Dave & Buster’s complaints 121
Dave & Buster’s - Horrible customer service!
They promise to help fix a problem you have but never contact you back. I had 2 cards with 2 accounts and they left me with the account with least amount of points in my app. The other one that I had 4000 points already accumulated they said I couldn't have 2 accounts with the same phone number. I had to do another email cause the current one at the time wasn't working. At least leave me with that one. I had to basically spend thousands again to reach 4000 points. Unfair. Also spent about 100 in the restaurant and didn't give me the points for it. You add info online to see if they give you the points but they brush it off again. On the phone they say yeah I'll call you back but never do. I should at the moment have 8000 points easy. They are robbing me of what I'm own. You can't even talk to corporate.
Desired outcome: Someone from corporate help me fix this mess they made so I can enjoy Dave and busters again.
4/15/22 1045pm sevierville tn Pull cameras... U can see that I went to the bar... Waited... Waited... Left went to restroom.. Came back with my husband... Waited... Moved to other end of bar closer to the bartender that was busy... I get that... I also work in high intensity enviroment... So I do understand.. At the point that the bartender went and served...Read full review
Dave & Buster’s - Watery drinks. Idiot staff. No refunds when something doesn't work. Never coming back.
I was at Livonia Michigan yesterday. Front to back top to bottom, your staff sucks except for one waitress. Your drinks have no prices and they are watered down. Then you find out their TEN FUCKING BUCKS. Your 3D event didn't work quite right and the lens were smudged and the moron you hired to work that spends most of his time staring into his phone, both...Read full review
We all ordered burgers, well done & medium well. Our burgers were all red on the inside, very little browned, our fries were cold (they were our appetizer) When we told our waiter he said, yeah, that's how we cook our burgers, pink I side, we said, we like a little pink, but these are red inside, he said sorry but that's how our medium well & well are...Read full review
My husband and I go to White Marsh ALOT and like going to Dave and Busters to have a little fun. Well, ITS GONE DOWNHILL! I'm not usually ancomplainer but SOMETHING NEEDS TO BE DONE! 1st-BARTENDERS... The day time bartender with orangish hair (shakia or something) is ALWAYS RUDE, she's LAZY and NOT ATTENTIVE AT ALL! this has been the case the last 5 or 6...Read full review
Hello, firstly I must say that I have really enjoyed all aspects of Dave and Busters overall, I frequent the establishment quite often along with take out orders to the point where some workers know my face, but this particular day after getting off work and calling in my order I must say I was pissed along with disappointment. 95% of the time I order the...Read full review
On March 12, 2022 at 7:20pm I walk in Dave & Busters in Hollywood FL. As I came, my family and I walked toward an empty table and seat as usual. Thereafter Brenisha “the hostess” walked toward me and stated that we are supposed to wait in a line to be seated and she said on top of that the table is broken which my family and I step out politely to wait on...Read full review
Dave & Buster’s - Virtual ride
Virtual ride. Jan 17 2022 Orlando Florida
We bought four tickets for that ride and it was down they said it would be up shortly we waited 6 hours and they still couldn't get it running and they refused to give our money back
Between our four kids we spent $325 on the games we were there for six hours I think that was more than enough time to get that virtual ride up and it was still down when we left and they refused to refund our money for the ride Not a good way to run a business
Desired outcome: Do what’s right
Dave & Buster’s - Service
Me and my Husband wanted to try something different and both never been here, wanted to check it out. The whole experience was terrible. We walked in at 945, the ladies at the front told us to have a seat a booth or bar, we went to booth but told Kitchen was closed at that time. We ended up walking around, at 950 we heard over the intercom LAST CALL FOR FOOD, (we were so hungry too) so we went to the bar, sat there and watched the 2 bartender ladies walk past us didn't acknowledge us, had to wave her down and asked to order food because they said last call. Her response was NO WE ARE NOT ORDERING FOOD ANYMORE then she just walked away, didn't even ask us if we wanted something to drink, 2 min later, another person walks up and the other bartender lets her order food after we were just told that it was closed. Then the lady (Thalia) ( that's the name that was in the receipt) said ok I guess you can order food now, and then I asked for a menu, never been here before, don't know what my options are. She said I had to scan it on my phone and look at it through there, I personally don't know how to use the scan thing, I wanted to see a menu physically. She then walked around, came back and asked us what we wanted, told her 2 strawberry margaritas, chicken strips and fries. Got the drinks first. Literally tasted like all Strawberries, no alcohol whatsoever. Didn't feel anything, and there were big drinks. I then over hear the couple next to me complaining about the same girl ( Thalia) said there were over charged and there drinks tasted like no alcohol also. There is a manger there now, I started to say that she was gave us a horrible experience too in front the The manger and she just walked around like she didn't even want to hear my situation. Me and my husband were so upset, we ended up walking out with our 150 tokens still left on card. Didn't even to to spend no more time there or play anymore games.
Desired outcome: We walked out hungry, sober and upset
Dave & Buster’s - Game Credits
Thank you for taking the time to review my complaint.
On May 1st I visited Dave & Busters - Milpitas around 11 pm.
I understand that I should have been more mindful of my game swipes since it was very close to closing.
I swiped 4 times and was able to play 2 games. I lost 2 game swipes.
Also, I wasn't able to redeem my tickets for the 2 plays I got in.
Additionally, this particular machine that was open-to-play had a token stuck on the right hand slot.
Desired outcome: Refund for my 4 game swipes. total 43.2 credits.
My family and I sat down for dinner. Ask for 2 beers. Took the waitress 10 min we counted to come out and say what do you want to drink. 14 min later she came back and said the blue moon tap was out. Finally got the correct drinks. When food came out I had to call her over while she was a servicing another group to say we need silver wear. 11 min later, we...Read full review
Dave & Buster’s - Tickets/points
I went to check how many points I had, and it said I had 0 when I had well over 100. I was confused but then I realized it was probably due to either outing a be chip on the card or using my card for the vr. Please fix this ASAP, it really ruined the experience and wasted my money and we didn't even get refunded! It really bummed me out when I realized all of my hard work paid off for nothing and I don't want this ruining anyone else's experience.
I went to dave and busters around 9pm with my niece and 8 of her friends for her 17th birthday. We were there about 20 mins looking for a sit and I notice someone sitting at a table I knew in passing. I saw here family was wrapping up and asked her to were they getting ready to leave she said shortly. I table was close to the bar so my niece and friend...Read full review
On the night of Feb 5th my son, myself and my sister-in-law went to Dave and Busters late. We got there around 1230am . I was trying to get more credits on my card so I decided to use one of the machines. I picked the $35 one and it asked if I wanted to upgrade for $40 so I can get 250 credits. I picked yes and I put $40 in the machine. It was two $20...Read full review
We routinely spend tons of money like 300/month at D+ B utica mi. They always have happy hour in fact two happy hours/day we just happen to be in Lavonia and decided to go to Dave & Buster's here they did not tell us that they did not have happy hour so we ended up with a 99 dollar bar tab before tip no one bothered to tell us that they didn't have happy...Read full review
My family and I sat at the bar and waited for about 10 minutes for someone to come out but that's not even the complaint and I typically don't do complaints but this customer service was beyond disrespectful. When Raquelle (Server 916060) comes to the bar to ask what she wanted her attitude was already nasty. I asked her if they had any frozen drinks and...Read full review
I had a completely horrible experience with my family last night. The service was not only unacceptable but the employees were so unprofessional. Mr. Garland Myers allowed a female employee to put hands on me as I walked through the bar to leave with my kids. She stood in front of me and tried to block me from passing by and began to push me. She kept on...Read full review
I am a chauffeur there 2 bus load of people we brought here and I decided to try your chicken salad, first I was not given any dressing for the salad second while eating the salad I came upon old slices of avocado I was not please with the wait time of 30 minutes for the salad and the to find old avocado slices see pictures and reciept I chicken on the...Read full review
I saw a commercial about Dave and Busters on Monday advertising their hot chicken wings. I recently had Breast cancer surgery and I am currently receiving chemotherapy treatments and I thought I will leave my nice warm house and travel to D&Bto get some of those hot chicken wings because they looked so good on the commercial. I drove to Ontario Mills to...Read full review
Took a couple of my friends as a surprise for their birthday. We got there and sat down at a booth. Waitress came and got our drink orders and we ordered the nacho appetizer. We sat talking and waiting for the appetizer to come, it took 35 minutes to get our appetizer and when we got it there was a hair in it. We asked the waitress to see the manager, she...Read full review
We are here to help
- 16 years' experience in successful complaint resolution
- Each complaint is handled individually by highly qualified experts
- Honest and unbiased reviews
- Last but not least, all our services are absolutely free