cliped out pieces of the wood on some of the furniture where it should be totally flat...