Replied
My account is [protected]. There are two incorrect charges showing on my bill, one on February 2, at 19:45, amount $4.99, and the other is March 10, at 17.29 for $19.99. The first is something called On-Demand for "The 355" and the second is for purchase of U-Turn. I did not do anything to incur these charges. The only other person in our house is my wife. I checked with her and she does not know anything about it.
I would like a remedy. Let me know if some action my part could result in this error.
Claimed loss: The two charges.
Desired outcome: Remedy the situation and advise on corrective action.
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Thank you ^yc
This complaint has been resolved automatically due to user's inactivity.
1 comments
For the second time in the past three months, I have been charged for an on demand programme which I did not order.
The first time, after arguing that I did not order it, it was taken off my bill.
Now, again, this month, I have another charge for an on demand programme which I also did not order.
Their solution is always, make sure your parental controls are elevated etc. Since I am a senior and live alone, I do not need to do this.
I do not want to have to argue every few months about charges I did not incur on my monthly bill.
I have requested a review of this charge, but is there any way in the future that I can prevent being unfairly charged for programmes I do not order?
This is getting very frustrating.