Rogers Communications review: Overcharged on bills – ongoing issue with no resolution

I'm writing this out of frustration after noticing I’ve been overcharged on both my current and previous billing cycles. I’ve made multiple attempts to contact customer service to resolve the issue, but each time I’m kept on hold for an unreasonable amount of time with no meaningful assistance provided.

As a paying customer, I don’t think it’s fair that I have to sacrifice hours of my time just to fight for what’s rightfully mine. My time is valuable, and I simply cannot afford to keep going in circles without a resolution.

What’s more frustrating is that I live near the U.S. border, and I suspect that this may be contributing to the inaccurate charges, though I can't confirm that due to the lack of clarity and support from the service provider.

At this point, I’m extremely disappointed and would like to know if others have faced similar issues—especially those who live near border areas. This feels like a systemic problem that needs to be addressed. I’m not just going to let this go; I deserve accurate billing and responsive support.

Any advice or shared experiences would be greatly appreciated.