Princess Cruise Lines – On board credit

My promotion PE5SL00 offered me $400.00 onboard credit.
Agent 1 booked the wrong cruise.
Agent 2 booked the wrong offer code.
Agent 3 GUARANTEED the $400.00, along with 100 in free play, was added. He told me I needed to pay now or lose my cabin choice...gave me his
e-mail so I could contact him if any trouble. Of course, the money
didn't
appear and contacting him did no good. Booking # 8W6K5P.
Agent 4 have me his personal phone. Told me this would be handled for sure.
Told me I'd be contacted when money was added. Of course,
nothing.

I want to cancel this mess. I have a string of 30 e-mails and a bunch of phone calls with agents who lie and do whatever else it takes to get this cruise line some money.

I was guaranteed that the credit and free play would be added to my cruise. Now, the agent who guaranteed that says he can't do anything to help, including getting it cancelled.

It is impossible to get anybody to help. I am Elite status with Princess, not a newbie. These people just plain lied and sold a product they can't produce.