Rogers Communications

I live in a condo - under a bulk agreement - I have a 1 pcr - digital and 2 nextbox and have had for 7 years - up until a year ago I had no problem - the 2 nextboxes are free with the contract and I pay $9.05 for the pcr - in the last year - I have many problems with the pcr box - they send a new one - use that for a month then have to replace - they did send a technician - said they sent the wrong box - he brought me the right box - took the incorrect one back - and then one showed up at my condo door the next day... I sent 2 boxes back rogers confirm they have received the boxes... But was still on my bill...

Last night I received a call from office of president - he was going to help me out - assigned to my account - after hanging up front him - all my boxes were disconnected and I received a contract for $319.00 and a monthly payment of $20.96 - my situation has not changed - and this morning my bill is $800.00 -

For what - I still have my original boxes - I never agreed to another contract -

Please help - this has been going on for almost 2 months - thanks in advance linda alderson

I spoke with Mr. Yugal on Feb 02, 2024 at about 6 pm regarding my new plan as my old plan was coming to an end on Feb 16, 2024. The confirmation number given by him was I2171756191. I requested him to record the conversation saying the whole plan from beginning to end and I have also repeated the plan clearly. If required, I would request you to check the recording. I was given the plan as follows:

Plan starts on Feb 17, 2024 as there is no confusion in billing if started earlier. Regular billing cycle and no change. Two year contract ends on Feb 16, 2026

Plan includes the following:

Internet - 1.5 Gig - unlimited

TV: Ignite Starter - 36 Channels

Home Phone with the following:

International call - 960 minutes

Unlimited North America wide calling (USA & Canada)

+Call Transfer

+ Call return

+Voice Mail

+Call Display

+3 way Calling

+Call Waiting

+Online management

all in total $119.99 + Tax = $134.47 per month.

To my surprise when I see the invoice North America wide unlimited calling was not there and $10.00 charged for International calling of 960 minutes. The invoice is for $129.99 + Tax = $146.67.

I would request you to check our conversation, include the missing Unlimited North America wide calling, credit $10 towards International call of 960 minutes and make the invoice for $119.99 + Tax = $134.47 per month for the two year period till Feb 16, 2026.

I did call the billing today evening (Feb 28, 2024), spoke with Audrey who could not resolve the issue and said that he will put me on to his superior and dropped the call. To start with I did tell him that if the call drops, please call back.

Today I will pay the invoice in full and would want to see the credit of $10.00 + Tax in my next invoice.

Awaiting to hear from you resolving this issue at your earliest.

Hi Sir/Madam

I had been the consumer for Shaw home and mobility service for a pretty long time. I never had any issue of roaming with Shaw whenever I had traveled internationally. Some months back I was advised to shift to Rogers for mobile phone services.

Before moving on Vacation in Oct 2023 I had contacted Rogers to know about Roaming charges in Sept 2023. After I had discussed the roaming service, I declined to initiate the roaming service for my phones.

While I was away, I was informed by Rogers that I had subscribed to the Roaming service and the bill was charged to my account. I called Rogers and told them that I have not subscribed, and the bill may be corrected and refunded. She (the agent) told me to switch off my phone and also the lady promised to waive charges and keep on record my discussions about not using roaming services. To my surprise the money which was auto charged was not refunded and I received a new billing Dec 2023.I called again rogers, the agent explained that the system whenever detects the SIM and will charge you for the roaming. I told him that is not fair as he can check no data used for roaming services and continue keeping my roaming off on my mobile as I was using a different old mobile for my mobility Wi-Fi needs and mobile iPhone 5S is not capable of any digital services. I was just using the 5S as SIM holder.

He promised to put a note to discontinue roaming services for my cell [protected] and [protected]. I had also written a complaint to Rogers.

To my surprise again they sent me a roaming charges bill in Jan 2024.  After coming back in Jan 2024, I had called Rogers again and this time she promised to help me by putting a note to the back office to waive charges. I haven't heard from Rogers yet. I am advised by CCTS to remind Rogers once again as a last time. 

Please look into my case and intervene that Rogers can’t charge roaming services automatically from Customer without their requesting like Shaw was doing prior to switching over to Rogers.

I will appreciate you to refund my forced charges by Rogers.

Thanks & regards.

Mukesh Beri

[protected]

after talking to your rep. (Mona) I agreed to a 24 month bundle of ignite Total TV+500ultd for the price of $212.88 including taxes. When I read my contract it shows two discounts ($5.00 and $9.60 running out on March 16 and March 17). This was not what I agreed to.! I assumed that when she gave me that price and told me it was on a 24 month contract that was the price for 24 months! I agreed to a 24 month price of $212.88 per. If this is not possible I need to know A.S. A.P. Surely after over 50 year as a customer you can find that amount!

Regarding telecom service-

I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switched off" for all 3 cell phones associated with my account.

Rogers customer service was extremely poor , made me hold for 50 mins and came up with "we cant do anything".

Regarding Home Internet - my monthly bill of 97 dollars has been increased to 117 dollars with no explanation given as to why the charges have been increased.

Extremely dissatisfied with this service. Will have to think of switching to another provider.

On black Friday 2023, November 24th I went to Costco Mississauga and Brampton to get small business plans that I heard while standing in line for 1 hour at Mississauga and then 30 minutes or so before being told to come back another day. The plan was marketed as similar to Bell only exception were 120gb sharable data and $61 for first line and all other up to 9 lines will be $31.

So I went back in on 25th but was sent home again cause customers waiting line was too long. Sunday 26th was when I managed to get served and sign up 5 lines since they did not have ultra 23 from Samsung in stock they told me to come back next day then ended up driving to Stoney Creek Costco. Jake and all staffs at both locations Niagara Falls and Stoney Creek explained same price point that 10% is calculated from $90 the starting point of plan. However couple days later I get email invoice showing math that is $40 x 10% =$4 discount not $9 so all 6 lines are now $5 more which is a cost of $720 if I am stuck with this plan.

I have reach out to ccts and roger presidents office staff determine they are correct as they are. i checked my contract there are no such wording that state math is net of discounts.

Please help me recover this loss.

Freezing of ignite tv and internet Brampton Springdale

Contract expired in September 30 2023 and could not afford to keep the premium ignite as my monthly payments were going to go from 134.00 to 281.00

With no job I had to downgrade to flex 20

Omg since then I cannot watch tv as it constantly freezes and black screen and internet up and down. I call the help desk every day and get nothing but lies where one agent says they see there is congestion and another agent says we see no issues. We have had techs come to our home every week with no resolution

This is disgusting and Roger’s is refusing to give me credit for the theee months and aldd as I to cancel the contact they want to charge me 2 years fees

This most recent billing is made for two new phones that were solicited in October 2023. Only one of the phones has been sent, and has not been activated. We have continued to use the old phones we were previously provided. Why are we being billed for two phones (of which we have received only one and has not been activated), and not the ones we are actually using.?We would prefer to continue using the old phones, and will return the only one sent to us. Please advise.

Hello

I am an international student in Canada and got their services last year in September I asked for their wifi services and they did not tell me about the contract and I have to continue till the term ends. Now I have to pay dues and they are asking for those charges which I was never told about that I have ended the contract with them even before the term ends.

Also their associate never told me about such contract. I have no such email no paperwork. Please help

I live with my in-laws. They have had rogers for years as their internet/cable/home phone provider. The bill started at $135/mon, after a year, shot up to $270/month. Having to deal with the price gauge and service for internet that was constantly intermittent, so paying $270 a month to not receive the services being paid for. So, mother in law decided to cancel service with rogers july 17, 2023. The lady she spoke with, says ok, I will ensure the service stops. Now when you call, the message is all calls are recorded. Mother in law calls a 2nd time due to receiving a bill when service was to be stopped, she spoke with same lady. This lady says oh really sorry, I will correct this, only for another bill to be sent, now over $500! If calls are recorded, why the failure to cut services? Paying for services that weren't provided, then to be sent a bill after cancelling. Now rogers has the nerve to send a 75 yr old woman to collection agency, when there shouldn't even be a bill. Despicable company, taking money under false pretenses, this company is run by thieves and crooks. I would never recommend rogers to anyone.

I want to denounce a Spams in silent calls from Rogers area 905 prefix 401 Thorold, St. Catharines, On. Someone from the Rogers's office in Penn Centre is calling me every day, and stay in silence.

they uses different numbers from this area . [protected]; [protected]; [protected]; [protected]; [protected]...etc.

When I checked those numbers on YP.Ca, web page to receive call information. they report them from your company.

reported from previous Rogers customer

Wehave been with Rogers cable since 1992 I never been through hell as we have been the last two days. It was suppose to be a simple move from one apartment to another in the same building . And I never had encountered the very worse customer care . Not one person but several . We have been suspended our account , we have been told as well our account been cancelled , have been given Fido phone number supposedly (customer care ) phone number . Numerous phone calls later with no results . We have been getting the constant run around , been completely transferred to so many agents all for nothing and the on hold has been horrendous . Sometimes up to two hours!’ Only to never been answered our calls . I’m usually a patient person but this is incredibly horrible . This is all in 2 days . I never knew this can be so bad , I heard people telling me it is , I do believe them . I wouldn’t recommended this to anyone . The constant we are put on held transferred and even sometimes recording says we are currently having issue call back in 10 min and hangs up and you have to call all over again , it’s two days now trying to get my net back and this is at least 8 to 19 calls we have been making I. Two days for nothing ! . I wouldn’t recommend Rogers to anyone . I’m currently on the phone now 25 min and never even spoke to anyone yet . J gould

somebody from Rogers with an Indian accent called me offering a new service to my house, I tried to negotiate the price and they didn't like it, so he told me to go and f*ck myself, and he also told me that I wasted his time. I was polite all the time and I didn't respond back, obviously Rogers is hiring people from outside Canada without any education.