SUBMIT A COMPLAINT

Royal Caribbean Cruises Customer Service

Royal Caribbean Cruises Ltd

P.O. Box 026053
Miami
Florida
United States - 33102-6053

Customer Support Phone Numbers

+1 866 562 7625(Sales) 2 3
+1 305 341 0204(International) 1 3
+1 800 256 6649(Customer Service) 9 1
+1 954 628 9290(Outside of the U.S.) 2 1
+1 800 521 8611(Brochure Orders) 1 0
+1 844 278 9745(Air2Sea Arrangements) 1 1
+1 800 398 9819(Website Questions and Assistance) 1 1
+1 800 526 9723(Crown & Anchor Team) 2 1
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
Sun24h
Plus

Royal Caribbean Cruises Complaints & Reviews

Royal Caribbean Cruises — customer svc - lost & found

My husband and I, Res #2383306, sailed on Adventure of the Seas beginning 10/7/19. On the day we got home 10/20/19, I realized that I had left my foot brace/prosthetic under the sofa in our room. I was able to file a lost & found report online and rec'd confirmation that Victor Martin...

1 comments Cruise Lines  · Nov 11, 2019

Royal Caribbean Cruises — pricing

Royal Caribbean agents will tell you anything and promise you things such as on board credits but don't deliver once your paid in full. All they care about is taking your money. Price dropped by 600$. Rift after I paid in full and even though agent wrongly told me if it dropped down they...

Cruise Lines  · Oct 10, 2019

Royal Caribbean Cruises — cruise pricing

My Name is Pauline Boswell Crown and Anchor [protected] I have booked 6 x cabins on this cruise for myself and friends January 30th 2020 Radiance of the Seas 5 x with balconies and 1 x ocean view. We were disappointed to see recently an advertisement in newspaper advertising this cruise for $526...

Cruise Lines  · Sep 12, 2019

Royal Caribbean Cruises — should actually give voucher for 100% of amount paid

Not happy with Royal Caribbean. Was sailing 2 - 6 Sep, due to Hurricane Dorian Royal changed our itinerary to sail 4 - 6 Sep. Offered two days on board credit with a two day voucher for a future cruise or a 100% refund voucher for the price we paid for the 2 - 6 Sep cruise. That ended up...

Cruise Lines  · Aug 31, 2019

Royal Caribbean Cruises — Fleas in cabin/compensation for a ruined week of cruise/vouchers without permission

OVERVIEW OF COMPLAINT. Hi Tevanna, Please refer to email documenting the time line of events. The issue regarding the fleas in cabin 6225 - Independence of the Seas totally ruined our holiday. I have had a gruelling 5 years caring for my sister who has recently died from cancer. This much...

Cruise Lines  · Aug 17, 2019

Royal Caribbean Cruises — why my Crown & Anchor # is not valid

Good day My # [protected] shows as a not valid one. Please give me the reason since I am planing to cruise on summer 2020. Your prompt response will be appreciated. Andres Lopez

Cruise Lines  · Aug 09, 2019

Royal Caribbean Cruises — credit card overcharge

Recently have sailed with the Oasis of the seas on the 21st of 7 /2019 name Vladimir Simic. Deck 9 room 556. Folio number [protected] it seems that you have double charged my credit card my son was travelling with me and his credit card was charged his name is Dario Simic the charges where...

Cruise Lines  · Aug 03, 2019

Royal Caribbean Cruises — customer service

• 5/19/2019 9:03am: I spoke with Jose in pre-sail department about documentation needed for the sail. I provided my reservation number and sail info to Jose and proceeded to check if it's ok to sail this trip with valid Russian passport and US Naturalization certificate. Jose checked with...

Cruise Lines  · Jul 31, 2019

Royal Caribbean Cruises — Cruise cancelled in error - no refund received

RE: booking # 5300596 Mariner of the Seas -August 5- 9 Dear Mr. Bayley, CEO Royal Caribbean International: Please Help. I booked a cruise back in February of 2019 through BJ'sTtravel. My family and I was extremely excited about the cruise; Royal Caribbean being our favorite cruise line. I...

Cruise Lines  · May 31, 2019

Royal Caribbean Cruises — Injured on Board Majesty of the Seas May 6th/7th 2019

I slipped and fell hard on my rear end on the last 2 feet of your gang plank, after passing through your security, due to Royal Caribbean negligence. I saw your ships doctor and filed a complaint with the safety department. I am experiencing a lot of nerve pain in my sciatic nerves, back and...

Cruise Lines  · May 27, 2019

Royal Caribbean Cruises — change of itenary

My name is Denise Seth Hunter and my Reservation # is 5747673 Group ID # is 4315944I am booked on Royal Caribbean Cruise lines for the 2nd of June. I am booked to go to St. Thomas and St. Kitts however we did not receive any notice that our itinerary has changed and that we will not longer...

Cruise Lines  · May 21, 2019

Royal Caribbean Cruises — unethical behavior

This is regarding reservation: 4360340 I'm complaining for the lack of communication, unethical behavior by a few of your "customer solution" staff. One of your agents who I've booked a few trips, booked this trip for 3 people. I wanted to add a fourth as the due day approached, so I...

Cruise Lines  · May 16, 2019

Royal Carribean — giving us 1st seating for dinner when we have requested for 2nd seating

I'm Itzhak Davidov, Singapore Citizen, I live in Singapore and have participated in cruises for the past 15 years. We used to have regular cruises with Royal Carribean but friends convinced us to go on Princess Cruises which we did at least 4 - 5 times in the past. And I book by...

Cruise Lines  · May 10, 2019

Royal Caribbean Cruises — lost luggage at pier

Booking ID # 7982971 week of April 28th, 2019 When my husband, daughter and two grandsons and I arrived at the Pier to board the harmony of the Seas ship we had our luggage tagged and then proceeded to security. Everyone's luggage arrived but mine. I was devastated and spoke with the CS...

Cruise Lines  · May 09, 2019

Royal Caribbean Cruises — excessive charges/terrible customer service

My family sailed on the Rhapsody of the Seas, Western Caribbean Cruise on [protected] out of Tampa, Florida. We were assigned to cabin 4514. While at a beach resort for the day in Cozumel, Mexico my daughter got very sick with extreme lower right abdominal pain. We took her to the Ship...

Cruise Lines  · Apr 19, 2019

Royal Caribbean Cruises — change of itinerary of 16 day cruise sydney to hawaii 17 april 2019

Prepaid for 16 day cruise with stop overs in Tahiti and then Lahaina and Maui being highlights of the cruise to leave Australia on 17 April 2019 - ref number 42913 Now advised by Royal Caribbean that Itinerary changed to by pass Lahaina and Maui and proceed direct to Honolulu with only a 1...

Cruise Lines  · Mar 05, 2019

Royal Caribbean Cruises — deluxe beverage package for pregnant woman

I'm booked on the cruise from 12/09/18-12/16/18 with Royal Caribbean. I'm currently 4months pregnant and can't consume alcohol. We were trying to purchase a drink package only for my husband but the system didn't let us do that. I called and explained the situation. The representative told...

Cruise Lines  · Nov 05, 2018

Royal Caribbean Cruises — gifts department

My sister went on her dream cruise. As a gift I ordered a $200 gift credit and a dictated card to be delivered to their stateroom upon check-in. She never got it. But my credit card sure got charged right away. When I called the gifts department and the customer service department I wa...

Miami Cruise Lines  · Oct 25, 2018

Royal Caribbean Cruises — prize cruise.

Firstly we won a cruise with your company. The asked if we would have publicity photos done .And insisted we include our son.who is disabiled in these pictures .So we did which they printed and said in the headlines family win cruise .But This was not true.We had won a cruise for 2 adult...

Travel & Vacations  · Sep 28, 2018

Royal Caribbean Cruises — unethical employee behavior

Royal Caribbean CruisesYou have an employee by the name of Selii Sundii Sangan, who, exchanged his personal contact and social media information with a friend of mine. He then, post cruise, contacted my friend on more than one occasion asking for money. I find this behavior to be highly inappropriate and...

Miami Cruise Lines  · Sep 24, 2018

Royal Caribbean International Employee — malet

Buenos días mi. Nombre silvana katherine fano mendoza, empleada de royal caribean el. Día 12 de agosto del. Presente año viaje con aero méxico desde heathrow london aiport, ciudad de méxico, lima. Al. Hacer mi checkin pague por una malet extra por la cual no debí pagar ya que soy tripulante...

Entertainment  · Aug 15, 2018

Royal Caribbean Cruises — employee: niko bryan ligon

Royal Caribbean CruisesI would like to file a legal case to this employee here in the Philippines for Extortion. He gets money from me via black mail. I dont get why you have employee like that. I dont want your company to be involved, but i dont have any choice. Mr. Niko Bryan Ligon from RCCL keeps on...

Cruise Lines  · Aug 09, 2018

Royal Caribbean Cruises — air2sea

Our connecting flight was cancelled. They never notified us... at 8:30pm the night before we were suppose to leave we checked our flight and found out it was cancelled. We called... they offered no help... told us to call the airlines. We had to jump in our cars and drive to Dallas at 2am...

Cruise Lines  · Jul 03, 2018

Royal Caribbean Cruises — cancellation of cruise

We booked a cruise on the ovations of the seas to japan on the 7th july, 18. We rang the travel agent to explain that my mother had to have a hip operation in late may & we couldn't leave her & go off on a cruise in july. We asked to cancel the july cruise but to transfer the monies paid...

Cruise Lines  · Apr 06, 2018

Royal Caribbean Cruises — reservations 9026759 & 9024322 sailing 03/14/18 vision of the seas

We booked this cruise several months back and unfortunately a week before the cruise our Grandson who we have custody of went into the Hospital. We did not have the cruise insurance so I contacted an agent to explain our situation. She said our only recourse was to send a copy for the...

Cruise Lines  · Mar 21, 2018

Royal Caribbean — reservations and customer service e

We spoke to a reservation clerk who said the call was recorded. We made the arrangements and received an email with totally different information. We called and asked them to pull the recording. After NEVER receiving a call back, we called and was told there was no recording. No one carried, .o...

Travel & Vacations  · Feb 01, 2018

Royal Caribbean International — reservation overcharge, representatives cannot see internet prices

Reservation 2070054. I saw an internet price for a Royal Caribbean cruise I was interested in for our third Royal Caribbean cruise. When I called to book, the representative told me that she could not see that price (even though it was on Royal Caribbean website). The representative...

Cruise Lines  · Jan 12, 2018

Royal Caribbean International — diamonds international

I purchased a $2, 970 Diamond Ring on 5/5/2017 in Cozumel. The ship Liberty of the Seas endorsed them but they are a scam. I was supposed to get a rebate of 8.9% or $262 in 90 days. It is now 6 months later and no rebate. I have emailed several times and get the story that it is line for...

Jewelry & Watches  · Nov 11, 2017

Royal Caribbean International — unsafe floors

This past Sunday (10/22/17) I disembarked Liberty of the Seas (res. #7352306) . My biggest complain is the water on the floors in the bathrooms as well as the main walkways going through the pool areas. I was walking to the Windjammer as carefully as I could and slipped and fell (10/20/17...

Huntsville Flooring Installation  · Oct 25, 2017

Royal Caribbean International — flexibility to change a reservation

We are scheduled to a ROYAL CARIBBEAN cruise, in the Oasis of the Seas, next 17, september, from Port Canaveral, Florida, reservation 9587202. Due to weather conditions, all flights from my country, Brasil, were cancelled this week, and I am arriving only next week. So, I could not embark on...

Cruise Lines  · Sep 12, 2017

Royal Caribbean International — emergency online team rccl home

Respective reader of this email I am a former employee of our company 871357..this message is strictly based on emergency message s wich are send to RCCLHOME...sir/mrs...this messages are not answered at all not even in a real extreme emg..even now message s that are like a question are...

Building, Construction  · Aug 31, 2017

Royal Caribbean International — itinerary change 2 weeks before trip

I just recently found out on August 18th our trip on Sept 3rd on Allure of the Seas has changed, not due to any weather related issues. But being told due to speed restrictions. Reservation # 9316399..We chose this trip since we have never been to St. Kitts or St. Thomas. Now we find out...

Cruise Lines  · Aug 18, 2017

Royal Caribbean International — cruise line

We are going on a Caribbean cruise starting October 1st and we have had it planned since January. Not only is this our vacation, but we are also getting married on this cruise. We are both in the Emergency Services field & we are getting married on 10-4. Well, little did we know, our...

Travel & Vacations  · Aug 18, 2017

Royal Caribbean International — flight claim for cruise cancellation

I have booked Adventure of the sea on 2018, January (REV # 4525525). I got an -email to inform that is is cancelled due to dry dock. Customer has a recommendation to re-book other specific date with the same route to South Caribbean (same fees). And if the flight is already booked, it ha...

Toronto Cruise Lines  · May 23, 2017

Royal Caribbean International — questionable behavior-cabin attendant

Janet kennerly — enchantment of the seas Reservation #7697318 — sailing date-4/28/17 Cabin # 7118 Cabin attendant — anthony lincoln We have sailed with rccl several times — adventure, explorer, freedom, voyager, majesty, oasis and the latest-enchantment. We are platinum members of the crown ...

Cleveland Cruise Lines  · May 02, 2017

Royal Caribbean International — unable to get my money back from casino cashout voucher

Royal Caribbean InternationalWe just returned 3/18/17 from cruising on Harmony of the Seas. The night before we disembarked, I left my wallet in the casino. When we were disembarking the ship, I was advised that my wallet had been found at the cashier's desk and that I needed to pick it up from Guest Services. I had...

Miami Casinos  · Mar 22, 2017

Royal Caribbean International — jewelry left in stateroom not turned in. terrible customer service!

I sailed on the Oasis of the Seas January 22 - 29, 2017. My suite was 8630. My cabin steward was Gusti. I left the ship on Sunday the 29th. When I unpacked on Monday I found that I had left my jewelry on the ship. Two long silver necklaces, one bronze chain with a diamond clasp, one pair...

Cruise Lines  · Feb 07, 2017

Royal Caribbean — service, amenities

First let me say that my husband and I cruised with Royal Caribbean several times and were very pleased with everything. We then were on a Carnival cruise for a family reunion (booked by someone else in the family). We were more than pleased with the food, service and amenities. This December...

Florida Cruise Lines  · Jan 05, 2017

Royal Caribbean Cruise — navigator of the seas

MOLD, MOLD in cabin 9342. Was sick 6 days of a 8 day cruise. Did not know prior to sailing that the Navigator has had a mold issue dating back to 2006. If I had known I would changed to another ship. Their remedy for my suffering, 15 percent off for each family member's next cruise. During...

Miami Cruise Lines  · Dec 23, 2015

Royal Caribbean International — stolen laptop

We set sail on 6/21/15 on the Freedom of the seas. My laptop was stolen out of the room and we didn't realize it until we had returned to the port. When we returned and called them they gave us the run around. They said they would get back to us in 48 hours, however 4 days had went by...