Rogers Communications

This most recent billing is made for two new phones that were solicited in October 2023. Only one of the phones has been sent, and has not been activated. We have continued to use the old phones we were previously provided. Why are we being billed for two phones (of which we have received only one and has not been activated), and not the ones we are actually using.?We would prefer to continue using the old phones, and will return the only one sent to us. Please advise.

Hello

I am an international student in Canada and got their services last year in September I asked for their wifi services and they did not tell me about the contract and I have to continue till the term ends. Now I have to pay dues and they are asking for those charges which I was never told about that I have ended the contract with them even before the term ends.

Also their associate never told me about such contract. I have no such email no paperwork. Please help

I live with my in-laws. They have had rogers for years as their internet/cable/home phone provider. The bill started at $135/mon, after a year, shot up to $270/month. Having to deal with the price gauge and service for internet that was constantly intermittent, so paying $270 a month to not receive the services being paid for. So, mother in law decided to cancel service with rogers july 17, 2023. The lady she spoke with, says ok, I will ensure the service stops. Now when you call, the message is all calls are recorded. Mother in law calls a 2nd time due to receiving a bill when service was to be stopped, she spoke with same lady. This lady says oh really sorry, I will correct this, only for another bill to be sent, now over $500! If calls are recorded, why the failure to cut services? Paying for services that weren't provided, then to be sent a bill after cancelling. Now rogers has the nerve to send a 75 yr old woman to collection agency, when there shouldn't even be a bill. Despicable company, taking money under false pretenses, this company is run by thieves and crooks. I would never recommend rogers to anyone.

I want to denounce a Spams in silent calls from Rogers area 905 prefix 401 Thorold, St. Catharines, On. Someone from the Rogers's office in Penn Centre is calling me every day, and stay in silence.

they uses different numbers from this area . [protected]; [protected]; [protected]; [protected]; [protected]...etc.

When I checked those numbers on YP.Ca, web page to receive call information. they report them from your company.

reported from previous Rogers customer

Wehave been with Rogers cable since 1992 I never been through hell as we have been the last two days. It was suppose to be a simple move from one apartment to another in the same building . And I never had encountered the very worse customer care . Not one person but several . We have been suspended our account , we have been told as well our account been cancelled , have been given Fido phone number supposedly (customer care ) phone number . Numerous phone calls later with no results . We have been getting the constant run around , been completely transferred to so many agents all for nothing and the on hold has been horrendous . Sometimes up to two hours!’ Only to never been answered our calls . I’m usually a patient person but this is incredibly horrible . This is all in 2 days . I never knew this can be so bad , I heard people telling me it is , I do believe them . I wouldn’t recommended this to anyone . The constant we are put on held transferred and even sometimes recording says we are currently having issue call back in 10 min and hangs up and you have to call all over again , it’s two days now trying to get my net back and this is at least 8 to 19 calls we have been making I. Two days for nothing ! . I wouldn’t recommend Rogers to anyone . I’m currently on the phone now 25 min and never even spoke to anyone yet . J gould

somebody from Rogers with an Indian accent called me offering a new service to my house, I tried to negotiate the price and they didn't like it, so he told me to go and f*ck myself, and he also told me that I wasted his time. I was polite all the time and I didn't respond back, obviously Rogers is hiring people from outside Canada without any education.

My previous promotion for my Ignite 150 internet access was coming to an end.

On October 20, 2023, through the Automated Assistant, I was offered, and accepted, Ignite 500 internet, price protected for two years, for $79.99 per month, taxes extra.

My son-in-law, also had the Ignite 15. Through the Automated Assistant, he was offered Ignite Gigabit 1.5 for $54.95 per month, price protected, for two years, taxes extra.

Why the inequity?

Please be advised I have not received a bill by email or by mail. Therefore my services were cancelled for only 200.00 . I have paid the amount in full and asked Rogers to restore my services its been 10 days and this hasn't been completed . I have in total spent over 7 hours on the phone over several attempts to fix the problem. Honestly WORST SERVICE EVER. At this point if I don't get the service or problem fixed tomorrow I am going to change providers as there are several alarm companys I can go with. I hope your company can do better as this is not rocket science i need my services restored but everyone just passes the buck.

My account is [protected].

Our internet has been terrible and off and on for a couple of months. This weekend we now have no internet. We waited 30 miniutes to talk to an agent who basically said to unplug it and plug it in again. Wow, thanks. She said someone couldn't come here to look at it for another week. My wife and I work from home and require internet to do our work. We are paying good money for this service (and need it to do our jobs) and 1 week is absolute [censored]. Why is your service so [censored]? Why should I have to pay for a week of no internet? "Sorry to hear about your problem' is not good enough. My wife and I are extremely pissed off.

I spent 4 hours over 2 days August 30 and August 31 and was hung up on 8 times, transferred I don't know how many times to get services changed. I finally got someone who I thought resolved all my issues; I even upgraded services.

Today I got my bill and they are charging me for equipment they say I didn't return. I have copies of the Canada Post tracking information - and confirmation the post office received it. If Rogers can't control equipment returns that is not a "me problem that is a you problem"

I tried calling but there is a 1 hour and 20 minute wait and the call service will end at 10pm - they tell you to use the website or the virtual assistant - neither resolves issues so it is useless - you always have to speak with someone.

I have been a customer for over 30 years and am absolutely fed up with the services Rogers provides. I want my account corrected or I will cancel everything and find another provider who understands the meaning of customer service.

Caoo on the 12th of october, dindt rwveive invoce, was told it was in th mail, erlyer follnwing week, still nohing, cal again staff not helful, still same story, was suppose to alk to manager, they hang up on me. Today call again, suppose to wait 10, to 16 minutes.5,10 pm, stlii waiting, been a custumer since early 1987, I am 84 years old, high blod pressure, diabetic, wih this agravation, both of then gone up>try to cancel service, but no go. Deseve 1 month free serice. If I am not satisfied definetly, with cancel service and go with bell. Your cutumor service staff are rude and ignorant. I will never deal with them again! Kept record on my last bill, days, time, waiing times and name of staff. Hopeto heard from someone. Thank you! Liliane shepperdson,#104 simpson av. Bowmanville ontario, account [protected].

I want to file a complaint to the Agent of Rogers who register's me without my consent. She uses fake ID. This happened last year, 2022. Rogers sent me letter last April 19, 2023 that I have a balance of $433.48. I didn't know that I have to return the modem if i won't use it. So they charge me that amount. But I already returned the modem, I also called the customer service, they said they'll 'gonna investigate but they already forwarded my balance to the credit & collection. I never use that modem because I'm using other provider. I just want to clear my name and that balance. Rogers company should not tolerate such kind of employee.

Hi

It is extremely frustrating and concerning when facing a shallow level of customer service from the technical team and technicians. I am without a home phone and internet since last two days and tomorrow will be 3rd day and continuously call for tech help to resolve this outage issue but every time tech team gives false and stupid reasons. In last two days only one technician showed up and in a short time left by saying that another team is working to resolve my outage issue. Later when I called many times another tech called my by using private number and after giving one bell disconnected the phone. Due to a private number I cannot call him back and he posted a note that no one was at home, wow.

This practice shows how sincere they are with their work. I am spending my money on mobile data during this outage for my office work and who is going to pay me back due to high level of negligence you people are showing. I feel that it is a time to switch from Rogers.

Shameless level of service.

sales rep for rogers (ashk.[protected]@rci.rogers.com - [protected]) came to my door to sell me fiber internet.

i took his word for description of product and services and signed up. I did not set up the system until after a month. product is not as described by rep (there is no fiber in my neighborhood!) and now i'm on the hook for the cancellation fee of $322.

i had to change to ignight tv, as my pvr was not working, remember i was told i had to as you were no longer seversing the pvr, and as i spoke the the tec i was told my channes i would not change, that was the first untruth, i must have asked him 6 time and every time he said my channels would not change. i now have a very few channels i watch a very few channels can watch. i have call a few time to add or delete a few channels to no avail. i know my bill has gone down and thats great, i would thather have my reg channels back. you have to remember you are dealing with senoirs and not just 20 year olds who stream, we re set in the stuff we watch as some of us dont get out a lot and the tv is all we have. when i say free to me im afraid to pick something as i will get charged for it. this is just some of the probs im having. this is a start. [protected]@rogers.com

The Shaw Rogers merger has increased my billing with Rogers with their upselling and forcing me to take new cable boxes and modem that were working fine with Shaw and offering me way more speed on the internet than I needed but no other choice offered.

I had free cell phone service FOREVER as long as I kept Internet with Shaw. The merger has cancelled that after I bought 3 expensive phones. Now they will only do free for 5 years. We had no choice in the matter. If you did not do it yourself then it would be done anyway and you lose cell phone use until you put in a new SIM card. Then they inform you how you lose, after the fact.

Now they try to blame me for accepting the new Rogers 5 year max on free cellular service. I had no reasonable choice. They did a switch on everything during the merger. As expected, less competition, higher prices, less value and a take it or leave it attitude.

Great decision CRTC! Always on the side of the Monopolistic Giants who make it virtually impossible to try to dispute their contract changes that only suit them. You try to talk to an imbecilic chat bot or even a real person with no knowledge or power to do much of anything. Then enjoy the long phone waits only to be cut off when they realize they cannot help you.

Sincerely,

Me and a lot of others who want a class action against this rip off.