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Ethan Allen Customer Care Service

Ethan Allen Global, Inc.

PO Box 1776, Ethan Allen Drive
Danbury
Connecticut
United States - 06816-1776

Customer Support Phone Numbers

Work days:
Mon8:30 AM - 4:45 PM
Tue8:30 AM - 4:45 PM
Wed8:30 AM - 4:45 PM
Thu8:30 AM - 4:45 PM
Fri8:30 AM - 4:45 PM
SatClosed
SunClosed
 

Ethan Allen Complaints & Reviews

Ethan Allen / poor customer service

Ro
RobertSL on Apr 12, 2017
3 years ago we purchase $20, 000 worth of furniture for our upstairs living room and downstairs rec room from our sales specialist Mary Kay. The $8000 leather sectional was damaged about 2 months ago by a company that lifted the short side sectional and laid it on top of the main...

Ethan Allen / Custom sofa

2d
2disco on Mar 11, 2017
I worked with a designer from Ethan Allen in Palm Beach Gardens, Fl. Lynn Messnick the designer came to my home with the samples and everything coordinated perfectly. When the sofa was delivered the fabric was not the same. The colors in my home are a taupe beige and the fabric we chose...

Ethan Allen / Urgent! Wrong size of bed frame ordered by your designer, chips on furnitures during delivery

Se
Setiadi on Feb 24, 2017
Customer #: 1457920089 Date of incident: Feb 23, 2017 Location: Ethan Allen, Dublin Design consultant: Alexis Cassell We ordered 5 different kinds of merchandise on Dec 23, 2016. Alexis Cassell came to our house and did all kind of measurement for our bedroom because we wanted to change our old...

Ethan Allen / Unacceptable customer service

Pe
Pebbles_1 on Dec 27, 2016
I purchased a bedroom collection (Townhouse) in july 2016, which is my first purchase. From this first purchase collection, I received the lucy bedside chest and rowan double dresser. However, after this purchase was made, I was informed the bed head/foot frame was no longer available. A...

Ethan Allen / Drapery contract

Be
beachgirl5 on May 31, 2016
On 11-07-13 I entered into new contract with David Burton of Ethan Allen to fix a botched drapery order they were to be replaced at no charge after they lost 20 yards of my fabric. On May 27 th I found out they gave the charge off to a collection agency who is going forward with a...

Ethan Allen / Leather sofas and chair - defective leather

Ch
Cheryl Kaclik on Feb 13, 2016
We purchased 2 sofas, a recliner and 2 ottomans all in leather. After several months, the dye began to rub off the cushions, edge piping and on the seams, turning the deep brown color to bright orange. WE notified Ethan Allen around month 8, and they admitted that the leather was defective...

Ethan Allen / Leather... or Plastic?

Re
Reviewer43394 on Dec 14, 2015
I used to be a very loyal Ethan Allen customer, but their product quality and service has deteriorated to the point I won't spend another dime with them. The last item I purchased was a leather sofa. Their later brochure touts, "Ethan Allen leather gets more beautiful with time." In...

Ethan Allen Furniture / Kitchen table

Mi
mikelarney on Oct 3, 2015
I purchased a $1, 500 Ethan Allen kitchen table, as we cleaned the table the finish softened and can be peeled off with a finger nail. I called and advised them of such, a sub contractor came out and took pictures, 6 weeks later they called and said it was due to customer abuse. I guess I...

Ethan Allen / Delivery delay (6 weeks late, at best!)

Re
Reviewer10378 on Sep 18, 2015
On June 16, 2015, I ordered a coffee table, an occasional table, a custom sofa, and two custom benches. The tables arrived within 4 weeks, well within the 8-12 week timeframe. It's now Week 12 (September 18), and today I discovered it will be October 6 before I get the sofa, and November...

Ethan Allen Furniture / Petra Chairs

Di
different name on Sep 5, 2015
We bought approximately $12, 000 worth of furniture from Ethan Allen in Oct. 2014 and most was delivered in Dec 2014 and Jan 2015. Our first issue was with delivery of the chairs. The delivery person turned one of the chairs upside down on the asphalt and damaged the arm. Customer service...

Ethan Allen Furniture / Poor service

Sa
Sal Tantillo on Aug 12, 2015
The Ethan Allen Garden City New York store is very quick to take your order - over $50, 000 was have no follow up on delivery despite repeated attempts, Waited 20 weeks for a sectional and window treatments, No one cared or responded to my e-mails or phone calls,

Ethan Allen / quality

Co
cohncreative on Feb 22, 2015
I ordered a table and cabinet which cost more than $5000. The table arrived scratched and had to be repaired by Ethan Allen-- at great inconvenience to me because of having to take time off from work to arrange for the repair. A knob fell off the cabinet a few weeks after delivery because...

Ethan Allen / Delivery delay

Fr
frontierbouv on Dec 21, 2012
I ordered a dining room table and 6 upholstered chairs at the end of August. It is now Christmas and I have the table but the chairs won't be ready until after the first of the year. They have been paid 2/3rds of what is owed and I get to serve dinner on card table chairs! If I had...

Ethan Allen / Customer service

Mo
Mother taken advantage of on Jun 12, 2012
I am writing on behalf of my 84 year old Mother. She was shopping at Ethan Allen for a chair. The salesperson took advantage of her. She told the salesperson about her bad back, and the salesperson said she had the same problems with her back. She told my Mother that ever since she started...

Ethan Allen couch / couch

My
Myron"s on Jun 9, 2012
I purchased a couch from Ethan Allen about six or seven years ago.I wish I would done my home work.Don't get me wrong it's a nice looking couch and all, but it's not the most comfortable.The couch I had before this one came from a cheaper store and it was better all around.Lesson learned more expensive is not always better.

Ethan Allen / Dining table horror

Mo
Molde on Mar 13, 2012
I recently purchased a Cherry dining table and followed their use guidelines. In July, a white mark on the finish appeared and tried to wipe it off with a damp cloth. The finish started to get worse. I called Ethan Allan and requested a copy of the warranty. 8 weeks later, have not...

Ethan Allen / Stay away

Ma
Mary on Nov 23, 2011
I purchased a dining table to be used in my newly remodeled kitchen. Furniture took 3 months to be delivered. (toast/cotton) were the color stains of the wood. In addition, 4 cushioned dining chairs were coordinated. After one week of using the table with a cloth and mats, the matte table...

Ethan Allen / Poor Workmanship and Service

Rb
RBBT on Jul 7, 2011
I wished that I had read and paid attention to all the internet complaints about Ethan Allen. I know that sometimes things can go wrong, but it's now clear to me that Ethan Allen has problems with quality control and customer service. I bought a set of hardwood furniture. The finish...

Ethan Allen / Cannot be trusted

Ji
Jimmy Z on May 31, 2011
On Feb 28, 2011, I paid a deposit on a sofa which was to be delivered by May 15Th...I was told it was on back ordered and I wouldn't have a ship date until June 15Th which meant I wouldn't have it in my possession for 10 more days to two weeks after that. I now find out that...

Ethan Allen / Buyer beware

Jm
Jmbaker3 on Apr 26, 2011
I recently took delivery of EA American Artisan in a black finish. The product is terrible! Uneven spray patterns, obvious touch ups, the dresser top is coming off..drawers are a mess, drips in the paint...I could go on and on and have plenty of photos if anyone would like to see. I bought...

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