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Ethan Allen reviews first appeared on Complaints Board on Jul 25, 2008. The latest review Poorly made custom ordered recliner was posted on Sep 3, 2021. The latest complaint Not notified of order's arrival for shipment was resolved on Jul 27, 2021. Ethan Allen has an average consumer rating of 3 stars from 74 reviews. Ethan Allen has resolved 33 complaints.

Ethan Allen Customer Service Contacts

PO Box 1776, Ethan Allen Drive
Danbury, Connecticut
United States - 06816-1776
Mon8:30 AM - 4:45 PM
Tue8:30 AM - 4:45 PM
Wed8:30 AM - 4:45 PM
Thu8:30 AM - 4:45 PM
Fri8:30 AM - 4:45 PM
SatClosed
SunClosed

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Ethan Allen Complaints & Reviews

Sep 03, 2021

Ethan Allen — Poorly made custom ordered recliner

We have ordered two custom pieces. The first was a sofa which was made to our specifications. The second wa...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ethan AllenNot notified of order's arrival for shipment

Date Ordered: May 31, 2021
Order # [protected]

Payment Total
Subtotal $295.20
Premier Home Delivery $59.00
Sales Tax $31.44
Order Total: $385.64

Shipping Status
Has not Shipped
Kendrick Cube Ottoman
$360.00 $295.20
Item G01000_1G2488
Nicolette Indigo (G2488), whimsical cotton print
Custom made, ships Premier In-home Delivery. You will be contacted within 6 to 8 weeks to schedule a delivery date for this item.
Order cannot be cancelled or changed after 72 hours of placement, and item cannot be returned.

WHERE IS IT? You don't answer email inquiries nor do you pick up your 888 inquiries and messages. Strangely, I have the same problem contacting you directly using the corporate number [protected].

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Ethan Allen's response · Jul 30, 2021

      Hello,

      Mr. Friedman's email was returned within 24 hours. We apologize as we did not receive any voicemails from him. His Kendrick Ottoman has been scheduled for delivery on 8/5.

      Mr. Friedman was quoted an estimated delivery time frame of 6-8 weeks. We apologize that it will be 9 weeks for delivery from his date of order on 5/31.

      All the best,

      Jane

      Ethan Allen Client Services

    Mar 31, 2021

    Ethan Allen — Warranty/customer service

    I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office...

    Ethan AllenEight week additional delay and misinformation on status

    Our sofa was originally due the week after Thanksgiving. Since then we have been repeatedly told almost weekly that it would be received in the local distribution center the following week. Each time we get a different explanation for the delay and a new deadline. We are now told the earliest is feb 1. We have spoken to a sales person and now a manager and there seems no interest in being proactive in getting this addressed.

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      Ethan AllenNo one picking up customer service line.

      I have been on the phone waiting for one hour and no one picks up. Need to cancel an order stat. Accidently ordered wrong rug size. Online order number is [protected]. They simply will not pick up the customer service line. [protected]

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        May 11, 2020

        Ethan Allen — Treatment from Peter Drazba

        In 2008 I was fired from this Muslim company for no reason that I was given. Peter Drazba the district...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Ethan Allenchairs

        Wow! So VERY, VERY disappointed with Ethan Allen. This is an abbreviated summary of what has transpired. I ordered (among other things) chairs for kitchen table in April, 2019. I received the chairs 5/24/19. I noted issues with three of the chairs (related to inconsistency of stain on chair legs). It wasn't until 6/18 before a service rep came to review the issue. The chairs were picked up for repair on 7/5/19. The chairs were delivered to me on 7/24/19 (4 hours after scheduled time bc of truck breakdown at almost 7 pm). Looked at chairs - same condition as when they were taken on 7/5/19. (Glad I took pictures before they left on 7/5/19). Did not accept delivery. By mid-day 7/25/19, I still had not received a call from Ethan Allen. Contacted Nat'l number on 7/25/19. Rep's response "Oh my, let me look into. We generally want 48 hours to get back to you." I said "no problem, leaving town for a few days." Well, that was 6 days ago and I still haven't been contacted and don't have my chairs. So here I sit, brand new 70 inch kitchen table and 2 chairs for a family of three! This isn't even all of the story of my experience, but certainly the most pressing. Just left call back number on national number. Wonder if I will get a call back or get my chairs back. Glad this purchase was made on a credit card. So VERY, VERY disappointed AGAIN!!

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          • Ethan Allen's response · Aug 01, 2019

            Hello, could you please contact us at [email protected], and if you could please provide your order number. We will make sure to address your concerns with the key associates.

          Jul 16, 2019

          Ethan Allen — living room tables

          I purchased a living room set which included a coffee table an end table and a accent table, not much after...

          Ethan Allencustomer service

          I've been waiting for replacement slipcovers for two Bennett loveseats for SIX WEEKS, after waiting almost EIGHT WEEKS for delivery. Super sloppy work on the slipcovers (see pictures). I've called, emailed, made more calls, had tech rep come to my house...on and on. ZERO customer service! I finally got a "customer service " representative to email Shane Sessoms on my behalf and promised that I'd hear from him (or those cc'd) within a day or two. Guess what... 🦗 🦗 (crickets) after three days. I called again and asked for Shane's phone # and the "customer service " person responded that she couldn't give me that information! Ughhhh.. .. Great design center, but customer service is terrible. No interest once the sale is made. I've purchased from EA for years...if this is how they treat their best customers, good luck to everyone else 😂

          customer service
          customer service

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            Ethan Allen — sofa

            12/12/2018 Dear Sir, We have gone from being extremely disappointed to angry over the past 4 months by our...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Ethan Allen Furniture — couch damaged and not fixed correctly

            Client number [protected]. Purchased a couch from the Palm Beach Gardens store in July 2017, and have had...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Ethan Allen — price increases as of september 18th, 2018

            Today, Ethan Allen increased their prices on nearly all their products, with an average of nearly 10 %...and...

            Ethan Allen — audrey sofa

            I chose Ethan Allen to purchase an Audrey sofa and two small benches because of their reputation for quality...

            Ethan Allen — retreat leather sofa

            I purchased the leather Retreat sofa in Omni Brown from the Austin, Texas Ethan Allen store on Feb. 28th...

            Ethan Allen — inferior chair

            I ordered the Adam chair and ottoman. When it arrived I could visibly see that the cording was crooked the...

            Ethan Allen — ethan allen retail, natick, ma 01760

            Hello i have been helped by Mrs Michelle Packard at this location to place an order valued $57 thousand to...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Ethan Allen — delivery service to my home

            Saturday 4/7/2018 I had a delivery of my bedroom set to my home. It was raining outside and cold. 1.)The...

            Ethan Allen — service

            Hi, i am contacting you from Dubai (overseas), I did an order from corte madera, CA through the design...

            Corte Madera

            Ethan Allen — inferior quality of furniture

            I selected Ethan Allen to view and eventually purchase furniture for our new home because of their reputation...

            Ethan Allen — avery dining table

            I purchased an avery dining table a few years ago. After about three months, the finish on the table top...

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