Rogers Communications

My previous promotion for my Ignite 150 internet access was coming to an end.

On October 20, 2023, through the Automated Assistant, I was offered, and accepted, Ignite 500 internet, price protected for two years, for $79.99 per month, taxes extra.

My son-in-law, also had the Ignite 15. Through the Automated Assistant, he was offered Ignite Gigabit 1.5 for $54.95 per month, price protected, for two years, taxes extra.

Why the inequity?

Please be advised I have not received a bill by email or by mail. Therefore my services were cancelled for only 200.00 . I have paid the amount in full and asked Rogers to restore my services its been 10 days and this hasn't been completed . I have in total spent over 7 hours on the phone over several attempts to fix the problem. Honestly WORST SERVICE EVER. At this point if I don't get the service or problem fixed tomorrow I am going to change providers as there are several alarm companys I can go with. I hope your company can do better as this is not rocket science i need my services restored but everyone just passes the buck.

My account is [protected].

Our internet has been terrible and off and on for a couple of months. This weekend we now have no internet. We waited 30 miniutes to talk to an agent who basically said to unplug it and plug it in again. Wow, thanks. She said someone couldn't come here to look at it for another week. My wife and I work from home and require internet to do our work. We are paying good money for this service (and need it to do our jobs) and 1 week is absolute [censored]. Why is your service so [censored]? Why should I have to pay for a week of no internet? "Sorry to hear about your problem' is not good enough. My wife and I are extremely pissed off.

I spent 4 hours over 2 days August 30 and August 31 and was hung up on 8 times, transferred I don't know how many times to get services changed. I finally got someone who I thought resolved all my issues; I even upgraded services.

Today I got my bill and they are charging me for equipment they say I didn't return. I have copies of the Canada Post tracking information - and confirmation the post office received it. If Rogers can't control equipment returns that is not a "me problem that is a you problem"

I tried calling but there is a 1 hour and 20 minute wait and the call service will end at 10pm - they tell you to use the website or the virtual assistant - neither resolves issues so it is useless - you always have to speak with someone.

I have been a customer for over 30 years and am absolutely fed up with the services Rogers provides. I want my account corrected or I will cancel everything and find another provider who understands the meaning of customer service.

Caoo on the 12th of october, dindt rwveive invoce, was told it was in th mail, erlyer follnwing week, still nohing, cal again staff not helful, still same story, was suppose to alk to manager, they hang up on me. Today call again, suppose to wait 10, to 16 minutes.5,10 pm, stlii waiting, been a custumer since early 1987, I am 84 years old, high blod pressure, diabetic, wih this agravation, both of then gone up>try to cancel service, but no go. Deseve 1 month free serice. If I am not satisfied definetly, with cancel service and go with bell. Your cutumor service staff are rude and ignorant. I will never deal with them again! Kept record on my last bill, days, time, waiing times and name of staff. Hopeto heard from someone. Thank you! Liliane shepperdson,#104 simpson av. Bowmanville ontario, account [protected].

I want to file a complaint to the Agent of Rogers who register's me without my consent. She uses fake ID. This happened last year, 2022. Rogers sent me letter last April 19, 2023 that I have a balance of $433.48. I didn't know that I have to return the modem if i won't use it. So they charge me that amount. But I already returned the modem, I also called the customer service, they said they'll 'gonna investigate but they already forwarded my balance to the credit & collection. I never use that modem because I'm using other provider. I just want to clear my name and that balance. Rogers company should not tolerate such kind of employee.

Hi

It is extremely frustrating and concerning when facing a shallow level of customer service from the technical team and technicians. I am without a home phone and internet since last two days and tomorrow will be 3rd day and continuously call for tech help to resolve this outage issue but every time tech team gives false and stupid reasons. In last two days only one technician showed up and in a short time left by saying that another team is working to resolve my outage issue. Later when I called many times another tech called my by using private number and after giving one bell disconnected the phone. Due to a private number I cannot call him back and he posted a note that no one was at home, wow.

This practice shows how sincere they are with their work. I am spending my money on mobile data during this outage for my office work and who is going to pay me back due to high level of negligence you people are showing. I feel that it is a time to switch from Rogers.

Shameless level of service.

sales rep for rogers (ashk.[protected]@rci.rogers.com - [protected]) came to my door to sell me fiber internet.

i took his word for description of product and services and signed up. I did not set up the system until after a month. product is not as described by rep (there is no fiber in my neighborhood!) and now i'm on the hook for the cancellation fee of $322.

i had to change to ignight tv, as my pvr was not working, remember i was told i had to as you were no longer seversing the pvr, and as i spoke the the tec i was told my channes i would not change, that was the first untruth, i must have asked him 6 time and every time he said my channels would not change. i now have a very few channels i watch a very few channels can watch. i have call a few time to add or delete a few channels to no avail. i know my bill has gone down and thats great, i would thather have my reg channels back. you have to remember you are dealing with senoirs and not just 20 year olds who stream, we re set in the stuff we watch as some of us dont get out a lot and the tv is all we have. when i say free to me im afraid to pick something as i will get charged for it. this is just some of the probs im having. this is a start. [protected]@rogers.com

The Shaw Rogers merger has increased my billing with Rogers with their upselling and forcing me to take new cable boxes and modem that were working fine with Shaw and offering me way more speed on the internet than I needed but no other choice offered.

I had free cell phone service FOREVER as long as I kept Internet with Shaw. The merger has cancelled that after I bought 3 expensive phones. Now they will only do free for 5 years. We had no choice in the matter. If you did not do it yourself then it would be done anyway and you lose cell phone use until you put in a new SIM card. Then they inform you how you lose, after the fact.

Now they try to blame me for accepting the new Rogers 5 year max on free cellular service. I had no reasonable choice. They did a switch on everything during the merger. As expected, less competition, higher prices, less value and a take it or leave it attitude.

Great decision CRTC! Always on the side of the Monopolistic Giants who make it virtually impossible to try to dispute their contract changes that only suit them. You try to talk to an imbecilic chat bot or even a real person with no knowledge or power to do much of anything. Then enjoy the long phone waits only to be cut off when they realize they cannot help you.

Sincerely,

Me and a lot of others who want a class action against this rip off.

4 months ago I took iphone 14 pro 256 gb as upfront edge in uber offer

When I purchased its show 71.25$ with plan of 30gb + 5gb data bonus than 120bbill credit and 10$ off of wireless exclusive 24 months

Now the problem is last three months I got bill 92 $ so when I call to customer support the roger red wireless they ignore to solve the problem and they dont understand what we need

I need also cancel my services because I dont have that much money to pay.

Good day

I am writing in with a serious concern.

A few weeks ago a man came to my home saying he was working for Rogers and was offering me a package deal cheaper than the one I had.

Upon this conversation, he then took a pic of my birth certificate and drivers license.

Scheduled an appointment for hook up, and never returned.

Then, I called into Rogers, and they informed me that it was fraud, and they did not send him here.

So, I did report this incident to police.

I also see 2 account numbers on my bill, and they will not explain this either.

Hi,

My name is Ping and I am the following ignite internet account holder [protected].

I was in a Rogers store at the following address: 100 Bayshore Dr Unit T52A, Nepean, ON K2B 8C1, and it was 09/16 shortly after 9:00AM. The reason I was at the store was to check on my ignite service cancellation status since I moved to another service provider.

My inquiry was about a cancellation request. The representative named Ayesha was sitting in front of a computer when she checked my address et.al., and she asked me to show her my driver's license et.al.. Then she was telling me the service under my address is under another person's name, which got me confused since on Roger's ignite bill and the interaction I have with Rogers all the time has been always me. And when I asked her to check further, she was saying she cannot reveal any further info otherwise she will loose her job. And at the point she was very inpatient and then she showed me the post on the zero rude language tolerance policy and ask me to leave the store. The strange part is that I have never using any rude language but rather than just verify the account info and the status of a service cancellation order.

And I have been with Rogers for decades on internet, and also my family also uses Rogers wireless service. And we have always received good service with Rogers. However, this incidence I have experienced put the worst taste with my entire experience. And more, such behavior and particularly refuse providing service with lacking of professionalism and perhaps basic knowledge working as a Rogers rep. This will damage Rogers' image for sure.

Many thanks for reading this e-mail and all the best.

Ping

i had requested for Rogers Home ignite cancellation since I was moving out of town, but after learning about the $300 cancellation penalty, i decided to find someone to take over the contract instead of paying this penalty. i quickly called Rogers in 2 days and requested to avoid the cancellation as i had found someone. However, due to repeated requests and calls, the matter is not solved yet and despite confirmations from Rogers agents in the last 30 days, Rogers has recently sent me an email about the cancellation of my home ignite. below are the timelines

Rogers Account no: [protected]

First Cancellation called made on Aug 8, 2023

Second call to Cancel the Cancellation made on Aug 10, 2023

Received Mail from Rogers regarding setup on Aug 15 regarding technician arrival on Aug 16

(Since I am outside the province, there is noone who can be available to attend the technician)

Aug 15- Called Rogers again to let them know i was not in city and wont be returning for another month. The matter was settled by Agent and confirmed that my service will remain active and a technician will reset the modem virtually. emails sent to me about settlement of matter.

Sep 7 : Received an email from Rogers again regarding the cancellation of service after i had called them.

I dont understand what is wrong with Rogers. I don't want to Pay any penalty and would like to completely cancel my services with them as this has become a nuance for me.

In August 2022, one of my cellular accounts was billed $500 for data overages and another was charged $140. I subscribe to Rogers Internet and wifi as well and both my daughter and wife both use this when home (My wife works from home so only goes out for groceries, etc. and my 12 year old daughter was home all of July/August and is "autoconnected" to our home wifi) to avoid these types of charges. Neither was provided a notification of their overages nor did they approve the continuation of charges via the text from rogers on each of their phones (which I thought was to help mitigate these situations in the first place!). I called into customer service and got no help and elevated it to a manager who said "that their algorithm could not be wrong and I am responsible for the charges." I recorded this conversation for reference after he provided this response.