PlayerAuctions
reviews and complaints

We purchased a MYGA account through PlayerAuctions for $350. Shortly after paying for the account and using it for a few days the account was banned on MTGA. We have requested Playerauctions to be plain their business risk process to verify identity of seller. Playerauctions says they have contacted the seller but provide no evidence. They also provide no surety that the sellers playerauctions account is now been blocked by Playerauctions.

I sold an account for $1,000 over a month ago. I have been a PA member for over 10 years which means nothing to this company apparently. The original phone number I registered account under I no longer have access to. I emailed them 2 week's ago so I can get the "pin" number that I need in order to change the bank account info where I want my money to be deposited to changed. For over 2 weeks now I get the same stupid questions... "can you send a clearer pic, can you change this to a jpeg format"? I have done EVERYTHING you have asked and sent multiple pics daily and all I need is my NEW phone number added. Total runaround and I have $860 of MY money sitting there and can't get deposited into my bank because they refuse to help me change my phone number. My current ticket number # (1350835)

Dear PlayerAuctions Support Team,

I hope this message finds you well. I am writing to address the recent suspension of my PlayerAuctions account due to a complaint from a buyer regarding the sale of inappropriate and illegal accounts. I would like to explain the circumstances surrounding this issue and kindly request your assistance in resolving it.

First and foremost, I want to emphasize that I had no knowledge of the accounts being sold on your platform being illegal or inappropriate. I purchased these accounts from a person within my community, and at the time, I was unaware of any violations. I deeply regret my lack of awareness regarding this matter and sincerely apologize for any inconvenience or harm caused to both PlayerAuctions and the affected buyers.

I understand the importance of maintaining a trustworthy and secure environment for all users on your platform. I am committed to rectifying this situation and taking the necessary steps to prevent such incidents from occurring in the future. As a responsible member of the gaming community, I value fair play and adherence to rules and regulations.

To ensure that I can address the concerns raised by the buyers affected by these purchases, I kindly request access to my PlayerAuctions account. By having access, I will be able to communicate directly with the buyers, offer explanations, and work towards finding a satisfactory resolution for all parties involved. I am eager to cooperate fully with your support team and the affected buyers to rectify any issues and alleviate their concerns.

I understand that selling inappropriate and illegal accounts goes against the terms and policies set forth by PlayerAuctions. Rest assured, I have learned from this incident and will be more diligent in vetting and ensuring the legality and appropriateness of any future transactions. I genuinely appreciate your consideration in granting me the opportunity to rectify the situation and prove myself as a responsible and compliant user of your platform.

Furthermore, I acknowledge and accept any penalties or consequences deemed appropriate by PlayerAuctions for my oversight and lack of due diligence. I understand that these penalties are necessary for upholding the integrity of your platform and ensuring fair and ethical transactions. Please inform me of the penalties involved, and I am ready to comply with them promptly.

Thank you for taking the time to review my appeal. I hope for a favorable resolution that will allow me to address the concerns of the affected buyers promptly. Should you require any additional information or have any questions, please do not hesitate to contact me.

I look forward to your understanding and support in resolving this matter.

Sincerely,

NeonStore

Hello,i was buyed CS:GO account before few hours and money was took from my bank account and i need verification to prove my order,i was confused why cuz my money was payed out of my bank but anywaye i send all photos and ID verification of that and still nothing,0 respond.

I am not sure what is going on.

Please check my order: Order ID: [protected]

My offers were hidden due to a misunderstanding of the facts by their agent, who is now ignoring my emails, I have sent multiple emails with all the evidence and arguments, all of which have been completely ignored.

Absolutely pathetic service and the most incompetent staff ever.

The buyer is a rude and fraudulent individual and the Player auction staffer is forcing me to comply with the scammer's demands instead of resolving the dispute through arbitration. He has no idea what he is doing, clear incompetence.

ticket no 1324267

ticket no 1325900

On 9 apr 2023 I bought (order I'd #[protected]) imvu credit $13.46. After that I don't feel comfortable and cancel the order and seller accept my cancellation. Still I did not get my refund back.

I raised complaint and they responded

: "Please be informed that the payment has already been voided. Kindly expect the payment to reflect back on your account. Thank you.

In rare cases, it might take up to 5 business days to receive funds in your "

More than 48 hours passed but still I did not get my refund back its so frustrating. Please help me out to get my refund and handle this matter on priority.

Tickets no. (#1317313)

Order I'd (#[protected])

I was unable to sell a game account due to the game company has placed a locked on my game account from changing it's linked email.

This resulted the buyer lodge a dispute under my playerauction account.

The dispute now wants me pay USD120 to facilitate a commission refund to the player despite i have not even sell anything on auctionplayer.

Tried sent in an email , they did not respond to my enquiry.

I had to create a new account to avoid the penalty fee.

Now the new account has also subjected to ban due to multiple account.

I've not seen any game account selling portal that charges a penalty of USD120 without even selling anything.

I purchased some gold for a game i play, however i had an error during the transactrion process and it still took my money, after complaining to playerauctions support that the purchase went through but the order was still sayiung i need to pay they disagreed and said it had failed however after responding with proof of purchase i have now been met with silence and have not be responded to i have also cancelled order in hopes it would refund back to me but nothing. This is very unprofessional. I want a refund as i have paid for a service i did not recieve. the order number was order number : [protected]

I had come back after 5 months as my email and number got leaked online however when I get in and click close account it won't let me since my account os "locked", I have to change the email before closing the account as I have already deleted the email from existence but I cant do that either, as It won't let me changed my personal information. I have contacted support and they want me to send legal documents such as a passport and a selfie of me, along side all this information that's already in the account, Im really worried about giving my information after all that has happened, and I don't even know why Im locked out to begin with when I never bought or sold anything..

Please Look into this I really don't Understand what the hell is going on.

I was trying to buy a fortnite account for 79 dollars and when I tried to purchase it, it failed and for some reason and it took my money. On the website mybalancenow.com I see that the purchase is still pending (screenshot). The ID number for the order is #[protected]. The order has sense been cancelled and the seller told me to contact playerauctions for support with the problem.

At the end of August of 2022, I purchased a Valorant account for $400. With this purchase I added the $40 after-sale protection which is supposedly helps the buyer get their money back in the case that the seller reclaims the account. This protections is said to last a year. On the 14th of September, I was kicked off the account and the seller reclaimed the account. I messaged the seller asking if they reset the password to no response. I filed a dispute with the seller, but PlayerAuctions sided with them and let them keep the account. On the 21st of December, the seller responded to me on PlayerAuctions' onsite messaging system stating,"Yes, I reset the password and got my account back." I then filed a ticket on PlayerAuctions telling them that they admitted to reclaiming the account, meaning that I should get refunded for the $400. On January 4th, PlayerAuctions said that it would take 48 hours to get the refund back. I have messaged them multiple times since then and still have not gotten my refund. I paid an extra $40 to prevent this from happening yet they are ignoring me.

I am a seller on Playerauction when i was completing an order, I got suspended out of nowhere. I have been selling on playerauction for like a month now and suddenly i got suspended. Mail said my account got suspended due to risk management policies and industry compliance. Its strange because I was careful and didn't breach anything in the agreement. Every document I provided to playerauction were legitimate and every account that i sold was correct and legit aswell. Every customer that I have dealt with gave me a 5 star review (got like a 95% of good reviews) and I never had a dispute with any of my buyers. This shows that I was providing legit account details on playerauction so that cant be the case. My ticket number is 1240297. Please review my ticket and lift suspension. I also had money on my wallet that was on reserve which i will be getting in 2 days. How will i be able to disburse my cash from the suspended account?. I

Somebody made a dispute and i dindt reakt to it because we have done it over dicord because iam new and i was not shure what iam doing so we made it over dicord and i have a sreenshot from it.I gived him his account He wanted a better one because he fellt like scammed i gaved him anouther account and know he was happy and yeah i musst react to the dispute but i didnt see that all the days.

Dispute ID175914

Been waiting for them to respond for my email since December 18 regarding with a Disbursement issue being on hold until this day. I don't even know the reason why they put it on hold whilst a successful order transaction with this ID 9845576. They will just send their automated messages that my emails are closed and merged to my first email and it's not helping solve my problem. Really disappointing.

Bought a account. Seller took the account back. No help from player auctions. Refused a refund as I have sent proof in emails to player auctions. Scamming people out of hard earned money and always finds in favor of the seller due to the fact they get a cut of money from the sell. I purchased the account Dec 7th seller took the account back on dec 17th seller was Janeyer, playerauctiosn support # 174722 Was my ticket. I sent emails between myself and the Game support, no help from player auctions

The incident was sent on Mon, Dec 12, 7:14 AM. Request #: 1213985. I am still continuing my dispute about this account being retaken and I still haven't gotten any response. Is there any way to speed this up since Christmas is coming up and I really need my money back. You guys do seem reasonable and I do appreciate ya'll freezing the disbursement of the money given on orderID: 9805041. But this is not professional at all to leave a buyer out like this and to deal with this much frustration. I prefer you guys to bring LiveChat back, it was more convenient than waiting days for a dispute to be resolved. My complaint was marked as resolved but it was not. I am still waiting on my refund. And I will legit keep sending evidence to the best of my ability since I was legit ripped off. Some people may this $450.00 is small. But I will not let a scammer get the best of me. You guys need a better system on this because you can lose trust from buyers, yes I know sellers are scared too. But I have no reason to lie about this account being taken back. I just want this refunded quickly as possible so I don't have to buy anymore, I will gladly take a refund and a suspension on my account because I won't need PlayerAuctions after this. This is not a fun time. It has been 6 days I have been waiting on a decision. And trust me, I don't think any buyer would love to go thru what I am with your company.

Hello player auction team, I am highly appreciated and thankful that you guys understood my dispute case ,and made the fair decision,but as everything gobe in my favor, they simply suspended my account on no reason, and everytime I asked for the solid reason they say:- ( Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding. )why you guys suspended my account, please open my account, i have 415$ to withdraw from it, I never scammed anyone, I always in favor of our policy, I simply used any other platform maybe because, they want photos, and information about account, otherwise I simply give id password on website, and haven't done any offsite trading, 415$ is small for you , but I am poor , and it is too much for my life ♥️🙏

I paid $140 for my order and as soon as the payment got done, my account got suspended. I emailed them to get my money back but no one replied to me. I just want to get my money back as soon as possible please.

Order: 9834652.

So i bought an overwatch account, i changed the email, profile, region and password and take it as mine, now after 1 or 2 weeks, there was an email that has sent to mine saying that the account email was changed and i can't log in to that account that i bought. now i tried to dispute the case in playerauction and the seller said that it was my problem and not his, how does that my problem alone. i have proofs of the account email change, i even tried to contact blizzard but they said that the account was in another player. and that being said, i still lost the dispute(playerauction) when there is a proof that the account email has changed and i don't have any access to it. i think this was a scam for me. i felt very frustrated about the case. the seller was like something spanish, and i have an email that came to me in spanish language, i think he filed a ticket before selling the account to me, in the ticket it says something like compromising or something resetting the account

Order ID: 9805041

I have waited a full day for a response and got nothing, I had trouble with this account about Dec-06-2022 at around 7:00PM two days after the purchase getting added by the friends of the previous owner apparently, getting told the account was hacked. I told the seller about this and was told it was a scammer. I followed seller instructions to change password and email, did a 2FA, and still the account was recovered by someone. All I can do is return the email since that's all I can get. I even gave time for the seller to reply to me if they could recover the account, and I got no response about a refund or if they could get the account back from the support. Therefore this account has been giving me trouble and I just want a refund for it. Especially for $450.00 giving me this much problems not even in a week.

I am trying to gift for my kid but I cannot even get it because of these escalation times.