I purchased a motorized dual reclining loveseat from the Webster rooms to go in June, 2019. The beginning of August, one side would not recline. I phoned and they set up a service order. I took four hours off of work to meet with the gentleman here. He came, banged on a few things, and got it working again. Six weeks later, it stopped working again. Another four hours off of work to meet the gentleman here, who determined that the motor was bad. Really? I was advised that someone would phone me to set up a time to replace the motor or replace the entire piece. No one phone, so I called a couple days later. I was advised that it could take up to 60 days to get a motor. I explained that this was unacceptable, and asked to speak to a supervisor. The supervisor assured me that they would get the motor overnighted, and if that was not possible, she would call me back on a Monday to let me know. Monday came and went, no phone call. I called on Tuesday, and was told she was at lunch. Never received a phone call back. I called on Wednesday morning, still do not receive a phone call, so I called again on Wednesday afternoon. Finally got through to the supervisor that I spoke to, and she was full of attitude. Advised me that they would replace the loveseat, and gave me a range of dates to choose from. Since they can't set up the time in advance, I get to take four more hours off of work. In my mind, someone owes me $250 for the time I have taken off of work to accommodate fixing their crappy product.
I paid over $1700 for a love seat! And this is the type of product I get, and the type of service I receive? I will never, ever purchase from Rooms To Go again, and I will never ever advise friends or family to do it either. I will write a negative review everywhere I find to do so.
This is the first furniture I have bought in almost 15 years, and I am sorely disappointed.
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