CB Telecommunications Rogers Communications Incorrect charges on my bill

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Rogers Communications review: Incorrect charges on my bill

Dr. Syed Imtiaz Ahmad of US

Apr 07, 2025 2:26 pm EDT

Verified customer

Resolved

Replied

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My account is [protected]. There are two incorrect charges showing on my bill, one on February 2, at 19:45, amount $4.99, and the other is March 10, at 17.29 for $19.99. The first is something called On-Demand for "The 355" and the second is for purchase of U-Turn. I did not do anything to incur these charges. The only other person in our house is my wife. I checked with her and she does not know anything about it.

I would like a remedy. Let me know if some action my part could result in this error.

Claimed loss: The two charges.

Desired outcome: Remedy the situation and advise on corrective action.

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Rogers Communications response

May 17, 2025 10:04 am EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello and thanks for sharing your billing concerns. It is certainly not nice to receive charges you are not aware of. We are happy to view your billing details with you further. If you are still looking for support, kindly reach out to us on our Rogers Community Forums so we can get started. You may also want to remove any of your personal info from your post since this is a public forum.

Thank you ^yc

Resolved

This complaint has been resolved automatically due to user's inactivity.