Princess Cruise Lines
Reviews and Complaints

My family had fully paid for a Fiji Cruise on Majestic Princess departing December 8, 2022 from Sydney, Australia, booking 3WWMCM. My partner tested positive for Covid-19 the day before the cruise, and following Princess rules and advice from our cruise consultant Tristan Robles, we provided written notification that based on Princess rules, we could not travel due to Covid-19. We were advised that based on Princess rules, we would receive a Future Cruise Credit (FCC) for the value of the cruise, within 60 days of the cruise return (December 21, 2022). It has now been more than 90 days, and still no FCC. We have sent emails, and phones our Cruise Consultant at least a dozen times asking for an update and timeframe for the FCC. On each occasion he has said he will escalate and call back with an update. Not a single time has he called back, and still no FCC.

Emerald Princess British Aisles Sept.6, -18, 2022. Our luggage was misdirected to another terminal and the Princess Cruise representative would not let us go to retrieve it. It never made it to the ship. She stated that if we went to the terminal the ship would not wait for us. We only had the clothes on our backs. Princess will tell you they will wait for you when you make your reservations. We purchased travel insurance through AON and they were supposed to reimburse us for clothes and toiletries and we have fought that battle with them for 6 months. We will never travel with them again and do not ever buy AON travel insurance…they did nothing to help us. The issue was not resolved and we would not travel with them again. This was our 6th cruise. No faith in them or the insurance.

We recently made the payment for the reservation for a trip on the "Enchanted Princess" cruise line to the greek Isles. We made the mistake of booking both the flights and the cruise through "Princess" owned by Carnival Corporation. Right after we made the payment (about $10k), we got a notification that our flights had been changed. The change gave us only 55 min connection time for our flight to Rome. We called to try to get it fixed. After 2 hours on the phone, we got disconnected and nobody ever called us back. Our flights would get changed a few more times, each time for the worse. Not only our flights got changed, our cabin has been changed as well. Now what we have is a far cry from our original reservation. A reservation is meant to be kept. If you can't fulfill a reservation, especially after it's paid for, what are you doing in a business where reservations are the vital contracts between you and the customers? This has to be the worst experience we've had with a company. Where is the integrity and honesty?

This complaint is for the Princess Alaska cruise on June 26 to july 3 ,2022 from Seattle to seattle. Booking number 2gwm2g for Brittney Benesz and Devon Drozdowski. Membership number 691764357B. On Dec. 8 2021, $1576.60 was sent for shore excursions but the onboard credit was $1476.20. Short $154. Upon arrival , we were charged for two more transfers to the ship. Transfer were paid at time of booking. Two excursions were booked for skagway for $379.90. They were cancelled because of some problem on Skagway. We did not receive the refund. I had disputes against Princess through Discover Card. SHARON Taylor rejected them without an explanation. Ihave travelled on many trips with Princess booking 2 to 7 persons. the total owed is $571.90. My e-mail address is [protected]@ verizon.net. Phone [protected]. Address 11 reo court ,colonia,nj 07067

We boarded from the ship in Melbourne on the 23rd of February until the 8th of March cruising to New Zealand, I had booked a cabin with a restricted view. We were given our cabin number and proceeded to our cabin on Deck 8 422 what I found when we entered was a Queen sized bed under the porthole with bunk beds on each wall, the cabin was not as I requested, I did not ask or want a cabin with two extra bunk beds.

On the first night I awoke and rose to go to the toilet, I promptly banged my head on the bunk bed, this caused dizziness and a headache. We made a complaint the following day at customer service and was not helped at all, in fact they were very dismissive. The next night the same thing happened again, and this was the third time I had banged my head. This time the young lady at the desk was helpful and arranged for the beds to be rearranged and were parted and put under the bunk beds. This arrangement was still not great but it was better than nothing, I still had to be very careful getting in and out of bed. I had a bad headache for the rest of the trip, which is unfortunate

This was NOT the cabin I REQUESTED and I should have been informed prior to leaving that I had been allocated a cabin I did not want. You were aware of our ages 82 and 76 that this cabin was not acceptable for a couple in this age group seeing the potential hazards. I am seriously contemplating seeing my solicitor re this matter, and will wait for your reply prior to doing so.

We are very angry and disappointed with Princess cruise’s admin team. We saved hard and booked our Caribbean cruise on the enchanted princess in July last year to take place in February this year. We were allocated 2 rooms next door to each other as we were a party of 5 and my husband and I both share the care of our disabled adult son. Only to find out 10 days before our trip when picking up our tickets that princess had changed our rooms, 1 to the back of the ship and the other to the front opposite sides and a deck apart. This was totally unacceptable and our travel agent virgin holidays tried to explain to the admin team to no avail. We are both pensioners and this has caused us so much stress and anxiety that we didn’t want to go. On the ship it took us 20mins to get from 1 room to the other this is unacceptable, we were eventually moved to the same side 1 deck apart still not ideal but a bit better.if you book 2 rooms together that’s what you expect to get. We are angry that they can treat paying customers in this way.

Princess Cruise Canceled one of my excursions and I have yet to be reimbursed after I was told while on the cruise that I would get my refund and credit card credited the funds within 15 days. I just filed a chat as I couldn’t reach anyone by phone and now via email was told that it would 4-6 weeks. What the heck kind of service is this?

They had no accounting problems putting my final bill together.

Why does it take so long for a refund?

We board the royal princess on February 10. It started with my bag lost. The entire cruise was unorganized we had to contact customer service to correct our bill several times which included charges we did not make. The food was the worst, the events the worst I have ever seen and entertainment was awful. My husband and I were so excited to take this cruise so we spent our savings and planned for months. My husband is a disabled vet and he is losing the use of his legs which made this trip even more important. The worst was on day 9 we got Covid, I was advised it was brought on board by a crew member, regardless it was very hard on both of us. Medical came and tested us. Greg tested positive and I was negative. The doctor told me I was free to do anything on the ship. Which was crazy as I was exposed and the next day I got it. We had to stay in our cabin and order food which was terrible, always came cold and ice melted, milk for cereal was warm. It was obvious no one cared not to mention no one checked on us. We were charged 32.00 for a 4 oz bottle of cough medicine which was shown online in you shop for 15.00. The last day we were held in our cabin for hours until we were led to a room and then sent out in the cold to collect our luggage in a crown of other sick people. No near by cabs no wheelchair no assistance. Then when I got home I realized I had left a bag with all of my id and credit cards in the room. I was sick and not thinking clearly. We are very sad that our once in a lifetime trip was so horrible. We are broken hearted because it was a once in a life time for us and my husbands last opportunity.

Joyce white

Booking # 2TWC7W

12 Day Cruise around British Isles with Orkney Islands with Emerald Princess on June 2, 2022

We (my family and I) have been using Princess Cruise for a number of years. We have always been happy with the service until our last cruise.

I wrote a letter to [protected]@princesscruises.com, in July 2022 without receiving a respond. In November 29, 2022, after waiting on hold for 1.5 hours, I reached [protected]@PRINCESSCRUISES.COM. He asked me to send him the letter and would take care of the issue and return a respond within three weeks. In January 2023, after not receiving a respond, I called again, waited 1.75 hours and was told to email the letter to Nicole at customers relations. As of today, I have not received any respond. Needless to say, I am very disappointed for the cost of the cruise and getting there.

This is my letter:

This last trip was very special for us. It was husband and I 26th wedding anniversary and my daughter’s graduation from university. Marie had planned this trip for us to make it special. She had us in a room with a queen size bed and balcony. Instead, we received a room with four single beds, of which one of them fell onto my husband while he was asleep several nights. Or, as we get up from the beds we hit our heads. We asked for our beds to be pushed together but it was not done. I was disappointed with the lack of attention. On June 8th – our 26th wedding anniversary – my husband had requested robes and the room to be decorated and it was not done.

My daughter was supposed to have a full-size bed but got a room with four beds which every time she got out of bed; she hid her head on the overhead bed. She was supposed to be next door to us but was a few decks up from us. My husband had requested a celebration for her room with decors as she just graduated from university and did not receive it.

On both doors, there were to be celebration cards – Happy Anniversary and Happy Graduation.

The places stopped were great. I wished Princess had spelled out better that a lot of time will be spend taking the tender to shore and transportation to the city. We spend about three hours each day with travel and waiting (for the tender).

I was disappointed that more guests did not wear masks while on board and in the community. On Day 9, we were all forced on lock down because a few people got COVID.

My husband ear pods were stolen from our room. He was able to track the movement once we got back home, as it continued on the same places we had recently visited. I reported to Lost and Found, received Report ID: [protected], and has not received a respond.

I do look forward to hearing from you.

Celeste

We have been trying to book our next cruise on the Princess Ruby vessel, departing Galveston, TX on April 2, 2023.

We received a "Casino Award" of a FREE balcony room plus other benefits based upon our previous trip that departed on 12/29/2022 from Galveston, Texas on the Ruby Princess. On February 1, 2023 be booked the award and received a confirmation number of 4 MWMHV. We paid the required reserve deposit and port fees ($680.00). Since February 1st, this trip has been cancelled and rebooked FIVE times. In addition, I was forced to pay an additional $680,00 and was told that the previous amount was refunded to me. As of today (2/21/23), I have NOT received the stated original refund.

As an "Elite Class" Princes cruiser and a shareholder of CCL, this is extremely frustrating and more importantly a significant concern about the operations of the Princess Cruise Casino group. As a shareholder, I would have thought that due to the recent sailing issues because of COVID, they would expend the necessary resources to "return to normal".

Please help in getting this issue resolved.

Warmest regards,

Floyd R. Weiss

We are Platinum level Princess cruisers. We chose this cruise primarily for the itinerary which included a Land Tour to Machu Picchu followed by a cruise around Cape Horn and Antarctica. Unfortunately, that itinerary was in flux and cut back before and during the trip. We've written a long, detailed letter to Princess' Executive team and to Guest Services. To date, we have had ZERO response. An abbreviated version follows, which I've called "The Good, the Bad and the Ugly".

As for the truly "Ugly" items, unforeseen circumstances (such as the political situation in Peru, weather and sea conditions) are no one's fault and we understand that. However, the lack of proactive planning, communication and management on Princess' part was a significant factor in handling these circumstances that needs to be addressed and improved. In our letter, we've offered a balanced viewpoint and specific suggestions.

We hope those of you who book this itinerary have a good experience, one that's certainly more than just average.

The Good:

- Scenic cruising through Tierra del Fuego and the Antarctic Peninsula (although the latter was cut back). Stunning.

- Local tour company in Peru (Lima Tours) that accommodated, transported, Covid tested and led alternative activities for the 36 of us on the canceled Machu Picchu land tour. Excellent communication and overall management despite difficult circumstances

- 34 new friends made from the canceled Machu Picchu tour group

- The cities of Lima and Buenos Aires

- Activities we booked on our own in Peru (day trip to the Nazca Lines) and in the Falkland Islands (trip to Volunteer Point to see the penguins)

- Onboard service from cabin stewards, bar and wait staff, and the activities staff. Notably, at the Explorers' Lounge, and the International Cafe. Always pleasant and helpful, always eager to accommodate.

- Food and Beverages at the specialty restaurants, specifically Alfredo's, the International Cafe and the French fries at the outdoor grill

- Vegetarian options on every menu (although they were of mixed quality and nutritional value)

- Desserts were generally very good and mixed drinks well prepared

- Refunds for the canceled Machu Picchu tour and credits given for the Valparaiso embarkation "disruption" (see Embarkation, below) and refunded fees for other canceled port stops.

The Bad:

- Some of the alternative activities in Lima were disappointing (a cooking demo one day; a horse demo on another). Nothing could replace Machu Picchu, but there were other interesting day trips to be had (such as to the Nazca lines — which we booked on our own; nature preserves, beaches) and activities that could have been offered to people as options — had Princess planned proactively.

- Onboard, ongoing outages of requested foods and beverages, despite having pre-booked and paid for a Premier Beverage package. This included basics like Johnnie Walker Black, premium wines such as Caymus, premium port wine, Chai Tea, and on one day, yogurt (!) (The explanation for the lack of yogurt was that it had been restocked at a port stop, but the crew couldn't locate it in the storage pantry).

- Nightly confusion/haggling with the dining room staff to confirm that we had a Premier Beverage Package. Annoying and embarrassing.

- Poor location of dining room seating (always next to servers' stations) and resistance to requests for alternatives, despite having a standing pre-booked reservation and dressing nicely for dinner.

- Some food not well prepared (meats not cooked as requested and some not of good quality, having to be sent back.

Poor quality scrambled eggs, both at the buffet and in the dining room). Some menu items didn't deliver as described.

- Obvious use of leftovers from prior days' menus in some items (particularly, the vegetarian Mains). Vegetarian options mostly starch based and needing a balanced protein element. Serving sizes of Main courses a little skimpier than we've experienced previously.

- Canceled first planned stop in Punta Arenas, Chile, due to unplanned refueling stop (see Embarkation, below) where we had a private excursion booked and paid for

- Limited touring in Antarctica due to unforeseen weather, sea conditions and other unknown factors.

The Ugly:

- The cancellation of the planned Machu Picchu land tour, not officially decided or communicated until the very last minute - literally the day we were flying to Lima. This, despite obviously deteriorating conditions in Peru and travel alerts from the U.S. State Department. Very poor and mixed communication to passengers in the week prior to the cancellation, with misinformation circulating on social media and cruise forums. Not enough time to assess and replan reasonable alternatives without financial impact.

- Transport and bus "tour" of Santiago, Chile, on embarkation day enroute to Valparaiso cruise port. A stop to a supposed "Nature Preserve" that was not picturesque, had very little wildlife, looked and smelled like a sewage treatment plant.

- A painfully slow drive around the city with no bus parking and no real opportunities for photos or actually seeing any landmarks. We drove around the same square three times.

- A midway stop at a tourist trap, crowded with hundreds of other passengers.

- Embarkation at Valparaiso cruise port that included a 7-8 hour delay for thousands of people. No honest communication about the length of the delay, which could have enabled people to make alternative plans until the ship was ready. No onsite communication or effective crowd control/management by Princess. Not enough seats; people (many who were senior citizens) literally sitting or lying on the floor. No food or water distributed until at least 3-4 hours of waiting. Restrooms quickly overloaded and were out of service. No real process in place when boarding finally began (group numbers given out, but not clearly led or honored with many "jumping the line") A poor PA system that couldn't be heard over the noise of the crowd.

- No extra effort made by the onboard staff when we finally boarded at 10PM. Staff was "business as usual" and rushed

- Luggage not arriving at stateroom until hours later, well after midnight

- Passengers from prior cruise missing flights and other travel plans due to late disembarkation/re-embarkation at Valparaiso

- Cancellation of first planned stop at Punta Arenas, due to refueling that couldn't happen at Valparaiso embarkation. A wasted day at another port with passengers not allowed to leave the ship or make other plans.

On 2-5-2023, I booked a cruise with Princess, booking number 4G5L6G. I paid for the entire cruise at that time. On [protected], I was talking to a friend about my upcoming Alaska trip. She was interested, so we went on Princess' website and found the same itinerary, same number of days and on the same ship with the best beverage package and room for $1169.00 per person. The one I booked on February 5th, 2023, has the same beverage package, same itinerary and the same ship, but I was paying $1330.00 per person. I contacted Princess and spoke to Brandy. I explained to her about what I noticed on Princess' website and the drop in rate for room. Brandy told me that she would have to check with someone and told me she was going to put me on hold. She came back online a short time later and said she was still checking for me. She did return to the phone and told me that that special was for new customers only and the special did not apply to me, since I had already made reservations. I explained to Brandy that I was a new customer. I then asked to speak to a supervisor, and Brandy told me that there was no supervisor, she is the highest there is. When confronted with the fact that Brandy told me she would have someone look into my reservation, she became defensive and her attitude seemed to change.

I think that the way the web site reads is misleading and when you drop the room price and beverage package price that Princess should make the customer aware that the special is only for new customers, because you are no longer a new customer once you make a reservation. I will suggest to my friend to look for another cruise line and not use Princess since Princess does not want to work with their customers. Other cruise lines will honor the drop in room rate for their customers.

I would like to have someone contact me either via email or by phone. My email address is [protected]@wmconnect.com and phone number is [protected]. I look forward to hearing from you.

Kathleen Shelley

We received a casino offer from Princess, we have been going on Royal Carribean with a casino group, however we have been to Alaska and Panama Canal with Princess and had a very nice time, booked through a travel agent. After the last experience, where I went through the process of booking, I cancelled because of the stress I encountered with the process, this is what happened.

I called and was put on hold and I decided to let them call me back, as they said the wait time was an hour, so i left my name for callback. It was at least 2 hours before I got a call, I had tried to book online but I had questions. After about an hour, we had reservations and my payment was made, I was getting casino perks and VIP status, although I did not feel like it. I tried to do a chat regarding the times i had to be there, to see if the tickets I was going to buy gave us enough time, the lady told me that it was about 50 minutes from airport to port, so if I needed to check further go to Princess Air, I tried to use Princess Air, but when I asked for air from Wichita, KS to LAX, it informed me that I didn't need any air service to my destination. I started another chat to find out what was going on, the guy seemed nice and said he would check, I waited which was not a problem, i had been waiting all day, until the computer chat said time was up, so i pushed the continue and all of a sudden there was no more chat, so I went in again and chat was busy so i left a message with my phone number, no response. I had again left my callback number on the waiting list, and after i had given up getting any answers or finding our if my sister and her husband could get a casino discount and go with us, another lady called from princess. I told her about my problems, between the tears, and she checked and said i put the wrong thing in where ICT wichita should be, i told her i didn't fill it out the lady named mai or may did it. She said then she did it wrong, I told her I was so upset about the whole experience i didn't want to go anymore, so she cancelled the reservation 4vcp8m, you can verify everything i have told you as chat has paper trail and recordings are made of phone calls. i will go back to Casinos International they have never treated me this way. Marsha johnston

you should take what you want from my experience and try to make it more attentive and pleasurable and less stressful, I'm sure i am not the only 75 yr old trying to make reservations. We wanted to go somewhere other than the same Caribbean stops but we will find something else,

I canceled a cruise last august, due to a medical emergency. Your agent (AON) received all required information and did not refund my costs. They (you) provided credit not equal to full refund, The insurance states a full cast refund.

Since you are the agent who sold me the insurance, I now fully expect you to make me whole. You can look up the proper booking number.

AON said that my wife did not receive current medical treatment. That is a lie.

I am going to try to attach two documents showing that treatment. I look forward to having a return call. The last time, I am still waiting to be contacted.

Martin T. Standel

[protected]@comcast.net

[protected]

We sailed to Alaska in August, all excursions were prepaid. Out itinerary changed from Skagway to Icy Pt. The Icy Pt. excursions had to be booked onboard. It appears we were double charged for excursions. We requested assistance twice by phone and again by email. We received an email response on November 2nd stating it may take an unusual time to respond. It is now February!

They are very attendant while booking and on the ship but once you leave absolutely no customer service!

Traveling with my 87 year old partner on South America Cruise Jan 20, Saphire Princess Santiago. Embarkation. One of the worst experiences I have ever had. Please do not ever have your guests go through this horror again. More than 3000 people in an uncontrolled and unsafe environment. Where were the necessary crowd controlling measures? Only One person that I saw controlling the numbered check in. Then the captain making the first announcement ob the ship; Congratulating ALL THE CREW for their great job dealing with this 8 hour delay. WHAT? Then the extreme unfriendly bar and fast food associates. Your people at the customer service desk NO CLUE answering a question correctly. I will never use your product again. Jose Garcia Belustyak 26 years of customer service experience with a major European Airline.

Dear Princess Cruises.

This is how our Princess Cruise on Sapphire on the 20th Jan started.We arrived at the port at 12.30 to be told there was a docking delay but no details.

Then we were told we needed a covid test to board which was the first time this was even mentioned at a cost of 15 dollars unless you had already had a test. Annoying but not a problem.

We then spent 7 hours in the departure terminal with over 2000 people who were not the youngest or fittest with not enough seats for everybody.

We had no information whatsoever; water and sandwiches arrived after 6 hours which were very dry and inedible.

It was like a refugee detention centre with people sitting on the floor and toilets that were blocked.

When we did manage to board, we had ordered a twin room only to find it was a double. We splashed out to get a suite only to find it was very tired, brass fiddles around the shelves were either bent or missing and the balcony was tatty and holes in chair.

We went for dinner, the rolls were rock hard and after 3 different baskets they managed to get some soft rolls from a different department.

The meal was lackluster not what we normally expected from Princess.

On returning to our room we still had not received our luggage 10hrs after we put it on the dock - a quarter of a mile from the ship.

So we had to go to sleep with no wash bag, personal items etc.

The following day the Captain came over the tannoy system and praised the staff for the rough day they had had but no thanks to 2000 plus mainly elderly and some in wheelchairs who had an even rougher day.

Then to add more pain as the ship was unable to refuel we had to refuel the next day so we were told we had to miss the next stop Punta Arenas which represents a quarter of our stops out of 16 days.

We have now been on the cruise for 10 days and our comments regarding the food has not improved unfortunately the accounts have been at work which is a shame.

This is our 6th cruise with Princess out of a total of 16 and the only disappointing one, your standards seem to have dropped but not the prices.

Cannot send photos as on board the ship and the WIFI is too slow.

Chris Spiller room E725.

Princess Cruises cancelled my Norwegian Fjord cruise in 2021 due to Covid (ref: 2P6XVL) and offered me the identical cruise in August 2022 at the same price which I accepted. In August 2022, Princess still required Covid testing and unfortunately, I tested positive and had to cancel the cruise (ref: 2N69DC). This booking was for me as a solo traveller. The options offered were to pursue a claim on my insurance or future cruise credit. I took the future cruise credit in good faith as I knew I would be booking the same cruise in 2023. Subsequently I am now travelling with a friend who is a US citizen and she booked the Norwegian Fjord 2023 replacement cruise through her US travel agent. However, I cannot get my FCC allocated to my portion of the booking either through the UK or the US. I have telephoned the UK on numerous occasions and twice to the US without success and I am told I will have to book another cruise through the UK to use the FCC which I cannot do. The UK say their system is different to the US system. I cannot believe there is no work around this. I have asked for a refund so I can use the money against my current booking and they won't do this either. I got a good deal with the original booking in 2021 carried through to 2022, but I am now paying a lot more even though I will now be sharing a stateroom and the balance will have to be paid in May 2023.

According to The Princess website, "The Passenger has the right to cancel the Contract prior to commencement of the Package without paying any cancellation charge in the event of unavoidable and extraordinary circumstances significantly affecting the performance of the Contract. In such circumstances the Passenger shall be entitled to a full refund of all monies paid, but shall not be entitled to additional compensation".

I would consider Covid to fall under this section and therefore, if the FCC cannot be transferred, then a full refund should be given for the monies paid. I would not expect additional compensation.

I have emailed various high level people in the US and still waiting to hear from them. I have, however, received a response from US Customer Relations who advise the UK should be dealing.

I look forward to hearing from you in due course.

Today Is Jan 20, 2023. The process to resolve the problem as explained below began on January 7, 2023.

I received and offer from the Venetian casino marketing to come to the Venetian four 3 to 4 days and obtain a cruise on Princess Cruise Ship to various destinations with a balcony accommodation. This was in November 2022.
The flyer I received had no limitations regarding the length of the cruise. So I went to Las Vegas for four days.

When I returned. home I received a cruise certificate for the cruise. Certificate number is [protected]. The certificate we received contained no restrictions regarding the length of the cruise to be chosen. Neither was there any referral to any Princess site regarding limitations or restrictions.
So, I booked a 14 day cruise to the Caribbean through Princess Casino Marketing and my credit card was charged approximately $1179.00 Booking Number 4QHHXL.

Soon thereafter I was informed that I could not use the certificate for a 14 day cruise. So, I tried to book a 10 trip to the Caribbean using the original certificate.
I was then told I could not book the cruise because I already had a 14 trip booked. And Princess wanted to charge me to cancel the 14 day cruise. I said I am not going to pay to cancel a cruise that should not have been booked to begin with.

So. we started calling Casino Market on January 7. 2023 to resolve this problem. I got no where. I was constantly told someone would call me back to resolve the problem. No one called back. Each time I reached casino marketing, after waiting an interminable amount time, I told the person on the phone the same thing written herein. I was told the problem would have to be solved by "the higher ups" who ever they were. But none of the "higher ups" never called back. I have spoken to a manager about this, His name was Austin. He said he would call me back. He never did. I have spoken to another manager at another time and he just hung up on me. Yesterday, I spoke to a man named Arvin at Princess Casino. I told him the same story. He told me that the cruise I picked, (the 10 cruise on February 7, 2023 from Fort Lauderdale), was the the only cruise left we could pick but there were no balcony's left. He told me the would call me back. So far, no call back

I have spoken to my host at Venetian marketing, Janey Chavalit (sic) who said I could use the original 10 day certificate to book a 10 cruise and the money charged to our credit card would be applied to the 10 day cruise.
Now I have a 14 day cruise I cannot go on that I have already been charged for and a 10 day cruise to the Caribbean that is no longer available because it has taken sol long to get the problem solved (13 days and counting)

By the way, I am currently on the phone with casino marketing talking to a person who tells me the same thing as all the others. The problem must be solved by "the higher ups". I'm still on hold for 45 minutes and counting as I am writing this.
This situation is FUBAR. This is the worst customer service I have ever experienced in my life. And on top adding insult to injury, I am an elite passenger. and a stock holder to boot.

From a legal standpoint, I think Princess casino marketing has waived any cruise length limitation by booking my cruise and charging my credit card.
But we may be able to resolve the problem assuming it can be done expeditiously.
My name is Deborah Curiale I can be reached at [protected]

EZ Air changed our original flights from SAT to Anchorage on May 25, 2022 for our scheduled land and cruise trip. (2P4N5X). Instead of going through Dallas, they sent us through Chicago. As a result, we were diverted to Champaigne, Illinois, did our best to try to get to O'Hare by automobile (rental car $600), lost our connection to Anchorage, thus having to cancel our entire trip: land tour, cruise and post cruise tour
When I contacted Elizabeth de la Cruz, my Princess agent, she said I had gone through the insurance company (Aon) that Princess would cover what the insurance didn't. We immediately filed a claim, were paid $500. Each five months later for a trip interruption. We refused the checks, as this is clearly a trip cancellation. We're still waiting for a response.

To this day, Princess has not contacted us with not even a regret
This is the third time I write to you. Please help us get the $9000. We paid Princess Cruise lines for nothing.