Rogers Communications

Regarding telecom service-

I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switched off" for all 3 cell phones associated with my account.

Rogers customer service was extremely poor , made me hold for 50 mins and came up with "we cant do anything".

Regarding Home Internet - my monthly bill of 97 dollars has been increased to 117 dollars with no explanation given as to why the charges have been increased.

Extremely dissatisfied with this service. Will have to think of switching to another provider.

Freezing of ignite tv and internet Brampton Springdale

Contract expired in September 30 2023 and could not afford to keep the premium ignite as my monthly payments were going to go from 134.00 to 281.00

With no job I had to downgrade to flex 20

Omg since then I cannot watch tv as it constantly freezes and black screen and internet up and down. I call the help desk every day and get nothing but lies where one agent says they see there is congestion and another agent says we see no issues. We have had techs come to our home every week with no resolution

This is disgusting and Roger’s is refusing to give me credit for the theee months and aldd as I to cancel the contact they want to charge me 2 years fees

This most recent billing is made for two new phones that were solicited in October 2023. Only one of the phones has been sent, and has not been activated. We have continued to use the old phones we were previously provided. Why are we being billed for two phones (of which we have received only one and has not been activated), and not the ones we are actually using.?We would prefer to continue using the old phones, and will return the only one sent to us. Please advise.

Hello

I am an international student in Canada and got their services last year in September I asked for their wifi services and they did not tell me about the contract and I have to continue till the term ends. Now I have to pay dues and they are asking for those charges which I was never told about that I have ended the contract with them even before the term ends.

Also their associate never told me about such contract. I have no such email no paperwork. Please help

I want to denounce a Spams in silent calls from Rogers area 905 prefix 401 Thorold, St. Catharines, On. Someone from the Rogers's office in Penn Centre is calling me every day, and stay in silence.

they uses different numbers from this area . [protected]; [protected]; [protected]; [protected]; [protected]...etc.

When I checked those numbers on YP.Ca, web page to receive call information. they report them from your company.

reported from previous Rogers customer

somebody from Rogers with an Indian accent called me offering a new service to my house, I tried to negotiate the price and they didn't like it, so he told me to go and f*ck myself, and he also told me that I wasted his time. I was polite all the time and I didn't respond back, obviously Rogers is hiring people from outside Canada without any education.

My previous promotion for my Ignite 150 internet access was coming to an end.

On October 20, 2023, through the Automated Assistant, I was offered, and accepted, Ignite 500 internet, price protected for two years, for $79.99 per month, taxes extra.

My son-in-law, also had the Ignite 15. Through the Automated Assistant, he was offered Ignite Gigabit 1.5 for $54.95 per month, price protected, for two years, taxes extra.

Why the inequity?

Please be advised I have not received a bill by email or by mail. Therefore my services were cancelled for only 200.00 . I have paid the amount in full and asked Rogers to restore my services its been 10 days and this hasn't been completed . I have in total spent over 7 hours on the phone over several attempts to fix the problem. Honestly WORST SERVICE EVER. At this point if I don't get the service or problem fixed tomorrow I am going to change providers as there are several alarm companys I can go with. I hope your company can do better as this is not rocket science i need my services restored but everyone just passes the buck.

My account is [protected].

Our internet has been terrible and off and on for a couple of months. This weekend we now have no internet. We waited 30 miniutes to talk to an agent who basically said to unplug it and plug it in again. Wow, thanks. She said someone couldn't come here to look at it for another week. My wife and I work from home and require internet to do our work. We are paying good money for this service (and need it to do our jobs) and 1 week is absolute [censored]. Why is your service so [censored]? Why should I have to pay for a week of no internet? "Sorry to hear about your problem' is not good enough. My wife and I are extremely pissed off.

I spent 4 hours over 2 days August 30 and August 31 and was hung up on 8 times, transferred I don't know how many times to get services changed. I finally got someone who I thought resolved all my issues; I even upgraded services.

Today I got my bill and they are charging me for equipment they say I didn't return. I have copies of the Canada Post tracking information - and confirmation the post office received it. If Rogers can't control equipment returns that is not a "me problem that is a you problem"

I tried calling but there is a 1 hour and 20 minute wait and the call service will end at 10pm - they tell you to use the website or the virtual assistant - neither resolves issues so it is useless - you always have to speak with someone.

I have been a customer for over 30 years and am absolutely fed up with the services Rogers provides. I want my account corrected or I will cancel everything and find another provider who understands the meaning of customer service.

Caoo on the 12th of october, dindt rwveive invoce, was told it was in th mail, erlyer follnwing week, still nohing, cal again staff not helful, still same story, was suppose to alk to manager, they hang up on me. Today call again, suppose to wait 10, to 16 minutes.5,10 pm, stlii waiting, been a custumer since early 1987, I am 84 years old, high blod pressure, diabetic, wih this agravation, both of then gone up>try to cancel service, but no go. Deseve 1 month free serice. If I am not satisfied definetly, with cancel service and go with bell. Your cutumor service staff are rude and ignorant. I will never deal with them again! Kept record on my last bill, days, time, waiing times and name of staff. Hopeto heard from someone. Thank you! Liliane shepperdson,#104 simpson av. Bowmanville ontario, account [protected].

I want to file a complaint to the Agent of Rogers who register's me without my consent. She uses fake ID. This happened last year, 2022. Rogers sent me letter last April 19, 2023 that I have a balance of $433.48. I didn't know that I have to return the modem if i won't use it. So they charge me that amount. But I already returned the modem, I also called the customer service, they said they'll 'gonna investigate but they already forwarded my balance to the credit & collection. I never use that modem because I'm using other provider. I just want to clear my name and that balance. Rogers company should not tolerate such kind of employee.

sales rep for rogers (ashk.[protected]@rci.rogers.com - [protected]) came to my door to sell me fiber internet.

i took his word for description of product and services and signed up. I did not set up the system until after a month. product is not as described by rep (there is no fiber in my neighborhood!) and now i'm on the hook for the cancellation fee of $322.