The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

La-Z-Boy Customer Service

178 Reviews

La-Z-Boy Inc.

One La-Z-Boy Dr.
Monroe
Michigan
United States - 48162-5138

Customer Support Phone Numbers

+1 800 375 6890(Customer Service)
21 26
+1 855 802 6636(Warranty Inquiries)
1 6
+44 162 851 3810(United Kingdom)
1 2
1 0
+855 77 366 168(Cambodia)
2 0
1 0
+852 23 336 281(Hong Kong)
2 0
2 1
+62 216 667 5933(Indonesia)
1 0
+81 453 114 001(Japan, Yokohama)
1 0
+81 355 305 555(Japan, Tokyo)
1 0
+81 486 226 071(Japan, Saitama)
1 0
+81 523 835 555(Japan, Nagoya)
1 1
+60 377 185 200(Malaysia, Petaling Jaya)
1 0
+60 84 320 288(Malaysia, Sarawak)
1 1
1 0
1 0
+63 470 920 103(Philippines)
1 0
+65 63 119 988(Singapore)
1 0
+82 317 182 293(South Korea)
1 0
1 0
+66 23 760 940(Thailand)
1 0
1 1
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
Sun9:00 AM - 6:00 PM
The United Kingdom
Maidenhead, Berkshire, SL6 1BU

Brunei
Regent Square, Unit 15/16/17, SPG 150, Kiulap, Bandar Seri Begawan, Brunei Darussalam BE1518
Fax: +67 32 232 398

Cambodia
  • 314, Monivong Blvd, Chatomuk, Doun Penh, Phnom Penh, Cambodia
  • № A3-A5, National Road No.4, Chom Chao, Doun Koa, Phnom Pehn
Guam
177C Ilipog Drive Tamuning, Guam, 96913

Hong Kong
1-3/F, 275 Chatham Road North, Hunghom, (MTR Ho Man Tin Station Exit B1) 

India
12/7, Shama Rao Compound, Mission Road, Bangalore 560027, India

Indonesia
Jl. Pluit Permai Raya № 24, Jakarta Utara 14450 Indonesia
Fax: +62 216 695 840

Japan
  • 3-126 Motomachi Naka-ku, Yokohama-city, Kanagawa, Japan
  • Tokyo Fashion Town Building East Wing, 3-6-11 Ariake Koto-ku, Tokyo Japan
  • 5-1555 Mihashi Nishi-ku, Saitama city, Saitama prefecture 331-8511, Japan
  • Furniture Dome Nagoya HQs 2-7 Kinjyofuto, Minato-ku, Nagoya city, Aichi Prefecture, Japan
Malaysia
  • IPC Shopping Centre. Unit F3, 1st Floor, № 1 Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia
  • № 9-12, Ground Floor, Jalan Merdeka Barat, 96000 Sibu, Sarawak, Malaysia
Myanmar
№ 6, Shwe Mar Lar Yeikmon, Ba Yint Naung Road, Kamayut Township, Yangon, Myanmar

Pakistan
Showroom № 4, Plot № 16-C, 6th Com. Lane, Zamzama, D.H.A. Phase V, Karachi, Pakistan
Fax: +92 213 587 6010

Philippines
14 Williams St., Brgy. Highway Hills, Mandaluyong City, Philippines

Singapore
№ 01-59 to 63 Millenia Walk, № 9 Raffles Boulevard, 039596, Singapore
Fax: +65 63 119 997

South Korea
597-1 Shinhyun-ri, Ohpo-eub, Kwang-ju-city, Kyounggi-do, South Korea
Fax: +82 317 184 904

Taiwan
6F, № 23, Hsin-Hu 3RD Road, Taipei City 114, Taiwan, R.O.C.
Fax: +88 628 791 3334

Thailand
2991/12 Ladprao 101/3 Road, Klongjan, Bangkapi, Bangkok 10240, Thailand
Fax: +66 23 703 156

Vietnam
The Crescent, 109-111, Ton Dat Tien Avenue, Phu My Hung New City Centre, District 7, HCMC, Vietnam
Fax: +84 854 136 659
Plus

La-Z-Boy Complaints & Reviews

La-Z-Boy / parts order

Ms
MSutton2718 on Nov 9, 2018

over 2 months ago I ordered and was billed for a motor for my recliner. After several calls and emails (again 2.5 months later) I finally received my part. Customer service in Charlotte is terrible and calling corporate office doesn't do any good either. They provide very good "lip service"...

La-Z-Boy / still have not received my couch after 13 weeks of waiting

Ap
April Savard on Oct 19, 2018

I purchased a lay z boy sectional, on July 18, 2018. I bought it at our local authorized dealer, Alger's Furniture NOrth Bay ONtario Canada. I was told 6-12 weeks for delivery. I went in after 6 weeks and was told rudely to not come back for a minimum of another 2 weeks. I waited another 6...

La-Z-Boy / couch purchased september 2016 has metal flex issues with occasional use.

De
Debbie Draganovsky on Oct 17, 2018

The back of the sofa has significant play and causing thre couch to have back that is 1 1/2-2" farther than the center of couch. It has much play as if the metal frame has bent. Very disappointed in the performance and sought help from store and if under warranty i would still have to pay...

La-Z-Boy / poor quality of the furniture and service

Fr
FrustratedTina on Oct 15, 2018

I have bought two sofas, one loveseat, one TV console, two side tables, one coffee table. After the sofa comes in, it is really stinky. The service told me to leave it because she thought the smell was from the fabric and it takes several days to emit and I needed to open the window to...

Lazy Boy / item defects from delivery still not resolved

Li
Lisa Bee Brown on Oct 9, 2018

Order # 2-128399 service numbers 803-1355070 Delivery date - 5/18/2018 - delivered with defects in fabric needing to be cleaned due to handling and scratches on the legs. Delivery person took pictures apologized and stated that i would be contacted. 1st call date - 5/28/2018 - no contact...

La-Z-Boy / lazy boy leather recliner

Am
amwc7344 on Oct 2, 2018

i bought a La-Z-Boy leather recliner from lyons goodfellow furniture in Westport Ontario.in april 2018.i had the chair only a few weeks when the cushion lost all support and the springs were squeaking loudly.the chair is in the bedroom and if anybody tries to get off the chair the...

La-Z-Boy / joshua rocker recliner #010502

No
norfolk on Sep 27, 2018

We purchased this chair august 11, 2017 the first chair that was delivered was not satisfactory, the material was sewn unevenly, the chair arms were not padded the same and the material had wrinkles in it. We called to complain and the store sent a service person who tried to make it look...

La-Z-Boy / greyson recline-rocker and greyson power recliner x-ray+

Ga
Gaylar on Sep 24, 2018

Ordered recliners, ticket number 110-76495, and other items 6-19-2018. Delivered on 8-25-2018. On 8-28-2018 made a complaint to Lazy Boy Store where purchased that the power X-R+ recliner was not comfortable and causing back pain. Also complained that there was a compression area in back...

Lazy Boy / recliner

Je
Jean Bachmann on Sep 17, 2018

I purchased a recliner in june 2018 and have had the man here 3 times to try and fix it and it is still the most uncomfortable chair I have ever owned in all my 82 years. spoke to supervisor and was told there is nothing they could do. they don't "guarantee comfort". I am sitting in thi...

Lazy Boy Furniture Company / a recliner

Th
theuniqueteresa on Sep 10, 2018

I bought a recliner late last fall. By this summer the poly-fill was all smashed down in the back of it and i could feel the wooden box that the lumber support rested in. All i could feel against my back was that wooden box. They told me the poly-fil was no longer under warranty but they...

La-Z-Boy / leather sofa

Ch
Chris poole7 on Sep 3, 2018

Dear Sir/Madam, I would like to bring to your attention an issue we are having with our sofa we purchase from La-Z-Boy in Calgary, Alberta. We purchased our sofa approximately 3 years ago (September 2015). If you look at the pictures, the sofa is wearing horribly. We purchased the...

Lazy Boy / reclining greyson couch

El
Elizabeth Hlasnicek on Aug 9, 2018

We decided to give lazy boy a try. Big mistake! We bought the Greyson reclining couch in a grey microfiber fabric. We were told it would feel just like the couch in the showroom. Well it's not even close to being like the couch in the show room, in fact sitting on the hard tile floor i...

Lazy Boy Furniture / oscar power recliner xr+

Su
Susan M Kelly on Aug 4, 2018

Oscar Power Recliner XR+1HR737 D148779 FN 007...purchased 4-3-18. Sales ticket number 251-26527 from San Bernardino CA location. Total amount paid - in cash - was $1831.72, this included a discount, home delivery fee, and taxes. I "had" planned on putting this chair on my LZ Boy credit...

Lazy Boy / product not as requested on recliner armrest and head rest

Ro
Robert Hooks on Jul 25, 2018

I purchase 2 Lazy Boy recliners last fall and decided to order 2 arm rest and head rest for each chair. I paid approximately $2000 for both chairs with 5 year extended warranty. I picked up the arm/back covers this week and it was a 3 piece set for each chair but the back cover was the...

La-Z-Boy / morrison leather powerrecline la-z-time® full reclining sofa

Ku
Kurth89 on Jul 24, 2018

We purchased 2 motorized full size couches and a recliner. We have no children living at home and after only 4 years, the seat cushions feel like you're sitting on the metal frame, the head rests are completely flat, and the color is wearing off the leather. After calling customer service...

La-Z-Boy / delivery of rug

Ti
Tina Carniel on Jul 18, 2018

On April 4th, 2018 placed my order for rug, coffee table, wall hanging, console and rug. I was advised at the time delivery for items would be 6 to 8 weeks, which was agreeable and made the requested deposit. On June 7th, I was advised by the design consultant (Carrie Whalen) the ETA for...

Lazy Boy / worst customer service and terrible product!!

Je
Jenn V on Jul 17, 2018

Absolute worst customer service I have ever experienced!! Michele Mauldin the customer service manager in Dallas was by far the worst person I have ever dealt with. Our couch we waited 10 weeks for came badly damaged. They did nothing at all to ease the stress associated with that - when...

LazyBoy / recliner

Ka
Kathleen Forry Anderson on Jul 11, 2018

I have a fairly new lazyboy recliner I am not able to sit in comfortably. I purchased it last year because the one I had from 2000 needed to be replaced. I was very happy with the old one. When the chair was delivered, I told the delivery guy it was crooked and not right. He said call...

La-Z-Boy / delivery time

We
WeiLZ on Jul 5, 2018

We ordered James Sectional on early May in our local La-Z-Boy store, preparing for some guests arriving early June, assuming 4-weeks delivery time that is advertised on their website. However, the clerk told us the product will be delivered around early July. That was already...

La-Z-Boy / sofas

Kr
Kristina64 on Jun 26, 2018

Purchased 2 sofas May 6, 2018. Did not verify address and attempted to deliver to wrong address. Asked to keep information on a $900 rug for future purchase. Salesperson Matt Nevarez did not keep the information or try to find the rug for me. The manager was Jeri who was going to refund...