Ballard Designs Customer Service


Ballard Designs Inc.

5568 West Chester Road
West Chester
United States - 45069

Customer Support Phone Numbers

+1 800 536 7551(Orders / Customer Service) 2 0
+1 813 875 7100(Tampa, FL) 1 0
+1 904 642 3260(Jacksonville, FL) 1 0
+1 954 633 4394(Coral Springs Outlet, Margate, FL) 1 0
+1 404 603 7033(Atlanta, GA) 1 0
+1 770 594 1671(Roswell Outlet, GA) 1 0
+1 508 315 6042(Natick Mall, MA) 1 0
+1 516 874 5235(Roosevelt Field, Garden City, NY) 1 0
+1 980 365 8951(SouthPark Mall, Charlotte, NC) 1 0
+1 513 603 1333(West Chester Outlet, OH) 1 0
+1 484 801 5820(King of Prussia Mall, PA) 1 0
+1 571 341 5391(Tysons Corner Center, VA) 1 0
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat8:00 AM - 6:00 PM

International Plaza & Bay Street, 2223 N. West Shore Blvd, Sp #2001, Tampa, FL, 33607
St. Johns Town Center, 10275 Buckhead Branch Drive, Suite 101, Jacksonville, FL 32246
Coral Springs Outlet, Margate, FL
3460 NW 62nd Ave., Margate, FL 33063

1670 DeFoor Ave., Atlanta, GA 30318
Roswell Outlet
1475 Holcomb Bridge Road, Roswell, GA 30076

Natick Mall
1245 Worcester St, Space 2082, Natick, MA 01760
New York

Roosevelt Field, Garden City, NY
630 Old Country Rd, Garden City, NY 11530 
North Carolina

SouthPark Mall, Charlotte
SouthPark Mall, 4400 Sharon Road, Suite BO1C, Charlotte, NC 28211

West Chester Outlet
8939 Union Centre Boulevard, West Chester, OH 45069

King of Prussia Mall
690 W Dekalb Pike, Ste. 1028, King of Prussia, PA 19406

Shops at Clearfork, Fort Worth
5188 Monahans Avenue, Unit A110, Fort Worth, TX 76109

Tysons Corner Center
8084L Tysons Corner Center, Suite K7L, Tysons Corner, VA 22102

Ballard Designs Complaints & Reviews

Ballard Designs / product/shipping/customer service

Sep 30, 2018

I made several custom orders. First order - 2 dining chairs. Product quality is cheap. Not laid out as pictured on computer. Distressed look wood finish doesn't resemble showroom sample and is flaking off. When shipped the chairs were not packed well and one box was badly damaged. Luckily...

Ballard Designs / banquette bench

Aug 23, 2018

Never ever buy anything from them! I ordered a banquette set in may 2018. I paid in full when I ordered. Three of the four items was delivered but not the main bench. It was delayed for 8 weeks! When it was delivered it had a huge hole in it! I refused delivery. When I contacted them they...

Ballard Designs / marketing scam

Jan 21, 2018

I have been shopping online for new office furniture. I saw a piece I liked at Ballard's, but then found out I had to pay a fortune for shipping. Then the item went on sale and I got an email from them saying here is an extra 20% off discount anything over $150... SO I put the item in the...

Ballard Designs / Useless and unprofessional customer service

Oct 06, 2017

If something goes wrong don't think they will help you. They shipped the wrong order to me and of course, I was infuriated by this. First of all, I was waiting for too long, approximately 2 months, and second, after such a long waiting I got something I have never ordered. You would be...

Ballard Designs / vanity tower and wall unit

Aug 22, 2017

Ive been trying to deal with customer service for 2 months now. I had $200 Ballard Designs Gift Card. I used it to purchase items online. After 3 weeks I called to ask what happened with my order. Customer Service said my order was cancelled - but no worries "we can process it over the...

Ballard Designs / furniture

Jun 01, 2017

I ordered $3000 worth of furniture that was in stock in February, 2017. It is June now!! They are giving me a ship date of August! I have received delay emails 3 times. I have spoken to customer service several times. They can't explain the delay. They tell me they will look into it and...

Ballard Designs / Purchasing Nightmare

Feb 29, 2016

Where do I begin. Here's the short story: Ballard customer service is a joke, as is their 'anticipated ship times, ' which have never been correct. They blame everything on their manufacturers. Long story: I've placed several orders with Ballard and each of them were delayed...

Ballard Designs / Expected Order Ship Date Continues To Move Out

Jan 29, 2016

We ordered a Gold Sunburst Mirror(WM898) from Ballard Designs January 6th, and received an email with expected ship date of Jan. 15th. We thought, terrific! We then received an update email on Jan. 10th with a new expected ship date of Jan. 20th. Delays can be understandable, so we thought...

Ballard Designs / The rep started without our approval

Aug 28, 2015

My husband and I moved into new house and wanted to change the kitchen. We contacted the rep from Ballard Designs and provided all measurements of our kitchen. We told the material, style and approximate sum, which we were ready to pay for the design, work and installation. The sum wa...

Ballard Designs / Customer Abuse

Jul 16, 2011

I placed an order for an IN STOCK sofa in August. (My receipt has proof of status)After 2 weeks of silence I called for delivery status and my 60 day, 30 hour nightmare began. Customer Service Managers (I spoke to 11)misinformed me ( a polite way of saying they lied to me), didn't...

Ballard Designs / Broken bookshelf replacement

Mar 09, 2011

DO NOT BUY ANYTHING FROM BALLARD DESIGNS! EVEN IF THEY PAY YOU TO TAKE IT, DON'T!!! I ordered a set of five bookshelves, when they arrived the left end bookshelf was busted. The delivery guys they sent to my house looked like criminals complete with a nail, yes an actual nail, through hi...

Ballard Designs / faulty merchandise and no support from company


I have never complained via the world wide web before, but I am so disappointed with 2 lamps (Lancaster Floor Lamp and Lancaster Desk Lamp) from Ballard Designs. These lamps from Ballard Designs are made of steel, and were gently used in our home (no kids, dogs, or...

Ballard Designs / Do not order from them


This was by far the worst online shopping experience I have ever had. I recommend never orderning from Ballard Designs . Nothing they have is worth the hassle I went through. I was shipped the wrong order twice by the vendor and weeks later I still do not have a comforter for my bed. One...