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Furniture Ashley HomeStore
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Ashley HomeStore

433 Complaints
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Customer Service

1800 477 2222 (United States)
8800 505 4223 (Russia)
+1 866 436 3393 (United States)
+61 247 326 285 (Australia)
+31 644 294 732 (Netherlands)
+880 131 301 2571 (Bangladesh)
+673 267 0668 (Brunei)
+593 290 4004 (Ecuador)
+504 25 571 515 (Honduras)
+507 376 0246 (Panama)
+966 920 002 540 (Saudi Arabia)
+65 62 698 155 (Singapore)
+27 127 493 100 (South Africa)
+66 25 147 111 (Thailand)
1 Ashley Way
Arcadia, Wisconsin
United States - 54612-1218

Complaints & Reviews

Sofa sleeper and bed

I received my order yesterday and was not happy with it. My daughter's bed had to go back to the warehouse because a pillar was not there. It's one of the main pieces to the bed. Also I noticed a tear in the front corner of my sleeper sofa. I paid a lot of money for this furniture and I'm upset that it's not in the condition I expected it to be in. And my daughter is very disappointed that she doesn't have a bed. The movers had a difficult time bringing up the pieces only to have to bring them back to the warehouse. We live on the 3rd floor and no elevator. Margaret Ingenito

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Color of Sofa should have been Pewter was a beige color

On Jan 03, 2020 was at Ashley Furniture Store and found a sofa set in color Pewter . To my disappointment wa...

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2 power rocker recliners

We purchased 2 power rocker recliners on 1/25/20 at Ashley Home store located at 10904 Trinity Parkway in...

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Dining table insurance

I have been calling since Feb.4th to report a damaged table and no one can return my calls. I'm fed up at this point and just want my money back I've only had this table for 1 1/2 year and it already shows heavy wear and tear. I spent great amount of money at Ashley's and always purchase insurance for this very reason. This is the first time I have ever tried making a claim with the insurance and now it seems there is no one willing to help me. its very unfortunate how poorly they treat loyal customers. For those Wondering I spoke with David Rivera, once and have yet to hear back from him. My name is Cecilia Gomez and I would very much like this issue resolved.

Dining table insurance
Dining table insurance
Dining table insurance
Dining table insurance
Dining table insurance
Dining table insurance
Dining table insurance

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Ludden Recliner

I bought 2 recliners at Christmas for my adult children: the power Ludden recliner I gave my daughter broke within a week, since the salesman put the " protection plan" on these recliners ( without my permission ) my daughter has been calling trying to get someone to fix it since Jan. 4
I cannot believe why Ashley furniture will not stand behind their products and protection plan. The people that my daughter has called has given her 2 different dates that someone would come fix it and no one has come to fix it and it has been almost two months that they have a broken recliner in their living room!

Melinda Abbe
[protected]@yahoo.com
Fort Worth Texas

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larkinhurst recliner

I bought a Larkinhurst recliner and sleeper sofa and within a few days the recliner was having problems with...

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horrible delivery service

I bought a dining room from Ashly Furniture in Houston, TX, and the salesperson told me that it is available, and it will be delivered in two weeks. So, on the delivery date, I only received the dining table without the eight chairs. No one told me that I will not receive the chairs until they delivered the table. Next, delivery date, the listed the eight chairs. However, when they came, they only had six chairs without the armor chairs. Also, I was not aware of the missing two chairs. On the third delivery, they brought one armor chair and the another one was broken. The fourth delivery, they told me to be there from 1 to 4p, and they came at 12 noon but I was not there, so they said they have to reschedule the delivery for another day even after I took off from work to receive the last chair, but the driver refused to come back. I spoke to their delivery department and to their manager, and they refused to ask the driver to come back to deliver the chair. I made my self-available for the delivery time, but it was their fault for coming early. If they are expecting me to be available all day, why would they provide the scheduled time. It is taking more than one month to get my dining room and they didn't care about their customer time, job, or need. I called their corporate customer service and complained, but they didn't do anything either, or did not receive any satisfaction from them. I will not buy another piece of furniture from Ashly anymore.

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charges for order that was cancelled by store

My daughter pre purchased 6000 worth of furniture to relocate for her own first job in October for her move...

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damaged furniture and delivery

On 12/14/19, I puchased $6280.45 worth of furniture. This included a bed fram, mattress, dining room table...

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unethical behavior

I am so appalled by the "customer service" from your Lakeland office, the warehouse, and the customer...

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living room sofas

I had my couch delivered at the end of november and the couch broke in the middle of the frame on christma...

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I bought ashley chair and sofa from crandall in owensboro kentucky

The chair in from started sagging took chair in they said they fixed I had company on Christmas someone ask me what wrong with the chair the 3, 000 dollar sofa I'll send a movie listen to how arm squeak the couch is linen type material not even dirty I weigh 126 lb my husband stays in his man cave there are no heavy peOple here this has been an on going problem for two years I paid them to deliver it they said I've have to bring couch in I have no way to do that they said if they are ever my way they'd pick up I about ready for small claims court I never had such terrible furniture in my life

I bought ashley chair and sofa from crandall in owensboro kentucky
I bought ashley chair and sofa from crandall in owensboro kentucky

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b743-22

I ordered this item for a Christmas present and Ashley furniture for some reason decided to ship it UPS. When it arrived two of boards were busted and one leg is busted. I phoned Ashley furniture on 12/20/2019 and was told that a new one would be shipped on Monday 12/23/2019. I can't get anyone to reply to any of me emails concerning delivery. We will be in Florida for two months starting the 4th of January and no one will be here to accept delivery. this really ruined Christmas for my wife. Can some one please get back with me reagarding this matter????

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leather recliner and extended warranty

Glenn Mlynarek ASHLEY FURNITURE 6915 W. Briles Rd Broken Base Recliner Peoria AZ...

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reclining sofa. 5yr warranty scam

I purchased a reclining sofa with a 5 yr warranty, the sofa recliner stopped working. I was not able to call...

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confirmed delivery then they call same day say they don't have the product

So on 11/27/2019 I bought my pregnant daughter a sofa for her House she just bough. She going to have friend...

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poor workmanship and service

JUST SO YOU KNOW ASHLEY...I HAVE FORMALLY REQUESTED AN INVESTIGATION VIA THE BBB & FEDERAL TRADE & SEVERAL OTHER AGENCIES FOR YOUR LACK OF SERVICE & PROUDUCTS. YOU FAIL NOT ONLY CUSUMMERS BUT THE PUBLIC IN GENERAL . YOU SHOULDN'T BE ALLOWED TO SELL ONE THING IN THE US.

We have been customers of Ashley Furniture for a while now, thus far we were happy with the product & service.  Recently, our son bought a new home, and as parents, we wanted to gift a living room sectional.  To date, the furniture isn't a month yet, it's falling apart.  I have contacted Ashley online representative, to no avail.  The following is exactly how our unsatisfactory service has thus far been handled/addressed.  Before I attach this chain of events, the folks handling purchase online, are rude, short tempered, arrogant and surely aren't taught how to speak to CUSTOMER.  How disappointment, since they are in the service of "CUSTOMER SERVICE".  

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dresser

The dresser was delivered and within a month began chipping and peeling. It's made terribly. When I emailed customer service, they did not even respond to me. I requested a response to see what could be done. I contacted my credit card to see what they could do about the charge, since the dresser is clearly defective and should not have to pay for merchandise like that. They responded quickly to the credit card company stating that you must submit a complaint within 72 hours. They do not care about how poor the quality is of the furniture they are selling.

dresser
dresser
dresser

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service

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19, Ashley called and gave me a number to call to confirm delivery, I called and confirmed delivery on a recorded line for 12/11/19 between 3:30 pm and 6:30 pm. At 7:00pm I called and they said the truck had been delayed and they were looking at 9:30 pm. I never got a phone call or email or nothing just didn't show up. I called the next day and they said sorry for your loss, and by the way, the next date that we can deliver your recliner is 01/19/2020. The recliner was ordered back on 10/26/19, it's not like I can get my money back. THIS IS BAD CUSTOMER SERVICE!!!

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customer service and management

I purchased End Tables online after having gone into the Nashville/Madison Store to see what the tables look...

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