CB Telecommunications Rogers Communications Rude rep made me reconsider switching

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Rogers Communications review: Rude rep made me reconsider switching

zahra zareie of US

Dec 13, 2024 7:07 pm EST

Verified customer

Resolved

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I recently called Rogers customer service to switch my Fido SIM card to Rogers, but the representative I spoke with was very super rude and unhelpful. She frequently talked over me, didn’t provide enough information about plans or promotions, and left me feeling undervalued as a potential customer.

Good customer service is essential, especially when people are considering switching providers. This experience has made me reconsider my decision entirely.

Rogers Communications response

Dec 21, 2024 10:43 am EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Warm greetings Zahra! I'm really saddened to hear that you were made to feel this way. We take pride in providing excellent customer service and are disappointed to hear that you had such a poor experience. Please accept our apologies, we will strive to do better moving forward. If you would like us to provide feedback to the agent's manager, kindly send us a Private Message via our Rogers Community Forums and we'll be happy to assist. Happy holidays! ^yc

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.