over 2 months ago I ordered and was billed for a motor for my recliner. After several calls and emails (again 2.5 months later) I finally received my part.
Customer service in Charlotte is terrible and calling corporate office doesn't do any good either. They provide very good "lip service"...
I purchased a lay z boy sectional, on July 18, 2018. I bought it at our local authorized dealer, Alger's Furniture NOrth Bay ONtario Canada.
I was told 6-12 weeks for delivery. I went in after 6 weeks and was told rudely to not come back for a minimum of another 2 weeks.
I waited another 6...
The back of the sofa has significant play and causing thre couch to have back that is 1 1/2-2" farther than the center of couch. It has much play as if the metal frame has bent. Very disappointed in the performance and sought help from store and if under warranty i would still have to pay...
I have bought two sofas, one loveseat, one TV console, two side tables, one coffee table. After the sofa comes in, it is really stinky. The service told me to leave it because she thought the smell was from the fabric and it takes several days to emit and I needed to open the window to...
Order # 2-128399 service numbers 803-1355070
Delivery date - 5/18/2018 - delivered with defects in fabric needing to be cleaned due to handling and scratches on the legs. Delivery person took pictures apologized and stated that i would be contacted.
1st call date - 5/28/2018 - no contact...
i bought a La-Z-Boy leather recliner from lyons goodfellow furniture in Westport Ontario.in april 2018.i had the chair only a few weeks when the cushion lost all support and the springs were squeaking loudly.the chair is in the bedroom and if anybody tries to get off the chair the...
We purchased this chair august 11, 2017 the first chair that was delivered was not satisfactory, the material was sewn unevenly, the chair arms were not padded the same and the material had wrinkles in it. We called to complain and the store sent a service person who tried to make it look...
Ordered recliners, ticket number 110-76495, and other items 6-19-2018. Delivered on 8-25-2018. On 8-28-2018 made a complaint to Lazy Boy Store where purchased that the power X-R+ recliner was not comfortable and causing back pain. Also complained that there was a compression area in back...
I purchased a recliner in june 2018 and have had the man here 3 times to try and fix it and it is still the most uncomfortable chair I have ever owned in all my 82 years. spoke to supervisor and was told there is nothing they could do. they don't "guarantee comfort". I am sitting in thi...
I bought a recliner late last fall. By this summer the poly-fill was all smashed down in the back of it and i could feel the wooden box that the lumber support rested in. All i could feel against my back was that wooden box.
They told me the poly-fil was no longer under warranty but they...
Dear Sir/Madam,
I would like to bring to your attention an issue we are having with our sofa we purchase from La-Z-Boy in Calgary, Alberta. We purchased our sofa approximately 3 years ago (September 2015). If you look at the pictures, the sofa is wearing horribly. We purchased the...
We decided to give lazy boy a try. Big mistake! We bought the Greyson reclining couch in a grey microfiber fabric. We were told it would feel just like the couch in the showroom. Well it's not even close to being like the couch in the show room, in fact sitting on the hard tile floor i...
Oscar Power Recliner XR+1HR737 D148779 FN 007...purchased 4-3-18. Sales ticket number 251-26527 from San Bernardino CA location. Total amount paid - in cash - was $1831.72, this included a discount, home delivery fee, and taxes. I "had" planned on putting this chair on my LZ Boy credit...
I purchase 2 Lazy Boy recliners last fall and decided to order 2 arm rest and head rest for each chair. I paid approximately $2000 for both chairs with 5 year extended warranty. I picked up the arm/back covers this week and it was a 3 piece set for each chair but the back cover was the...
We purchased 2 motorized full size couches and a recliner. We have no children living at home and after only 4 years, the seat cushions feel like you're sitting on the metal frame, the head rests are completely flat, and the color is wearing off the leather. After calling customer service...
On April 4th, 2018 placed my order for rug, coffee table, wall hanging, console and rug.
I was advised at the time delivery for items would be 6 to 8 weeks, which was agreeable and made the requested deposit. On June 7th, I was advised by the design consultant (Carrie Whalen) the ETA for...
Absolute worst customer service I have ever experienced!! Michele Mauldin the customer service manager in Dallas was by far the worst person I have ever dealt with. Our couch we waited 10 weeks for came badly damaged. They did nothing at all to ease the stress associated with that - when...
I have a fairly new lazyboy recliner I am not able to sit in comfortably. I purchased it last year because the one I had from 2000 needed to be replaced. I was very happy with the old one. When the chair was delivered, I told the delivery guy it was crooked and not right. He said call...
We ordered James Sectional on early May in our local La-Z-Boy store, preparing for some guests arriving early June, assuming 4-weeks delivery time that is advertised on their website. However, the clerk told us the product will be delivered around early July. That was already...
Purchased 2 sofas May 6, 2018. Did not verify address and attempted to deliver to wrong address. Asked to keep information on a $900 rug for future purchase. Salesperson Matt Nevarez did not keep the information or try to find the rug for me. The manager was Jeri who was going to refund...
