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Dreams Customer Service Contacts

+44 344 292 0000 (Customer Service)
Knaves Beech Ind Estate Loudwater
High Wycombe, England, Buckinghamshire
United Kingdom - HP10 9QY

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Use this comments board to leave complaints and reviews about Dreams. Discuss the issues you have had with Dreams and work with their customer service team to find a resolution.

Complaints & Reviews

Oct 25, 2020

Dreams — Bad mattress and worst insurance claim service

Purchased an expensive double firm mattress for back pain, as suggested by dreams, swindon in the store. 3...

Jan 25, 2020

Dreams — beds and mattresses

We've ordered a bed and a mattress from Dreams few weeks ago (Cost us £3100), and arrived only a le...

Dreamsdelivery slots

My delivery slot was meant to be between 7.15 and 9.15 in the morning iv sat an waited past this time. Rang dreams to be told I'm now the last customer which is between 5-7pm i didn't receive no meal text or phone call to let me know. So iv been up since 7 waiting we even booked a table for food which iv now had to cancel also my kids go to bed at 6. I am not happy one bit.

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    Oct 01, 2019

    Dreams — alexander sk tv bed oatmeal (solid slats)

    Hello, Today I received my order (316A000454) I would like to say first that I am very satisfied with the...

    Aug 16, 2019

    Dreams — mattress

    Our 30 day comfort exchange guarantee was refused on the agreed exchange date by the delivery crew saying...

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    Aug 09, 2019

    Dreams — comfort exchange offer not being met

    Order no: 319A009673 Our 30 day comfort exchange guarantee was refused on the agreed exchange date by the...

    Dreams071a015961

    The lifting arm broke and was reported 21/3.
    I have rung regularly to chase up the necessary part only to be told each time we expecting delivery at the end of the week .
    2 months later still no sign I am paying for a bed that isn't fully functioning.
    I am promised phone calls they never happen .
    I am moving at the end of June and would really like this matter dealt with prior to that.

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      Dreams Store in Uddingstonair bed

      Bought the air bed from Dreams store in Uddingston August 2018 just for occasional use for
      Guests bed was alright till November then started to continually lose air so if anyone was staying the bed had to be continually pumped up during the night which is no good

      Firstly complained to Dreams store where I was told it had a one year guarantee I was then
      Given the number for the complaints department who then put me onto John Adams ltd
      I explained the problem to them and they asked me to provide a copy of my receipt I was
      Able to send it to them and they advised that they would replace the bed, then I received an email asking me to destroy the bed and send them a picture before they would send out the
      Replacement bed I told them I needed the bed until the replacement came and offered to take the faulty bed to the dreams store when I recieved my new bed this offer was refused I then contacted Dreams complaint department yesterday and explained what had happened the
      Complaints department firstly told me he had never heard of this before, and asked for the
      Contact number of John Adams and who I had spoken to I provided the information requested
      He then came back and said that Dreams could not help and that I should destroy the bed and
      Then wait for a replacement, he didn't even contact John Adams after asking for their contact information, I explained to him that I bought the bed from Dreams and they had a duty of care
      To resolve this situation I was then cut off.

      I am extremely annoyed and wish this complaint to be sent to the head of the complaints department .

      Regards

      Mrs Collins

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        Aug 10, 2018

        Dreams — 2 mattresses purchased

        Having spent just over £1, 700 on a bed & mattress for my son & a Kingsize mattress for ourselves I am left...

        Jul 06, 2018

        Dreams — not got refund for return items order number-888d878854

        I have ordered the bed, pillow, mattress protector, mattress. Firstly, pillow and matters protector...

        Jun 08, 2018

        Dreams — mattress

        We bought a mattress from Dreams in Guildford in December 2017. It was a firm mattress which cost approx...

        London
        Mar 29, 2018

        Dreams — delivery, repeated errors and shocking service

        My 86 year old father paid about £1200 for new bed, they delivered wrong mattress twice depth. Due to the...

        Dundee

        Dreamsun organised after sales team

        We ordered Bed & mattress by paying more than £1000 K. When we went to store we specifically said that my wife is 9 month pregnant & we need order to come in properly.. They promised to deliver all by 07.11.2017 . And today they are saying that they can't fix my bed as the fixing screwdriver kit is missing & supplier can't provide the same today. We have to reschedule our delivery & fixing day inspite of paying for the services & such a costly bed & mattress. Plus there customer care team becomes rude & arrogant instead of being apologetic. Never ever trust the after sales team of this company. they are only concerned with money and not service. Today we are stuck between Hospital appointment & now Dreams delivery team appointment to come & fix this. A mere sorry is what we get.

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          Dreams — it's awful!!!

          This company is a complete mess. I ordered Doze Luxe Pocket Sprung Mattress - Medium Soft 400 £ worth. It...

          Dreams — zen mattress purchased with 10 years guarantee

          I bought zen mattress with 10 years extra protection Price plus insurace paid £1100 in 2011. After 3 year...

          Dreams — misleading advertising

          I ordered a tempur bed from Dreams which arrived today.I paid £40 more for the same mattress from Bensons for...

          Dreams — duty manager shocking behaving

          I went today 22.05.2017 around 4.00 pm to Western Avenue Dream store to change a bed cover and I end up...

          Dreams — order 120a011967

          This order was delivered to my Mum on 12th April. Unfortunately the delivery men could not get it upstair...

          Birmingham

          Dreams — treatment at workplace

          I work for the delivery team as a Temp(through GAP personnel) and have been left feeling victimized by the...

          Dreams — bed frame and customer service.

          I bought a bed from Dreams in Basingstoke. Told the woman that sold it to me that we had a small Victorian...

          Basingstoke

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