Dave & Buster’s Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Dave & Buster’s, Inc.

2481 Manana Drive
United States - 75220

Customer Support Phone Numbers

+1 888 300 1515(Customer Service) 2 4
+1 800 842 5369(Voicemails) 2 2
+1 214 357 9588(Head Office) 2 1
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Dave & Buster’s Complaints & Reviews

Dave & Buster’s / record of tickets

Oct 08, 2019

For the second time, D&B is ripping me off as for as tickets go. The first time I had 450, 000 tickets that disappeared from my card. We worked that out even though they did everything but call me a liar. This time from the Syracuse D&B, I have 306, 000 tickets. They show that as my...

Dave & Buster’s / slow food service

Oct 05, 2019

Hi, I'm writing to make it known just how much our event was ruined by the service we received when we visited D&B at Dolphin mall. We had a private event in the entire venue and even though we had purchased game cards to use while there, the fact that we decided to dine before going to...

Dave & Buster’s / price

Sep 23, 2019

Sunday was our first time visiting Dave and Busters. My bf and I took our 2 daughters and their friend who are all 12 and 13 yrs old. My bf asked the girl in the front how it worked for prices and food. She had him under the impression all he had to pay was 27.99 for all of us to eat...

Dave & Buster’s / all service

Sep 22, 2019

I brought my family to dave and busters at 1230 for lunch and play and watch the game. There was no tables so we let the kids play and we sat at the bar. We was about to order but was moved to a big table then was told we could not order we had to wait until 2pm. We are currently still...

Dave & Buster’s / staff

Sep 10, 2019

Went out for a family night at the local Dave n Buster's. Overheard a bartender, Derek and a server, Amanda making jokes about handicap/disabled people, using racial slurs. The jokes and use of derogatory language was enough that my family and I could not even finish our meal. I also...

Dave & Buster’s / family "unfriendly" policy

Sep 08, 2019

Dave and Busters "Home of the Cakeless Birthday" After booking a birthday party by phone for ten participants for September 7th, at 2pm, at the Pelham Manor NY location, we were informed upon arrival that our purchased and theme decorated birthday cake was not allowed. During the two...

Dave & Buster’s / overcharged

Aug 30, 2019

My husband and I went to Dave and Busters on 08/20/2019. My bill was 58.58 the waitress charged my card 71.07 and than $18. I was told by the manager JT that my money would be refunded the next day. I had to call the store several times and continued to get the run around. It took me over...

Dave & Buster’s / service

Aug 24, 2019

Me and my daughter went to the Sevierville dave and busters to eat lunch and play games. They were steady but wasn't very busy. We were shown to our table and sat. We waited for almost 20 min and never was greeted by a server. I went to the manager and informed him we were leaving. He said...

Dave & Buster’s / restaurant

Aug 05, 2019

To whom it may concern: I'm writing just to complain of the food. Very nice place, nice people, but meat undercooked. We ordered a well done burger. It was a little upsetting because we waited 40 minutes for food and received the meat pink. My husband is a stage 4 cancer patient and wa...

Dave & Buster’s / awful experience

Aug 05, 2019

I'm mortified at the service provided at this location. I've never been so insulted in my life from can't sit down if you're not ordering which I was. To making my 11 and 13 yr old daughters move to being asked to pay before we played in the event of dining and dashing after spending $168...

Dave & Buster’s / employee and manager

Jul 10, 2019

I was at the dave and busters in livonia michigan on victoria pkwy street I believe the lady nancee working in the toy area was very rude to me didnt speak back as o spoke to her and was very nasty to me talked to me as I was a child I didn't like it nor I appreciate it the manager...

Dave & Buster’s / half price wednesdays

Jul 04, 2019

My daughter and i went to Dave and Buster's in LR, AR today and I didn't know what the original prices for the games were, so I automatically assumed that we were only paying half price. so we played and had a great time, only to discover that we were playing full price. And that they were...

Dave & Buster’s / restaurant portion

May 27, 2019

We traveled 40 minutes to go to the Orland Park is location. First off terrible hostess(young African American girl) ... poor demeanor, poor customer service. Got the impression as if we were bothering her by checking in. Second off got seated Waited for 25 minutes weren't even...

Dave & Buster’s / host stand customer service

Apr 27, 2019

We walked up to be seated and all 6 or more unkempt hosts were talking hugging and holding on each other as if they we in a high school lobby. It took awhile before any of them noticed us and we had to say something first. I used to be a waitress so I understand standing bored sucks but...

Dave & Buster’s / party my son had in orland illinois

Apr 27, 2019

So my son had a party here before 2 years ago and everything was great, I had over 25 kids and private room. He loved it so much decided to try it again this year which was 4/25/19. Horrible, the host didn't know who I was I had to go introduce myself to him as the parent because he kept...

Dave & Buster’s / worst customer service

Apr 22, 2019

Wanted to celebrate with my family and friends over the weekend. The service was extremely difficult to order food, use the restroom or to sit at a table to eat. Manager and team members should develope better communication skills. Bad experience, worst customer service! My family didnt...

Dave & Buster’s / management, customer service

Apr 14, 2019

I would prefer to give this place a negative star. Service is horrible! Bartenders are amateurs and don't know what they are doing. Only good bartender is Vern who is a friend of mine. Other than that, the bartenders and management are completely incompetent of working in the service...

Dave & Buster’s / event services

Mar 20, 2019

I called cierra meredith to plan an 80th bd event in st louis for my dad. Our vision was a bar environment watching cardinals baseball game. During initial inquiry I asked about a room to accommodate ~50 people and food options. All email communications — - cierra responded w the tailgate...

Dave N Busters / managers customer service

Mar 16, 2019

I went to Dave N Busters on March 16, 2019 with my 6 year old daughter and three of her friends. We put over 100 on the Dave N Busters card and shortly after a few games became very hungry as I am 7 months pregnant. We tried to get seating but there was a long wait and I was feeling sick...

Dave & Buster’s / customer service

Mar 04, 2019

On March 3, 2019 I was a AAU event that was held at Dave and Busters (St. Matthews Mall). We ordered food while having a drink in one of the social areas... while the players played games, etc. We had ordered several meals at approximately 2:30. We waited for an entire 1 hour and still the...

Dave & Busters / service

Feb 14, 2019

We waited over 50 minutes for our meals, in the mean time our server never even checked to see if we needed a drink refill. My sons meal came out incorrect so he had to wait an additional 15 minutes for his meal. Ask for Mgr and he made faces and repeated what I said then, example: an hour...

Dave & Buster’s / customer service

Feb 10, 2019

On Sunday Feb 10th at 11pm. I was waiting for 10 mins at the bar there was a young man and a ladie with a black hair thing on. Not one of them said can I help you when I ask the ladie can I have a diet coke she made me wait 3 mins more and when you she gave me the drink and it happened to...

Dave & Buster’s / everything

Feb 01, 2019

Hi!, I normally am not one to take time out of my day to complain. But I could not let this go. My retail store decided to go to Dave and busters for a Christmas party. We never were greeted. We walked to the back and asked three different bar tenders if someone was going to come and take...

Dave & Buster’s / lost or stolen products

Jan 28, 2019

My girlfriend and I went to your location at the block of orange in Orange County California and a had a friend drop off gifts at the front desk to be held safely the worker at the front desk accepted the property and when it was time to retrieve it it was missing when we tried to figure...

Dave & Buster’s / service issue

Jan 23, 2019

Dave & Buster’sMy name is Emilia Martinet this is a customer complaint. My email is [protected] and my phone number is [protected] January 20, 2019 at 4pm my family met to celebrate my sister's birthday in Marietta, Georgia Dave and Busters. We put in our name for a table for eight and...

Dave & Buster’s / unauthorized credit card use

Jan 18, 2019

December 31st I attended a birthday party at your establishment in baybrooke mall in league city, texas. After a fine time as usual I paid for my families portion of our time which included games and food. Splitting the check between my wife and I for approx 20 dollars each. Signing for...

Dave & Buster’s / customer service & management

Jan 13, 2019

Dave & Buster’sMyself and a friend went to visit at the Duluth ga location on 1/13/19 @ 7:33 PM. Upon arrival we decided to grab a bite to eat before heading to the game room so we sat in the bar area @ table 412. So we sat looked over the menu made our selection and waited for service. Not to mention...

Dave & Buster’s in Maryland HTS, MO. / policy

Jan 08, 2019

I recently had out of town guests. On their last night, my niece and nephew wanted to take my 15 year old daughter to Dave and Busters. They loaded their cards ahead of time. When they got there, they were told they would not be allowed in as she was 15 years old and they were 22 year...

Dave & Buster’s / racism

Jan 05, 2019

I went into dave and busters and was refused a drink due to my Indentification card. The server and manager both denied me an alcoholic beverage. At the time i had an employment authorization card that was valid. I have used this same form of identification to fly on commercial airline...

Dave & Buster’s / service

Nov 15, 2018

On 11/13/20218 I attended the Downtown Silver Spring location. The purpose of the visit was to try the new impossible burger. Upon arriving to the location, it took 20mins for someone to greet us. When the server came over I gave the server specific instructions on what I wanted to order...

Dave & Buster’s / horrible and embarrassing experience

Nov 05, 2018

On Saturday, November 3, 2018, around 10pm my girlfriend and I went to the location out Hanover in Arundel Mills. First there was nobody at the Host stand and there were empty tables so we didn't know if it was self seat or not. So we waited for about 10 minutes before anybody showed up to...

Dave & Buster’s / service and food

Nov 03, 2018

On Saturday October 27th 2018 around 8:04pm at your Springdale/tri county location, my husband and three kids came to eat and have a good time. My family and I was seated In the game area to eat. We order two snow cone drinks for kids, my husband got a drink and I got a pineapple juice. We...

Dave & Buster’s / food

Oct 20, 2018

My fiancé and I arrived and were seated around 8:25pm. We were barely greeted or told who our server would be. We've watched a total of 6 servers walk past our booth, have side conversations, laugh and joke amongst one another and here we are with our menus wide open and not one of the server...

Dave & Buster’s / using cards from one store to the next

Oct 11, 2018

Let me start off by saying that I have been a VERY loyal customer for a few years!! I have the app and on that app I have 10 cards all containing over 6700 combined chips that I have purchased! That is only what is currently on the cards! My family goes to Panama City beach twice per year...

Dave & Buster’s / waiter/ manager

Oct 04, 2018

We decided to have my sons birthday party there with 14 kids. When we first got there we found a long table by the games. It was dirty with dishes so we waited for 25 min for someone to notice us. Then I went a found a waitress who acted like I bothered her. She said be there after I enter...

Dave & Buster’s / rude service

Sep 23, 2018

I asked for 2 cokes for my boyfriend and I, bartender asks for ID and I told him I did not have my ID. Then the Bartender says I couldn't sit there & I understand due to the rules. So my boyfriend and I move to one of the empty tables & a server came saying we had to go to a host first. We...

Dave & Buster’s / service/ september 23, 2018

Sep 23, 2018

I recently visited the facility located in Westlake, Ohio. I was able to witness a customer asking to watch the finals of the Tour Championship (golf). He was told the TV could not be changed. Golf is a sport, and to ask for one TV to show a championship final round is not a lot to ask...

Dave & Buster’s / age issue

Sep 07, 2018

on September 7 2018 at 4:50 pm in the dave and busters in Staten Island my friends and i along with my younger brother, who I am the legal guardian of, were not allowed in because he is not 18 years old. I am 24 years old and my friends have full on families, you mean to tell me that my...

Dave & Buster’s / service

Sep 03, 2018

We have visited several Dave and Busters in Florida and have always enjoyed ourselves. We looked forward to the opening of the one in Tampa at 10209 Estuary Lakes Drive. Every time we have visited there the wait to be seated was long and the service slow. Yesterday, September 2, was the...

Dave & Buster’s / overcharge

Aug 29, 2018

I recently went to the Dave and busters store in Alpharetta Georgia and purchased a burger and one drink. My total was less than $20. I signed with no tip on one of the receipts and left both receipts on the table. Upon checking my bank account today I have a statement for over $80 drawn...