Princess Cruise Lines’s earns a 1.2-star rating from 334 reviews, showing that the majority of cruisers are dissatisfied with voyages.
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Princess Cruise Lines - I never got a refund from them.
It wasn't a lot of money, yet I was promised a refund of USA $44.95 as I switched from one shore excursion to another more expensive one. I took a Caribbean cruise in January 2025. Yet after several calls and emails to them. I can see that Princess does everything to not refund my money. I wouldn't go on another cruise with them. The room was great as wa...
Read full review of Princess Cruise LinesPrincess Cruise Lines - Dreadful
Recent cruise undertaken by myself and four friends. Ship great but dreadful experience in terms of their charging structures. If you purchase on board they process it through your credit card and also hold the equivalent funds or more on your credit card depriving you of those funds. Charges processed were way in excess of expenditure. After complaining...
Read full review of Princess Cruise LinesMixed Feelings About Hotel Parga Princess
As someone deeply passionate about travel experiences, I must share my thoughts on Hotel Parga Princess. While the overall ambiance of the cruise ship is captivating, there are certain aspects that left me with mixed feelings. The attention to detail in the main atrium is commendable, creating a truly spectacular setting. However, the living quarters seem to have been overlooked, with some guests facing challenges in movement and comfort. The issue with soot stains and cleanliness in certain rooms is concerning, impacting the overall experience. Additionally, the lack of clarity on additional charges, like specialty coffees, can lead to unexpected surprises for guests. Despite these drawbacks, the beauty of the Royal Princess shines through, hinting at its potential with some improvements. If considering a stay, opting for a full suite might enhance your experience or waiting for necessary refurbishments to address existing issues could be worthwhile. Your journey on the Royal Princess may vary based on your room choice and expectations, so proceed with caution and awareness.
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Pros
- Diverse Itineraries: Global destinations.
- MedallionClass Experience: High-tech cruising.
- Culinary Delights: Gourmet dining options.
- Onboard Entertainment: Broadway-level shows.
- Wellness Focus: Spa & fitness amenities.
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Cons
- Higher pricing than competitors
- Limited itineraries in off-peak seasons
- Occasional overcrowding on ships
- Not all ships are equally modern
Rating Princess Cruise Lines Website ONLY
Rating Princess Cruise Lines Website ONLY. Their website is STUPID. It times you out about every 5 to 10 minutes while you are reading the descriptions of the Excursions. That is EXTREMELY MADDENING. Even if you go back to the Excursions page after reading a description or two, the IDIOTIC website will log you out. It's like they WANT to DRIVE CUSTOMERS AWAY
Recommendation: Princess Cruise Lines Website Sucks
Princess Cruise Lines Complaints 330
Platinum Insurance 60 day waiver
Booked Cruise Aug 2024, purchased Platinum Insurance. Husband started having issues with BP in Dec after Dr changed meds in June. He had been stable with BP up until Dec. Cancelled, filed claim, denied, given cruise credits, unable to use as Dr states not safe to cruise. Would like $ refund. Princess not out anything as they rebooked our cancelled room.
Read full review of Princess Cruise LinesOn board shopping
I purchased a pair of earrings on board. The receipt claimed I purchased two identical pairs and charged me double. I had no idea until received my account summary after the cruise was finished. I have pursued this through every channel given to me and still I’m told there was no error and I have to suck up the double charge. Instead of $40.80 I was charged...
Read full review of Princess Cruise LinesBooking a cruise
I have had nothing but problems with booking a cruise and it has gone from bad to worse. I am on my third cruise personalizer who is no better than the others I had. Their promises to help you are just words and no action. Ocean ready couldn't even help me with getting into the ocean ready app and left me not knowing what to do. Add to that I decided to...
Read full review of Princess Cruise LinesIs Princess Cruise Lines Legit?
Princess Cruise Lines earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Princess Cruise Lines. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Princess Cruise Lines has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Princess.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Princess.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Princess Cruise Lines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Princess Cruise Lines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Princess Cruise Lines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 330 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Princess Cruise Lines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
16 day Hawaii cruise leaving LA on March 23, 2025. Our reservation number is 6VMK5P.
Today, March 26, the captain told everyone that the Maui cruise port was canceled because not enough room for the ship to dock. Extremely upset. My wife and have just retired and we have limited money available to travel. Never been to Hawaii and the highlight of the trip was to do the road to Hana. We have had the trip booked for over a year and now you...
Read full review of Princess Cruise LinesNon refund
On 18 Oct’2023 (effective date 20 Oct’2023) I booked 2 cruises 6R7R8W & 6R7RHX whilst onboard a Princess ship. $200 was paid via my Visa card (statement photos included). These cruises were cancelled in Sept’2024. For the past 5 months I have been told numerous times by Princess that I paid my deposits by ‘Future Credits’ & that they had expired. My...
Read full review of Princess Cruise Lines and 2 commentsOn board credit
My promotion PE5SL00 offered me $400.00 onboard credit. Agent 1 booked the wrong cruise. Agent 2 booked the wrong offer code. Agent 3 GUARANTEED the $400.00, along with 100 in free play, was added. He told me I needed to pay now or lose my cabin choice...gave me his e-mail so I could contact him if any trouble. Of course, the money didn't appear and...
Read full review of Princess Cruise LinesCharged for two rooms, and they changed the reservation to one room
Booking 7TCJ5M Purchase a cruise on November 11th. Had to pay in full because the sail date was December 23, 2024. I went through the online portal to book the cruise. I have adult witness that saw me book this cruise. I selected two rooms. I assigned the two occupants over the age of 21 for each room, and the 2 other guest per room, for a total of 4...
Read full review of Princess Cruise LinesGrand Princess Casino not following their own rules/regulations, lack checks, lack "fairness"
9/29/2024 Grand Princess (GP) round trip from Los Angeles to Hawaii. I have issue with the Grand Princess casino Assistant Manager (Ms. You) and Casino Manager. Princess casino rules and regulations (CRR) indicates "each ship have at the casino cage a current list of contact information for their home office or casino operator where the passenger can pursue...
Better Than Best Price Guarantee
My name is Paul Johnson.
My cruise fare is on the original booking is $2997 per guest. On 08/17/24 on Princess.com the fare for the same category (ME deck 11 cabin B217) was listed as $2749 per guest. When I called the first time and got a princess agent I was told this price was only for new bookings. It said nothing like that online, in fact it says "if you find a lower identical cruise fare on Princess.com prior to your final payment we'll match 120% of the difference in the form of an onboard credit". The difference is $248 per guest for a total of $496. Based on the 120% guarantee I should receive an onboard credit of $595.20. After talking to 3 different agents one of them gave me a credit of $100. That would be of course less the $100 credit I received from the agent.
Claimed loss: Should receive $495.20 onboard credit
Desired outcome: $495.20 onboard credit and an apology
Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.
Flight for booked cruise
We were scheduled to go on a princess cruise April 7, 2024. Our flights were booked through Princess. We went to the airport when our flight was scheduled but told that we had no flight reservation. After many phone calls I learned that our flight was moved to April 6, flying out of Dallas…we live in Missouri, with multi stops. We did not get any notification that the flight was changed so we missed the cruise. American Airlines blames Princess and Princess blames American Airlines. This was supposed to be a family cruise so it has caused lots of tension with the family. This ordeal was a nightmare and I don’t want this to happen to anyone else
Claimed loss: A lot of time on phone calls. My husband and I had to take a week of vacation off work,
Desired outcome: Fix this issue so nobody else has to go what we went through
Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.
What a mess, an absolute disaster. You planned a family cruise, and this happens? No way. Princess Cruise Lines and American Airlines, both pointing fingers at each other, it's unbelievable.
Here's what you need to do: don't take no for an answer. You deserve a full refund, and they need to make it right. Keep calling, keep emailing, make them uncomfortable. And make sure everyone knows what happened. They hate bad publicity more than anything.
You and your family were looking forward to this, and they let you down. Stand your ground and get what you deserve. They need to know you mean business.
Customer service
This is the worst and worst customer service I have had in my life. I travelled with Princess Cruise more than 10 years ago, and because of their unprofessional customer service on that trip, I decided to change to another shipping cruise in recent years. Recently, my friend pushed me to go back to Princess Cruise, so I decided to give a trial We have...
Read full review of Princess Cruise LinesChange to unacceptable flight home
Booked and fully paid for an Alaskan Cruise. Recently, noticed our flight home had been changed to an all night flight with arrival home a day later. When I called Princess, they told me there were no flights that “met the ship’s criteria” that would avoid an overnite flight.
We do not want to fly home overnight OR arrive home a day later than planned!
Desired outcome: Original flight home reinstated !!
Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.
Cruise is leaving early and Princess is keeping my money
We were scheduled to depart on a Red Sea cruise from Dubai on March 11, 2024 however due to the ongoing security situation in the Red Sea the itinerary has been changed with a new departure out of Cape Town. Now I must be clear that the issue does not surround the change in route due to the security issues, however does have to do with the departure date...
Read full review of Princess Cruise LinesThe whole trip was awful!
The trip was awful. Will never cruise Princess again! I sent an email when we got home, also when we were onboard. We have never heard a thing from Princess. Very poor customer service! Breakfasts were terrible, pastries were dry and hard from day 1. Lunches were mediocre at best. Requested a queen bed, we got twins. then after the 3rd call they guy that...
Read full review of Princess Cruise LinesFinancial compensation
To Whom it May Concern, Per your call on Nov 22, 2023, I am writing to you today to discuss a recent trip my husband and I took with Princess Cruise Line. This trip should have been the trip of a lifetime, however, it turned into one of great stress and anxiety. As you’ll see in the details following, we have post-traumatic stress from the events that...
Read full review of Princess Cruise LinesMisleading change in booking
My husband and I were originally booked in a forward mini suite with the premium package. We booked with L.H., Princess Travel Advisor. I received an email about upgrading and had questions so I reached out to L.H. last week. After discussion, we decided not to upgrade but I asked for her to check on the price, because it looked like the booking prices had...
Read full review of Princess Cruise LinesBooking lies
On August 11, 2023 I booked with Giorgio at Princess booking over the phone at approximately 1730 cst. I asked him what if I cannot get a passengers passport renewed in time for the cruise. He stated don't worry you don't need a passport to cruise the Caribbean just a birth certificate and a photo ID. I confirmed with him that my itinerary included...
Read full review of Princess Cruise LinesPricing policy
As a result of a Press Release issued by Terry Thornton in October 23, in which he stated: "Gone are the days of last minute discounts close to departure dates. Our new pricing policy will always reward guests who lock in their Princess vacations well in advance. The time to book your 2024 vacation is RIGHT NOW..." I did just that. An elite customer, I...
Read full review of Princess Cruise LinesBeing charged a bar bill that wasn't ours. Then buying a citizens watch from 09/ 21st/23 and not working correctly.
The dealing with trying to get my money back for a Bar bill that was not ours and dealing with the Citizen lady's watch bought onboard that does work correctly. Why can I not get a RESPONSE from you on what is happening? POOR CUSTOMER RELATIONS. Dissatisfied Elite passenger. Purchase of watch on September 21st/23 onboard the Sapphire Princess. 5N2WHH
Claimed loss: $150.00 US Funds we paid for these two items. The Bar bill which was not ours and the Citizens watch which was supposed to be a Birthday gift to my wife. My time at $200.00 an hour times 3 hours dealing with this so far.
food prep quality Fort Lauderdale to Houston
The beef, pork, and fish meals were unacceptable. I have been in the Restaurant industry for the past 22 years and 80 years old. I am used to high-end quality for meats, and seafood' The lamb chops were underdone and the knives could not cut the meat-- I had to pull the meat off the bone. The pork and beef ribs un-eatable (they should not be on the menu...
Read full review of Princess Cruise LinesAbout Princess Cruise Lines
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Overview of Princess Cruise Lines complaint handling
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Princess Cruise Lines Contacts
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Princess Cruise Lines emailsrelations@princess.com100%Confidence score: 100%Support
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Princess Cruise Lines address24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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Princess Cruise Lines social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 21, 2025 - View all Princess Cruise Lines contacts
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