Rogers Communications review: Excess charges

Hello,

My name is Sonia D'souza

[protected]@gmail.com

I'd like to report a complaint about an issue that has been unresolved for 3 months.

In Dec I had reported charges on my phone that I was unfamiliar with, these were for Pic/Messages sent and received from my phone. I reported this as soon as I received my bill. However I did this after paying the bill, but was told this would be investigated and resolved. I reported this as a fraud but was told that is wasn't fraud but possibly a technical or setting issue. I had even told them to cancel my messaging service to prevent this issue from happening.

Then In Jan I received by bill again with increased charges for the same Pict msgs that I kept telling the Customer Service that werent being send or received by me. This time I was told not to pay the bill, till the issue was resolved. So I didnt. I received 2 calls from different Rogers Reps asking for some details which I provided and was told to wait to hear back.

I have just my next bill with the same increased charges and am on hold with Rogers for 45 mins, then was tld by CS that the issue has been resolved!

And now I'm hold hold again waiting to speak with wherever they are going to transfer me.