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Rogers Communications review: Threatening text messages

rjrown of Dauphin, CA

Jul 05, 2024 4:00 pm EDT

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A loyal customer for over 10 years, and it looks like the end of the road for Rogers.

Four the past few months I have received threatening text messages of my service to be suspended and hock up fees. To make things clear I pay my previous amount owing the following month as I get paid only once a month, I’ve been doing this for going in 10 years. I keep talking to a live person as to the annoyance. Enough already along with calls from sources whom I don’t even know calling me. Representatives don’t care and said it’s my choice and it’s policy. Customer service is not the greatest at best. Trying to get a hold of a real person is well… good luck.

Recommendation: Don’t use them, bad experience

Rogers Communications response

Jul 06, 2024 3:32 pm EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hi rjrown! I would recommend you to message us via social media (X ( formerly Twitter) @RogersHelps or on Facebook.com/Rogers) for account support. I understand we all have different pay days but if a payment is received after the due date it could result in late payment fees being accrued. If there is a balance owing on the account you could potentially get dialer calls as well. Would it perhaps be possible for you make the payments on time with a credit card and then pay off the credit card instead? Please don't hesitate to message us for further assistance. ^zf

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.