Rooms To Go review: Bill showing up 2.5 years later with no explanation or dates of service due to Rooms to Go error

In 2019, we purchased furniture from Rooms to Go in San Antonio at the I10 location. My husband did not get approved for enough credit to buy everything so I opened up a Rooms To Go Synchrony account too to cover the rest of the balance.

In March of 2021, we returned a mattress within the warranty period and upgraded to a new one. There was a price difference that we charged to the Rooms to Go Synchrony credit card and my personal bank card.

After this exchange we have not heard from Rooms To Go and have paid off both Synchrony credit cards. All of a sudden a couple of months ago, we get a generic notice from Rooms To Go that we owe $370.81. This notice does not note what the charge is for so we call Synchrony Bank who confirms our accounts are paid off. We attempt to call the [protected] number on the notice and no one answers and a weird Cisco answering device picks up but always says there is no operator available. We then call the local Rooms To Go location we bought the furniture from and they can’t help and say it must be a scam letter.

We continue to get a couple more of these bills and check our credit reports to confirm we owe nothing to Rooms to Go. Because we were told these must be a fraud scam we continue to disregard until we get a collections notice from Transworld Systems. We call and explain we owe nothing and they said they will note the account. We call the [protected] number from the Rooms to Go notice and still no answer.

I decide to call the local Rooms to Go store again and explain to someone all that is happening. They then say we have a balance with Rooms To Go directly due to a mattress cost. They can’t tell me anything more as they said they need to research and that I should talk to customer service.

I call customer service who takes all my info, researches and say they will call me back. I call Synchrony to request my 2021 statements for both accounts we opened.

After not getting a call back, I call the Rooms to Go store where we made our exchange and ask for a manager (Peter). All he can tell me is he sees the outstanding cost of $358.31 for a mattress exchange but cannot see anything else and says he will have to pull receipts and research and will call the next day.

The next day another manager, Dwight calls to explain all he can see is that customer service made a mistake and credited a synchrony credit card for the difference of $358.31 and that’s why we owe money now.

Why do we all of a sudden owe money 2.5 years later with no explanation or description of cost on the notice.

Why does the store blame customer care and customer care blame the store saying they only handle delivery and furniture claims. I repeatedly have asked to speak to someone who can help with the transactions just to be told it is finance and there is no direct contact to them.

How am I supposed to justify a bill we are getting 2.5 years later after your company made a mistake.

Please clear this bill and fix this mess that your people created.

Legally, I am not required to pay this bill as we were never made aware id it and it came with no description or dates of service (see image).

Can someone please call me back