Rogers Communications

When I was with Shaw, every bill was fine until Roger, take over and a big mess and overcharge so I have to keep my eye on my bill. Because Roger is a big rip-off company in Canada ever.Roger's the big company, but they hiring people that cannot speak english. Clear, and I have been called so many times and it's very, very difficult to understand.

.Don't call Roger anymore Call Big rip off ra company.

Date of experience

I reached out to advise Rogers last week to inform them of my upcoming move. Total hold tome was approximately 1 hour 15 minutes with 1 transfer to another department. The employee seemed new but I gave her the benefit of the doubt. Long story short my internet move date of March 27th became Feb 27th1am. My wife a counselor has been unable to work from our home, my 2 daughters have been unable to complete school work or pass time indoors. I called again and waited an hour to be told a tech will come to the house who attended to tell me my service was suspended. MIND BLOWING. The incompetence and disconnect of the initial person responsible for the move and the center that sent a technician to my house for no reason is unbelievable. What a waste of resources and most importantly my families time. Yesterday March 1st my mother in law passed away and with all the stresses of moving, this loss to cancer and my wife due with our 3rd daughter in 6 weeks I'm completely frustrated. I called again to escalate the problem and was on hold for another hour being told a case would be created with a 1 business day resolution. That hasn't happened as of 8am March 2nd.. Cutting operational staff is equaling lost hours for your clients. Labour reductions should only occur when you have the ability to do it successfully without the sacrifice of service. Poor leadership decisions. I asked for an escalation process and was told that there is no immediate resolution to reactivate my account. This is LUDICROUS and a broken system. Give your people the tools to resolve the issues or hire a team that can support them. I asked how they would make it right and I feel like I'm begging for some sort of compensation. LET ME MAKE IT CLEAR. I don't need compensation, but it should be offered and provided considering the impact to my family for a completely huge error for what seems to be a simple normal process for anyone planning to move. What's worse is the tech told me within seconds that he sees this all the time. They don't know what they are doing on the back end. CLOSING statement, I don't even want your service if Bell is offered at my new address. Compensate and I'll consider staying if you promptly resolve my concern. If not I will leave and go back to Bell. **note this is my 1st time returning to Rogers after over approximately 13 years. I'll never come back and will continue to discuss your substandard service and poor customer experience.

I was contacted by Rogers representative Marcus Joseph lower my costs upgrade my phone all too good to be true. 1 he sent new phone to old address made me call purolator to update address after an hour on hold learned only Rogers can update the address for security prurposes called Marcus Joseph received a rogers # to call sat on hold for 40 minutes then to get to resolution team another 25 minutes on hold received the phone called to activate as instructed and learned the phone was put phone# and have to send the phone back

I have been trying to get help with faulty equipment for 2 days now... First day I was on hold cue.. I have a land line and live in apartment building.. The downstairs buzzer to get in, is direct to my phone
I am a senior and have health care providers that come as well as deliveries so I cant be on hold for hours
I finally reached someone today.. Who had computer issue, s as well as didn't know how to help me
He said be, d call back but never did
Communications with rogers must improve
Frustrated customer

Solicited to sign a 2 year "Contract" with Rogers at $xxx per month for 24 months. 2 or 3 months in, and the billing magically starts increasing by $10/month. There has now been 3 increases of the same amount. What a bunch of SCAMMERS! And like the others say, given the runaround on the phone and waiting forever. C/Service #2 and #3 both told me sorry im in residential, i will pass you over to business...and i'm still waiting. This will be person #4 and yet to talk to someone that can help 40 minutes into the phone call. It seems they do this intentionally. obviously.

Rogers cancelled my order without any approval from me and trying to contact customer service by phone is impossible, the hold times are well over an hour. Even their chat option is pathetic, it frequently disconnects and when do you stay connect the queue is 100. Rogers customer service has become truly pathetic.

Cancellation details
Order number:
[protected]
Confirmation number:
[protected]

I was treated with rudeness and disrespect by a female agent this morning.
She was condescending telling me I should have already returned my phone in person as I had notice for 3 months to save and return my phone, even thought I was still within the 2 year period.
When I asked for help with doing it online, she berated me for not being paying attention to what she was saying because I wasn't finding the page she was. Then she proceeded to correct me when I said I didn't need insurance for my daughter's line, getting stuck on semantics because this is device protection. Rude, rude woman.
I have never had such rude service in my life and I'm 56 years old.

we are complaining about Rogers Telemarketing because it is a nusiance to keeep calling customers couple of time on their home phone as well as cell phone to sell subscription when we have strictly mention not interested. when registered for post plan for cell phone the customer service is not interested in solving customer concern but more interested in selling "Rogers Red Mastercard" and forget to apply code to
the account. So we have to call couple of times to fix this problem. Lastly calling and bothering customers have to stop. Thanks