Rogers Communications review: Internet, TV and home phone

I spoke with Mr. Yugal on Feb 02, 2024 at about 6 pm regarding my new plan as my old plan was coming to an end on Feb 16, 2024. The confirmation number given by him was I2171756191. I requested him to record the conversation saying the whole plan from beginning to end and I have also repeated the plan clearly. If required, I would request you to check the recording. I was given the plan as follows:

Plan starts on Feb 17, 2024 as there is no confusion in billing if started earlier. Regular billing cycle and no change. Two year contract ends on Feb 16, 2026

Plan includes the following:

Internet - 1.5 Gig - unlimited

TV: Ignite Starter - 36 Channels

Home Phone with the following:

International call - 960 minutes

Unlimited North America wide calling (USA & Canada)

+Call Transfer

+ Call return

+Voice Mail

+Call Display

+3 way Calling

+Call Waiting

+Online management

all in total $119.99 + Tax = $134.47 per month.

To my surprise when I see the invoice North America wide unlimited calling was not there and $10.00 charged for International calling of 960 minutes. The invoice is for $129.99 + Tax = $146.67.

I would request you to check our conversation, include the missing Unlimited North America wide calling, credit $10 towards International call of 960 minutes and make the invoice for $119.99 + Tax = $134.47 per month for the two year period till Feb 16, 2026.

I did call the billing today evening (Feb 28, 2024), spoke with Audrey who could not resolve the issue and said that he will put me on to his superior and dropped the call. To start with I did tell him that if the call drops, please call back.

Today I will pay the invoice in full and would want to see the credit of $10.00 + Tax in my next invoice.

Awaiting to hear from you resolving this issue at your earliest.