Celebrity Cruises
reviews and complaints

Last Sunday we tried to book a suite class in the retreat. Had troubles with the web site and decided to book by phone. The price was not honored the next day. Was total for us $5200 instead of the $3800. The people sad there was nothing that could be done. We took til Saturday where we booked the cruise at the $5400. Now three days later the price is back to $3800, we call and they say there is nothing they can do. As a past customer of at least a half dozen cruises and a past retreat cruiser as well as having another cruise booked in the fall. I thought you could help us out because of our loyalty.

I booked the cruise for 9 nights Eastern Carribean on Celebrity Silhouette for sailing January 2 2024 reservation 1131124.

My cruise was cancelled without notifying me after I already made my flight arrangement and took time off work. I found out about cancellation after I called to Celebrity cruises because I was not able to schedule my excursions.

I talked with customer service several times including talking with manager Ignatio who promised to take care of me: to offer similar cruise,reimburse for flight and offer credit for the inconvenience. Since that time, I was not able to reach him for 1 month and the issue is still not resolved.

Please reach out to me via email [protected]@gmail.com ,I am waiting for resolution.Dr Trott

Booked a cruise online for feb 2025

Tried to cancel as plans have changed

Was advised that I would loose my deposit which is ridiculous this far in advance.

Tried to change my return flight which was booked online as was told, I could not. I had to book another flight, and I did not do it thru your online booking.

It is a nightmare dealing with your people when you book online. I was transferred 5 times to the same dept when I called to find out flight information, which was booked online thru your website.

This will be my last cruise with Celebrity.

My Cruise is on the Celebrity Reflection Nov 2 to 12 2023. Yesterday I went to medical for ear wax irrigation. The nurse Mphatsoe Mpho to me the cost of $150. I questioned him about the coat and I was asaured irrigation included. Today I got a bill for $365. When questioned Joy Ragandang insulted me by telling me I did not understand Mpho. Then went to make complaint at Guest Relations and they calledmedical to arbitrate bill.

COVID, I have a letter from Celebrity saying a refund for the number of days you were isolated to your cabin reflecting prorated cruise fare, I have emailed this letter 3 times to 3 different Celebrity email adress no return mail, Do you want us to sail with you again, I want to but that depends how you handle this case

Cruise 1st october Hawaii to Sydney 19 october cabin 9318 Barbara quinn

Covid lockdown 12th to17th october Solstice fare $8173.00 Doctor Alinsod Andi Joseph MD Patient ID [protected]

Please advise

Celebrity Cruise :

reservation 7901869 celebrity silhouette sailing date 2/12/24. Athens and Daniel Titus.

My flight reservations got really mixed up resulting in credit to Jet Blue and American Airlines.

I have spent endless hours on hold then speaking to several agents confirming the situation would be solved by having them transfer credit from AA to Celebrity .

They all say I will get an email, i will see the credit on my bill but it doesn't happen.

I am so disappointed in the customer service. This is my 3rd cruise with Celebrity and have never thought i would have so much trouble with problem resolution.

Week two and I'm on the phone again. Both with reservations and flights by celebrity.

They [censored]ed me over with the excursion rates, randomly cancelled reservations - dining, excursions, wifi, laundry. And wants to charge me full rates, no longer have any dining options available, and told me they will not honor the refund for removing the third person from the room rate.

They had me stay on the phone with their reps for over three hours before speaking to the supervisor. I was on the phone from 11am this morning till now - when I broke down in tears. And venting on their twitter page - to have someone say - aw, I see you're speaking to a supervisor, tata.

Seriously, these people are sadists for what they are doing to me. I've never suffered so much ineptitude from a hospitality/ booking site in my life. I have to go through how much they've refunded me and how much extra I paid for this trip. But dreading it. Don't book with celebrity online. Don't try calling them. Maybe going through a travel agent is better.

On July 23, 2023, my friend Kathryn O’Keefe and I, aboard the Summit (room number 3114, was detained due to Celebrity’s agent. We bought a combined $32,000 worth of jewelry aboard. While departing the ship, we and a few others were asked to step aside for their agent to take us to customs.

The woman(name unknown but I think it was Jessica), took my passport and Kathryn’s enhanced license and carelessly put it in her left hand along with everyone else’s. Then she put her clipboard on top of it while it still was in her left hand. She seemed very disorganized and kept saying she was waiting for a few more people but all have already checked in.

Then she escorted us to customs and separated all the people and told us to step in line. Once in-line we had to have our faces scanned. When we cleared, she disappeared with our credentials! This day was my birthday and customs could not find her! We had to wait outside for 1.45 hours bc they couldn’t find our credentials!

This and the fact of the disorganization leaving the ship took an additional hour to get off after they called our number and the additional 1.45 hours in customs is UNACCEPTABLE. I EXPECT A CREDIT BACK FOR PURCHASES ABOARD AND KATHRYN FOR HER RESERVATIONS FOR WHICH I paid her my half!

DO NOT, NOT GIVE ME A FUTURE VOUCHER FOR A NEXT CELEBRITY CR CRUISE! I want a partial refund on my and Kathryn’s charge card!

Christina Waller

Reservation number (2763333), Kathryn booked 3 cruises aboard the Summit in Jan. and Celebrity out sourced it to CHEAP CRUISES TRAVEL AGENCY which screwed up our reservations 10 days prior to the cruise! This was another problem! When you book aboard for that many cruises and spend over $32,000 you expect better service! You can verify all purchases bc several thousand dollars was also spent aboard for spa treatments! That can also be verified! I expect a reimbursement to both OUR CREDIT CARDS!

We are Israeli citizens Zinaida and Felix Sheiner. Invoice number : 2645478. Room # 7102. We bought a cruise to Alaska on Celebrity Eclipse ship :

9/7/23-16/7/23 from American travel agent Anatoly Shusterman. He knew that we were Israelis, but he didn't inform us about the requirements of USA visa!

On the day of boarding, we were not allowed to enter the ship. We were in a shock!

While filling different forms required by the ship there were many questions about vaccination, about bank cards, but not a question about USA visa!

By the way, we left our 2 suitcases for checking in, but we got back only 1.

The responsible security manager Chris and the representative of the ship Jarrod assured us that the suitcase will be send to us.

To sum up: 1. We want our full pay for cruise back $2134

2. Money for our flight to Vancouver and back $ 3808

Thank you for your understanding and help.

I need help locating a ring I purchased while aboard the Apex the week of April 16th. I purchased the ring from Siddesh at Effy Store for 1998.00. My friend fell on the ship mid week so departing the ship the ring slipped off my finger. I was in touch with Siddesh and he checked lost and found and they had it. I was overjoyed when I heard. I was told it was shipped through chargerback by the ship. and they would ship it. I paid for the shipping on April 27th and was told the ship was out to sea and it would be mailed on May 4th Tracking number for FedEx is [protected] and it shows label printed but never shipped. I really need help finding this ring please? My mother passed away In Janiary and this cruise and the ring were both purchased with a portion of my inheritance. I am just sick about It being lost again.

Sent from my Metro by T-Mobile 5G Device

Get Outlook for Android

Cruise #424614 celberbity crusies refuses to assist with transfers just because after the cruise we are staying in venice. If you don't leave on the last day in port and fly back to your original destination you are out of luck. All we need is a transfer to the airport in italy. Not a serious issue celbrity agents have refused to help because we are staying in venice for a few more days. One agent was able to get us a trnsfer to tranchetto island in italy and from there we are stranded, we have no idea where tranchetto island is but celebrity is stranding us there. Celebrity does not care. They do not take care of their customers - answers I received from most of their agents is "sorry your probem". Celbrity cruses did do the air fare and hotel reservations evidently money is being made on those items by celebrity but assistance with transfers, again answer was "your problem"

this issue is so minute and we did not expect the treatment we have received from celebrity they are supposed to be above other cruise lines but I guess I was wrong.

I was supposed to sail on 11/03/23 to japan. My travel agent called to tell me they told him celebrity over sold the cruise by 260 cabins. For the inconvenience they offered if you book a future cruise within a year they offered $450.00 pp. I agreed to book the cruise 10/06/24. Now my travel agent said they called and said im not entitled to the 450.00 pp because he did not cancel and rebook. I called yesterday and customer service said both of us misunderstood the 450.00 pp. Celebrity inconvenience me by canceling my cruise way to late and I had to scrabble to book another vacation. Actually holland America is going to japan in October 2023. There is no reason not to cancel my japan trip in 2024 and book for 2023. Celebrity is saying its my travel agent and I fault for misunderstanding. There is no misunderstanding you cancel my trip I had booked for over a year we move it and I get nothing to rebook. I just don't feel that is the way to conduct business and expect people to rebook a cruise again