Rogers Communications
Reviews and Complaints

I live with my in-laws. They have had rogers for years as their internet/cable/home phone provider. The bill started at $135/mon, after a year, shot up to $270/month. Having to deal with the price gauge and service for internet that was constantly intermittent, so paying $270 a month to not receive the services being paid for. So, mother in law decided to cancel service with rogers july 17, 2023. The lady she spoke with, says ok, I will ensure the service stops. Now when you call, the message is all calls are recorded. Mother in law calls a 2nd time due to receiving a bill when service was to be stopped, she spoke with same lady. This lady says oh really sorry, I will correct this, only for another bill to be sent, now over $500! If calls are recorded, why the failure to cut services? Paying for services that weren't provided, then to be sent a bill after cancelling. Now rogers has the nerve to send a 75 yr old woman to collection agency, when there shouldn't even be a bill. Despicable company, taking money under false pretenses, this company is run by thieves and crooks. I would never recommend rogers to anyone.

I want to denounce a Spams in silent calls from Rogers area 905 prefix 401 Thorold, St. Catharines, On. Someone from the Rogers's office in Penn Centre is calling me every day, and stay in silence.

they uses different numbers from this area . [protected]; [protected]; [protected]; [protected]; [protected]...etc.

When I checked those numbers on YP.Ca, web page to receive call information. they report them from your company.

reported from previous Rogers customer

Wehave been with Rogers cable since 1992 I never been through hell as we have been the last two days. It was suppose to be a simple move from one apartment to another in the same building . And I never had encountered the very worse customer care . Not one person but several . We have been suspended our account , we have been told as well our account been cancelled , have been given Fido phone number supposedly (customer care ) phone number . Numerous phone calls later with no results . We have been getting the constant run around , been completely transferred to so many agents all for nothing and the on hold has been horrendous . Sometimes up to two hours!’ Only to never been answered our calls . I’m usually a patient person but this is incredibly horrible . This is all in 2 days . I never knew this can be so bad , I heard people telling me it is , I do believe them . I wouldn’t recommended this to anyone . The constant we are put on held transferred and even sometimes recording says we are currently having issue call back in 10 min and hangs up and you have to call all over again , it’s two days now trying to get my net back and this is at least 8 to 19 calls we have been making I. Two days for nothing ! . I wouldn’t recommend Rogers to anyone . I’m currently on the phone now 25 min and never even spoke to anyone yet . J gould

somebody from Rogers with an Indian accent called me offering a new service to my house, I tried to negotiate the price and they didn't like it, so he told me to go and f*ck myself, and he also told me that I wasted his time. I was polite all the time and I didn't respond back, obviously Rogers is hiring people from outside Canada without any education.

My previous promotion for my Ignite 150 internet access was coming to an end.

On October 20, 2023, through the Automated Assistant, I was offered, and accepted, Ignite 500 internet, price protected for two years, for $79.99 per month, taxes extra.

My son-in-law, also had the Ignite 15. Through the Automated Assistant, he was offered Ignite Gigabit 1.5 for $54.95 per month, price protected, for two years, taxes extra.

Why the inequity?

Please be advised I have not received a bill by email or by mail. Therefore my services were cancelled for only 200.00 . I have paid the amount in full and asked Rogers to restore my services its been 10 days and this hasn't been completed . I have in total spent over 7 hours on the phone over several attempts to fix the problem. Honestly WORST SERVICE EVER. At this point if I don't get the service or problem fixed tomorrow I am going to change providers as there are several alarm companys I can go with. I hope your company can do better as this is not rocket science i need my services restored but everyone just passes the buck.

My account is [protected].

Our internet has been terrible and off and on for a couple of months. This weekend we now have no internet. We waited 30 miniutes to talk to an agent who basically said to unplug it and plug it in again. Wow, thanks. She said someone couldn't come here to look at it for another week. My wife and I work from home and require internet to do our work. We are paying good money for this service (and need it to do our jobs) and 1 week is absolute [censored]. Why is your service so [censored]? Why should I have to pay for a week of no internet? "Sorry to hear about your problem' is not good enough. My wife and I are extremely pissed off.

I spent 4 hours over 2 days August 30 and August 31 and was hung up on 8 times, transferred I don't know how many times to get services changed. I finally got someone who I thought resolved all my issues; I even upgraded services.

Today I got my bill and they are charging me for equipment they say I didn't return. I have copies of the Canada Post tracking information - and confirmation the post office received it. If Rogers can't control equipment returns that is not a "me problem that is a you problem"

I tried calling but there is a 1 hour and 20 minute wait and the call service will end at 10pm - they tell you to use the website or the virtual assistant - neither resolves issues so it is useless - you always have to speak with someone.

I have been a customer for over 30 years and am absolutely fed up with the services Rogers provides. I want my account corrected or I will cancel everything and find another provider who understands the meaning of customer service.

Account:

[protected], My service was canceled with out any reason. when I applied for

mobile service rogers validation ask me to provide few documents I did. then I was approved for 3 lines with dawn payments for device I payed each device $600. few days ago I tried to reserve a iPhone 15 they told me I need to contact validation teem. He was asking me too many stuff. I told him I validate my self at store still he is not ok. then he put me on hold for 30 minutes came back ask me few question then again put me on hold I waited 40 minutes then I hang up . few minutes later my account was canceled. There is a over payment on my account $ -16281 .15 its been more then a month they are not tiring to refund my money. every time I called asking me to do a store validation . If I do store validation they cant restore my lines because he canceled it. And I don't want service like that also . I just want my over payments money to be retuned. I don't know what to do soon I will talk to a lawyer I guess if anything can be done .

Caoo on the 12th of october, dindt rwveive invoce, was told it was in th mail, erlyer follnwing week, still nohing, cal again staff not helful, still same story, was suppose to alk to manager, they hang up on me. Today call again, suppose to wait 10, to 16 minutes.5,10 pm, stlii waiting, been a custumer since early 1987, I am 84 years old, high blod pressure, diabetic, wih this agravation, both of then gone up>try to cancel service, but no go. Deseve 1 month free serice. If I am not satisfied definetly, with cancel service and go with bell. Your cutumor service staff are rude and ignorant. I will never deal with them again! Kept record on my last bill, days, time, waiing times and name of staff. Hopeto heard from someone. Thank you! Liliane shepperdson,#104 simpson av. Bowmanville ontario, account [protected].

I want to file a complaint to the Agent of Rogers who register's me without my consent. She uses fake ID. This happened last year, 2022. Rogers sent me letter last April 19, 2023 that I have a balance of $433.48. I didn't know that I have to return the modem if i won't use it. So they charge me that amount. But I already returned the modem, I also called the customer service, they said they'll 'gonna investigate but they already forwarded my balance to the credit & collection. I never use that modem because I'm using other provider. I just want to clear my name and that balance. Rogers company should not tolerate such kind of employee.

Hi

It is extremely frustrating and concerning when facing a shallow level of customer service from the technical team and technicians. I am without a home phone and internet since last two days and tomorrow will be 3rd day and continuously call for tech help to resolve this outage issue but every time tech team gives false and stupid reasons. In last two days only one technician showed up and in a short time left by saying that another team is working to resolve my outage issue. Later when I called many times another tech called my by using private number and after giving one bell disconnected the phone. Due to a private number I cannot call him back and he posted a note that no one was at home, wow.

This practice shows how sincere they are with their work. I am spending my money on mobile data during this outage for my office work and who is going to pay me back due to high level of negligence you people are showing. I feel that it is a time to switch from Rogers.

Shameless level of service.

sales rep for rogers (ashk.[protected]@rci.rogers.com - [protected]) came to my door to sell me fiber internet.

i took his word for description of product and services and signed up. I did not set up the system until after a month. product is not as described by rep (there is no fiber in my neighborhood!) and now i'm on the hook for the cancellation fee of $322.

i had to change to ignight tv, as my pvr was not working, remember i was told i had to as you were no longer seversing the pvr, and as i spoke the the tec i was told my channes i would not change, that was the first untruth, i must have asked him 6 time and every time he said my channels would not change. i now have a very few channels i watch a very few channels can watch. i have call a few time to add or delete a few channels to no avail. i know my bill has gone down and thats great, i would thather have my reg channels back. you have to remember you are dealing with senoirs and not just 20 year olds who stream, we re set in the stuff we watch as some of us dont get out a lot and the tv is all we have. when i say free to me im afraid to pick something as i will get charged for it. this is just some of the probs im having. this is a start. [protected]@rogers.com

I am not a rogers customer but I got internet for my 91 year old mom so that she could have a reminder set on google to reminder her to take her medication.

She passed away November 9th 2022. I cancelled her service.

I have always paid my bills on time, and you had my credit card on file to pay for this account.

When I cancelled my account I assumed you would take the last payment. You did not. Apparently you tried to email me - but that email was no longer valid. You did not attempt to call me, even after checking and seeing that I always pay my bills on time.

I recently got turned down for credit for my propane for my home because of something on my credit report. I was not even aware of an outstanding bill until I saw this on my credit report.

Now I went from a person with excellent credit to a person that can't even get my propane filled this winter because of my credit report.

I called and talked to people at your call centre and they said just pay the bill and it will be taken care of off my credit report. However, it has not been taken care of. I feel I was lied to by your people that if I pay the outstanding amount this will be taken care of. AS SOON AS I KNEW THERE WAS A BALANCE I PAID THE ENTIRE BILL IN FULL - but nothing has been done on your end to help rectify this problem.

This is my last reach out to you to get this resolved otherwise I will have not choice but to go public with this. I can also give you verified proof that my server for my email was hacked and that I did not receive those emails you said you sent. You had my credit card info, you had my phone number and yet in a few months for a measly amount of money you ruined my credit for the rest of my life.

I am 70 years old and this is the only black mark on my credit - I will be dead before it comes off my credit report. I cancelled the service in November and in less then a year you ruined my life, my business and my trust in rogers. I trusted you with my credit card on file and this is how you repay me

Please have someone call me that can help rectify this - otherwise I will go to every news outlet in Canada with my story and how you treated me after the death of my mom and the cancellation of that account.

Here is my number again

[protected]

Thank you

Bonnie Dyer

The Shaw Rogers merger has increased my billing with Rogers with their upselling and forcing me to take new cable boxes and modem that were working fine with Shaw and offering me way more speed on the internet than I needed but no other choice offered.

I had free cell phone service FOREVER as long as I kept Internet with Shaw. The merger has cancelled that after I bought 3 expensive phones. Now they will only do free for 5 years. We had no choice in the matter. If you did not do it yourself then it would be done anyway and you lose cell phone use until you put in a new SIM card. Then they inform you how you lose, after the fact.

Now they try to blame me for accepting the new Rogers 5 year max on free cellular service. I had no reasonable choice. They did a switch on everything during the merger. As expected, less competition, higher prices, less value and a take it or leave it attitude.

Great decision CRTC! Always on the side of the Monopolistic Giants who make it virtually impossible to try to dispute their contract changes that only suit them. You try to talk to an imbecilic chat bot or even a real person with no knowledge or power to do much of anything. Then enjoy the long phone waits only to be cut off when they realize they cannot help you.

Sincerely,

Me and a lot of others who want a class action against this rip off.

4 months ago I took iphone 14 pro 256 gb as upfront edge in uber offer

When I purchased its show 71.25$ with plan of 30gb + 5gb data bonus than 120bbill credit and 10$ off of wireless exclusive 24 months

Now the problem is last three months I got bill 92 $ so when I call to customer support the roger red wireless they ignore to solve the problem and they dont understand what we need

I need also cancel my services because I dont have that much money to pay.

On or about september 11, My communication with a representative of Rogers reiterated multiple incentives to sign up for a 2yr financing plan, specifically a monthly discount of around 10$ if I bundled my Rogers Phone account with my Shaw Ignite high speed Internet! (MY SHAW AND ROGERS ACCOUNTS WERE SET UP IN THE VERY SAME PHONE CALL... SHAW FIRST, THEN AN IMMEDIATE CALL TRANSFER TO ROGERS)

Upon completion of signing into a plan over the phone with Rogers, the Representative told me as soon as I received my phone (in mail) and activated it, I should immediately call back to Rogers and speak with accounts department and give my shaw account# to additionally activate an ongoing monthly discount of about $10, subtracted from my overall Shaw and Rogers Account ongoing monthly payments. Now I've phoned SHAW yesterday and they reverted me to Rogers for the bundled discount, and today I have spoken for the second time with Rogers and they reverted me to SHAW for the discount? I am so furious, (NOT OVER A FEW DOLLARS DISCOUNT) but because I was intentionally LIED to about an incentive in order to further my motivation to sign up with a multi-year financing contract! You both are suppose to be working hand in hand and yet you surface these games for what, "a REP BONUS for CUSTOMER SIGN UP"? VERY LOW AND VERY UNPROFESSIONAL!

1) I ordered internet for my mom who was in a retirement home so that her google would remind her to take her pills

2) I paid one year in advance as I knew she would not go over her monthly limit

3) She passed away on Nov 9, 2023 and I cancelled the service

4) You had my credit card on file

5) I never received a final bill nor a phone call saying that there was an outstand balance. However, about a week after that my email was hacked and that email was not used - but my cell phone has not changed in years - and still no one contacted me

6) I have good credit everywhere else and always have paid my bills

7) You placed a derogatory report on my credit report and now I cannot even get fuel for my home as I was turned down

8) I have called several times to speak with someone, who always put me on hold and spent a total of 2+ hrs. on hold and each time was disconnected until the last time, and this lady said no one else made any notes on my account.

9) I myself am a senior and I feel that someone was perhaps power happy to do this to me without even contacting me.

10) as soon as I found out there was a balance I of course paid it immediately

Please help, I need this removed from my credit report. I think perhaps we both share responsibility in this as when I closed the account I did not check that it was all done and taken care of. Rogers on the other hand were very quick to ruin my credit without even trying to contact me. You could see I never missed a payment, and you had my credit card, so it must have occurred to someone that there was a problem with communication.

Your help in getting this removed from my credit report would be greatly appreciated.

Good day

I am writing in with a serious concern.

A few weeks ago a man came to my home saying he was working for Rogers and was offering me a package deal cheaper than the one I had.

Upon this conversation, he then took a pic of my birth certificate and drivers license.

Scheduled an appointment for hook up, and never returned.

Then, I called into Rogers, and they informed me that it was fraud, and they did not send him here.

So, I did report this incident to police.

I also see 2 account numbers on my bill, and they will not explain this either.