Princess Cruise Lines 97 Negative Reviews | Customer Service

My recent Princess cruise

Tamyla James · Mar 09, 2020

Booking number XR3V3D, Voyage number G007.
The price for the cruise in february was high for an inside room but I was told that a first time cruiser with Princess would get an upgrade. This did not happen as the Princess employee did not put in for it as I was told. The cost was$1, 996, 24 for and inside room. I specifically told Princess when I booked this thata the only reason we were cruising on this cruise was because my husband had found out that we could be in the Genuis Book of Records and get our Vows renewed with Captain Stubbing for the TV show er grew up watching. I booked an excuision, the drink package and a beer package and the photo package. I called back to confirem the vow renewal and was told I had not booked this to my surprise . I told Princess again why we wanted to take this cruise and renew our vows with Gavin Mccloud. Very quickly I was told I had to purchase a renewal so I did which was over $200. I was told that I could not board until after 2 pm, which was not accurate. I also asked did Princess give any military discounts and was told no. Imagine how upset we were to get onboardon the (th and find out that we were suppose to get a $250. on board credit if we sent in our DD214, which would have beenn no problem. We went down to the front desk and inquired about the vow renewal date as otheres were telling us that they had a notice in their cabin about the event they signed up for. we were told the cut off was over and there was nothing that could be done about it but we had booked a private renewal with someone other than Mr. McCloud. By then I was in tears. One of the supervisors ccame out and explained that Gunesis had cut the tie off, gave us our money back on the renewal and we were devasdate. I just wanted to go home. The supervisor Dean, was very nice and did out credit and a $200 on board credit sent us strawberries and champange this was all he offer at that time. We tried to get our military on board credit but it was denied as this is supposed to be submitted two weeks prior to sailing . which we were told that there were no military benefits.. My husband faithfully served his country for 32 years and retired a LTC and this was how we were treated even though it was a mistake done by Princess. That was not all. we requested early seating for dinner and got a &:$% seating and missed all shows that we were interested in because it took 2 hours every night to get our food and get out of there. Shows started from 7 til 9 every night! The first night on board our toilet was leaking out on the floor and it took 3 days to get it fixed even though housekeeping put it in on the first day. Also there was hair in our sheets when we turned them back our housekeeper did change them promptly. The last night on board we laid our clothes out for departure and put a bag of quarters under them so after dinner we were going to go to the casino. We were so late getting out of dinner we decided to just go to bed. I did notice the clothes were messed up but thought my husband may have done this. The next morning we got dressed and departed on the drive home I asked him what bag did he put the quarters in and he said he thought I had put them in something. So we had approximately $30 dollars in quarters taken from our stateroom. Dean did arrange for Gavin McCloud to do another renewal on Valentines which was very nice but the upset of not doing what was planned for about 5 months was very upsetting. The only other thing about the dinning was we were located on other end of the boat and our dinning was on the opposite end of the boat. So what was supposed to be the cruise of a lifetime for us after 29 years of marriage was quite a disappointing cruise. I must also say that Phoebe the lady who was to help with the shopping was quite rude and not available . On our last stop in Cozumel in our brochure it had coupon for Columbian Emeralds that we could purchase a Marahlago Bangle bracelet for $25 each or buy 2 and get one free. Upon arriving at Columbian Emeralds we were told that they did not have the bangles so we went in search of Phoebe which we were told she would be available for help at one of the stores listed on our Guaranteed Shopping Map. She was no where to be found. And had apparently gotten off the boat in Cozumel for a vacation. This is the first time we have ever had a complaint on any cruise we have taken. We love to cruise but this was not a cruise experience that would make us want to go on a Princess cruise again.
Sincerely and respectfully, Tamyla and LTC Paul James III

1800 103 0306(India)	3 0
1800 806 656(Singapore)	3 0
1866 758 4124(Mexico)	2 0

+1 800 774 6237(USA and Canada)	25 22
+1 845 075 0031(United Kingdom)	5 4
+61 130 055 1853(Australia)	4 1
+64 800 951 200(New Zealand)	2 0
+43 533 274 099(Austria)	1 0
+45 89 882 697(Denmark)	1 0
+358 753 263 523(Finland)	1 0
+33 372 880 510(France)	1 0
+49 895 170 3450(Germany)	1 0
+30 211 109 0000(Greece)	1 0
+39 105 531 169(Italy)	1 0
+47 81 503 108(Norway)	1 0
+48 222 224 615(Poland)	1 0
+351 707 500 136(Portugal)	1 0
+7 495 925 7771(Russia)	1 0
+34 902 999 982(Spain)	1 0
+90 212 232 8800(Turkey)	1 0
+86 216 023 8200(China)	1 0
+852 29 528 088(Hong Kong)	1 0
+81 335 733 610(Japan)	2 1
+63 28 137 407(Philippines)	1 0
+27 114 635 251(South Africa)	1 0
+82 23 181 918(South Korea)	1 0
+866 221 833 000(Taiwan)	1 0
+66 263 524 5069(Thailand)	1 0
+971 42 999 223(UAE & Middle East)	1 0
+54 115 274 1600(Argentina)	1 0
+55 213 410 1062(Brazil)	2 0

Princess Cruise Lines

Princess Cruise Lines Ltd

Customer Service

Complaints & Reviews

My recent Princess cruise

Unethical behaviour

security

Incorrect info prior to cruise

Regal princess cruise on 1/1/2019 BAHA 514

elimination of buffet-style dinner during sea days

have received our reservation payment made back in may 29,2016

change in itinerary a month before cruise embarks/booking cp3ggj

shore excursion

ac unit, refrigerator

file insurance claim for cancel trip 03/27/19 to 04/06/19 10 days s carb booking wxwn6n

lack of information

pacific princess transfer to wrong terminal, june 12th to june 30th, iceland

poor communication and resultant negative issues

internet wifi cruise line island princess

refund of $300 not yet received.

refund of on board account

hiring manager are fake

multiple things

booking ref uq8kwt

sapphire princess ship and excursions

booking mistake

come back new sale promotion on the website

food

many problems

deceptive website information for caribbean cruise booking on princess site

concern regarding work

cruise tour hd5dhl alaska june / july 2018 very poor for elderly seniors.