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Customer Service

PO Box 1776, Ethan Allen Drive
Danbury, Connecticut
United States - 06816-1776
Mon8:30 AM - 4:45 PM
Tue8:30 AM - 4:45 PM
Wed8:30 AM - 4:45 PM
Thu8:30 AM - 4:45 PM
Fri8:30 AM - 4:45 PM
SatClosed
SunClosed

Complaints & Reviews

Treatment from Peter Drazba

In 2008 I was fired from this Muslim company for no reason that I was given. Peter Drazba the district...

[Resolved] chairs

Wow! So VERY, VERY disappointed with Ethan Allen. This is an abbreviated summary of what has transpired. I ordered (among other things) chairs for kitchen table in April, 2019. I received the chairs 5/24/19. I noted issues with three of the chairs (related to inconsistency of stain on chair legs). It wasn't until 6/18 before a service rep came to review the issue. The chairs were picked up for repair on 7/5/19. The chairs were delivered to me on 7/24/19 (4 hours after scheduled time bc of truck breakdown at almost 7 pm). Looked at chairs - same condition as when they were taken on 7/5/19. (Glad I took pictures before they left on 7/5/19). Did not accept delivery. By mid-day 7/25/19, I still had not received a call from Ethan Allen. Contacted Nat'l number on 7/25/19. Rep's response "Oh my, let me look into. We generally want 48 hours to get back to you." I said "no problem, leaving town for a few days." Well, that was 6 days ago and I still haven't been contacted and don't have my chairs. So here I sit, brand new 70 inch kitchen table and 2 chairs for a family of three! This isn't even all of the story of my experience, but certainly the most pressing. Just left call back number on national number. Wonder if I will get a call back or get my chairs back. Glad this purchase was made on a credit card. So VERY, VERY disappointed AGAIN!!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Ethan Allen's response Β· Aug 01, 2019

    Hello, could you please contact us at [email protected], and if you could please provide your order number. We will make sure to address your concerns with the key associates.

living room tables

I purchased a living room set which included a coffee table an end table and a accent table, not much after...

Ethan Allen

customer service

I've been waiting for replacement slipcovers for two Bennett loveseats for SIX WEEKS, after waiting almost EIGHT WEEKS for delivery. Super sloppy work on the slipcovers (see pictures). I've called, emailed, made more calls, had tech rep come to my house...on and on. ZERO customer service! I finally got a "customer service " representative to email Shane Sessoms on my behalf and promised that I'd hear from him (or those cc'd) within a day or two. Guess what... πŸ¦— πŸ¦— (crickets) after three days. I called again and asked for Shane's phone # and the "customer service " person responded that she couldn't give me that information! Ughhhh.. .. Great design center, but customer service is terrible. No interest once the sale is made. I've purchased from EA for years...if this is how they treat their best customers, good luck to everyone else πŸ˜‚

customer service
customer service

Ethan Allen

sofa

12/12/2018 Dear Sir, We have gone from being extremely disappointed to angry over the past 4 months by our...

Ethan Allen

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[Resolved] couch damaged and not fixed correctly

Client number [protected]. Purchased a couch from the Palm Beach Gardens store in July 2017, and have had...

Ethan Allen Furniture

[Resolved] price increases as of september 18th, 2018

Today, Ethan Allen increased their prices on nearly all their products, with an average of nearly 10 %...and...

audrey sofa

I chose Ethan Allen to purchase an Audrey sofa and two small benches because of their reputation for quality...

Ethan Allen

retreat leather sofa

I purchased the leather Retreat sofa in Omni Brown from the Austin, Texas Ethan Allen store on Feb. 28th, 2018 from designer Janet Morganti. After speaking with Janet and telling her what I was looking for, a leather sofa that would stand the test of time, It was delivered March 28th, 2018. For the past 4-6 weeks I have been trying to get the owner of this particular store to resolve the issues with the leather peeling on this sofa. Mind you, it had only been in my possession for approximately 6 weeks when I started noticing the peeling. At this point I am stuck with a worthless sofa that apparently isn't even leather and I am out over $4000. This is not acceptable. I was told by a leather expert that this is not real leather.

I would like to speak to someone who can take care of this issue. I want my money back. This is not the Ethan Allen that my grandparents purchased their dining room table and chairs from in the 1950"s, they are still wonderful and have never had any issues. I am going to file a lawsuit against Ethan Allen in small claims court next week.

If Ethan Allen wants to protect their reputation I suggest they take care of issues with their furniture.

BUYERS BEWARE!

inferior chair

I ordered the Adam chair and ottoman. When it arrived I could visibly see that the cording was crooked the...

ethan allen retail, natick, ma 01760

Hello i have been helped by Mrs Michelle Packard at this location to place an order valued $57 thousand to...

[Resolved] delivery service to my home

Saturday 4/7/2018 I had a delivery of my bedroom set to my home. It was raining outside and cold. 1.)The...

service

Hi, i am contacting you from Dubai (overseas), I did an order from corte madera, CA through the design...

Corte Madera Furniture

inferior quality of furniture

I selected Ethan Allen to view and eventually purchase furniture for our new home because of their reputation...

avery dining table

I purchased an avery dining table a few years ago. After about three months, the finish on the table top...

sofa bed/storage ottoman

We recently purchased a sofa bed and storage ottoman for our guestroom/TV room. After sitting on it only a...

purchase price of shelton sofa

Hello, I have intended to send this as an email to Mr. Farooq Kathwari but I did not find his personal...

sofa

Hello, we purchased nice white sofa last year. It's only me and my husband sitting on the sofa. Nobody else!...

poor customer service

3 years ago we purchase $20, 000 worth of furniture for our upstairs living room and downstairs rec room from...

[Resolved] Custom sofa

I worked with a designer from Ethan Allen in Palm Beach Gardens, Fl. Lynn Messnick the designer came to my...

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