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La-Z-Boy Customer Service


La-Z-Boy Inc.

One La-Z-Boy Dr.
United States - 48162-5138

Customer Support Phone Numbers

+1 800 375 6890(Customer Service)
23 26
+1 855 802 6636(Warranty Inquiries)
1 7
+44 162 851 3810(United Kingdom)
1 2
1 0
+855 77 366 168(Cambodia)
2 0
1 0
+852 23 336 281(Hong Kong)
2 0
2 1
+62 216 667 5933(Indonesia)
1 0
+81 453 114 001(Japan, Yokohama)
1 0
+81 355 305 555(Japan, Tokyo)
1 0
+81 486 226 071(Japan, Saitama)
1 0
+81 523 835 555(Japan, Nagoya)
1 1
+60 377 185 200(Malaysia, Petaling Jaya)
1 0
+60 84 320 288(Malaysia, Sarawak)
1 1
1 0
1 0
+63 470 920 103(Philippines)
1 0
+65 63 119 988(Singapore)
1 0
+82 317 182 293(South Korea)
1 0
1 0
+66 23 760 940(Thailand)
1 0
1 1
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
Sun9:00 AM - 6:00 PM
The United Kingdom
Maidenhead, Berkshire, SL6 1BU

Regent Square, Unit 15/16/17, SPG 150, Kiulap, Bandar Seri Begawan, Brunei Darussalam BE1518
Fax: +67 32 232 398

  • 314, Monivong Blvd, Chatomuk, Doun Penh, Phnom Penh, Cambodia
  • № A3-A5, National Road No.4, Chom Chao, Doun Koa, Phnom Pehn
177C Ilipog Drive Tamuning, Guam, 96913

Hong Kong
1-3/F, 275 Chatham Road North, Hunghom, (MTR Ho Man Tin Station Exit B1) 

12/7, Shama Rao Compound, Mission Road, Bangalore 560027, India

Jl. Pluit Permai Raya № 24, Jakarta Utara 14450 Indonesia
Fax: +62 216 695 840

  • 3-126 Motomachi Naka-ku, Yokohama-city, Kanagawa, Japan
  • Tokyo Fashion Town Building East Wing, 3-6-11 Ariake Koto-ku, Tokyo Japan
  • 5-1555 Mihashi Nishi-ku, Saitama city, Saitama prefecture 331-8511, Japan
  • Furniture Dome Nagoya HQs 2-7 Kinjyofuto, Minato-ku, Nagoya city, Aichi Prefecture, Japan
  • IPC Shopping Centre. Unit F3, 1st Floor, № 1 Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia
  • № 9-12, Ground Floor, Jalan Merdeka Barat, 96000 Sibu, Sarawak, Malaysia
№ 6, Shwe Mar Lar Yeikmon, Ba Yint Naung Road, Kamayut Township, Yangon, Myanmar

Showroom № 4, Plot № 16-C, 6th Com. Lane, Zamzama, D.H.A. Phase V, Karachi, Pakistan
Fax: +92 213 587 6010

14 Williams St., Brgy. Highway Hills, Mandaluyong City, Philippines

№ 01-59 to 63 Millenia Walk, № 9 Raffles Boulevard, 039596, Singapore
Fax: +65 63 119 997

South Korea
597-1 Shinhyun-ri, Ohpo-eub, Kwang-ju-city, Kyounggi-do, South Korea
Fax: +82 317 184 904

6F, № 23, Hsin-Hu 3RD Road, Taipei City 114, Taiwan, R.O.C.
Fax: +88 628 791 3334

2991/12 Ladprao 101/3 Road, Klongjan, Bangkapi, Bangkok 10240, Thailand
Fax: +66 23 703 156

The Crescent, 109-111, Ton Dat Tien Avenue, Phu My Hung New City Centre, District 7, HCMC, Vietnam
Fax: +84 854 136 659

La-Z-Boy Complaints & Reviews

La-Z-Boy / deceptive advertising relating to leather colors

Jon Wehrenberg on Dec 20, 2018

We investigated many leather furniture brands in early January 2018. Because almost all warned against leather fading we opted to go with La-Z-Boy and visited their Knoxville, TN store. The La-Z-Boy literature states specifically the leather would retain its vibrant (La-Z-Boy's word) for...

La-Z-Boy / lazy boy recliner latching device allows recliner to slip down when going back in it.

Jim Hoffman on Dec 6, 2018

We purchased 2 recliners from your Kalamazoo Lazy Boy store in 2015, and 1 in 2017. Both recliners are now having the same slipping issue with the plastic holders under the chair. I called your customer service dept. today and was told the handling fee for them was 12.99 each to be paid by...

La-Z-Boy / disputed account - sales bill #505214 - cust 146680

Alishe Walker on Nov 28, 2018

Good day, I purchased furniture from the Hunt Club location in Ottawa on August 25, 2018 and paid a deposit of $700. The furniture was delivered on September 29, 2018. The reason for making contact stems from a call I received from TD Bank just over a week after delivery enquiring...

La-Z-Boy / delivery

PNB53 on Nov 21, 2018

We are on week 9 of an estimated delivery time of 6-8 weeks. I have initiated every call to the store of purchase and even today, November 21st, 2018 (4th call since week 4), there is no answer on when we can expect delivery. I wish I had read the service and warranty complaints before...

La-Z-Boy / parts order

MSutton2718 on Nov 9, 2018

over 2 months ago I ordered and was billed for a motor for my recliner. After several calls and emails (again 2.5 months later) I finally received my part. Customer service in Charlotte is terrible and calling corporate office doesn't do any good either. They provide very good "lip service"...

La-Z-Boy / still have not received my couch after 13 weeks of waiting

April Savard on Oct 19, 2018

I purchased a lay z boy sectional, on July 18, 2018. I bought it at our local authorized dealer, Alger's Furniture NOrth Bay ONtario Canada. I was told 6-12 weeks for delivery. I went in after 6 weeks and was told rudely to not come back for a minimum of another 2 weeks. I waited another 6...

La-Z-Boy / couch purchased september 2016 has metal flex issues with occasional use.

Debbie Draganovsky on Oct 17, 2018

The back of the sofa has significant play and causing thre couch to have back that is 1 1/2-2" farther than the center of couch. It has much play as if the metal frame has bent. Very disappointed in the performance and sought help from store and if under warranty i would still have to pay...

La-Z-Boy / poor quality of the furniture and service

FrustratedTina on Oct 15, 2018

I have bought two sofas, one loveseat, one TV console, two side tables, one coffee table. After the sofa comes in, it is really stinky. The service told me to leave it because she thought the smell was from the fabric and it takes several days to emit and I needed to open the window to...

Lazy Boy / item defects from delivery still not resolved

Lisa Bee Brown on Oct 9, 2018

Order # 2-128399 service numbers 803-1355070 Delivery date - 5/18/2018 - delivered with defects in fabric needing to be cleaned due to handling and scratches on the legs. Delivery person took pictures apologized and stated that i would be contacted. 1st call date - 5/28/2018 - no contact...

La-Z-Boy / lazy boy leather recliner

amwc7344 on Oct 2, 2018

i bought a La-Z-Boy leather recliner from lyons goodfellow furniture in Westport april 2018.i had the chair only a few weeks when the cushion lost all support and the springs were squeaking loudly.the chair is in the bedroom and if anybody tries to get off the chair the...

La-Z-Boy / joshua rocker recliner #010502

norfolk on Sep 27, 2018

We purchased this chair august 11, 2017 the first chair that was delivered was not satisfactory, the material was sewn unevenly, the chair arms were not padded the same and the material had wrinkles in it. We called to complain and the store sent a service person who tried to make it look...

La-Z-Boy / greyson recline-rocker and greyson power recliner x-ray+

Gaylar on Sep 24, 2018

Ordered recliners, ticket number 110-76495, and other items 6-19-2018. Delivered on 8-25-2018. On 8-28-2018 made a complaint to Lazy Boy Store where purchased that the power X-R+ recliner was not comfortable and causing back pain. Also complained that there was a compression area in back...

Lazy Boy / recliner

Jean Bachmann on Sep 17, 2018

I purchased a recliner in june 2018 and have had the man here 3 times to try and fix it and it is still the most uncomfortable chair I have ever owned in all my 82 years. spoke to supervisor and was told there is nothing they could do. they don't "guarantee comfort". I am sitting in thi...

Lazy Boy Furniture Company / a recliner

theuniqueteresa on Sep 10, 2018

I bought a recliner late last fall. By this summer the poly-fill was all smashed down in the back of it and i could feel the wooden box that the lumber support rested in. All i could feel against my back was that wooden box. They told me the poly-fil was no longer under warranty but they...

La-Z-Boy / leather sofa

Chris poole7 on Sep 3, 2018

Dear Sir/Madam, I would like to bring to your attention an issue we are having with our sofa we purchase from La-Z-Boy in Calgary, Alberta. We purchased our sofa approximately 3 years ago (September 2015). If you look at the pictures, the sofa is wearing horribly. We purchased the...

Lazy Boy / reclining greyson couch

Elizabeth Hlasnicek on Aug 9, 2018

We decided to give lazy boy a try. Big mistake! We bought the Greyson reclining couch in a grey microfiber fabric. We were told it would feel just like the couch in the showroom. Well it's not even close to being like the couch in the show room, in fact sitting on the hard tile floor i...

Lazy Boy Furniture / oscar power recliner xr+

Susan M Kelly on Aug 4, 2018

Oscar Power Recliner XR+1HR737 D148779 FN 007...purchased 4-3-18. Sales ticket number 251-26527 from San Bernardino CA location. Total amount paid - in cash - was $1831.72, this included a discount, home delivery fee, and taxes. I "had" planned on putting this chair on my LZ Boy credit...

Lazy Boy / product not as requested on recliner armrest and head rest

Robert Hooks on Jul 25, 2018

I purchase 2 Lazy Boy recliners last fall and decided to order 2 arm rest and head rest for each chair. I paid approximately $2000 for both chairs with 5 year extended warranty. I picked up the arm/back covers this week and it was a 3 piece set for each chair but the back cover was the...

La-Z-Boy / morrison leather powerrecline la-z-time® full reclining sofa

Kurth89 on Jul 24, 2018

We purchased 2 motorized full size couches and a recliner. We have no children living at home and after only 4 years, the seat cushions feel like you're sitting on the metal frame, the head rests are completely flat, and the color is wearing off the leather. After calling customer service...

La-Z-Boy / delivery of rug

Tina Carniel on Jul 18, 2018

On April 4th, 2018 placed my order for rug, coffee table, wall hanging, console and rug. I was advised at the time delivery for items would be 6 to 8 weeks, which was agreeable and made the requested deposit. On June 7th, I was advised by the design consultant (Carrie Whalen) the ETA for...