Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Cruises and Charters Princess Cruise Lines
Princess Cruise Lines

Princess Cruise Lines review: Gross Negligence on a Princess Cruise Excursion in Inverness Scotland

R
Author of the review
9:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Regal Princess departing 8/13 Southhampton. Negligence occurred at the Inverness Scotland port. The excursion we purchased from Princess Cruises included 4 stops (boat ride looking for Loch Ness, Castle, lunch, battlefield). We drove 2 hours to the dock. The tour guide screwed up the departure time (I have her admitting that on video) and left 10 of us on the dock. 25% of her group. Isolated dock, in the middle of nowhere, no buildings, no cell service, no WIFI, no tour guide, no princess rep. Total shock, confusion and Utter PANIC. We eventually 'rescued' and reunited with our group within 2 hours. However, that was 2 hours of panic. I was terrified. We also did not have passports as we were told to leave them on the ship. I issued a FORMAL complaint to Princess. The responded that they were sorry however they had Nothing to do with the Tour that we purchased on their website, received confirmation from their email, tickets were on Princess letterhead, the excursion desk on the ship was manned by Princess personnel in Princess uniforms. Their communication indicates that they encourage purchasing "OUR excursions on deck 5 forward''. Their lack of concern and accountability is not ok. This ruined the cruise for me and all future cruises and excursions. I am terrified this will happen again. I am so disappointed in Princess Cruises

Claimed loss: We are seeking a refund for the absolutely ruined cruise and all of the excursions which took place after the incident. We would also like a letter of apology

Desired outcome: Compensation as noted above due to the extreme mental and physical distress that took place due to the above noted gross negligence.

Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Princess Cruise Lines reviews & complaints

Princess Cruise Lines - poor service 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - don't give them your money, it's scam 1
Princess Cruise Lines - waste of monies, bad cruise, staff rude 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - refused to refund our deposit! 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - failure to meet contracted obligations 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - cabin reshuffle 2
Princess Cruise Lines - Overcharge for Excursions
Princess Cruise Lines - quality of 'onboard experience' dvd
Princess Cruise Lines - Ethics
Princess Cruise Lines - onboard credit not applied to my account and guest agent hung up on me
View all Princess Cruise Lines reviews and complaints

  1. Princess Cruise Lines Contacts

  2. Princess Cruise Lines phone numbers
    +1 (800) 103-0306
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number
    India
    1800 806 656
    Click up if you have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number 22 22 users reported that they have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number 5 5 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number
    82%
    Confidence score
    Singapore
    +1 (866) 758-4124
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number
    Mexico
    +1 (800) 774-6237
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 4 4 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 13 13 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number
    USA and Canada
    +1 (845) 075-0031
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number
    United Kingdom
    +61 130 055 1853
    Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number
    25%
    Confidence score
    Australia
    +64 800 951 200
    Click up if you have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number
    100%
    Confidence score
    New Zealand
    +43 533 274 099
    Click up if you have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number
    100%
    Confidence score
    Austria
    +45 89 882 697
    Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number
    100%
    Confidence score
    Denmark
    +358 753 263 523
    Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number
    100%
    Confidence score
    Finland
    +33 372 880 510
    Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number
    100%
    Confidence score
    France
    +49 895 170 3450
    Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number
    100%
    Confidence score
    Germany
    +30 211 109 0000
    Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number
    100%
    Confidence score
    Greece
    +39 105 531 169
    Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number
    100%
    Confidence score
    Italy
    +47 81 503 108
    Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number
    100%
    Confidence score
    Norway
    +48 222 224 615
    Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number
    100%
    Confidence score
    Poland
    +351 707 500 136
    Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number
    100%
    Confidence score
    Portugal
    +7 495 925 7771
    Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number
    100%
    Confidence score
    Russia
    +34 902 999 982
    Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number
    100%
    Confidence score
    Spain
    +90 212 232 8800
    Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number
    100%
    Confidence score
    Turkey
    +86 216 023 8200
    Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number
    100%
    Confidence score
    China
    +852 29 528 088
    Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number
    100%
    Confidence score
    Hong Kong
    +81 335 733 610
    Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number
    33%
    Confidence score
    Japan
    +63 28 137 407
    Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number
    100%
    Confidence score
    Philippines
    +27 114 635 251
    Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number
    100%
    Confidence score
    South Africa
    +82 23 181 918
    Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number
    100%
    Confidence score
    South Korea
    +866 221 833 000
    Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number
    100%
    Confidence score
    Taiwan
    +66 263 524 5069
    Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number
    100%
    Confidence score
    Thailand
    +971 42 999 223
    Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number
    100%
    Confidence score
    UAE & Middle East
    +54 115 274 1600
    Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number
    100%
    Confidence score
    Argentina
    +55 213 410 1062
    Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2025
  7. View all Princess Cruise Lines contacts
Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 27 companies in the Cruises and Charters category
#02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises #06 CruiseCritic CruiseCritic

Most discussed complaints

Non refund
2
(opinions to this review)
 16 day Hawaii cruise leaving LA on March 23, 2025. Our reservation number is 6VMK5P.
1
(opinions to this review)
 poor service
1
(opinions to this review)
 refused to refund our deposit!
1
(opinions to this review)
Princess Cruise Lines Alternatives
MSC Cruises 42 reviews Viking River Cruises 622 reviews Norwegian Cruise Line 317 reviews Carnival Cruise Lines 1289 reviews AmaWaterways 11 reviews