Popeyes’s earns a 1.2-star rating from 8 reviews and 1322 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Coupons
I would like to know why the Popeye's in Larose, Louisiana doesn't take Popeye's coupons. These coupons are sent to us in newspapers because we have 1 Popeye's in our town. Sad to see that. We are all hurting here in our area and saving money with coupons is what we are all doing. Please let me know why! Or if they are going to start using them again.
Desired outcome: Hope they start taking the coupons again.
Product
There are too many incidents, and I don't save receipts. I've been several times at 9:30 and ask for a certain item and they say we're not cooking anything else tonight and we're out of that item but don't close til 12. I constantly go and order my son chicken strips. He has a throat issue so can't eat spicy food and every time he bites into them, they are...
Read full review of PopeyesService
Walked in to order out, had three different orders taken conservatively. I received the first order 55 minutes later. The second one took twenty minutes. The third one was thirty minutes after. By the time I received the complete order the first two orders were cold. Upon arrival of our home we had an incomplete order, a wrong order. I spoke with the team...
Read full review of PopeyesManagement
Unable to speak with manager would like for district manager to give me a call
Food
16 Piece box meal. Mixed, or not. We went to the 72 second Store in Tacoma Wa (# 5955)on 8 -20 . what a mistake. We were supposed to get t 4 each of piece. What we received is 5 -Wings 2 - Breasts 2- Backs -WTF -Covered in soooo much coating. 6 - thighs Again -WTF The potatoes tasted like they have been cooked for days as well. Ticket # 97- $ 59.32- Again -WTF, for this ?
Read full review of PopeyesOrder/service
I ordered 2 piece chicken combo, with mash potatoes no gravey and slaw, I get this reply we have no drinks except water, do you want water I said no thats ok. SO while I was waiting to get my order a car pulled up beside me blew the horn I didnt know who it was but they was talking to the girl at the window. I am now at home opening my box of chicken...
Read full review of PopeyesDid not get receipt & yelled at
Paid for my order with credit card I did not get a receipt when I asked for one they said they printer was broke so I ask could you writ down on a piece of paper that I used my credit card & for how much I was told no & they said I should be glad they was open to get any food I said you are being rude sir then I said i'm going to call the office he said...
Read full review of PopeyesBad service
Hi I was in the one on 1100 girard this place is horrible the crew members are very rude as well unprofessional my order was in correct twice now they charge me for a chicken sandwich and didn't put it in the bag. No ice in the drink machine. Never again will I spend money here they need to have a profession crew staff. I call to complain about my service...
Read full review of Popeyeschicken
had a chicken dinner at poppies chicken was terrible chicken under cooked wrong sauce no roll $14.00 for what the location was Bloor and Sherbourne in Toronto Canada
Desired outcome: never go to that location
Received wrong order and the window clerk was rude
Yesterday I took my wife to Popeye's. We had ordered a 3 piece chicken meal with the "bone in" as the cashier described it and a 4 piece chicken tenders meal. We also ordered sprite with no ice with both meals. When we finally got to the window to pick up the meals and drinks, the young lady handed me the drinks and they both had ice. I said to her "I'm...
Read full review of PopeyesThe store
August 9, 2021 at 8:30pm I visited the Popeye's on Wards Road in Lynchburg, Virginia and waited in the drive-thru for 10 min and my car never moved. I then parked and went inside and found the restaurant floor filthy with trash and tables with trash and unclean. The restrooms were "Out of Service" and about 18 people were waiting for their orders. As I approached the counter, the sign on the register said "exact cash only or card purchases only". After a 5 minute wait, the employee took my order and I waited for another 6 minutes before I was given my order. (Ahead of several other customers waiting for theirs who were there before me). The cole slaw I ordered was placed in a plastic bag because there was not lids for the container. Popeye's has the best chicken sandwich of anyone but they could learn a lot from Chick-fil-a.
Desired outcome: Clean up the restuarant and improve service
what do you expect for a store that is paying employees min wage ? I had an interview scheduled tomorrow so went by store to see what it might be like and doors were locked drive through ONLY... I refuse to work for a store that cannot open to the public.. apparently the store manager and assistant manager just walked out, the DM was just transferred down from New Jersey and has not even changed his phone number.. he is running the store at the moment...lmao
Over charged and very rude employees manager Leslie at #1349
We went to the Popeyes in Yorkville, IL a few days ago waited in line because they wouldn't take your order in the store and you couldn't call it in either. After 45 minutes waiting in line it was our turn to order. I ordered the family dinner 16 pcs. Then was told chicken only no sides we are out of everything but chicken. We left and went to Kentucky...
Read full review of PopeyesChicken
3110 w cheltenham Ave Philadelphia Pa 19150 I ordered a 12 piece meal and half of it was so dry I couldn't eat it. They were out of coleslaw and substituted an extra order of mashed potatoes without asking us. When I called to tell the manager she was rude. She kept interrupting. She tried to blame the driver for everything. She yelled at me and hung up on me.
Read full review of PopeyesIf this is your corporate policy
Popeyes restaurant in Lake Saint Louis, Missouri, stating that the fast-food chain reserves the "right to refuse service to white people."
If this is what you call, service to the customers. WIll, your company will go BYE BYE just like others have!
Now take your chicken and shove it up to your backside, Once was a very good customer and liked your food. But no more, I hope you go out of business!
Desired outcome: Shut down your Lake Saint Louis, Missouri store, and show it on your web site you do not put up with the [censored]!!!!!
poor customer service
Wednesday, August 4, 2021 approx 6:20 p.m. I walked into store, the lady behind the counter came infront of the counter and started talking to a customer and showing her pictures on her phone. I am standing there waiting to be helped, the lady Jasmine then went to the restroom and i am still standing.. Finally i hollered back and asked can i be waited on. they then asked where was Jasmine, i stated if you talking about the person that was here she is in the bathroom.. the manager came and waited on me. i ordered the 2 can dine and the shrimp meal with a chicken sandwich. the lady finally came out the bathroom but still did not acknowledge me or the next customer that came in. the manager went in the back to help the cooks as they too was having issues. Finally after waiting 15 min the manager realized i was still there and asked front line what was i waiting on.. needles to say i didnt leave until 7:00 p.m... I know help is hard to find but this is totally poor service on her part
Condition of store grounds
I'm writing to complain about the grounds around your store in Spring Hill TN. The grounds around your store has been overgrown for weeks. The overgrown vegetation is so bad that your store sign is barely detectable. Our community is well kept and all of the businesses keep their properties up to par.
I've included pictures of your stores property and a picture of the Waffle House next door, the contrast is self explanatory. I know that this store is not doing well but that is due to the poor service. With that said, I'm not expecting anything to change but I will be sending this complaint to the city of Spring Hill. Our city doesn't deserve this level of neglect.
Regards,
Desired outcome: Clean up your property
Department of health and safety code violations.
Date of incident: July 28, 2021 4:58pm PST Client number: N/A Brief description of incident: Alleged food and drink contamination. Additional comments. Repeated attempts to use "contact us" form at https://www.tellpopeyes.review/contact/ were unsuccessful.
Chicken
I placed an order and got old cold and looks like re- fired chicken Yesterday. The food was unbelievable awful. I had a guess over it was very disappointing and I paid for that food
[protected]@yahoo.com
Melissa Dababseh
Desired outcome: Refund
Service
Could not go inside because doors where locked to customers. Set in line for 30 minutes before we could order. Then set at window for 30 minutes while watching certain people going in an out of side door with food. Tried to get money back but couldn't get anyone to window. Thought maybe they had to cook food but food was cold when we got it. 35$ wasted an one hour wasted. This Popeyes needs to be shut down.
Read full review of PopeyesDisgusting establishment
June 4th, 2021 To Whom It May Concern: I am usually not a complainer and take no happiness in complaining regarding this Popeye's establishment, but it was beyond horrible located at 775 Panorama Trail South, Rochester, NY 14625. This area is a very nice & upscale area. When my boyfriend and I pulled in the parking lot, we thought Popeye's was abandoned...
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 2 2 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 10 10 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all Popeyes contacts
Most discussed Popeyes complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
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