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Princess Cruise Lines

Princess Cruise Lines review: Disembarkation

N
Author of the review
3:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Our Booking # 6GWWXW
2ND CRUISE WITH PRINCESS
One pending we may cancel due to this fiasco
On November 18th in Los Angeles we encountered a 3 hour wait, with 3 Custom agents for 3000 passengers. No bathrooms, chairs,information etc.
I have my 2 transfer tickets for the bus I want to send back to you. We had to take private transportation and just barely made our flight. Numerous people in line missed their flight.
you must realize this Cruise had 75% elderly customers. Putting all of us through this horrific situation is inexcusable.
Where may I send my transfer tickets from ship to bus for a refund. We paid cash for our private transfer.

Deborah and Peter Nutting
20222 82nd ST
Bristol, WI53104

Claimed loss: $82.00

Desired outcome: Convince us to take this next Cruise. We her Viking treats people much better

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Princess Cruise Lines Category
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