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9/29/2024 Grand Princess (GP) round trip from Los Angeles to Hawaii. I have issue with the Grand Princess casino Assistant Manager (Ms. You) and Casino Manager. Princess casino rules and regulations (CRR) indicates "each ship have at the casino cage a current list of contact information for their home office or casino operator where the passenger can pursue their dispute". GP casino does not provide the info. I wrote to Hotel Manager (per CRR) and no response. Per Casino Manager, "issue was returned to him". Where is the "internal audit department" per CRR? Casino AM (Ms. You) kept on saying "it is the House Rule", I want a copy of the "House rule". Photo enclosed (10/4 and 10/9) showing no change in one box after other 3 boxes cleared.
Desired outcome: I want a copy of the house rule and "contact information" and have Tech check the machine "fairness"
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I enjoy cruising with Princess. I had one complaint against Grand Princess Casino Managers and that is not normal. Please separate Princess general services and casino.
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Request a formal written response from Princess Cruise Lines, specifically asking for the "House Rule" documentation and details about the internal audit process mentioned in their casino regulations. Reiterate that you’ve followed their protocol by writing to the Hotel Manager and demand transparency in handling your dispute. If they fail to provide a satisfactory response, escalate the issue to the appropriate regulatory bodies or seek legal advice for further action. Keep all records and photos as evidence.
Thank you for the information. I contacted Hotel Manager (per Princess rules) to get information on the regulatory bodies. No response from Grand Princess. As far as I know, there is NO regulatory bodies to the Princess casino. Thank you.