Rooms To Go
Reviews and Complaints

After searching numerous furniture shops, my husband and I found this comfortable sectional in store. We waited several months for it to be delivered. Although I wasn’t happy with the color, almost looked like a dirty grey, we decided to work with it because we did not want be without a couch for another several months. It has been 2 years since we purchased the couch and it has been the most regretful purchase we have made. It only took about 5 months until we had to start alternating the cushions weekly as they all started to sink; this made very little difference. We have purchased pads and small pillows to put underneath the bottom cushions for minimal support. My husband and I purchased this deep set couch for comfort as we are both tall but instead we are having to lift ourselves up out of the holes that are now in every single cushion. The back cushion is no better as it has morphed into an odd shape and it is extremely uncomfortable to lean on. This couch has very little traffic as my husband and I both work full time. I wouldn’t recommend calling the store as they were little help with suggestions. You can’t reallly tell how poorly structured this couch is made by looking at it but once you sit down, good luck getting up.

Ordered dual power leather sofa and recliner after looking everywhere for a while.

We paid 3300.00 and also bought the useless 3 year warranty. It was delivered on April 5 2022. This happened on or about April 14, 2023.

Our dog peed on the arm of the chair and we patted it to remove all the urine. About a week later, the leather began to fade and weaken and now the leather is peeling and there are 2 small holes there.

We immediately moved the chair into the guest bedroom the day it happened to keep her from doing it again in the same spot.

Fortegra denied the claim and sent me a copy of the warranty! I sent pictures to show the chair is in perfect condition except for that arm. All I want is the chair repaired or a new chair. We absolutely love this set.

I purchased Cindy Crawford "leather" sofa and loveseat about 6 years ago. I noticed that the "leather" started peeling like a popcorn between the seats and on the back top, and definitely nobody is near or touching that part of either couches.

I purchased "leather" because I had purchased the Nattuzi leather 23 years prior to this set, but I wanted a new look, not because they were looking bad whatsoever. So I purchased the Cindy Crawford HOME Orange/ rust color set, but what I got it's not what I paid for.

I went 1 time and nobody seems to know or care if you not making a purchase.

When I purchased a living room set and kitchen table set in 2020, I was told if I purchased a warranty with my furniture and didn't make a claim, or didn't have to use my warranty, I would be refunded the warranty cost back after 3 years. I called 5.11.2023 knowing my 3 years would be up 5.29.2023 and was told by Iisha in customer service Florida center, that was not the case, and her nor her manager had EVER heard of them offering that deal. She then proceeded to tell me it is like car insurance and if you dont use it you pay for it anyway with no money back. Oddly, I was just transferred from online sales within rooms to go online sales to her in customer service. The internet ordering department, and he used the exact verbage for my purchasing a warranty from them I would get it back after or jist before the 3 years is up, and insisted he transfer me to their customer care service to get it taken care of for me.

I had called in to try and use the warranty and my claim was denied 9.15.21 per their records with guardian, however, rooms to go customer service care center told me if I was due any money back it would be through guardian not the rooms to go company. I shall file this with the let us know email @ [protected]@RoomsToGo.com.

The seats are very short which is alleviated somewhat if you use the recliner. Sitting is uncomfortable unless you use the recliner but comes in handy if you have visitors and you don't want them to stay very long. Also, and more importantly, the leather is very, very thin. The slightest scratch makes a white line. I think it is very important to note that Rooms to Go does not have reviews on its website. There is a reason for that. I have not been back to the Baton Rouge store since this purchase and I will not go back.

I filed a claim with Fortegra. My dog peed on the arm of the leather chair. I patted it and cleaned the excess the best I could and filed a claim. The leather is starting to peel and there are 2 small holes in the leather. I paid for the chair, paid for the warranty and can't use the chair because my claim is denied as it only covered STAINS!

I ordered both the sofa and chair on 2/14/2022.

It was delivered on April 5th 2022. A little over a year ago.

You can plainly see there is NO wear on the other arm and that by the do peeing on the arm, it did fade and then started peeling and has 2 small holes. I spent over 3300.00 for this furniture and 321.00 for the warranty.

I would like to be able to use this chair again and I would just like it repaired.

MARCH 20 2023 First contact Auth # [protected]

we are are into OUR 8TH WEEK OF NOT BEING ABLE TO USE THE RECLINER!. On Mar 20, 2023 we called said motor is not working. took 3weeks to send service out. But they don't carry any parts on trucks, 1 week to get service approve and order part. 2 more weeks because they had to order parts, Then another 2 weeks to reschedule service out-----Now May 3 service came out Rooms To Go sent wrong parts So still not fixed. Called Fortegra the third party vendor. they say they have to send email for RTG to reorder parts and send to us. NO WAY to expedite order process. then we will have to again ask service to come. So we are looking at another 3-5 weeks min! Ridiculous!

4/1/23 purchased dresser and nightstand. I had to wait 3 weeks for delivery to have the wrong dresser delivered and nightstand drawers don’t open properly. Customer service sent the correct dresser 4/29 only to be damaged. Now having to wait yet another week to correct the issue but at this rate it will probably be damaged again. 3 weeks my Saturdays have been ruined for their BS. Nobody inspects the furniture prior to delivery. I want some $ back this a joke.

I purchased a Rooms-to g - adjustable base that was defective. I paid $1375 for it. I called customer service and the product is still under warranty. Rooms to go sent a technician to fix it, but it could not be repaired. I called customer service again, and they agreed to replace it with another one. The only problem is, they no longer carry that product. So they asked me to choose another one that is equivalent to mine. When I went to the store they adjustable base that is equivalent is almost $300 more. They asked me to pay the difference. I refused and asked for a refund. They proceeded to say I could not get a refund when their warranty policy clearly states on their website. (If you provide notice within the warranty time period that (ii) would be refunded the purchase price in exchange for the return of the merchandise.

I spoke to a manager (a lady, short, with short blond bob cut, glasses) she stated that she could not help me. but call customer service) This was the start of a goose chase, so I opted to file a complaint and possible a legal complaint if it is not resolved. For this to be a brand new store in my community, they have terrible customer service and the choose to falsely state verbal claims.

I am not a person to write bad reviews, but in this case I will make an exception for Rooms to Go.  I have never had such bad customer service in all my life.  I ordered a king bedroom set from RTG in February 2023.  It was delivered on March 18, 2023.  First, the delivery guidelines says my delivery window was 11am - 3pm, well I get a call saying the delivery people are in front of my house and I have 15minutes to get there, well I work 6 minutes from my home, when I turn the corner they are leaving. I called customer service and they came back but the bed rails did not fit the bed.  So, they send out the correct rails on 3/21/23 but they didn't put the bed together and the adjustable bed that they sold me didn't fit or I don't know how to put it together, Long story short three times RTG delivery people arrived early not between the time they quoted and when I get to my home within the 15 minute window they are gone.  Called Customer Service and explained the situation and finally i was just come pick up your furniture.  I have had this bedroom since 3/18/2023 and have not been able to sleep in my master bedroom.  I left instructions for them to call me on work phone 30 minutes ahead of time, no call from anyone so I still have a bedroom set in my master bedroom that I can't use.  The customer service person was not concerned at all, all he said was we will give you a full refund.  My whole bedroom paint and floors was set around this bedroom set, so RTG if this is the way you treat your customer I will never order anything from RTG again.  This was an $8000+ bedroom set and your answer is to refund really.  RTG YOUR DELIVER PEOPLE AND CUSTOMER SERVICE PEOPLE SUCK!

April 18,2023 I was expecting delivery of sofa set at my parents condo, one of the delivery men said they couldn’t elevator too small, ok no problem how about stairs, he said that deliveries of such sofas could not be made from 3 F. of stairs and above? Since my parents live on a 4th floor. So, I offered extra $ for going one more floor and they said NO RTG WILL NOT ALLOWED. I am so disappointed. Took time off from work, 2wks my parents without a sofa set. Unreal, and every person from RTG I have spoken continues to say that store policy is delivering up to 3 floors? So I guess no one in my the fourth or above floors have privilege of owning a new furniture set from RTG. Unheard off. Read RTG POLICY and nowhere says such thing.

The table and hutch have started to split. I did not buy a warranty for it because I believed that your company sold quality furniture. I called after about 13 months of having bought the furniture. The operator said nothing could be done other than to purchase another table and hutch. Are you serious! The is the most stupid suggestion I have ever heard in my life. I then asked to speak to upper management (Catherine). She also suggested to buy another set. We have always bought our furniture from rtg. Guess what? No more! I truly hope mr. Ceo contacts me. Like I told the operators rtg sucks! I will let everyone know my experience on every platform I can find. Mr. Ceo is this how you train your people. Wow!

I am extremely upset and disappointed in Rooms To Go customer service. I purchased a desk for $1738 with tax. The delivery crew delivered it and it was damaged. They said np will replace the top of the desk. They sent another crew for the 2nd time time to replace the top and they couldn't get the top off and said I will need to replace the entire desk. The 3rd time the crew sent out replaced the entire desk but guess what it was damaged AGAIN. They called and said we will get another replacement to you. This time #4 they came and the replacement was one I would live with, it had a minor scratch in the middle but much better than all the ones we had but guess what this crew could not disassemble the desk like crew #2 to do the replacement. OMG I am so frustrated at this point so thry couldn't do the exchange. Then they called to tell me the item is out of stock and there's nothing they can do but return it.

AFTER 2 MONTHS OF FRUSTRATION WITH THIS COMPANY AND SPENDING ALMOST $20,000 IN FURNITURE I WILL NEVER PURCHASE FTOM THEM AGAIN. FIND ANOTHER FURNITURE STORE. ROOMS TO GO IS TERRIBLE!

We ordered a bedroom set on the first day of the sale that started March 6, 2023. We found the offer online but soon were connected with a sales person who was to help us. He had indicated we needed to make a payment at that time to secure the stock which we did. Later that day he indicated we needed to pay in full to secure the stock which we did. He said he would talk with his manager right away who would make it happen. That never happened and the product delivered April 11.

Other than being delayed with the delivery, the biggest problem is that we informed the sales person that the bed the frame would be going with would be a platform ghost bed and he assured us the frame would work with the platform but we should pay the extra for setup so the people who deliver could do what was necessary to set it up with the platform. When they arrived they said it did not work with a platform bed.

We immediately reached out to the sale person and he said to call Customer Service which we did and they said to call the store and sales person which we did who again said call customer service. No one would assist us but rather moved us to the other.

This is not at all how we would have thought Rooms to Go would handle tis matter.

We have a bed frame that does not work with the platform bed and mattress we have.

We would like this matter resolved. Has anyone else had problems with Rooms to Go like this?

My wife and I purchased a large sectional sofa from rooms to go just over a year ago, 1 year and 6 months to be exact.

We also bought the 3 year extended plan through Fortegra.

Well, there's several things wrong with the sofa now. The fabric is pilling badly, the cushions wore out very quickly and now there are seams separating on several of the seats. They won't cover it because they consider that wear and tear. 2 grand down the tube. Very poor quality.

Purchased a Light blue Torini couch in loveseat and chair in 2020. Its supposed to be Upholstered in top grain leather where the body touches. The couch leather under the right hand rest is tearing like its bonded leather. Also the leather on the recliner part is tearing.

I had a leather couch & loveseat from roomstogo which I bought in 2003 and had it till 2020. It lasted so long and was of good quality thats why I chose to buy from roomstogo again.

We ordered furniture from rooms togo about a month ago. We were told the soonest delivery could be April 5th. We scheduled delivery for that day. The furniture is for my 13 year old son and consisted of a bed with storage and a mattress. Delivery day came and the team showed up when expected, unloaded everything from the truck and realized the headboard was not put on the truck. They would have to set up another delivery date to get the headboard delivered. I asked them to take the unassembled furniture with them and the driver stated that if he did that, it would take longer to get it delivered. Customer service called and we set up a delivery date for Thursday the 13th. Today I received a voicemail stating the head board was on back order and the earliest they could get it to us would be April 20th. I am not happy ith this information. I don't understand how something that was supposed to be delivered yesterday is now on backorder. I called customer service and they were very nice but cpuld only apologize and stated they could not do anything, they were at the coporate office in FL and they do not know what happened. I requested to speak to a supervisor who also apologized and did offer a statement credit but this does not help the inconvenience all of this has caused. I am not a happy rooms to go customer at this point and unfortunately nothing can be done short of choosing another bed that could take just as long or longer to get to us. I now have large furniture boxes just sitting in my house that we have to manuever around for 2 weeks. I will have to move furniture at least 2 more times so my chold has a place to sleep for the next 2 weeks. At least I still have his old bed. I am not satisfied with how the supervisor at customer sevice knew nothing of how this coildnhave possibly happened and when i asked to speak to someone else he told me there was no one else to contact. Its sad that there is no onle local that could have a better solution. Next time I will shop at a smaller retailer instead of a big box store.