Menu
Categories
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Telecommunications Rogers Communications Incorrect charges on my bill
Rogers Communications

Rogers Communications review: Incorrect charges on my bill

D
Author of the review
2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My account is [protected]. There are two incorrect charges showing on my bill, one on February 2, at 19:45, amount $4.99, and the other is March 10, at 17.29 for $19.99. The first is something called On-Demand for "The 355" and the second is for purchase of U-Turn. I did not do anything to incur these charges. The only other person in our house is my wife. I checked with her and she does not know anything about it.

I would like a remedy. Let me know if some action my part could result in this error.

Claimed loss: The two charges.

Desired outcome: Remedy the situation and advise on corrective action.

Confidential Information Hidden: This section contains confidential information visible to verified Rogers Communications representatives only. If you are affiliated with Rogers Communications, please claim your business to access these details.

Rogers Communications response
May 17, 2025 10:04 am EDT
Rogers Communications customer support contacts
Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

File a complaint Write a review
View all Rogers Communications contacts
Hello and thanks for sharing your billing concerns. It is certainly not nice to receive charges you are not aware of. We are happy to view your billing details with you further. If you are still looking for support, kindly reach out to us on our Rogers Community Forums so we can get started. You may also want to remove any of your personal info from your post since this is a public forum.

Thank you ^yc
Resolved

This complaint has been resolved automatically due to user's inactivity.

More
Send message
Copy link
Report
0 comments
Add a comment

More Rogers Communications reviews & complaints

Rogers Communications - fraud/misleading csr 62
Rogers Communications - rogers wireless contract transfer 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Communications - unusual billing charges and poor customer service 12
Rogers Communications - disconnect home phone with no authorization! 8
Rogers Communications - free gift offer is a scam! 18
Rogers Communications - free preview billing scam? 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Communications - charges and changes requested 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rogers Communications - Billing and services
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rogers Communications - unsolicited text messages by tmg sms 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Communications - Shipment were not received
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Rogers Communications reviews and complaints

  1. Rogers Communications Contacts

  2. Rogers Communications phone numbers
    +1 (855) 381-7834
    +1 (855) 381-7834
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7834 phone number 5 5 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7834 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7834 phone number 1 1 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7834 phone number
    67%
    Confidence score
    Customer Service
    +1 (416) 935-5555
    +1 (416) 935-5555
    Click up if you have successfully reached Rogers Communications by calling +1 (416) 935-5555 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (416) 935-5555 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (416) 935-5555 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (416) 935-5555 phone number
    International
    +1 (888) 764-3772
    +1 (888) 764-3772
    Click up if you have successfully reached Rogers Communications by calling +1 (888) 764-3772 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (888) 764-3772 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (888) 764-3772 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (888) 764-3772 phone number
    United States
    +1 (800) 787-7953
    +1 (800) 787-7953
    Click up if you have successfully reached Rogers Communications by calling +1 (800) 787-7953 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 787-7953 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 787-7953 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 787-7953 phone number
    Chinese Language
    +1 (800) 575-9090
    +1 (800) 575-9090
    Click up if you have successfully reached Rogers Communications by calling +1 (800) 575-9090 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 575-9090 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 575-9090 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 575-9090 phone number
    Pay As You Go
    +1 (877) 559-5202
    +1 (877) 559-5202
    Click up if you have successfully reached Rogers Communications by calling +1 (877) 559-5202 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (877) 559-5202 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (877) 559-5202 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (877) 559-5202 phone number
    Billing & Payments
    +1 (855) 381-7835
    +1 (855) 381-7835
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7835 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7835 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7835 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7835 phone number
    Wireless
    +1 (855) 381-7839
    +1 (855) 381-7839
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7839 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7839 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7839 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7839 phone number
    Internet
    +1 (855) 381-7838
    +1 (855) 381-7838
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7838 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7838 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7838 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7838 phone number
    TV
    +1 (855) 381-7836
    +1 (855) 381-7836
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7836 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7836 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7836 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7836 phone number
    Home Phone
    +1 (855) 381-7840
    +1 (855) 381-7840
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7840 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7840 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7840 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7840 phone number
    Home Monitoring
    +1 (866) 210-4059
    +1 (866) 210-4059
    Click up if you have successfully reached Rogers Communications by calling +1 (866) 210-4059 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (866) 210-4059 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (866) 210-4059 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (866) 210-4059 phone number
    Internet, TV, Home Phone, or Home Monitoring
    +1 (866) 727-2141
    +1 (866) 727-2141
    Click up if you have successfully reached Rogers Communications by calling +1 (866) 727-2141 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (866) 727-2141 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (866) 727-2141 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (866) 727-2141 phone number
    Small Business
    +1 (800) 958-5000
    +1 (800) 958-5000
    Click up if you have successfully reached Rogers Communications by calling +1 (800) 958-5000 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 958-5000 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 958-5000 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 958-5000 phone number
    Enterprise & Medium Business
    40019
    40019
    Click up if you have successfully reached Rogers Communications by calling 40019 phone number 1 1 users reported that they have successfully reached Rogers Communications by calling 40019 phone number Click down if you have unsuccessfully reached Rogers Communications by calling 40019 phone number 2 2 users reported that they have UNsuccessfully reached Rogers Communications by calling 40019 phone number
    Text
    More phone numbers
  3. Rogers Communications emails
  4. Rogers Communications address
    333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada
  5. Rogers Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 12, 2025
  7. View all Rogers Communications contacts
Rogers Communications Category
Rogers Communications is ranked 191 among 346 companies in the Telecommunications category
#189 Cell C Cell C #190 011 Communications 011 Communications #191 Rogers Communications Rogers Communications #192 Yak Communications / Distributel Communications Yak Communications / Distributel Communications #193 Summit Source Summit Source

Most discussed complaints

Service quote in dispute
2
(opinions to this review)
 We are complaining about Rogers Telemarketing
2
(opinions to this review)
 wrong billing
2
(opinions to this review)
 Phone customer service
1
(opinions to this review)
 Incorrect charges on my bill
1
(opinions to this review)
Rogers Communications Alternatives
CallingMart 10 reviews Avaya 5 reviews AT&T 2162 reviews Asia Telecom Ltd. 2 reviews Verizon 1262 reviews