Rogers Communications

i had to change to ignight tv, as my pvr was not working, remember i was told i had to as you were no longer seversing the pvr, and as i spoke the the tec i was told my channes i would not change, that was the first untruth, i must have asked him 6 time and every time he said my channels would not change. i now have a very few channels i watch a very few channels can watch. i have call a few time to add or delete a few channels to no avail. i know my bill has gone down and thats great, i would thather have my reg channels back. you have to remember you are dealing with senoirs and not just 20 year olds who stream, we re set in the stuff we watch as some of us dont get out a lot and the tv is all we have. when i say free to me im afraid to pick something as i will get charged for it. this is just some of the probs im having. this is a start. [protected]@rogers.com

4 months ago I took iphone 14 pro 256 gb as upfront edge in uber offer

When I purchased its show 71.25$ with plan of 30gb + 5gb data bonus than 120bbill credit and 10$ off of wireless exclusive 24 months

Now the problem is last three months I got bill 92 $ so when I call to customer support the roger red wireless they ignore to solve the problem and they dont understand what we need

I need also cancel my services because I dont have that much money to pay.

Good day

I am writing in with a serious concern.

A few weeks ago a man came to my home saying he was working for Rogers and was offering me a package deal cheaper than the one I had.

Upon this conversation, he then took a pic of my birth certificate and drivers license.

Scheduled an appointment for hook up, and never returned.

Then, I called into Rogers, and they informed me that it was fraud, and they did not send him here.

So, I did report this incident to police.

I also see 2 account numbers on my bill, and they will not explain this either.

In August 2022, one of my cellular accounts was billed $500 for data overages and another was charged $140. I subscribe to Rogers Internet and wifi as well and both my daughter and wife both use this when home (My wife works from home so only goes out for groceries, etc. and my 12 year old daughter was home all of July/August and is "autoconnected" to our home wifi) to avoid these types of charges. Neither was provided a notification of their overages nor did they approve the continuation of charges via the text from rogers on each of their phones (which I thought was to help mitigate these situations in the first place!). I called into customer service and got no help and elevated it to a manager who said "that their algorithm could not be wrong and I am responsible for the charges." I recorded this conversation for reference after he provided this response.

I have contract with Rogers for 3 years for my internet, Suddenly this Wednesday, I got a message that my account has been cancelled and this is final bill and you have to $406 as early disconnection fee. Rogers already deducted the same amount from my card.

I was surprised since we never cancelled our internet, After talking with multiple Rogers agents, I tracked the down the issue that some random guy by mistake gave my address for moving in and Rogers thought that I am moving out and cancelled my account automatically without my consent. They should at least ask once if you are moving out or not.

After chasing Rogers for 3 days, multiple tickets being raised to reactivate the internet but they were closed for no reason without reactivating internet. Our home is dependent on WIFI and me and my wife both WFH.

I am feeling helpless after chasing Rogers from past 3 days, my money got deducted from my bank account and my internet services are not revived.

two days ago a sale rep knocked at my door convincing me to cancel my internet with Bell and switch over to Rogers. she had said that Rogers was offering Ignite Internet with cable for around $80 a month with no locked in contact. I was interested and signed up. after two days i later found out that she had lied. .now i'm trying to cancel my service and getting the run a round.. i need help to cancel my service.

Hi,

I am Ashna Wilson, would like to make a complaint about the connection that I made on May 14th 2023, when I bought a new phone from Best Buy , Kitchener. I ported my fido sim to Rogers during that time expecting a student plan from Rogers. But I was completely dissatisfied with the Roger's service as I got enormous bills for last 3 months. When I contacted best buy last day, they revealed that it was a mistake from Rogers end that they did not provide me a student plan eventhough, best buy requested to do so.

Being a student, this bills created a great financial burden for me.

Hope you will do the needful

Thankyou

I have been a Rogers Customer over 15 y and witnessed the rotting away of their customer service. I have never been treated so badly by a service provider I’m in tears right now. 2 weeks I’m on the phone with them. Different agents, several managers. Hours on hold. I have been paying for premium device protection on my phone. I go to fix my slightly cracked screen so I can return my device to Rogers and upgrade. I’m told my phone is not covered. I spent hours talking to Apple care to agents. It was evident the problem was on their end. I would call back just to be passed on to someone else. I was just told that it’s supposedly fixed. Before I got transferred again, I brought up my second issue and I asked them to waive my activation fee as I was promised my the agent. The manager started to argue and gaslight me. It’s not my fault the agent didn’t do it it’s not my fault there was no note of it. That’s why calls are recorded! I politely said ok no problem pull the call I just want what was promised to me. Keep in mind at this point over 2 weeks I’m passed around regarding my main issue. 2 weeks they play the blame game. 2 weeks on hold and at the Apple stores.

A good manager would have offered to waive half my bill just for the huge pain and inconvenience it’s been! a good manager would try to treat their loyal customer with care! I didn’t swear or call him a bad name

I got emotional and frustrated and he hung up on me when I was just about to be transferred to the Rogers Insurance people So they could confirm my issue was fixed.

He did this over 60$! A 30 billion dollar corporation. I’m in tears. I keep opening lines with Rogers and they keep treating me worse and worse! I was so patient

No matter how much they failed me I still called back patient.

Now I’m taking this all the way. I will go to news outlets if I have to be heard because it’s a sin to bully people like this.

I’m so upset. They don’t care if you cancel. Which I’ll have to do I’m sure.

I was forced to migrate to Rogers from Shaw.

At Shaw I had 5 lines. 'Rogers sent me one that is called a multi SIM. I called Rogers to get the 4 SIM Cards for the other 4 lines.

I talked to 13 people, send to Technical Services Rogers and Technical Services Shaw, hung up 2 times, promised 4 times. Waited 3 weeks for the SIMs, told 5 times it was being sent. Spent over 15 hours with people with such strong accents, and was abused because I could not understand them.

People I talked to: Alisha, Swati, Kaiam, Ollivia, Kolsuma, Ramaneer, Alena, Navlod, Tanveer, Joy, Rogers technical Rogers and Shaw technical Support, and a Shaw technical Support that introduced themselves as Rogers, and when I told her she said she was Shaw, she appologized and said she was really Rogers.

After all that I am still waiting for Rogers to honor my Shaw conditions,''

And I did not ask to be migrated to Rogers, they did it without my permission.

The problem start on Wednesday night July 26

At around 5 pm in the SIMCOE DISTRICT ONTARIO and the outage was till Friday July 28 2023 till noon 🕛 time

In the meantime I called 3 x rogers for verification of the problem and with out internet we can’t do anything in this world 🌎 now

I lost time at the music class and zoom meeting with immigration Canada it’s was the most important call for family

NO INTERNET WAS ON THOSE DAYS

I DO HAVE PROVE THAT I CALL ROGERS

BUT THE MANGER ( MICHEAL) DIEND

THE CALL

It’s very important for rogers to follow guidelines and rules with consumers

Here’s is the interaction number

I [protected].

If the rogers customer relation has issues with me than contact me as soon as possible

PLEASE TEACH YOU STAFF AT ROGERS

WHATS IS THE DIFFERENT BETWEEN A

CUSTOMER SERVICE & CUSTOMER RELATIONS

JUST DONT HIRE PEOPLE with not giving them properly training

Call me anytime if you have any questions

Rd

For well over 17 monghs, I have experienced slow internet, .07mbps, dropped calls and delayed texts. Rogers said it was due to the storm during the 24th of May weekend 2023. It existed, at least, 4 months prior to that. I reported it during that time.

Serveral people in this area are having the same issue. I have an open ticket on this and the problem extisted a long time prior to this. Rogers acknowledges nothing in the phone calls until I tell yhem that I know there is a new tower being built but not completed since a year ago August. They deployed a portable tower which increased my reception to 1.1mbps. I called repeatedly and they supposedly redirected that tower and the signal got worse, back to .08mbps. I calledxagain this week and the portable apparently was damaged in another storm.

I called initially weekly and now, monthly. No changes, just lies, that they tell me everything is working.

No time frame for repair. I still get a full bill monthly, for services that they are not providing. Only once there is a full resolve to the problem, do they acknowledge that I have been overcharged.

Stuck in a dead in loop.