Rogers Communications

The Shaw Rogers merger has increased my billing with Rogers with their upselling and forcing me to take new cable boxes and modem that were working fine with Shaw and offering me way more speed on the internet than I needed but no other choice offered.

I had free cell phone service FOREVER as long as I kept Internet with Shaw. The merger has cancelled that after I bought 3 expensive phones. Now they will only do free for 5 years. We had no choice in the matter. If you did not do it yourself then it would be done anyway and you lose cell phone use until you put in a new SIM card. Then they inform you how you lose, after the fact.

Now they try to blame me for accepting the new Rogers 5 year max on free cellular service. I had no reasonable choice. They did a switch on everything during the merger. As expected, less competition, higher prices, less value and a take it or leave it attitude.

Great decision CRTC! Always on the side of the Monopolistic Giants who make it virtually impossible to try to dispute their contract changes that only suit them. You try to talk to an imbecilic chat bot or even a real person with no knowledge or power to do much of anything. Then enjoy the long phone waits only to be cut off when they realize they cannot help you.

Sincerely,

Me and a lot of others who want a class action against this rip off.

4 months ago I took iphone 14 pro 256 gb as upfront edge in uber offer

When I purchased its show 71.25$ with plan of 30gb + 5gb data bonus than 120bbill credit and 10$ off of wireless exclusive 24 months

Now the problem is last three months I got bill 92 $ so when I call to customer support the roger red wireless they ignore to solve the problem and they dont understand what we need

I need also cancel my services because I dont have that much money to pay.

1) I ordered internet for my mom who was in a retirement home so that her google would remind her to take her pills

2) I paid one year in advance as I knew she would not go over her monthly limit

3) She passed away on Nov 9, 2023 and I cancelled the service

4) You had my credit card on file

5) I never received a final bill nor a phone call saying that there was an outstand balance. However, about a week after that my email was hacked and that email was not used - but my cell phone has not changed in years - and still no one contacted me

6) I have good credit everywhere else and always have paid my bills

7) You placed a derogatory report on my credit report and now I cannot even get fuel for my home as I was turned down

8) I have called several times to speak with someone, who always put me on hold and spent a total of 2+ hrs. on hold and each time was disconnected until the last time, and this lady said no one else made any notes on my account.

9) I myself am a senior and I feel that someone was perhaps power happy to do this to me without even contacting me.

10) as soon as I found out there was a balance I of course paid it immediately

Please help, I need this removed from my credit report. I think perhaps we both share responsibility in this as when I closed the account I did not check that it was all done and taken care of. Rogers on the other hand were very quick to ruin my credit without even trying to contact me. You could see I never missed a payment, and you had my credit card, so it must have occurred to someone that there was a problem with communication.

Your help in getting this removed from my credit report would be greatly appreciated.

Good day

I am writing in with a serious concern.

A few weeks ago a man came to my home saying he was working for Rogers and was offering me a package deal cheaper than the one I had.

Upon this conversation, he then took a pic of my birth certificate and drivers license.

Scheduled an appointment for hook up, and never returned.

Then, I called into Rogers, and they informed me that it was fraud, and they did not send him here.

So, I did report this incident to police.

I also see 2 account numbers on my bill, and they will not explain this either.

Hi,

My name is Ping and I am the following ignite internet account holder [protected].

I was in a Rogers store at the following address: 100 Bayshore Dr Unit T52A, Nepean, ON K2B 8C1, and it was 09/16 shortly after 9:00AM. The reason I was at the store was to check on my ignite service cancellation status since I moved to another service provider.

My inquiry was about a cancellation request. The representative named Ayesha was sitting in front of a computer when she checked my address et.al., and she asked me to show her my driver's license et.al.. Then she was telling me the service under my address is under another person's name, which got me confused since on Roger's ignite bill and the interaction I have with Rogers all the time has been always me. And when I asked her to check further, she was saying she cannot reveal any further info otherwise she will loose her job. And at the point she was very inpatient and then she showed me the post on the zero rude language tolerance policy and ask me to leave the store. The strange part is that I have never using any rude language but rather than just verify the account info and the status of a service cancellation order.

And I have been with Rogers for decades on internet, and also my family also uses Rogers wireless service. And we have always received good service with Rogers. However, this incidence I have experienced put the worst taste with my entire experience. And more, such behavior and particularly refuse providing service with lacking of professionalism and perhaps basic knowledge working as a Rogers rep. This will damage Rogers' image for sure.

Many thanks for reading this e-mail and all the best.

Ping

i had requested for Rogers Home ignite cancellation since I was moving out of town, but after learning about the $300 cancellation penalty, i decided to find someone to take over the contract instead of paying this penalty. i quickly called Rogers in 2 days and requested to avoid the cancellation as i had found someone. However, due to repeated requests and calls, the matter is not solved yet and despite confirmations from Rogers agents in the last 30 days, Rogers has recently sent me an email about the cancellation of my home ignite. below are the timelines

Rogers Account no: [protected]

First Cancellation called made on Aug 8, 2023

Second call to Cancel the Cancellation made on Aug 10, 2023

Received Mail from Rogers regarding setup on Aug 15 regarding technician arrival on Aug 16

(Since I am outside the province, there is noone who can be available to attend the technician)

Aug 15- Called Rogers again to let them know i was not in city and wont be returning for another month. The matter was settled by Agent and confirmed that my service will remain active and a technician will reset the modem virtually. emails sent to me about settlement of matter.

Sep 7 : Received an email from Rogers again regarding the cancellation of service after i had called them.

I dont understand what is wrong with Rogers. I don't want to Pay any penalty and would like to completely cancel my services with them as this has become a nuance for me.

In August 2022, one of my cellular accounts was billed $500 for data overages and another was charged $140. I subscribe to Rogers Internet and wifi as well and both my daughter and wife both use this when home (My wife works from home so only goes out for groceries, etc. and my 12 year old daughter was home all of July/August and is "autoconnected" to our home wifi) to avoid these types of charges. Neither was provided a notification of their overages nor did they approve the continuation of charges via the text from rogers on each of their phones (which I thought was to help mitigate these situations in the first place!). I called into customer service and got no help and elevated it to a manager who said "that their algorithm could not be wrong and I am responsible for the charges." I recorded this conversation for reference after he provided this response.

I have contract with Rogers for 3 years for my internet, Suddenly this Wednesday, I got a message that my account has been cancelled and this is final bill and you have to $406 as early disconnection fee. Rogers already deducted the same amount from my card.

I was surprised since we never cancelled our internet, After talking with multiple Rogers agents, I tracked the down the issue that some random guy by mistake gave my address for moving in and Rogers thought that I am moving out and cancelled my account automatically without my consent. They should at least ask once if you are moving out or not.

After chasing Rogers for 3 days, multiple tickets being raised to reactivate the internet but they were closed for no reason without reactivating internet. Our home is dependent on WIFI and me and my wife both WFH.

I am feeling helpless after chasing Rogers from past 3 days, my money got deducted from my bank account and my internet services are not revived.

two days ago a sale rep knocked at my door convincing me to cancel my internet with Bell and switch over to Rogers. she had said that Rogers was offering Ignite Internet with cable for around $80 a month with no locked in contact. I was interested and signed up. after two days i later found out that she had lied. .now i'm trying to cancel my service and getting the run a round.. i need help to cancel my service.

In the process of renewing my mortgage, I noticed a Rogers account filed as derogatory. I believe this account was settled and my review of payments made to Rogers supports my claim.

I have been reaching out to Rogers for over two months with no help at all. I have spent countless hours on hold, hung up on and treated poorly. I have been a loyal Rogers customer for twenty years and I am so angry, disappointed and taken advantage of because I am chronically ill. Rogers refuses to show me proof of this supposed debt and refuses to verify their accounting records. Payments were made through in-store Interac and not tied to specific accounts, I had more than one account for no good reason, I assumed all my services were under one account.

I have my banking records to show my payments and based on my calculations there should be no outstanding debts. Rogers Credit Operations told me that they wouldn't help me and I should "forget about it". I refuse to because it is impacting my credit rating and ability to secure a better mortgage interest rate. This is a serious matter and Rogers doesn't care. I don't know where else to turn.

Hi,

I am Ashna Wilson, would like to make a complaint about the connection that I made on May 14th 2023, when I bought a new phone from Best Buy , Kitchener. I ported my fido sim to Rogers during that time expecting a student plan from Rogers. But I was completely dissatisfied with the Roger's service as I got enormous bills for last 3 months. When I contacted best buy last day, they revealed that it was a mistake from Rogers end that they did not provide me a student plan eventhough, best buy requested to do so.

Being a student, this bills created a great financial burden for me.

Hope you will do the needful

Thankyou

I have been a Rogers Customer over 15 y and witnessed the rotting away of their customer service. I have never been treated so badly by a service provider I’m in tears right now. 2 weeks I’m on the phone with them. Different agents, several managers. Hours on hold. I have been paying for premium device protection on my phone. I go to fix my slightly cracked screen so I can return my device to Rogers and upgrade. I’m told my phone is not covered. I spent hours talking to Apple care to agents. It was evident the problem was on their end. I would call back just to be passed on to someone else. I was just told that it’s supposedly fixed. Before I got transferred again, I brought up my second issue and I asked them to waive my activation fee as I was promised my the agent. The manager started to argue and gaslight me. It’s not my fault the agent didn’t do it it’s not my fault there was no note of it. That’s why calls are recorded! I politely said ok no problem pull the call I just want what was promised to me. Keep in mind at this point over 2 weeks I’m passed around regarding my main issue. 2 weeks they play the blame game. 2 weeks on hold and at the Apple stores.

A good manager would have offered to waive half my bill just for the huge pain and inconvenience it’s been! a good manager would try to treat their loyal customer with care! I didn’t swear or call him a bad name

I got emotional and frustrated and he hung up on me when I was just about to be transferred to the Rogers Insurance people So they could confirm my issue was fixed.

He did this over 60$! A 30 billion dollar corporation. I’m in tears. I keep opening lines with Rogers and they keep treating me worse and worse! I was so patient

No matter how much they failed me I still called back patient.

Now I’m taking this all the way. I will go to news outlets if I have to be heard because it’s a sin to bully people like this.

I’m so upset. They don’t care if you cancel. Which I’ll have to do I’m sure.

I was forced to migrate to Rogers from Shaw.

At Shaw I had 5 lines. 'Rogers sent me one that is called a multi SIM. I called Rogers to get the 4 SIM Cards for the other 4 lines.

I talked to 13 people, send to Technical Services Rogers and Technical Services Shaw, hung up 2 times, promised 4 times. Waited 3 weeks for the SIMs, told 5 times it was being sent. Spent over 15 hours with people with such strong accents, and was abused because I could not understand them.

People I talked to: Alisha, Swati, Kaiam, Ollivia, Kolsuma, Ramaneer, Alena, Navlod, Tanveer, Joy, Rogers technical Rogers and Shaw technical Support, and a Shaw technical Support that introduced themselves as Rogers, and when I told her she said she was Shaw, she appologized and said she was really Rogers.

After all that I am still waiting for Rogers to honor my Shaw conditions,''

And I did not ask to be migrated to Rogers, they did it without my permission.

The problem start on Wednesday night July 26

At around 5 pm in the SIMCOE DISTRICT ONTARIO and the outage was till Friday July 28 2023 till noon 🕛 time

In the meantime I called 3 x rogers for verification of the problem and with out internet we can’t do anything in this world 🌎 now

I lost time at the music class and zoom meeting with immigration Canada it’s was the most important call for family

NO INTERNET WAS ON THOSE DAYS

I DO HAVE PROVE THAT I CALL ROGERS

BUT THE MANGER ( MICHEAL) DIEND

THE CALL

It’s very important for rogers to follow guidelines and rules with consumers

Here’s is the interaction number

I [protected].

If the rogers customer relation has issues with me than contact me as soon as possible

PLEASE TEACH YOU STAFF AT ROGERS

WHATS IS THE DIFFERENT BETWEEN A

CUSTOMER SERVICE & CUSTOMER RELATIONS

JUST DONT HIRE PEOPLE with not giving them properly training

Call me anytime if you have any questions

Rd

For well over 17 monghs, I have experienced slow internet, .07mbps, dropped calls and delayed texts. Rogers said it was due to the storm during the 24th of May weekend 2023. It existed, at least, 4 months prior to that. I reported it during that time.

Serveral people in this area are having the same issue. I have an open ticket on this and the problem extisted a long time prior to this. Rogers acknowledges nothing in the phone calls until I tell yhem that I know there is a new tower being built but not completed since a year ago August. They deployed a portable tower which increased my reception to 1.1mbps. I called repeatedly and they supposedly redirected that tower and the signal got worse, back to .08mbps. I calledxagain this week and the portable apparently was damaged in another storm.

I called initially weekly and now, monthly. No changes, just lies, that they tell me everything is working.

No time frame for repair. I still get a full bill monthly, for services that they are not providing. Only once there is a full resolve to the problem, do they acknowledge that I have been overcharged.

Stuck in a dead in loop.

For over a year I have spent countless hours on the phone to get my refund owing. Instead I am being charged an amount owing and a collections agency is contacting me. Every single rogers employee I call agrees with me and says they will fix the issue, but it never happens.

I cancelled my rogers account for April 4th 2022 and it was confirmed all was good, it would be cancelled through the back end and I would get a refund for advance payment in about 60 days - ref [protected]

* Called back a few times and was told to wait the refund will go through

* Oct 3rd 2022 no refund and I was getting a bill for an extended timeframe past April 4th. I was told it was being processed and they are fixing it and will mail a refund ref I1898258702

* Nov 24th 2022 no refund and was still getting a rogers bill for an amount owing. Called and was told they are fixing it just give it time to go through I1925963057

* Feb 13th 2023 Again was told they will zero bill and put an investigation into a refund case# C184927905 ref# I1969225183

* Mar 30th no refund and getting notices from credit agency of an amount owing. Called rogers and they said they would issue $134.07 credit and cancel any amount owing ref I1992848819

* May 9th still getting credit agency notices was told they would fix ref I201465428

* June 7th was told they would call collection agency and stop harrasment and that the case was approved on may 10th case # C187571911 ref I2030800931

* July 26th still getting collection agency emails of an amount owing and no refund

The ineptitude and lack of response is staggering.

I have a 4 month long battle with Roger's. Just simply asking for documentation to verify details was a no go. After countless attempts to contact them they refused me managers and supervisor and will Leven disconected the call on me. Even putting in a form to shedule a meeting with a supervisor i would never be contscted.I would be forced to change the subject because they would side track what I was originally calling for. This has gotten to far as they have now enabled harrasment, and will be reported to the bbb, crtc and the consumer affairs office.