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On 18 Oct’2023 (effective date 20 Oct’2023) I booked 2 cruises 6R7R8W & 6R7RHX whilst onboard a Princess ship. $200 was paid via my Visa card (statement photos included). These cruises were cancelled in Sept’2024.
For the past 5 months I have been told numerous times by Princess that I paid my deposits by ‘Future Credits’ & that they had expired. My travelling companion received a refund but I haven’t. I am an Elite passenger ([protected]) & would like someone to listen to me as Princess won’t. Thank you.
Claimed loss: $200Many phone calls telling me Princess records aren’t the same as mine & they can’t help me.
Desired outcome: Refund
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I am dealing with the same thing with Princess. We booked a cruise had the platinum insurance my husband has Parkinson's and we had to cancel the trip. This is the 2nd time Princess had bilked us. Anyhow my husband had a health situation and I waited until he was given the clear then booked our cruise, well since I booked the cruise and got clearance from Dr. it was within that 60 day prior to booking so they won't give us a refund only cruise credits which are pretty much useless to us since it is too risky now for him to travel. Anyone looking to book a cruise with Princess beware of their insurance practices and not looking out for their customers. They also double dip because they were able to rebook our stateroom.
Addendum to above, we are out 2600.00 for our inconvenience.