Popeyes
reviews and complaints

To whom it may concern,

I recently visited the Popeyes in Wallingford, Ct. Store # 10109 on July 3rd 2021. I was not satisfy with the meatless pieces of chicken I received in the 12pc family meal I brought again! Some was more bone than a normal pieces of chicken that it should have been. It seem like they cut the meat out from the breast and the thighs to make their nuggets and strips instead of using boneless meat that they should've brought to make the chicken strips and nuggets with. This is not the first time I have experienced this meatless chicken pieces I am getting from this location. I have been to the other locations in Ct. and never had experienced this at all. I have brought meals from the Hamden and New Haven locations. I understand that each locations is own by different owners since it is a chain business. I believe the owner of the Wallingford location is trying to cut cost by cutting meat out from the breast and thighs and even legs to make the chicken strips and nuggets with.

This is about the new Shelby, NC (store #13580).

1) The service is relatively slow. Usually, when you're in like at drive thru...the 1st thing you hear is: "I'll be w/ you in one minute". This has happened each time I've pulled up there.

2) When inside ordering, I waited today for about 2-3 minutes at the counter while they were working & talking about "who comes in at what time...I'm getting off at ____, etc. [you get my drift]" and as a customer, I don't wish to hear about things like that--I want to be waited on!

3) PARKING! This new store doesn't have much parking--granted. There are only 8 parking spaces on the right-side of the store (which is closest to the entrance), and 2 more marked as handicapped, for a total of 10. I've notice that your employees park there! They should park at the BACK! That's "Management 101" people!

You have a friendly staff, but these issues need to be addressed.

Regards,

TG

The classic chicken sandwich was a huge disappointment, it was not a regular chicken breast, (2 sandwiches from 1 breast) must of been double fried very tough to chew. I have been there before and thought it was great, but this location has gone downhill fast. Will never go back. the location is Collier Blvd, Naples Florida.

This store #12483 is on my route going home in the afternoon. Today I orders the 5 piece tenders (mild), Mardi Gras sauce and unsweet tea. At the window I was told no Mardi Gras sauce, I paid for order, got bag with a box and side order. When I got home I found one piece of chicken and fries. My side was red beans and rice (which I got). It is the last time I stop at that location because there is almost always some mix-up (deliberate?) between what I order and what I actually receive. Not mild as ordered, often wrong spiced mixed with order, etc. I tried calling the phone number on the receipt and got a FAX machine.
There is another location I will try but this store #12483 is beyond a doubt a poor representation of your product and image. I am including a scan of the receipt. I don't know how you go about resolving this but unless someone steps up it will continue.
I know good help is hard to find but this location is really deficient.
[protected]@gmail.com

I just take my chicken orders and went home, checking on my receipt and they charging something I did order, call the the store and they told me they going refund if I have to bring the receipt back today for a refund if not today there will be not today there will be no refund, extremely bad service, this is not acceptable, I need someone give me an answer, this is the store #2958

Gave me wrong sides
Requested sauce plus extra sauce I paid extra for not in bag
No silverware or napkins

Had no utensils to eat it with. If we had utensils, no sauce to eat it with. And if we got to that point couldn't clean our hands or face.. kept driving and ended up going through McDonald's drive through in next town

Positive note. They did not have a cooked chicken breast and offered to cook one if we had an extra 5 mins. We waited for that. It did look good but my wife needs a fork and knife to cut into small enough pieces.

I do not normally complain but three different errors on one order and see just ate not able to eat it by time we get home it would not be safe to reheat. So food and money wasted

First, I enjoy your product.
My complaint is about poor communications.
On my recent visit to your store at 1790 W. Algonquin Rd. Mount Prospect, IL I had to give my order five times and each time I had the order taker repeat my order back to me and then when I got home the spicy chicken was not spicy.
The problem was that the order taker had very poor English language skills and I don't speak Mexican. Also he did not know the "register" very well or the products he sold.
On the way out I voiced my complaint with what might have been the man in charge and he made light of my complaint.
I won't stop buying your produce but I will have to try another location and unfortunately there none close.

To Whom is Directly Responsible for Customer Service;
On 06/09/2021, my family decided that we would like to have your fried chicken for supper. Being that the Moody, Al. location is the closest to Pell City, Al. I drove in stormy weather to accommodate our desire. I arrived at the location to proceed to place my order through the drive thru. When placing my order, I wanted to have included a family size of your onion rings. I was immediately informed that they no longer carried onion rings. I proceeded to express my discontent by saying " you folks had the best onion rings", I was not able to finish my statement. Both a man and lady both in a rude manner stated " we cannot give you what we don't have". I was not asking to be given anything; but what is worse, when asked for corporate information, I was told they did not know it. When I got my receipt, the information portions, had been torn off. I not sure what your profit margin is now at this location, but it would not surprise me if it was not like when you opened. This occurred around 3:57 PM C=9854

This is my second disappointment with Popeyes, within the last 2 months.
The first time because of the long drive thru lines, I decided to go in an get my
order. I placed my order as soon as I walked in, I was told it was a 5 min wait on fries and 25 Min later, I along with other customers were asking what was going on, and where was the food. The lady ahead of me was so any because she had ordered on line and had been waiting 45 min.
When we finally got our food it was cold. They did give her, her money back and the food. I just got cold food.
Tonight I decided to wait in line, It was about 10 cars ahead in line, but from the time I placed my order, it took another 20 min with only 4 cars ahead of me. And the food was cold again when I got home, 5 min away. I figured for the long wait (1HR FROM ARRIVAL ) at least the chicken would be hot this time, but no such luck, only the red beans. So what was the long wait for, It makes no sense. NO APOLOGIES, Corp needs to send someone down to retrain these people.
Popeyes locate
Delware Ave,
Mccomb, MS 39648