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Celebrity Cruises Customer Service

Celebrity Cruises, Inc.

1050 Caribbean Way
Miami
Florida
United States - 33132

Customer Support Phone Numbers

1800 932 611(Ireland) 4 0
1800 754 500(Australia) 0 0
+1 888 751 7804(United States & Canada) 4 0
+44 844 493 2092(United Kingdom) 7 4
+64 800 102 123(New Zealand) 0 0
+1 305 341 0205(International) 0 0
+33 805 118 000(France) 0 0
+39 104 218 202(Italy) 0 0
+34 902 209 207(Spain) 0 0
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Celebrity Cruises Complaints & Reviews

Celebrity Cruises — booking

Hi. We booked a cruise in February with the 2 perks option. The cruise leaves in 17 days and I just discovered that the perks have not been added to my booking. Even though Celebrity acknowledge that the promotion existed at the time of our booking and we have no perks booked their...

Cruise Lines  · Nov 07, 2019

Celebrity Cruises — airlie beach, great barrier reef excursion provided by cruise whitsunday to the pontoon

My wife and I recently travelled on the Celebrity Solstice to Cairns/Port Douglas. Before leaving we selected and paid for an excursion to the Barrier Reef out of Airlie Beach. Your description of this survey was glowing and described and portrayed the colourful coral you could expect to...

Cruise Lines  · Oct 30, 2019

Celebrity Cruises — pwg, onboard contests and raffles

My husband and I just did a back to back Vancouver to Oahu, back to Vancouver cruise, celebrating our 32nd anniversary. I attended the art auctions and entered their so called raffles and contests. When they announce that you win a prize for a contest and that they are gifting in a raffle...

Cruise Lines  · Oct 21, 2019

Celebrity Cruises — lack of stock

I am currently on the Equinox on an 11 night Caribbean cruise. We still have 4 nights remaining and yesterday I was told they had completely run out of Corona Light. Today there is no stock left of Diet Coke or Coke Zero. There has been no Tia Maria in Al Bacio since day two. We have also...

Cruise Lines  · Sep 30, 2019

Celebrity Cruises — overcharged bottle of wine on board

We were celebrating my 60th birthday on the 24th July 2019. I ordered a bottle of wine from the server - Lionel Ricardo in the Rendezvous lounge. I selected the bottle of Red wine -cab sav and pointed to the one I wanted after consulting with my friends. I pointed out the price also, being...

Cruise Lines  · Sep 29, 2019

Celebrity Cruises — celebrity cruise 9-8 to 9-22-19 bed bugs in cabin 9000

Early in the morning on September 17, 2019 I noticed a bug on the bed sheets and upon further checking found blood spots on the sheets and an open sore on my husband's arm that was in the area where he had slept. After immediately reporting the situation, it was confirmed by the Health...

Cruise Lines  · Sep 26, 2019

Celebrity Cruises — british isles cruise

August 25, 2019 Reservation number: 9514124 I would like a refund of my airport transfer that we had from the celebrity cruise ship to the amsterdam airport. We got on the bus with more than enough time to be early for our flight home. The bus driver got to the airport and then got lost...

Cruise Lines  · Aug 29, 2019

Celebrity Cruises — missing photos

August 9-16, Seward to Vancouver Passengers Dr Darije Orec & Stephanie Maunder My husband wanted to surprise me with a ‘date night package' this included a photo shoot, dinner, champagne and a blow dry. When we arrived he was expecting the champagne to be in the room but nothing, when he...

Cruise Lines  · Aug 25, 2019

Celebrity Cruises — price of a cruise

how can you justify selling us a fjord cruise on the silhouette for 2600 pounds and a few months later reduce it to 1900 thats 700 each less !!! so now we will just cancel but have to lose 300 deposit ? why cant you just change the booking ? and we will stay with your cruise ...so many...

Cruise Lines  · Aug 18, 2019

Celebrity Cruises — notification of gay or lgbt groups

My Wife and I were on a cruise last February along with some friends . I was very embarrassed boarding a launch to a port, there were a group of Gay men some dressed as women acting out and it was really disgusting. If I would've known that a gay group or LGBT group was booking the ship I...

Cruise Lines  · Jul 08, 2019

Celebrity Cruises — loss of dining reservation times

I booked my family on the Edge last year for the July 13, 2019 sailing to celebrate our 50th anniversary. We are a party of 7. My husband and I decided to add another cabin last week and move 2 out of the quad to another double. Little did we know that we would lose our dining reservations and our...

Cruise Lines  · Jul 02, 2019

Celebrity Cruises — purchase of a watch

date of purchase 5/18/19 Celebrity Summit folio A 1350650 table [protected] Tennett, Ronald 1 prodiver 42 steel 169.00 [protected] Grand total 169.00 I purchased a invicta watch with a phony price tag showing $ 999.99 Celebrity price was $169.00 I found out I can purchased this watchfor...

Cruise Lines  · Jun 19, 2019

Celebrity Cruises — missing luggage

We disembarked the Celebrity Solstice in Seattle on May 24th after our 7 day Alaskan cruise. We were booked on one of the ships sightseeing trips in Seattle, and were given number 4 for disembarkation. Once off the ship we looked for our luggage and could only find one of our two cases. We...

Cruise Lines  · Jun 17, 2019

Celebrity Cruises — cancellation of reservation no 6421898

Dear Customer service, We had a booking under the reference shown above in the name of Haya Kaabar ; without any prior notice the booking was cancelled! We only came to know this when we were making a routine follow up on why the balance payment was not deducted from our credit card. We...

Cruise Lines  · Jun 14, 2019

Celebrity Cruises — website

For years now I have experienced problems with the Celebrity website. But now I cannot access the website at all. I have tried Chrome, Edge and Safari. I have added the website (using several URLs) to Kaspersky trusted sites, but still no access. If I am to remain a customer (I have had 6...

Cruise Lines  · May 23, 2019

Celebrity Cruises — celebrity cruise

Booking reference 7647902 It was so long ago that I booked this cruise that I can't remember when it was. We had booked a cruise on a previous sailing and then had to change it . Anyway in the year or so since then we have had no official notification from celebrity, I contacted Affinion on a...

Cruise Lines  · May 16, 2019

Celebrity Cruises — staff working in the casino who operate the blackjack tournament and supervisor

For the last 2 + years we have not cruised on Celebrity, before 2017 we cruised Celebrity almost exclusively, owned stock in RCI and even had a Celebrity credit card. We thoroughtly enjoyed their suite and aqua class amenities and services. All of that loyalty seemed to go one way: me to...

Cruise Lines  · May 16, 2019

Celebrity Cruises — drink package obfuscation

Date: 12 May 2019 Celebrity Cruises, Inc. 1050 Caribbean Way Miami, Florida United States - 33132 Subject: Potential for Improvement Dear Celebrity Cruise Representative: This letter is written with regard to the operation of your drink packages while aboard the Celebrity Reflection...

Cruise Lines  · May 12, 2019

Celebrity Cruises — customer relations

Hello, I have just returned home from a 10 day Honolulu to Vancouver cruise on board the Celebrity Solstice. On the 5th day into our cruise I had severely sprained my ankle on board and was taken to the medical facility. An xray was done and I was informed I had sprained my ankle pretty bad...

Cruise Lines  · May 10, 2019

Celebrity Cruises — transferring booked cruise to another cruise booking, no 1025716 millennium to celebrity apex

Good afternoon: We booked a celebrity cruise when on our last cruise on the eclipse in february, 2019. Our booking number for this new cruise to asia is show above. We were told we could move this 'entire reservation ' to another cruise prior to final payment if we found another one we...

Cruise Lines  · Apr 29, 2019

Celebrity Cruises — 3 day waste of holiday due to ship not ready and lack of service

Dear customer services I am writing to you regarding our recent cruise with your company, celebrity cruise line on the newly refurbished celebrity millennium which departed from singapore on 09/02/2019. As a group of 4 ladies we have travelled on several cruise lines, and celebrity cruise...

Cruise Lines  · Apr 22, 2019

Celebrity Cruises — poor service that I have received

Hi, I am writing to you regarding my recent cruise with your company, Celebrity Cruise Line, which departed from Shanghai on 30th March. I have travelled several times with Celebrity Cruise Line but unfortunately this has been by far the worst experience I have ever had. I am hoping that you...

Cruise Lines  · Apr 16, 2019

Celebrity Cruises — increased prices / down payment

There are several of us (last year 23 people) who attended college together and cruise with Celebrity every year. This year we requested 10 cabins, yes, 10 cabins on the February 15, 2020 cruise on the Equinox. We had already placed $200 in the Celebrity system while on this year's cruise...

Cruise Lines  · Mar 17, 2019

Celebrity Cruises — shore excursions

Tasmania Jan 05 2019 shore excursion - Historic Hobart -wildlife -Port Arthur Please be advised we were extremely unhappy with this expensive tour and expect some compensation in return. The tour guide was terrible at operating this tour, resulting with no time to purchase any sort of...

Cruise Lines  · Jan 18, 2019

Celebrity Cruises — celebrity constellation

Ref: Mr and Mre Wood Cabin No: 2088 Oct 19th 30th 2018 Voyage: CS11M191 To whom it may concern, We have already contacted you about the Celebrity Constellation Cruise in October 2018 from Citaveccia, which ended in a mishap in La Spezia. We since have carefully considered the circumstances and...

Cruise Lines  · Jan 13, 2019

Celebrity Cruises — safety on excursions

I was on your 9/1-9/8 cruise to the Galapagos...a trip of a lifetime. We had an option to kayak at one of the locations we stopped at. There were 10 of us kayaking...2 groups of five. I was in the second group. My partner and I are experienced kayakers. The initial 5 people went out for their...

Cruise Lines  · Dec 29, 2018

Celebrity Cruises — cruise cancellation by c lebritt

With reference to our 7 night Pacific Coastal Cruise, scheduled for 20th Oct 2019. My name is Ronald Mesilio, reservation I.d 6879519. I would like to express my dismay and extreme dissapointment towards Celebrity Cruises for cancelling our cruise due to the cruise been chartered. This action ha...

Travel & Vacations  · Dec 13, 2018

Celebrity Cruises — going ashore in shanghai

We were on the Millenium which sailed from Tokyo on 10th Nov 2018. We had this cruise booked from 2017 and there was no correspondence to say we neeeded to have a visa to get off the ship in Shanghai. I had checked with Visa Central and a Tour Journalist if a Visa was required and this is a...

Cruise Lines  · Nov 29, 2018

Celebrity Cruises — cruise 7 hours late

CELEBRITY CONSTELLATION CRUISE DEPARTURE 19.10.18 ROME ITALY, AROUND MEDITERRANEAN, ARRIVAL 30.10.18 ROME, ITALY BOOKING NUMBER 9850783 you might have heard that constellation arrived in rome port at 16.30 pm on 30.10.18 instead of the morning consequently, julia and myself have missed our...

Credit Cards  · Nov 03, 2018

Celebrity Cruises — captain vito on the celebrity constellation

We were on the constellation for the oct 19, 2018 cruise to France and Spain. All was going well until we were to go to portofino 3 days ago. Instead we went to lespecia and stayed there for two nights. We were told it was the weather. Seas were rough but no rougher than last night. So...

1 comments Miami Cruise Lines  · Oct 30, 2018

Celebrity Cruises — entertainment on the eclipse

Dear sir I recently took a 12 day mediterrean cruise (Barcelona, sicily greek isles, malta) I found the shows in the theater lacking These was an excellent female singer, other singers ok.Magician was excellent Prduction shows were ok .This comes to my problem The Wedding Show was silly...

Entertainment  · Oct 13, 2018

Celebrity Cruises — port stop in toulon on west mediterranean cruise - sail date 9th september

Customer Services We have just returned from a West Mediterranean cruise on Silhouette sail date 9th September, from Southampton, return date 23rd September. We had a good cruise and we have completed the online survey but there was one aspect of the cruise we were particularly disappointed...

Cruise Lines  · Sep 24, 2018

Celebrity Cruises — purchase of excursion as gift to family cruising together

This Oct 13 - 27, 2018 I will be cruising on Millennium to Japan...ending in Shanghai. My sister and her husband are also sailing on same cruise. I have wanted to gift them some excursions to mark a good time together. The strange thing is I was not allowed to pay for them at the same...

Credit Cards  · Sep 21, 2018

Celebrity Cruises — cancellation policy discrepancy

Celebrity CruisesI was looking to cancel a trip 43 days before departure on Celebrity Cruise Lines (res #4998636). Per your website at https://www.celebritycruises.com/company/customer-support/help-and-faqs/pre-cruise/cancellation-policy the cancellation policy states that I am eligible to receive an...

Cruise Lines  · Sep 19, 2018

Celebrity Cruises — scheduling a cruise

On my last cruise, which i enjoyed, we purchased an advance cruise package. It cost us $200 and a arbitary 18 month out cruise date with significant perks was chosen. This was done at the suggestion of the celebrity staff so that when we chose a wanted cruise the $200 and perks would be...

Cruise Lines  · Sep 17, 2018

Celebrity Cruises — cash payment at end of cruise booking ref 164020

My wife and i were on a 11 day cruise on celebrity reflection which ended on the 28/06/2018 i paid my bill in cash and was assured by 2 members of staff prior to payment that the money would not be taken off my debit card . And sure enough they took it off the day after my cruise finished...

CRAMLINGTON Cruise Lines  · Aug 16, 2018

Celebrity Cruises — celebrity reflection cruise

We had the misfortune of being stuck directly beside an extremely inconsiderate traveler who smoked constantly on their patio, despite our whole section being designated as non-smoking. Our two young children, ages 3 and 4 were exposed to second-hand smoke every day that we tried to enjoy...

Cruise Lines  · Aug 09, 2018

Celebrity Cruises — damaged clothing

Just returned from a Russia/Baltic cruise 21/07/18 to 04/08/18 which was wonderful however we did experience an issue with clothing being stained whilst sitting at the Sunset Bar at the rear of the ship. A number of our clothing items had an 'orange residue' on them which I thought would...

Clothing, Shoes & Acc  · Aug 05, 2018

Celebrity Cruises — lost luggage

Celebrity Constellation -30th June 2018 Italian Renaissance Cruise Booking ID 1369657 Reservation # 1369657 Dear Celebrity Cruises - May I start off by saying this is not a complaint about the cruise itself. This is constructive feedback as to travel arrangements secured through the celebrity...

Airlines  · Jul 10, 2018

Celebrity Cruises — personal data protection of customers

Hello. My name is George Adrian Comaneci and I would like to inform you that on 9-17 May I was on a cruise on the Celebrity Constellation and after about a month I started to be agitated and harassed by a former employee on this ship. In complicity with a colleague who still works on the...

Cruise Lines  · Jul 06, 2018