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On or about september 11, My communication with a representative of Rogers reiterated multiple incentives to sign up for a 2yr financing plan, specifically a monthly discount of around 10$ if I bundled my Rogers Phone account with my Shaw Ignite high speed Internet! (MY SHAW AND ROGERS ACCOUNTS WERE SET UP IN THE VERY SAME PHONE CALL... SHAW FIRST, THEN AN IMMEDIATE CALL TRANSFER TO ROGERS)
Upon completion of signing into a plan over the phone with Rogers, the Representative told me as soon as I received my phone (in mail) and activated it, I should immediately call back to Rogers and speak with accounts department and give my shaw account# to additionally activate an ongoing monthly discount of about $10, subtracted from my overall Shaw and Rogers Account ongoing monthly payments. Now I've phoned SHAW yesterday and they reverted me to Rogers for the bundled discount, and today I have spoken for the second time with Rogers and they reverted me to SHAW for the discount? I am so furious, (NOT OVER A FEW DOLLARS DISCOUNT) but because I was intentionally LIED to about an incentive in order to further my motivation to sign up with a multi-year financing contract! You both are suppose to be working hand in hand and yet you surface these games for what, "a REP BONUS for CUSTOMER SIGN UP"? VERY LOW AND VERY UNPROFESSIONAL!
Desired outcome: The bundled $10 monthly discount at the least, (if in fact this discount does exist), and a verbal reprimand for Reps ill-intention/miscommunication!?As a conclusion Financed Samsung Galaxy S23. Phone#<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>
This complaint has been resolved automatically due to user's inactivity.
Marked as resolved eh? You recommended I contact a social team...r u kidding me? I spoke with 3 different representatives on 3 different calls and kept getting the runaround and u honestly expect me to contact a social team like they have any understanding or power to resolve anything? Plus you have wasted my time getting sent to different departments whom have had no acknowledgment or any level of sincerity to even apologize and try to make right. You just tag a RESOLVED sign on it and make it look good for the public! Whatever you need to make yourself feel good about treating committed customers with deciet and empty promises!
I'm currently in email correspondence with your upper management office with regards to my promised exposure of my mistreatment by Rogers reps on the Better Business Bureau Rogers Complaints site. That definitely puts your "resolved sign" on the list of lies, as my complaint is very much NOT Resolved!
Rogers has the audacity to once again pass off any true means of resolve to another department who has no authority to meet the criteria of which a customer can have the very promotional perks that were promised just prior to a 2yr financing contract, actually honored! Rogers has now reinforced their true motivation to not only mislead but fear away from any means of accountability! I am truly appalled as to the the initial misrepresentations, and even more so appalled at the conspiracy of which any type of upper management defends and supports the blatan lies of their reps through juggling complaining customers to different departments that don't resolve, but rather talk and attempt to manipulate customer in believing their intentions were somehow sincere! Rogers, are you really that ignorant to sink as low as the ultimate reputable degrade for a measily few bucks...After reading the countless complaints that reiterate this constant theme of mislead and fraudulently motivated victims of Rogers through blatant lies...I will now make every effort to advertise through complaints, Reviews, BBB's complaints/reviews,,, the truth of Rogers clear lack of accountability and "runaround" protocols which clearly leaves complaining customers with not even an acknowledging responsive tone, let alone any type of honored retribution! Shame on you Rogers...seems like you guys are just trying to skim every dollar possible (through the careless acts of mislead customers) before any final transition takes place.