Charge something when not order
I just take my chicken orders and went home, checking on my receipt and they charging something I did order, call the the store and they told me they going refund if I have to bring the receipt back today for a refund if not today there will be not today there will be no refund, extremely bad service, this is not acceptable, I need someone give me an answer, this is the store #2958
Order mistakes
Gave me wrong sides
Requested sauce plus extra sauce I paid extra for not in bag
No silverware or napkins
Had no utensils to eat it with. If we had utensils, no sauce to eat it with. And if we got to that point couldn't clean our hands or face.. kept driving and ended up going through McDonald's drive through in next town
Positive note. They did not have a cooked chicken breast and offered to cook one if we had an extra 5 mins. We waited for that. It did look good but my wife needs a fork and knife to cut into small enough pieces.
I do not normally complain but three different errors on one order and see just ate not able to eat it by time we get home it would not be safe to reheat. So food and money wasted
Customer service
First, I enjoy your product.
My complaint is about poor communications.
On my recent visit to your store at 1790 W. Algonquin Rd. Mount Prospect, IL I had to give my order five times and each time I had the order taker repeat my order back to me and then when I got home the spicy chicken was not spicy.
The problem was that the order taker had very poor English language skills and I don't speak Mexican. Also he did not know the "register" very well or the products he sold.
On the way out I voiced my complaint with what might have been the man in charge and he made light of my complaint.
I won't stop buying your produce but I will have to try another location and unfortunately there none close.
Popcorn shrimp dinner
This popcorn shrimp is old!!! Its hard and chewy!!! I want my money back!!! This is ridiculous!!! This is exactly why I stopped ordering from your establishment!!! I called doordash to resolve the issue but because I ordered through the website I had to contact the restaurant which I had to call over 15 times before edgar, the manager answered!!! He then told me that they could not refund my money for this subpar, old food.
Read full complaint and 1 commentAn employee verbally attacked me in the business
I ordered meals for my family today Sunday, June 13, 2021 at 02:37 pm from Merchant ID [protected] the Popeyes on 4501 Castor Avenue, Philadelphia, Pa 19124 #11590. I requested a 5pc tender combo with fries, a 5pc tender alone, and a classic chicken sandwich COMBO with fries. The cashier rung up my order I paid with my debit card and when I requested my...
The chicken meals
We purchased chicken today at Popeyes 1039 Boardman Poland Rd, Youngstown, Oh 44514. It was the worst we've ever had. The only thing in the order that was good was the biscuits. We were order #96. The girl that waited on us was very, very good. We enjoyed her. But the food was Terrible. We have no desire to go back. Thought you should know... As we were very disappointed.
Read full complaintLack of quality customer service at your Popeyes Fried Chicken at the Moody, Alabama location.
To Whom is Directly Responsible for Customer Service;
On 06/09/2021, my family decided that we would like to have your fried chicken for supper. Being that the Moody, Al. location is the closest to Pell City, Al. I drove in stormy weather to accommodate our desire. I arrived at the location to proceed to place my order through the drive thru. When placing my order, I wanted to have included a family size of your onion rings. I was immediately informed that they no longer carried onion rings. I proceeded to express my discontent by saying " you folks had the best onion rings", I was not able to finish my statement. Both a man and lady both in a rude manner stated " we cannot give you what we don't have". I was not asking to be given anything; but what is worse, when asked for corporate information, I was told they did not know it. When I got my receipt, the information portions, had been torn off. I not sure what your profit margin is now at this location, but it would not surprise me if it was not like when you opened. This occurred around 3:57 PM C=9854
Desired outcome: Hopefully, better trained personnel....It will be a while before I visit your store again.
Improper handling of food. Nasty customer service.
At approximately 9:23 PM, transaction number is [protected], A Popeye's employee named Andrianna took my order. I ordered the 11 piece chicken for $14.99, a large macaroni, and 2 mild chicken sandwiches. When I pulled up to the window to pay for my order, Andrianna was making my chicken sandwiches with no gloves on. She picked the chicken up from the pan...
Long wait & cold food
This is my second disappointment with Popeyes, within the last 2 months.
The first time because of the long drive thru lines, I decided to go in an get my
order. I placed my order as soon as I walked in, I was told it was a 5 min wait on fries and 25 Min later, I along with other customers were asking what was going on, and where was the food. The lady ahead of me was so any because she had ordered on line and had been waiting 45 min.
When we finally got our food it was cold. They did give her, her money back and the food. I just got cold food.
Tonight I decided to wait in line, It was about 10 cars ahead in line, but from the time I placed my order, it took another 20 min with only 4 cars ahead of me. And the food was cold again when I got home, 5 min away. I figured for the long wait (1HR FROM ARRIVAL ) at least the chicken would be hot this time, but no such luck, only the red beans. So what was the long wait for, It makes no sense. NO APOLOGIES, Corp needs to send someone down to retrain these people.
Popeyes locate
Delware Ave,
Mccomb, MS 39648
Desired outcome: FASTER AND BETTER SERVICE
Lousy customer service in Fayetteville
I place an order via internet. I paid for my order via internet and received my copy of the receipt. Answer me why I had to wait for over 2 hours to receive my order? I waited by the garbage can for 2 hours for an order I paid for. I paid over $120.00 for food for a homegoing and the food was ordered ahead of time. I personally gave them 30 minutes to...
Read full complaintMy orders are never filled as ordered.
I called Popeye's here in Fort Payne, AL about chicken they had left out of my order. I never heard back. The second time Popeye's left out biscuits and when I told them, the guy was very rude. Today I ordered a two piece dinner and the slaw was missing. This location is so much slower than the others I have ordered from. I am not the only one that complains about the Fort Payne Popeye's. [protected]@gmail.com
Read full complaintFood/employees
During my Visit to Popeyes, I ordered food…. Later that day I've caught food poisoning from eating the chicken. The employees doesn't wear their gloves as required so I'm sure they didn't clean their hands or utensils. It's really hot in Popeyes and with heat it comes germs. The employees doesn't wear their masks properly and it's not a good look. It's a...
Read full complaintService
Friday, June 4, 2021 at 11:00am, I went to your location at 35 W Mitchell Ave in Cincinnati, OH (Popeyes #12375). On "ORDER 8" I ordered 1-3PC tenders combo, 2-5PC tenders combo and a chicken sandwich. Received 2-3PC tenders combo and 1-5PC tenders combo with only 4 very small pieces of chicken (looked like the fries they were so skinny). There was no...
Read full complaintEverything
Why do the Popeye's on Anthony Street in Morgan City Louisiana still do have not indoor dining even the workers are complaining this is not the first had problems with this location? They are the only restaurant in St Mary parish that is Not fully open, the other Popeye in Morgan City is open, so what gives?
Read full complaintCustomer service
On the evening of 6/1/2021, my wife and I went to Popeye's restaurant in Whittier, CA. We have visited this establishment many times prior. After ordering in the drive-thru we proceeded to partially pay our bill with a Popeye's gift card that my wife had. The cashier (male) stated that there was no money on the card and my wife asked for him to request...
Read full complaintAll that is below
First there is not a phone number that works at this location!
I was going to call and have it replaced but with no luck the number is not working my bun on my spicy chicken was hard that I couldn't eat it I keep trying to give this place a change but with disappointment every time if it isn't rude staff it poor food never again will I stop here
Desired outcome: Just fix the problem here
Running the business
Hello I'm writing in regards of one of your stores, This store is at 409 E Marshall Longview Texas.. I feel like you need to check into this we work for Door dash deliver food orders so we go there a lot and when you go there day or night most of the time they say there out of chicken and you never go like at 8:30 or 9 pm there always saying there out, They...
Read full complaintService / workers
Clarksdale Popeyes workers are very rude and they cuss and fight with each other. The lobby were open today (finally) I'm standing there waiting on food and no one greeted me. The workers barely wanted to take my order. They were too busy arguing about a register. One worker asked for change the one at window had a problem with it. Popeyes need better...
Read full complaintThe location in Leander Texas was closed at 8pm on Sunday [protected]
To whom this may concern~ I am writing this complaint with a great deal of dis satisfaction with the way management is overseeing this particular location on 10743 Crystal Falls Parkway, Leander Texas 78641. [protected]. I've been a loyal customer of Popeyes franchise for a very long time, a devoted customer as I may add. On several occasions I noticed...
![Popeyes - The location in Leander Texas was closed at 8pm on Sunday [protected] - Photo 1](/images/complaint/full/1280064/compl_7v2bu3pn13i1qdvjn1q9kl7fgb_70a5bb9142a84f6505be4bb294b1e8c3.jpg "Popeyes - The location in Leander Texas was closed at 8pm on Sunday [protected] - Photo 1")
![Popeyes - The location in Leander Texas was closed at 8pm on Sunday [protected] - Photo 2](/images/complaint/full/1280064/compl_7v2bu3pn13i1qdvjn1q9kl7fgb_2a3b8179c0fa4e1f0eb7295b3bc2709b.jpg "Popeyes - The location in Leander Texas was closed at 8pm on Sunday [protected] - Photo 2")
![Popeyes - The location in Leander Texas was closed at 8pm on Sunday [protected] - Photo 3](/images/complaint/full/1280064/compl_7v2bu3pn13i1qdvjn1q9kl7fgb_42359e8f5a9689db7092a6bfd8546c1d.jpg "Popeyes - The location in Leander Texas was closed at 8pm on Sunday [protected] - Photo 3")
I'm white so I'm not allowed to eat their crappy food.
I'm white so I'm not allowed to eat their crappy food.
Desired outcome: they go out of business
Most discussed complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
My popeyes order was cold, overcooked and some missing items
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