Celebrity Cruises’s earns a 1.2-star rating from 2 reviews and 159 complaints, showing that the majority of travelers are dissatisfied with voyages.
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Celebrity Cruises - Sewer smell and huge hole in cabin
This is an email I sent to the Celebrity Executives and still zero response. I also wrote an email to the company while on the ship and no one ever contacted me even though I went and asked for the Hotel Director Rodrigo on 8 separate occasions within 5-day period and never responded until I finally confronted him with my issue in one of the ports. I even...
Read full review of Celebrity CruisesA Unique Cruise Experience Awaits You with Celebrity Cruises
Embark on a journey like no other with Celebrity Cruises! While some customers have expressed concerns about customer service and food quality, many others have praised the cleanliness of the ships and the excellent entertainment options. With Celebrity Cruises, you can explore the world in style and luxury, creating unforgettable memories along the way. Don't let a few negative reviews deter you from experiencing the elevated premium vacation offered by Celebrity Cruises. Book your cruise today and set sail for an adventure of a lifetime!
159 Celebrity Cruises Complaints
Treatment when ill onboard Infinity and compensation paid.
Went on walking tour arranged by Celebrity in Kasadas, Turkey in the morning. Returned to ship for lunch in buffet around approx 2pm ate roast beef and salads then went to indoor pool where i ordered a mojito zero for myself and brother. When it came it was so different to ones been served before, quarters of lime and bitter. Only sipped a little and...
Read full review of Celebrity CruisesPurchasing cruise
I purchased a cruise on your site that said it came with bonus of free WI to and drink package (along with other bonus options) and when I purchased it, I got nothing. I called and was told to read the fine print (must be really fine because I again could not find it) but was getting nothing. Then I got a cabin in the worst area of the ship possible. I...
Read full review of Celebrity Cruises and 1 commentcruise
Complainant Mrs Joanne Flanagan and Mr Peter Flanagan contact email jo. [protected]@gmail.com Cruise dates 04/05/24 - 10/05/24 Summit 11/05/24 - 17/05/24 Edge Celebrity Summit. We Embarked on the Summit cruise on the 4th May at the time I was anticipating stopping in the ports of Santa Barbara 5th May San Fransisco 6th May Astoria 8th May Victoria 9th...
Read full review of Celebrity CruisesIs Celebrity Cruises Legit?
Celebrity Cruises earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Celebrity Cruises. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Celebrity Cruises has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Celebritycruises.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Celebritycruises.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Celebrity Cruises appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Celebrity Cruises and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Celebrity Cruises has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 159 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Celebrity Cruises. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Attitude and not taking responsibility
I recently, April 22, took a repositioning Celebrity Silhouette cruise from Fort Lauderdale to Amsterdam. On the third night, an alarm in my cabin sounded, I jumped up, trying to put my jeans and looking for the life vest I was panicked! My heart was pounding, I was shaking and having visions of my family and then of me trapped underwater. The phone rang...
Read full review of Celebrity CruisesCharged in my credit card an expense that was not mine
Attached a copy of my seapass (final invoice) where you can see a charge of u$21,40 in my credit card. This expense is not mine. Since my first e-mail sent to celebrity employee mr. Genesis mendoza, dated from may 4th, I am waiting the answer about this improper charge. I do not know why is so difficult to get attention in responding to my request. More...
Casino money cash out
I sailed on Celebrity Ascent on 04Feb24. I must say I had a great cruise staff , food and entertainment. I am a Elite loyalty customer and switched from all the highest loyalty with other cruise lines to start more with Celebrity. In saying this I hit a issue during this cruise and would like to express my dissatisfaction with my concern. On Feb 4th – I...
Read full review of Celebrity CruisesNot honoring advertised price and yo yoing price
Last Sunday we tried to book a suite class in the retreat. Had troubles with the web site and decided to book by phone. The price was not honored the next day. Was total for us $5200 instead of the $3800. The people sad there was nothing that could be done. We took til Saturday where we booked the cruise at the $5400. Now three days later the price is back to $3800, we call and they say there is nothing they can do. As a past customer of at least a half dozen cruises and a past retreat cruiser as well as having another cruise booked in the fall. I thought you could help us out because of our loyalty.
Claimed loss: $1400 in extra cruise price.
Desired outcome: Refund $1400.Fund our ship account $1400.Bump our cruise in the fall from a balcany to a suite.any of these would work.
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Reservation
I booked the cruise for 9 nights Eastern Carribean on Celebrity Silhouette for sailing January 2 2024 reservation 1131124.
My cruise was cancelled without notifying me after I already made my flight arrangement and took time off work. I found out about cancellation after I called to Celebrity cruises because I was not able to schedule my excursions.
I talked with customer service several times including talking with manager Ignatio who promised to take care of me: to offer similar cruise,reimburse for flight and offer credit for the inconvenience. Since that time, I was not able to reach him for 1 month and the issue is still not resolved.
Please reach out to me via email [protected]@gmail.com ,I am waiting for resolution.Dr Trott
Claimed loss: flight $277.01
Desired outcome: refund for the flight,credit $ 1000,rebooking my cruise in window December 14-Jan 2
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online bookings
Booked a cruise online for feb 2025
Tried to cancel as plans have changed
Was advised that I would loose my deposit which is ridiculous this far in advance.
Tried to change my return flight which was booked online as was told, I could not. I had to book another flight, and I did not do it thru your online booking.
It is a nightmare dealing with your people when you book online. I was transferred 5 times to the same dept when I called to find out flight information, which was booked online thru your website.
This will be my last cruise with Celebrity.
Claimed loss: 900 deposit400 for new airplane tickets
Desired outcome: I would like to be reinbursed
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Refund of deposit for refundable booking
I booked a refundable ticket on 24 November 2023, and paid my deposit of $900. The balance that was left to by by 6 January 2024 was $1153.22. On 24 December 2023, I received a reminder email from Celebrity to pay my outstanding balance by 6 January 2024 to finalize my booking. The email had an attachment, which I did not look at. I cancelled my booking...
Read full review of Celebrity CruisesOnboard account
I am trying to resolve an issue with a credit card hold on my Celebrity Cruises onboard account. Celebrity put a $200 hold on my credit card but did not release it when the correct amount was charged a few days later at the end of the cruise. When I contacted them they said it could take up to 30 days to be removed. After 30 days had passed I contacted...
Read full review of Celebrity CruisesCelebrity silhouette 12 night transatlantic cruise
My first cruise was in January 2023 on the Equinox which was a fantastic cruise and gave us the bug. I then proceeded to book a further 3 cruises One recently taken which complaint refers to. The recent cruise from 22nd October to 2nd November was very unpleasant as it was not in good weather that is beyond anyone s control we know that. Bearing in mind...
Read full review of Celebrity CruisesMedical billing
My Cruise is on the Celebrity Reflection Nov 2 to 12 2023. Yesterday I went to medical for ear wax irrigation. The nurse Mphatsoe Mpho to me the cost of $150. I questioned him about the coat and I was asaured irrigation included. Today I got a bill for $365. When questioned Joy Ragandang insulted me by telling me I did not understand Mpho. Then went to make complaint at Guest Relations and they calledmedical to arbitrate bill.
Claimed loss: $210
Desired outcome: $210 refunded and apologize from Joy Ragandang
Celebrity gave a refund of $69
They also gave $100 credit on next cruise. I feel they still beat me for $100 that I gave them as I do not see us traveling Celebrity again. We cruise alot 4 this year and 3 next year already scheduled. Not with Celebrity
Correction, I was billed extra $169 and spoken to like an illiterate.
Refund letter
COVID, I have a letter from Celebrity saying a refund for the number of days you were isolated to your cabin reflecting prorated cruise fare, I have emailed this letter 3 times to 3 different Celebrity email adress no return mail, Do you want us to sail with you again, I want to but that depends how you handle this case
Cruise 1st october Hawaii to Sydney 19 october cabin 9318 Barbara quinn
Covid lockdown 12th to17th october Solstice fare $8173.00 Doctor Alinsod Andi Joseph MD Patient ID [protected]
Please advise
Claimed loss: Five days cruise
Desired outcome: Refund as stated from you letter
Flights by celebrity
4 months ago, I booked flights through Flights by Celebrity and was told that the TOTAL price was $327.10 for both my husband and I. I thought WOW, how affordable! I had just paid just over $500 for 2 tickets to Miami in April and thought it would be hard to find cheaper tickets, so I opted to book flights through F/C, precisely because the TOTAL fare wa...
Read full review of Celebrity CruisesInjury
To Whom it May concern ~ my name is Katherine Richardson, my son Duston Alton and I were passengers on the Celebrity Solstice Cruise Ship for a 7day Alaskan Cruise embarking Seattle, Washington on September 15, 2023. Upon boarding 11:00am we went to Guest Services and inquired about the drink package which we decided on the “Premium Package” and I asked...
Read full review of Celebrity CruisesCelebrity cruise excursions aug 25-sep 1, 2023
I recently went on an 7 Day Alaska Cruise out of Seattle Washington. We scheduled a couple of excursions prior to departing. We had a whale watching excursion and a light rail excursion into the Yukon region. We attended the briefing prior to the trip and was told that we would not need our passports for the trip. I returned them to the safe in my room and...
Read full review of Celebrity CruisesUnauthorized charges
To: President of Celebrity cruises August 3, 2023 Mrs. Laura Hodges Bethge. From: Alexander Caploon 227 Highland Ave Montclair, NJ 07043 Dear Mrs. Laura Hodges Bethge, With all my family, 6 people, we usually take a cruise for our birthdays, mine and my granddaughter. In the past we used different cruise lines, mostly Princes. This year we...
Read full review of Celebrity Cruisesbooking isssue
Celebrity Cruise :
reservation 7901869 celebrity silhouette sailing date 2/12/24. Athens and Daniel Titus.
My flight reservations got really mixed up resulting in credit to Jet Blue and American Airlines.
I have spent endless hours on hold then speaking to several agents confirming the situation would be solved by having them transfer credit from AA to Celebrity .
They all say I will get an email, i will see the credit on my bill but it doesn't happen.
I am so disappointed in the customer service. This is my 3rd cruise with Celebrity and have never thought i would have so much trouble with problem resolution.
Week two and I'm on the phone again. Both with reservations and flights by celebrity.
Desired outcome: my problem solved as well as complementary cruise credits for all the hours and days I have spent trying to straighten this out.
Alaska trip
They [censored]ed me over with the excursion rates, randomly cancelled reservations - dining, excursions, wifi, laundry. And wants to charge me full rates, no longer have any dining options available, and told me they will not honor the refund for removing the third person from the room rate.
They had me stay on the phone with their reps for over three hours before speaking to the supervisor. I was on the phone from 11am this morning till now - when I broke down in tears. And venting on their twitter page - to have someone say - aw, I see you're speaking to a supervisor, tata.
Seriously, these people are sadists for what they are doing to me. I've never suffered so much ineptitude from a hospitality/ booking site in my life. I have to go through how much they've refunded me and how much extra I paid for this trip. But dreading it. Don't book with celebrity online. Don't try calling them. Maybe going through a travel agent is better.
Desired outcome: 831 dollar refund for cancelling the third person. dining reservations honored. excursions all paid at the rate I ORIGINALLY BOOKED AT.
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