Rogers Communications
reviews and complaints

Hi,

I am Ashna Wilson, would like to make a complaint about the connection that I made on May 14th 2023, when I bought a new phone from Best Buy , Kitchener. I ported my fido sim to Rogers during that time expecting a student plan from Rogers. But I was completely dissatisfied with the Roger's service as I got enormous bills for last 3 months. When I contacted best buy last day, they revealed that it was a mistake from Rogers end that they did not provide me a student plan eventhough, best buy requested to do so.

Being a student, this bills created a great financial burden for me.

Hope you will do the needful

Thankyou

I have been a Rogers Customer over 15 y and witnessed the rotting away of their customer service. I have never been treated so badly by a service provider I’m in tears right now. 2 weeks I’m on the phone with them. Different agents, several managers. Hours on hold. I have been paying for premium device protection on my phone. I go to fix my slightly cracked screen so I can return my device to Rogers and upgrade. I’m told my phone is not covered. I spent hours talking to Apple care to agents. It was evident the problem was on their end. I would call back just to be passed on to someone else. I was just told that it’s supposedly fixed. Before I got transferred again, I brought up my second issue and I asked them to waive my activation fee as I was promised my the agent. The manager started to argue and gaslight me. It’s not my fault the agent didn’t do it it’s not my fault there was no note of it. That’s why calls are recorded! I politely said ok no problem pull the call I just want what was promised to me. Keep in mind at this point over 2 weeks I’m passed around regarding my main issue. 2 weeks they play the blame game. 2 weeks on hold and at the Apple stores.

A good manager would have offered to waive half my bill just for the huge pain and inconvenience it’s been! a good manager would try to treat their loyal customer with care! I didn’t swear or call him a bad name

I got emotional and frustrated and he hung up on me when I was just about to be transferred to the Rogers Insurance people So they could confirm my issue was fixed.

He did this over 60$! A 30 billion dollar corporation. I’m in tears. I keep opening lines with Rogers and they keep treating me worse and worse! I was so patient

No matter how much they failed me I still called back patient.

Now I’m taking this all the way. I will go to news outlets if I have to be heard because it’s a sin to bully people like this.

I’m so upset. They don’t care if you cancel. Which I’ll have to do I’m sure.

I was forced to migrate to Rogers from Shaw.

At Shaw I had 5 lines. 'Rogers sent me one that is called a multi SIM. I called Rogers to get the 4 SIM Cards for the other 4 lines.

I talked to 13 people, send to Technical Services Rogers and Technical Services Shaw, hung up 2 times, promised 4 times. Waited 3 weeks for the SIMs, told 5 times it was being sent. Spent over 15 hours with people with such strong accents, and was abused because I could not understand them.

People I talked to: Alisha, Swati, Kaiam, Ollivia, Kolsuma, Ramaneer, Alena, Navlod, Tanveer, Joy, Rogers technical Rogers and Shaw technical Support, and a Shaw technical Support that introduced themselves as Rogers, and when I told her she said she was Shaw, she appologized and said she was really Rogers.

After all that I am still waiting for Rogers to honor my Shaw conditions,''

And I did not ask to be migrated to Rogers, they did it without my permission.

The problem start on Wednesday night July 26

At around 5 pm in the SIMCOE DISTRICT ONTARIO and the outage was till Friday July 28 2023 till noon 🕛 time

In the meantime I called 3 x rogers for verification of the problem and with out internet we can’t do anything in this world 🌎 now

I lost time at the music class and zoom meeting with immigration Canada it’s was the most important call for family

NO INTERNET WAS ON THOSE DAYS

I DO HAVE PROVE THAT I CALL ROGERS

BUT THE MANGER ( MICHEAL) DIEND

THE CALL

It’s very important for rogers to follow guidelines and rules with consumers

Here’s is the interaction number

I [protected].

If the rogers customer relation has issues with me than contact me as soon as possible

PLEASE TEACH YOU STAFF AT ROGERS

WHATS IS THE DIFFERENT BETWEEN A

CUSTOMER SERVICE & CUSTOMER RELATIONS

JUST DONT HIRE PEOPLE with not giving them properly training

Call me anytime if you have any questions

Rd

For well over 17 monghs, I have experienced slow internet, .07mbps, dropped calls and delayed texts. Rogers said it was due to the storm during the 24th of May weekend 2023. It existed, at least, 4 months prior to that. I reported it during that time.

Serveral people in this area are having the same issue. I have an open ticket on this and the problem extisted a long time prior to this. Rogers acknowledges nothing in the phone calls until I tell yhem that I know there is a new tower being built but not completed since a year ago August. They deployed a portable tower which increased my reception to 1.1mbps. I called repeatedly and they supposedly redirected that tower and the signal got worse, back to .08mbps. I calledxagain this week and the portable apparently was damaged in another storm.

I called initially weekly and now, monthly. No changes, just lies, that they tell me everything is working.

No time frame for repair. I still get a full bill monthly, for services that they are not providing. Only once there is a full resolve to the problem, do they acknowledge that I have been overcharged.

Stuck in a dead in loop.

For over a year I have spent countless hours on the phone to get my refund owing. Instead I am being charged an amount owing and a collections agency is contacting me. Every single rogers employee I call agrees with me and says they will fix the issue, but it never happens.

I cancelled my rogers account for April 4th 2022 and it was confirmed all was good, it would be cancelled through the back end and I would get a refund for advance payment in about 60 days - ref [protected]

* Called back a few times and was told to wait the refund will go through

* Oct 3rd 2022 no refund and I was getting a bill for an extended timeframe past April 4th. I was told it was being processed and they are fixing it and will mail a refund ref I1898258702

* Nov 24th 2022 no refund and was still getting a rogers bill for an amount owing. Called and was told they are fixing it just give it time to go through I1925963057

* Feb 13th 2023 Again was told they will zero bill and put an investigation into a refund case# C184927905 ref# I1969225183

* Mar 30th no refund and getting notices from credit agency of an amount owing. Called rogers and they said they would issue $134.07 credit and cancel any amount owing ref I1992848819

* May 9th still getting credit agency notices was told they would fix ref I201465428

* June 7th was told they would call collection agency and stop harrasment and that the case was approved on may 10th case # C187571911 ref I2030800931

* July 26th still getting collection agency emails of an amount owing and no refund

The ineptitude and lack of response is staggering.

I have a 4 month long battle with Roger's. Just simply asking for documentation to verify details was a no go. After countless attempts to contact them they refused me managers and supervisor and will Leven disconected the call on me. Even putting in a form to shedule a meeting with a supervisor i would never be contscted.I would be forced to change the subject because they would side track what I was originally calling for. This has gotten to far as they have now enabled harrasment, and will be reported to the bbb, crtc and the consumer affairs office.

There are two Rogers Communications green terminal boxes located in front of my house, one on each side of Lehar Crescent (North York, Ontario M2H 1J4). In May/June 2022, Rogers technical staff ran a thick cable on a temporary basis from on side of the road, though the trees, to the Rogers box across the road. The way the two Rogers boxes were connected looks very unprofessional and contrary to the City of Toronto standards. Whenever there is a storm, tree branches may break, and there is a strong chance that the Rogers cable will hang/fall down, becoming a serious traffic hazard. This unprofessionally run cable also looks very ugly, impacting the areas aesthetics. I request Rogers to kindly fix this problem on a priority basis. If they need to connect the two Rogers boxes across the road, it should be professionally done (running the cable underground, as Rogers, Bell, and other communication companies normally do). I hope, like a responsible communication company, Rogers will address this issue on a priority basis. If this does not happen, I'll have to bring this to the attention of the Rogers President's Office, City of Toronto, and the Area Councillor. Thanks.

SHARON D. JANZEN

255 Queen Tamara Way SE

Calgary, AB

T2J 4E6

July 3, 2023

Rogers Communications

333 Bloor Street East

Toronto, ON

M4W 1G9

ATTENTION: CUSTOMER SERVICE

RE: BAD FALL IN ROGERS STORE SOUTH CENTRE MALL

NO ASSISTANCE FROM STAFF

This letter is regarding nasty fall at your Rogers Store in South Centre Mall at Calgary, AB. I needed a SIM Card put in my Samsung Cell phone. Once the SIM Card was replaced, I was leaving the store.

Upon leaving the store, I suddenly fell flat on my face banging the right side of my face on the tiled floor and door casing. I was hurt and bleeding. A Rogers Customer came to my aid and asked me if I was all right. I was in a state of shock and asked if the customer if there was blood on my face. The customer confirmed there was no blood on my face.

When walking down the mall, my elbow was hurting badly in addition to my right eye and cheek bone, resulting in a Dollarama purchase of bandages.

MY CONCERNS

Two of your staff members DID NOT COME TO MY AID. Not one of your staff members asked if I was all right. I am certain this is your ROGERS POLICY, but it is not a very honorable way to run your business. I am uncertain how this action enhances your organization. I was hurt.

You are probably asking the following questions:

What kind of shoes was she wearing? My shoes have rubber soles.

Were you not watching where you going? Yes, I was.

Page two cont’d

Rogers Communications

333 Bloor Street East

Toronto, ON

M4W 1G

Page two cont’d

July 3, 2023

I did not ask to fall in your store. The floor tile is the same as in my kitchen and has not caused me to fall at home. However, whatever is used to make your tiles shiny is also making it slippery in my opinion. You need to check your video that day as it shows what happened during my fall.

I find it extremely troubling your staff did not appear concerned regarding my well-being. How can you help? Your response to this matter is most appreciated. I can be reached at [protected]. I would appreciate a response to this letter. It would be a shame not receiving a response from you as actions or lack thereof, are indicative of character.

Yours truly,

SHARON D. JANZEN

/sdj

Attachments

I ordered the Ignite package back in February and I called the next day I cancelled it as I had lost my job. The equipment that was sent to me was never removed from the box and was sent back to them as soon as I got it. In June I start to get emails about past due payment on the account I closed back in February so I called them and it turned out that they did receive the equipment but they didn't enter it back into their system and tried to charge me for the equipment. So the charges were dropped. I still continued to get emails, texts, phone calls, etc. about the charges so I called back and it turned out they still didn't close the account so the account was closed and it was verified that the previous charges were dropped already. Today a day before July 1st I get an email and two calls saying that they cancelled the account and the next steps is a collection agency. No one deserves to be treated with harassment for something that doesn't exists! Roger's please stop harassing me for no reason!

The rogers customer service specialist booked an appointment for installation of

Rogers ignite internet service for my home on june 28-2023 at 4 pm. I have received too many same email confirmation for my appointment. However no one came to my house or called me if this appointment was cancelled or not.

I have called them back too many time but rogers customer service staff are not tried to find the problem or resolve the problem. I have waste my time more than 1 hours to communicate with them but not success.

My service was suspended due to non payment, I did not receive any notice or any bills. However, my wife and my daughter seems to receive emails regarding my bills. I find that strange. So I decided to try to contact your office, but your staff is unprofessional and qualified under trained and did I mention unprofessional. They think they can handle all calls, but they cannot. They continue to repeat the same questions looking for a different answer. When you request to speak to a manager they put you on hold and come back and ask you the same questions again. Then they transfer you to customer care who repeats the same questions over again, and refuses to transfer you to a manager. Now they realize that you were upset and they wasted your time they want to transfer you to cancellation department instead of a manager because they have no manager on stuff so they say. For a multi billion dollar corporation you don’t have one manager to speak to a customer I find that very strange and again unprofessional. However, I don’t manage of multi billion dollar corporation nor do I have any interest in it because obviously this seems to be quite difficult. Anyways, the quality of service that I receive, and other clients of yours receive is atrocious. You are only professional training and perhaps take some lessons from Bell Canada. Which, by the way, is who is replacing you for my Internet services.

Nana, Nana Nana Nana hey hey goodbye.

June 23/23 Call made to tech service for my TV late this afternoon. Agent on phone was Verona.

I called to speak with a supervisor. However, Verona appeared adamant in finding out what was the problem and never did put me in touch with a supervisor.

I related my problems which have been on going for months. Right now my TV is not giving me programs that I would like to see. Either there is a note to say that there is no service right now and to try again later. Or I can change the channel and see what is on but no sound and no picture.

Verona said that she was going to boot the cable box and call me back. Well it is 11:38PM and Verona has not as yet called to find out if my TV is working.

This does not bode well for her nor Rogers.

My TV problems have been extremely frustrating. I live in a condo and the condo is under a bulk contract with Rogers. To have to call and call and call (check my file) is taxing. My husband is a Parkinson’s person and the bedroom TV is important to him.

I would like someone to get in touch with me a.s. a. p and resolve this problem. So far not one of your staff has done the job.

Irene Freedman

I used to be the fido customer without any contract. In November 2022 I canceled all the services with them. After some time i got a call from rogers winback team and the agent gave me an offer. He activated me a sin card and said I don’t have to pay anything for this until i use it. He said i can keep the sim until my contract ends that i am currently having and i will not be charged anything . As per the conversation i agreed and got the sim by mail and didn’t use it. After a month i started getting bill from rogers even though i didn’t use that sim. I talked to the customer care representative to Cancel all those bill as i was unaware and the person from winback team did a scam or mislead me. Everytime I talked to the agent they said they look into the matter but they haven’t done anything. After so many calls they finally canceled my sim but I’m still getting the pending invoice to pay. I am very disappointed with rogers as they do this type of scam to gain customers. Now i started getting mails from credit department to pay the amount. Please solve my issue asap. I am so frustrated now. Why would i pay for the service that I never used and the person on call did a scam to me.

I bought a new phone from Roger agent. I was traveling to Africa the next day. The agent gave me the phone and told me that i would receive a code in a few minutes. I left the shop and went home. I wanted for the code, and i never received it. My flight was 6 am the following day. I left for Africa. I did not use the phone because i needed the code. I came back from Africa and went to Roger office to activate the phone. I was informed that the phone was blocked or missing. I received a call from credit collectors that i own 1600 dollars. I went to Roger and explained to them. I was told to pay the bill. I paid 1600 fully for the phone. I want the phone to be unlocked. Roger refuses to unlock the phone. I have been on the phone for more than 5 hours a day and try to talk with Rogers. Please, i need help or phone number of the right people to call and talk with.

Aisha luutu

[protected]@gmail.com

[protected]

ACCOUNT [protected]

I cancelled my home internet and cell phone cervices with Rogers more than 6 months ago and returned the modem to them around February. I spoke with CSR for 5 times online and over the phone and every time they promised that the check would be sent out within 2 weeks. Until todey i have not received my check for almost $300. Please solve this issue as I am getting frustrated with all the time i spend on the phone to speak with someone without any result.

Thanks in advance

I talked to an agent of Rogers Communications and set up a roam-like home service. The agent didn't send an email about the service change. I went out of the country. When I came back, I found a big mess of 350.00 even though I used the service for only 2/3 days.

Don't use Rogers Roam like Home service. Rogers is a thief and a shame for this human race.

Hi there!

As a roger customer I got a chance to switch my device with new Samsung zfold 4 and I successfully placed my new phone order online by talking to customer care executive who told me that I would have to pay 43$ for device and 65$ for rogers infinite essential plan total 104$+ taxes. But from the very first time I have issues in my billing, every time when I talk to customer care, they promise to resolve and assure that my bill will be as per told by cc however there is still same billing issues even though I was told to exempt 50$ service fee but that is also not done yet, today when I again called cc number, first executive was on hold and after 10 minutes of looking into matter, he disconnected call than I called again and a female executive picked and she too did the same, I am totally embarrassed with Roger's cc team as I feel like they don't value their customers, if my issue is mot resolved soon, I am gonna return device and switch from Roger's as well. Please look into this and show me a solution as I am existing customer of Roger's, hope to hear back soon.

A technician came to my rental property in Oshawa on April 25, 2023 to install Ignite Internet in the lower unit, the basement. My tenant indicated the Rogers technician had to access the furnace room, which was locked and I, the landlord, is the only one with the key to access to the furnace room. When I went yesterday to the unit to do a furnace maintenance, I found cables from Rogers hanging unsafely all over the place in the furnace room. when I asked my tenant who opened the door that was locked with a key, he said the Rogers technician unlocked it and accessed to the room. I wondered how he did open the lock without having a key, and access without consent, and then left a huge mess and unsafe cables hanging over. The worst part? Calling Rogers Customer service today 4 times, for a total of 3 hours from 4:30pm to 7:30, being on hold for 2 hours, getting disconnected 3 times, speaking to 12 customer reps (Joe, Joel, Meenakshi, Raman, Syed, Funcot, Joel, Hemal, Ranbir, Kenika, Jay), to whom some were extremely disrespectful and rude (e.g. Ranbir, Jay) and not getting any solution but getting the caller, me, even more frustrated. Ranbir was extremely disrespectful and did not want to transfer my call to a supervisor, but he was right when he mentioned I was wasting my time and he did not want to help me and supervisors would not find a solution for me. Calling Rogers was the worst customer service experience in my entire life.