Princess Cruise Lines

Rating Princess Cruise Lines Website ONLY. Their website is STUPID. It times you out about every 5 to 10 minutes while you are reading the descriptions of the Excursions. That is EXTREMELY MADDENING. Even if you go back to the Excursions page after reading a description or two, the IDIOTIC website will log you out. It's like they WANT to DRIVE CUSTOMERS AWAY

for 5 consecutive nights we got very little sleep due to constant noise from the room next door. We contacted the on board Guest Services several times but got either no response or no effective response. We sent an email with a document detailing our experience tom Princess Cruise Customer Service when we got home on Dec 1 but have received no response.
This situation ruined our trip.

I can tell you that my medallion controls to much! I can tell you my mom had spend more then 5 times what I have. She has 10000 points less than me. With that said she has a fraction of the point I have. Also you are running false advertisement on a slot machine. I hit a 7 triple and 7. Based on the machine it should be 300$ the problem is I wan 45$ on 3$ bet! you can not change the denomination. This will not be good for you!

I purchased a pair of earrings on board. The receipt claimed I purchased two identical pairs and charged me double. I had no idea until received my account summary after the cruise was finished. I have pursued this through every channel given to me and still I’m told there was no error and I have to suck up the double charge. Instead of $40.80 I was charged $81.60. Why would I continue to chase $40.80 after spending thousands to sail (premier package guest) if I didn’t know I am right and the sales assistant made an error?

I have had nothing but problems with booking a cruise and it has gone from bad to worse. I am on my third cruise personalizer who is no better than the others I had. Their promises to help you are just words and no action. Ocean ready couldn't even help me with getting into the ocean ready app and left me not knowing what to do. Add to that I decided to cancel the cruise which is in dec.,2025 and was told all I can get are onboard credits, no refund. This was a costly trip and will never use princess again. They are legal thieves.

Booking 7TCJ5M Purchase a cruise on November 11th. Had to pay in full because the sail date was December 23, 2024. I went through the online portal to book the cruise. I have adult witness that saw me book this cruise. I selected two rooms. I assigned the two occupants over the age of 21 for each room, and the 2 other guest per room, for a total of 4 persons in the party. I confirmed the two rooms booked, and processed the reservation. The reservation had the one room, and the adjoining room on the reservation. I believed everything was good at this time, being as I saw it calculate the expense for two rooms. It was on November 28th when I was reviewing what I needed for disembarking, that I noticed the mention of only 1 room. So I contacted Princess via chat and phone, and was told I was charged for two rooms, and they reserved me a stateroom with bunkbeds for my party of 4 persons and that would work, as the room would accommodate four people. Never mind what I paid for. I filed a dispute with my credit card on November 28th. It took Princess until January 6th to respond. I have never experienced a company blatantly ignoring issues instead of dealing with their mistake. I then learned Princess reserves the right to change reservations without notice. I then learned to cancel the reservation I would not be due any refund because I was not 90 days out from sailing. I never had 90 days prior to sailing, so Princess would never honor a refund from the day I purchased. I also learned that in order to try and move rooms I would be charged completely new fairs as if I had not already paid $4932.00, and I would be charged a additional $1800.00 because they had to change or cancel my booking as they call it. I have spoken to many Princess representatives, and they follow a script, don't listen, steer, and bully you on the phone. I was told not to call back and their was no need in it. What Princess did was switch and bait me, took my second room which I paid for and sold it for more profit, so they could max fill the boat. Their customer representatives use sales tactics, and do not listen. I was told the complaint department is the "back room" people and I can't speak to them. I am to make my complaint on their site. You can't make a complaint online as it will not let you state the grievance. Their tactic is to ignore you until you go away. I have five thousand reasons that I'm not going away.

9/29/2024 Grand Princess (GP) round trip from Los Angeles to Hawaii. I have issue with the Grand Princess casino Assistant Manager (Ms. You) and Casino Manager. Princess casino rules and regulations (CRR) indicates "each ship have at the casino cage a current list of contact information for their home office or casino operator where the passenger can pursue their dispute". GP casino does not provide the info. I wrote to Hotel Manager (per CRR) and no response. Per Casino Manager, "issue was returned to him". Where is the "internal audit department" per CRR? Casino AM (Ms. You) kept on saying "it is the House Rule", I want a copy of the "House rule". Photo enclosed (10/4 and 10/9) showing no change in one box after other 3 boxes cleared.

My name is Paul Johnson.
My cruise fare is on the original booking is $2997 per guest. On 08/17/24 on Princess.com the fare for the same category (ME deck 11 cabin B217) was listed as $2749 per guest. When I called the first time and got a princess agent I was told this price was only for new bookings. It said nothing like that online, in fact it says "if you find a lower identical cruise fare on Princess.com prior to your final payment we'll match 120% of the difference in the form of an onboard credit". The difference is $248 per guest for a total of $496. Based on the 120% guarantee I should receive an onboard credit of $595.20. After talking to 3 different agents one of them gave me a credit of $100. That would be of course less the $100 credit I received from the agent.

We were scheduled to go on a princess cruise April 7, 2024. Our flights were booked through Princess. We went to the airport when our flight was scheduled but told that we had no flight reservation. After many phone calls I learned that our flight was moved to April 6, flying out of Dallas…we live in Missouri, with multi stops. We did not get any notification that the flight was changed so we missed the cruise. American Airlines blames Princess and Princess blames American Airlines. This was supposed to be a family cruise so it has caused lots of tension with the family. This ordeal was a nightmare and I don’t want this to happen to anyone else

This is the worst and worst customer service I have had in my life.

I travelled with Princess Cruise more than 10 years ago, and because of their unprofessional customer service on that trip, I decided to change to another shipping cruise in recent years.

Recently, my friend pushed me to go back to Princess Cruise, so I decided to give a trial

We have a group of 8 people on this trip. My personal booking reference is 6HHL7N. Since, I am the head leader of the group, I must arrange the Shore excursion and Dining arrangement for the whole group. I tried to log into my personal account many times, but no success. (now the Shore excursion discount promotion is expired). Then I called customer service by online chat and voice call. Every time, a different agent gives me a different answer and solution, and every time I must wait for more than an hour or even 2 hours for an update answer. And sometimes 24 hours to check back the outcome.

At last, I have 3 or more Captain’s Circle No. which the final is [protected], [protected], and 761318033A. On August 3, 2024, I called in the customer service center again, I have to spend most of the time explaining the whole story. The agent takes another one hour to update all my information. His name is Jim, and he gave me his I/D JGO7269 and swear that he will call me the next day (August 4, 2024 @4:00p.m.) because the system needed 24 hours to update. Even though I am on the road, I hurry back home to wait for his call to finalize the problems. And I waited for the whole evening, no call, no response, no answer. Then I called the customer service center again, still circling round about my issues without any new outcome.

Now, my problems are:

My name is Yu Ting Paul Chung, I cannot log into my account to manage my upcoming sail booking

My last Captain Circle’s No.is 761318033A, (please confirm)

I cannot log in with my email address

My previous 15 days' sail is missing after several modifications by Princess different agents.

I cannot add new journey to the phone app, it always stated that it is “Internal Server Error”

Different agents keep on telling me that my profile information in the Princess system is not updated, then it results that I cannot log into my account. And they (more than 6 agents) keep on modifying my personal profile. I don’t know what the final end result is in the Princess Cruise system?

My contact email is [protected]@hotmail.com My cell phone is [protected]

Booked and fully paid for an Alaskan Cruise. Recently, noticed our flight home had been changed to an all night flight with arrival home a day later. When I called Princess, they told me there were no flights that “met the ship’s criteria” that would avoid an overnite flight.

We do not want to fly home overnight OR arrive home a day later than planned!