CB Telecommunications Rogers Communications Credit to account not in service

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Rogers Communications review: Credit to account not in service

rogers customer service of Binbrook, CA

Jan 24, 2025 11:52 pm EST

Resolved

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Account #[protected]
I had been waiting for a cheque for monies owed to me from Rogers when I closed my account.
I just noticed that I have $338.98 credit on my rogers account which is no longer active. How is this useful to me? I would like the money returned to me via cheque please. I had already escalated the return of money owed and this is unacceptable.
I look forward to your response,
Thank you,
Tammy French
[protected]
[protected]@rogers.com

Claimed loss: $338.98

Desired outcome: cheque for $338.98

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Rogers Communications response

Feb 01, 2025 12:02 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello Tammy.

We wouldn't recommend adding your personal details within this public forum. For your own privacy and security, please consider removing that info. As for your credit balance, we would be happy to look into the refund request for you. Please reach out to us via Private Message directly on our Rogers Community Forums to get started.

Thanks very much! ^yc

Resolved

This complaint has been resolved automatically due to user's inactivity.