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On-line order cancelled and no notification
Antioch Ca. Store on Lone Tree
I placed an on-line order for a 16 piece fam meal. 1 Hour later went to go pick it up. When I arrived, the sign on the door said "Doordash and on-line orders pick up from drive through. This was my first disappointment as it ended up being a 35 minute wait. When I got to the window, they informed me that my order was cancelled and to contact customer service for a refund.
Desired outcome: Full refund and a voucher for a 16 peice fam meal
Got my order wrong at last two stores I went to
I went to the store in Russellville ar ordered 2 Brest an a wing an two mashed potatoes when I got ready to eat had one breast one thight an one piece I couldn't make out an two red beans an rice the second time was in attalla al I ordered the same got one breast one thigh an one leg one red beans an rice an one pototes an a biscuit that could have been used for a hockey puck i usually stop at a Popeyes at least twice a week but this is terrible service I drive a truck an a lot of the time I get my meals to go an I don't want to have to open everything in it to make sure it's right before I leave
Desired outcome: Should make up these meals an contact those stores
Order
My order was completely wrong. I ordered a two piece chicken combo leg & thigh. They gave me two wings. Please investigate this Popeyes chicken restaurant. The service was unprofessional & order was completely wrong.
Read full review of PopeyesStaff
Yes, today at Popeyes #1409, Jessica assisted me with a breast and wing combo, (Order #81) chicken was hot and biscuit was hot, but Jessica's attitude when I questioned her about her mask below her nose, All the other staff were wearing their mask fully, she told me she was working window and did not have to wear her mask, regardless, if Popeyes ask their...
Read full review of PopeyesFree family meal and have a regional manager fix the issue
Today May19, 2021 I stopped at this Popeyes location at 4:30 pm and sat at the drive through for 15 minutes before someone coming out of the restaurant said you have to go into restaurant to place your order. There was a sign on the speaker at the drive through that said they were closing at 6:45 because of staffing. I proceeded to to go to the one and...
Special offer, and my experience trying to resolve iti
I did a 2 for 1 offer for chicken sandwich. HAD to take uber eats up on this. I added the items to my cart and went to checkout, but noticed I was being charged for 2 sandwiches. I did not place my order, but called my Popeyes location, Innisfil Beach Road, Innisfil ON at listed phone number [protected]
Explained to woman and she said I should only order 1 sandwich and the free one would be added. Back to site and ordered 1 chick sand, oh coleslaw and a 4 piece dinner. Order came and there was only 1 sand. I called restaurant back, got a male this time. He checked order and of course he told me I only ordered 1. He tried to find the employee that I talked to, but some other woman, same accent, told me it wasn't her I spoke to! She asked the other staff and they said they had NOT received ANY phone calls. So I got EXTREMELY angry. Stewed all night and some this morning and decided I Am NOT going to let this go.
The ONLY reason I ordered was the offer. The $7 freebie equals the delivery cost and the handling fee. I am on a budget and look for any way to maximise my options. We do love Popeyes chicken so it was a win win.
Not the [censored] that followed.
At very least I want a coupon for the free chicken sandwich I didn't get.
Thanks and hope to hear back to this message.
Beverley
[protected]@outlook.com
The Popeye Canada site would not allow me to send this message?
Product not available and no mention what districts do not have product.
I am going to try to be polite, but agencies that support or do not state VERBALLY in there sacred ads, should be ashamed. Today I was returning from a quick trip up to Mt.Rainier and stopped at a Popeyes #12090, we had had the ripen chicken breast before and heard last night on one of our networks, "It's back" we had had that awhile back, but now that its back we would give the Colonel a break.
Wow to our surprise, disgust, and anger, the voice on the speaker told us their district does on offer it, so why did not the super expensive ad you post on network TV say some districts may not offer, nothing...so now we are in a line with a concret barrier so you can not get out of line...and at this point I have a person that has the personality of the speaker tell me our district does not offer that...now I am stuck, can not exit to my favorite chicken stop.
I ordered a combo called Tender dinner...just so I could get the heck out of this strange place...When I left I was angry not at the person but at the misleading (to most sane people) advertising stating its back, wow surprise not near me...
You could be better if you tried Popeye...but for not its back to the colonel...unless you can change our minds here and my home town...
Dr. Boynton
[protected]
[protected]@gmail.com
Desired outcome: Response: email or phone
Chicken and cajun rice
I have visited the Popeye's location at 5011 W Irlo Bronson Memorial, Kissimmee, FL 34746 twice in recent weeks only to be told they have no chicken ready nor will any be ready for 20 to 30 minutes. If this were a one time incident then I would accept it as a temporary staffing issue; however, on the second occasion I then view this as a serious management...
Read full review of PopeyesRefusale to use restroom
I am a Black female and I ask to use the rest room in a white area Coney Island Ave and Brighten Beach Ave Brooklyn NY on 05/15/2021 about 430pm I was told I could not use the rest room because I did not purchase anything. My plan was to use the restroom and wash my hands before I ordered. If I had been white the lady would have let me use it I was in a mostly white area all money is green!
Desired outcome: Person should be let go because she is racist.
Horrible food
05/10/2021 AT 1:10 pm I went to Popeyes in Rock Hill SC Store # 11359 for lunch. I ordered a Surf and Turf as usual from there. My fries were burnt, my shrimp is definitely old, and my chicken tenders were old and burnt like they had been cooked 3 or more times. I am very upset with my food, this definitely is not the first time my food has been messed up but I have to say something now because this is getting out of hand.
Read full review of PopeyesVerbal assaults from employee
On Sunday morning 5/9/2021, I contacted Popeyes in Windsor, CT via through a telephone call and spoke with the Manager Harry regarding a $50.00 order my brother and I placed from his store. I explained to Harry that we spend a lot of money there and we had so much food we walked out with such a big bag. Before leaving the store, we asked all of the...
Read full review of PopeyesUncooked chicken
Hey there---I am just asking you to contact the Joplin, Mo store and ask them to please cook their chicken strips longer because I ate there this past Wed and got food poisoning. I am not throwing up anymore but my stomach is still hurting. You don't have to contact me --I just don't want another to suffer like me.
Thanks Penny Mayfield [protected]@yahoo.com
Desired outcome: Cooking chicken longer
Signature family meal
25 minutes in drivethru... For $25 I got ice cold chicken flavored toothpics, buscuits that would make the rock monster from neverending story break a tooth, and an expirience that I will not expirience again any time soon. You have dishonored yourselves, embarrassed your familys, and ripped off your customers. How embarassing for you. It is completely...
Product and service
Store 8495 - My husband and I had to drive from the Hudson Fl. Store to get our meal. When we got to 8495 they told us that they did not have the rip-in chicken. Therefore we couldn't get it. The reason was they were unaware there was special running on TV and on their signs. Therefore they didn't order the rip-n chicken. When I told the girl at the...
Read full review of PopeyesService....
My husband and I visited the location at 10613 burbank dr. In baton rouge, louisiana on the evening of may 4, 2021 around 6pm. We noticed the drive-thru line was extremely long so proceeded to go inside. The doors were not locked and the signage indicated the lobby was not set to close until 10pm. After a few minutes of standing inside (along with 2 other...
Read full review of PopeyesService
Called in an order through your app. When I went to the store to pick up order, door was locked and a sign on the door said due to short staff I needed to go thru drive up. 15 cars in drive up (usually takes 3 to 5 minutes per car) so I walk around to pick up window passing an employee smoking outside that confronted me saying I had to go thru drive up. I...
Read full review of PopeyesMissing items and customer service
On 04/25/2021 my 83 year old mother wanted some popeyes chicken. The closest popeyes to me had made me stop eating at popeyes. reluctantly I went o this popeyes and decided I would get me an apple pie as well. Forgetting that this popeyes owes me at least six months of apple pies. The cashier at the window was very unpleasant. He didn't acknowledge the...
Read full review of PopeyesBad customer service
Good afternoon, Today April 29th I experienced bad customer service. Well I always receive bad customer service from the store located at 1860 North Perris Boulevard, Perris, CA 92571. Starting with the manager, she doesn't care to care how upset you are about them forgetting some of your items. I had ordered a spicy chicken sandwich and they forgot to...
Read full review of PopeyesI am complaining about service and food
My service was given to me by Store 11653 (Eastpointe, Michigan) On Wednesday, April 27, 2021 we ordered ( myself & wife) 2 meals. Before we get into the gut of this order, I need to inform you that we waited in line (drive thru) for 45 minutes before we got to the voice box to order. When we ordered (2) simple meals the female person total our order 3...
Read full review of PopeyesUtensils - none
We were present at the Popeyes at 2:00 on April 28 20021. Were told they had no utensils. This is the second time this has happened less than a month ago. We were given no credit paid full price for 3 pieces of wing combo plus the chocolate bengals. The prices $19.72. We had no utensils to eat slaw or rice & beans with. What was we being to do science we were traveling. At least could offer a fee large drink!
Desired outcome: Gotten worse!
Popeyes reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
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Overview of Popeyes complaint handling
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Popeyes contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 8 8 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 18 18 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Most discussed Popeyes complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
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