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La-Z-Boy Customer Service Contacts

+1 800 375 6890 (Customer Service)
+1 855 802 6636 (Warranty Inquiries)
+44 162 851 3810 (United Kingdom)
+855 77 366 168 (Cambodia)
+852 23 336 281 (Hong Kong)
+62 216 667 5933 (Indonesia)
+81 453 114 001 (Japan, Yokohama)
+81 355 305 555 (Japan, Tokyo)
+81 486 226 071 (Japan, Saitama)
+81 523 835 555 (Japan, Nagoya)
+60 377 185 200 (Malaysia, Petaling Jaya)
+60 84 320 288 (Malaysia, Sarawak)
+95 19 669 545 (Myanmar)
+92 213 529 5115 (Pakistan)
+63 470 920 103 (Philippines)
+65 63 119 988 (Singapore)
+82 317 182 293 (South Korea)
+66 23 760 940 (Thailand)
+84 854 136 661 (Vietnam)
One La-Z-Boy Dr.
Monroe, Michigan
United States - 48162-5138
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
Sun9:00 AM - 6:00 PM
The United Kingdom
Maidenhead, Berkshire, SL6 1BU

Regent Square, Unit 15/16/17, SPG 150, Kiulap, Bandar Seri Begawan, Brunei Darussalam BE1518
Fax: +67 32 232 398

  • 314, Monivong Blvd, Chatomuk, Doun Penh, Phnom Penh, Cambodia
  • № A3-A5, National Road No.4, Chom Chao, Doun Koa, Phnom Pehn
177C Ilipog Drive Tamuning, Guam, 96913

Hong Kong
1-3/F, 275 Chatham Road North, Hunghom, (MTR Ho Man Tin Station Exit B1) 

12/7, Shama Rao Compound, Mission Road, Bangalore 560027, India

Jl. Pluit Permai Raya № 24, Jakarta Utara 14450 Indonesia
Fax: +62 216 695 840

  • 3-126 Motomachi Naka-ku, Yokohama-city, Kanagawa, Japan
  • Tokyo Fashion Town Building East Wing, 3-6-11 Ariake Koto-ku, Tokyo Japan
  • 5-1555 Mihashi Nishi-ku, Saitama city, Saitama prefecture 331-8511, Japan
  • Furniture Dome Nagoya HQs 2-7 Kinjyofuto, Minato-ku, Nagoya city, Aichi Prefecture, Japan
  • IPC Shopping Centre. Unit F3, 1st Floor, № 1 Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia
  • № 9-12, Ground Floor, Jalan Merdeka Barat, 96000 Sibu, Sarawak, Malaysia
№ 6, Shwe Mar Lar Yeikmon, Ba Yint Naung Road, Kamayut Township, Yangon, Myanmar

Showroom № 4, Plot № 16-C, 6th Com. Lane, Zamzama, D.H.A. Phase V, Karachi, Pakistan
Fax: +92 213 587 6010

14 Williams St., Brgy. Highway Hills, Mandaluyong City, Philippines

№ 01-59 to 63 Millenia Walk, № 9 Raffles Boulevard, 039596, Singapore
Fax: +65 63 119 997

South Korea
597-1 Shinhyun-ri, Ohpo-eub, Kwang-ju-city, Kyounggi-do, South Korea
Fax: +82 317 184 904

6F, № 23, Hsin-Hu 3RD Road, Taipei City 114, Taiwan, R.O.C.
Fax: +88 628 791 3334

2991/12 Ladprao 101/3 Road, Klongjan, Bangkapi, Bangkok 10240, Thailand
Fax: +66 23 703 156

The Crescent, 109-111, Ton Dat Tien Avenue, Phu My Hung New City Centre, District 7, HCMC, Vietnam
Fax: +84 854 136 659

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Use this comments board to leave complaints and reviews about La-Z-Boy. Discuss the issues you have had with La-Z-Boy and work with their customer service team to find a resolution.

La-Z-Boy Complaints & Reviews

Feb 17, 2021

La-Z-Boy — Reclining sectional

We have two recliners as part of a sectional we purchased four years ago. My husband could feel/hear that...

Feb 10, 2021

La-Z-Boy — Sofa and loveseat

Our bad experience with La Z Boy started after we signed the invoice. The salesman wasn't upfront about...

Jan 29, 2021

La-Z-Boy — Fabric creases and wrinkles.

I purchase two lazy boy recliners in 2019. Received them in March of 2020. The material seems to stretch and...

Jan 25, 2021

La-Z-Boy — Recliner chair

I am Sean Jacobs. I purchased a recliner a year ago for $1700+. the fabric was coming undone on the seat...

La-Z-BoyUndelivered Furniture

Lazy Boy continues to sell furniture with no delivery date in sight. They don't tell you that until you've purchased. They stopped production of furniture during the pandemic and if they had told me that when I spent 3 hours in their store I would never have purchased it. I ordered on August 1st. Last communication I had with someone was November 24th and they had pushed the delivery date again to December. I have yet to hear from anyone. Poor customer service and management. I wish there was some way to get in touch with corporate other than their useless customer service number.

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    Jan 14, 2021

    Lazy Boy Furniture — Failure to provide merchandise

    We ordered furniture from Lazy Boy furniture 9/6/20 and we still do not have the items. They keep changing...

    La-Z-Boy3 piece suit

    I brought a 3 piece suit from SCS, it is a LAZYBOY MISSOURI 2546, on 11/10/2015, I paid £4000, just after a year things started to go wrong, all 3 pieces have faults, seat cushions are sinking, when I raised the complaint with SCS they were very difficult to deal with, saying we should contact LAZYBOY, but we brought the sofa from SCS, we had to pay £75 for an inspection, they sent a upholster to visit us, straight away he said could see problems with our sofas, the 3 seaters had dropped on one side and all of the cushions on all pieces had sunk, he returned and replaced 2 cushions on the 2 single seater chairs, he also turned the 3 seater upside down a open up the liner to add wood and nails to rectify the dip on one side of the 3 seater. over the years the sinking on the cushions has got worse.

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      Dec 10, 2020

      La-Z-Boy — Powered recliner

      December 10, 2020 Kang Lee Sheppard 4476 Seton Hall Rd Colorado Springs, CO 80918 Dear CEO of Lazyboy, I am...

      Nov 17, 2020

      LazyBoy — Rude customer service

      We bought a couch on 7/26/20 from the Lazyboy store on Cooper St in Arlington, TX and it is still not...

      Nov 01, 2020

      La-Z-Boy — Recliner chairs

      Ordered 2 recliner chairs in 2017. Received 1 month late. The ratchet/pawl on my wife's recliner chair...

      La-Z-BoyMotorized sofa

      This company used to put out great products but I purchased a motorized sofa for a friend and its been nothing but trouble. She's got cancer and needs comfort but I wrote to corporate and nothing. Not the company I once swore by. Really disappointed . We had a repairman out twice the first year with the same problem and it broke again. It's broke yet and can't afford another one. Lost confidence in a once great company.

      Motorized sofa
      Motorized sofa

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        Sep 17, 2020

        La-Z-Boy — Living room set

        I ordered an entire set from La-Z-Boy. Just received the first piece last Wednesday and don't like it. I...

        Aug 10, 2020

        La-Z-Boy — 2 power recliners

        I bought 2 power recliners from LazyBoy in 2017. The didn't last 3 years before they started having...

        Jun 15, 2020

        LazyBoy — Bad faith service

        12/9/19 we purchased a couch & loveseat. It was delivered late Dec 2019. Shortly after it was delivered...

        La-Z-Boylift chair

        Purchased a lift chair and still paying on it. Does not work, I have waited two and a half for service. Parts have to be ordered and have to wait another week for parts than schedule them to come back to fix. Was told it was not medical grade and I am screwed. If I had known this I would not have purchased it!!! I will not buy another piece of junk from Lazy Boy and I will make sure all my friends and family know!!! You need to either not sell lift chairs or do better service on them or tell people up front if it breaks it will be two months or longer to fix!!!

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          Dec 05, 2019

          La-Z-Boy — plain out lying

          I Purchased a couch and two recliners on November 19. I was told that they would be delivered shortly after...

          Nov 18, 2019

          La-Z-Boy — delivery

          I've purchased a few things from you and had a dining table made. Well it took forever to get which is okay...

          La-Z-Boylazy boy recliner

          our home had 3 lazy boy recliners when i purchased the 4th. ive been led to believe that you get what you pay for, however in less than 2 months! my $1400 recliner began to creak very loudly. i thought i had purchased the service agreement, only to find out that i only purchased for the leather to be covered ($100, along with the factory 5 years on parts). they told me that there's another $100 "transportation fee " ( less than 5 miles) to come look at it. i'm disappointed and will likely refuse to buy another, and will share my experience with anyone looking for anything from lazy boy if this continues to be handled so callus with a product having an issue after only 2 months.

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            Nov 07, 2019

            Lazy Boy — poor and rude customer service and damaged furniture

            I am enclosing a letter I sent to Mr. Darrow, the CEO of Lazy Boy. I received no response. The letter will...

            Nov 06, 2019

            La-Z-Boy — manufacturing

            This may not have anything to do with sales or a sales associate but it has to do with the manufacturers that...

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