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Princess Cruise Lines

Princess Cruise Lines review: 16 day Hawaii cruise leaving LA on March 23, 2025. Our reservation number is 6VMK5P.

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7:20 pm EDT
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Today, March 26, the captain told everyone that the Maui cruise port was canceled because not enough room for the ship to dock. Extremely upset. My wife and have just retired and we have limited money available to travel. Never been to Hawaii and the highlight of the trip was to do the road to Hana. We have had the trip booked for over a year and now you find out no room in cruise port? This appears to be very poor planning on the part of Princess cruise lines. We paid to go to 4 different islands not one island twice. We chose Princess and want to become loyal members of the Captain Circle, after this cruise we will make Platinum status. We have a 32 night South Pacific cruise booked in October that we are now reconsidering. We don’t want to travel 20 some days to Tahiti and not be able to go because the cruise port is full. My hope is Princess will do something to make this right by reimburse something for this cruise or to compensate us in some way for our upcoming cruise. Thank you for taking the time to listen to my complaint.

Claimed loss: Dream trip of taking the road tomHana

Desired outcome: A partial refund for the Hawaii cruise or compensation on our 32 day cruise, a room upgrade example, we have a balcony room and upgrade to mini suite or ship board credits

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Update by Brian Hogan Hawaii Cruise
Apr 03, 2025 2:44 am EDT

Tonight, received a letter apologizing for not being able to go to the port in Maui and offered us discounts on some services on the ship with the credit we received on our account for the unused shore excursion. I couldn’t believe it, they basically wanted try and recoup some of the money they lost by us not going on the shore excursion. We have enjoyed our cruise very much except for missing the Maui port. The staff has been wonderful but the company’s idea of customer service for their poor planning is just sad

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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 27 companies in the Cruises and Charters category
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Most discussed complaints

Non refund
2
(opinions to this review)
 16 day Hawaii cruise leaving LA on March 23, 2025. Our reservation number is 6VMK5P.
1
(opinions to this review)
 poor service
1
(opinions to this review)
 refused to refund our deposit!
1
(opinions to this review)
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