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Ethan Allen Customer Service

Ethan Allen Global, Inc.

PO Box 1776, Ethan Allen Drive
Danbury
Connecticut
United States - 06816-1776

Customer Support Phone Numbers

Mon8:30 AM - 4:45 PM
Tue8:30 AM - 4:45 PM
Wed8:30 AM - 4:45 PM
Thu8:30 AM - 4:45 PM
Fri8:30 AM - 4:45 PM
SatClosed
SunClosed
Plus

Ethan Allen Complaints & Reviews

[Resolved] Ethan Allen Furniture / couch damaged and not fixed correctly

Su
Susan Gibbons on Sep 21, 2018

Client number 3719741185. Purchased a couch from the Palm Beach Gardens store in July 2017, and have had nothing but trouble with it. 1. The fabric was damaged on the arm that looked like a puncture. see attachment 1. 2. The repair of the damage was unacceptable and a very bad job with loose...

[Resolved] Ethan Allen / price increases as of september 18th, 2018

Ry
RyanNavyMan on Sep 18, 2018

Today, Ethan Allen increased their prices on nearly all their products, with an average of nearly 10 %...and some items nearing 24% ! Example...Geo Lamp went from $499 to $619! Some items got prices increases in April and they now they got another on top of that . In the past, EA would...

Ethan Allen / audrey sofa

Hk
HK4 on Aug 28, 2018

I chose Ethan Allen to purchase an Audrey sofa and two small benches because of their reputation for quality. While the selection process was okay, my experience since the products have been delivered has been anything but. The sofa does not look anything like I ordered. The cushions are...

Ethan Allen / retreat leather sofa

Va
valio65 on Jul 3, 2018

I purchased the leather Retreat sofa in Omni Brown from the Austin, Texas Ethan Allen store on Feb. 28th, 2018 from designer Janet Morganti. After speaking with Janet and telling her what I was looking for, a leather sofa that would stand the test of time, It was delivered March 28th...

Ethan Allen / inferior chair

Ma
Marshal429 on Apr 25, 2018

I ordered the Adam chair and ottoman. When it arrived I could visibly see that the cording was crooked the seat was puckered by the cording and the arm caps were sewed as if someone in the warehouse had been drinking. They don't fit the arms correctly and are visibly crooked. I called to...

Ethan Allen / ethan allen retail, natick, ma 01760

Ha
hayarushaid on Apr 13, 2018

Hello i have been helped by Mrs Michelle Packard at this location to place an order valued $57 thousand to be shipped to kuwait by a freight forwarder assigned by me who arranghed for the delivery and shipping address once the order was ready it was shipped to the location assigned, the...

[Resolved] Ethan Allen / delivery service to my home

Cl
CLThomas on Apr 11, 2018

Saturday 4/7/2018 I had a delivery of my bedroom set to my home. It was raining outside and cold. 1.)The delivery crew never wore booties on the shoes and made a mess on my hardwood floors and beige carpet with their wet shoes. 2.) The delivery men would bring items in from the truck NOT...

Ethan Allen / service

Ha
Hani Taha on Mar 20, 2018

Hi, i am contacting you from Dubai (overseas), I did an order from corte madera, CA through the design conultunt Moz Mosley. The order was finalised on Nov 2017, all the payments was done through my credit card and the full amount was received from EA, the final payment was done at the...

Ethan Allen / inferior quality of furniture

Xy
XYZ t on Jan 25, 2018

I selected Ethan Allen to view and eventually purchase furniture for our new home because of their reputation for quality. While the selection process was a fairly positive one, my experience since the furniture has been delivered has been anything but. I did respond to a questionnaire...

Ethan Allen / avery dining table

De
designlady64 on Nov 1, 2017

I purchased an avery dining table a few years ago. After about three months, the finish on the table top started to come off. I called the ethan allen princeton store and they sent someone out to see the table. I received a call from the princeton store telling me that they would not...

Ethan Allen / sofa bed/storage ottoman

Mo
move'n on Oct 14, 2017

We recently purchased a sofa bed and storage ottoman for our guestroom/TV room. After sitting on it only a few times, it looks like it is ten years old!! We were told by the salesperson, that because it’s down, it would need to be fluffed up. Well, there is nothing to fluff! The cushions are...

Ethan Allen / purchase price of shelton sofa

Be
Berneyre on Oct 6, 2017

Hello, I have intended to send this as an email to Mr. Farooq Kathwari but I did not find his personal contact and/or email address. I have been Ethan Allen customer since 2004. I like the style and quality of the furniture. However I’m not happy with the latest promotional sale scheme...

Ethan Allen / sofa

Ad
Adicka on Sep 8, 2017

Hello, we purchased nice white sofa last year. It's only me and my husband sitting on the sofa. Nobody else! So it's not a lot of people who sit on it. Sofa still look great but only think that start damaging are the back cushions. They start loosing their shape! It's interesting becase...

Ethan Allen / poor customer service

Ro
RobertSL on Apr 12, 2017

3 years ago we purchase $20, 000 worth of furniture for our upstairs living room and downstairs rec room from our sales specialist Mary Kay. The $8000 leather sectional was damaged about 2 months ago by a company that lifted the short side sectional and laid it on top of the main...

[Resolved] Ethan Allen / Custom sofa

2d
2disco on Mar 11, 2017

I worked with a designer from Ethan Allen in Palm Beach Gardens, Fl. Lynn Messnick the designer came to my home with the samples and everything coordinated perfectly. When the sofa was delivered the fabric was not the same. The colors in my home are a taupe beige and the fabric we chose...

[Resolved] Ethan Allen / Urgent! Wrong size of bed frame ordered by your designer, chips on furnitures during delivery

Se
Setiadi on Feb 24, 2017

Customer #: 1457920089 Date of incident: Feb 23, 2017 Location: Ethan Allen, Dublin Design consultant: Alexis Cassell We ordered 5 different kinds of merchandise on Dec 23, 2016. Alexis Cassell came to our house and did all kind of measurement for our bedroom because we wanted to change our old...

Ethan Allen / Unacceptable customer service

Pe
Pebbles_1 on Dec 27, 2016

I purchased a bedroom collection (Townhouse) in july 2016, which is my first purchase. From this first purchase collection, I received the lucy bedside chest and rowan double dresser. However, after this purchase was made, I was informed the bed head/foot frame was no longer available. A...

Ethan Allen / Drapery contract

Be
beachgirl5 on May 31, 2016

On 11-07-13 I entered into new contract with David Burton of Ethan Allen to fix a botched drapery order they were to be replaced at no charge after they lost 20 yards of my fabric. On May 27 th I found out they gave the charge off to a collection agency who is going forward with a...

Ethan Allen / Leather sofas and chair - defective leather

Ch
Cheryl Kaclik on Feb 13, 2016

We purchased 2 sofas, a recliner and 2 ottomans all in leather. After several months, the dye began to rub off the cushions, edge piping and on the seams, turning the deep brown color to bright orange. WE notified Ethan Allen around month 8, and they admitted that the leather was defective...

[Resolved] Ethan Allen / Leather... or Plastic?

Re
Reviewer43394 on Dec 14, 2015

I used to be a very loyal Ethan Allen customer, but their product quality and service has deteriorated to the point I won't spend another dime with them. The last item I purchased was a leather sofa. Their later brochure touts, "Ethan Allen leather gets more beautiful with time." In...