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Princess Cruise Lines

Princess Cruise Lines review: Non refund ( 2 comments)

M
Author of the review
9:38 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 18 Oct’2023 (effective date 20 Oct’2023) I booked 2 cruises 6R7R8W & 6R7RHX whilst onboard a Princess ship. $200 was paid via my Visa card (statement photos included). These cruises were cancelled in Sept’2024.
For the past 5 months I have been told numerous times by Princess that I paid my deposits by ‘Future Credits’ & that they had expired. My travelling companion received a refund but I haven’t. I am an Elite passenger ([protected]) & would like someone to listen to me as Princess won’t. Thank you.

Claimed loss: $200Many phone calls telling me Princess records aren’t the same as mine & they can’t help me.

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.

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L
L
Luchini
Portland, US
1 complaint
3 comments
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May 15, 2025 7:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am dealing with the same thing with Princess. We booked a cruise had the platinum insurance my husband has Parkinson's and we had to cancel the trip. This is the 2nd time Princess had bilked us. Anyhow my husband had a health situation and I waited until he was given the clear then booked our cruise, well since I booked the cruise and got clearance from Dr. it was within that 60 day prior to booking so they won't give us a refund only cruise credits which are pretty much useless to us since it is too risky now for him to travel. Anyone looking to book a cruise with Princess beware of their insurance practices and not looking out for their customers. They also double dip because they were able to rebook our stateroom.

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L
L
Luchini
Portland, US
1 complaint
3 comments
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May 15, 2025 7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Addendum to above, we are out 2600.00 for our inconvenience.

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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 27 companies in the Cruises and Charters category
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Non refund
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 refused to refund our deposit!
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