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Rogers Communications review: Useless remote control device

Lorne Hicks of US

Jul 10, 2024 5:31 pm EDT

Verified customer

Resolved

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Several months ago, along with our new Rogers WiFi, we received a remote control device (photo below), with the marking inside, XR15v2.

I am writing to tell you that this device is among the most difficult to navigate, generally useless pieces of technology imaginable.

Without referring to specific problematic aspects, allow me to say that anyone who has attempted to use this device will undoubtedly agree with this assessment. The product is rubbish.

Desired outcome: Another, easy to use remote control device.

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Rogers Communications - Useless remote control device - Photo 1

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Rogers Communications response

Jul 18, 2024 7:49 pm EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello Lorne,

We're really disappointed to hear that you are finding our Ignite Voice Remote difficult to use. We certainly strive to provide quality products and services that are easy to use. We certainly appreciate your honest feedback and will be happy to forward it to the appropriate team for review. Feel free to visit us on our Rogers Community Forums to provide specific details about what aspects of the remote you find most challenging.

Kind regards,

The Rogers Helps team ^yc

Resolved

This complaint has been resolved automatically due to user's inactivity.