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Rooms To Go review: Damage and servicing of furniture; quality of furniture

D
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5:40 pm UTC
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We purchased a complete bedroom, living room and dining room set in May of 2020. It took 4 bed frames, 2 dressers, and 2 coffee tables to get ones that were not damaged. For the dining room, a drawer in the sideboard was crooked so they replaced it however the replacement was the wrong color so they sent a whole new sideboard. The loveseat needed a replacement cushion due to a spot on it and instead of sending a loveseat cushion they sent a sofa cushion which was not the same size as the loveseat cushion. Again, they wound up sending a whole new loveseat instead of just the cushion. For all our trouble they gave us a $150 credit on the $7,000 + that we spent. So, we thought finally we had all the furniture we ordered in good condition, however, it did not take long to realize that this was not quality furniture. The finish has rubbed off the corners of the dining room table and sideboard. The two drawers in the bed frame have broken underneath somewhere. We purchased the furniture with a 7 year no interest financing and we feel that by time we pay the furniture off in 2027 we will have to purchase new furniture as this furniture is not going to hold up to everyday wear and tear. We have no pets or children.

Rooms To Go response
Jun 14, 2023 10:41 am UTC
Rooms To Go customer support contacts
Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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Please email us with your order # and the details to TellUs@RoomsToGo.com. We would love to see if there is any way we can help.
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