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Dave & Buster’s

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Dave & Buster’s Customer Service Contacts

+1 888 300 1515 (Customer Service)
+1 800 842 5369 (Voicemails)
+1 214 357 9588 (Head Office)
2481 Manana Drive
Dallas, Missouri
United States - 75220
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

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Use this comments board to leave complaints and reviews about Dave & Buster’s. Discuss the issues you have had with Dave & Buster’s and work with their customer service team to find a resolution.

Complaints & Reviews

Jan 08, 2021

Dave and Busters — Food/service

My family and I sat down for dinner. Ask for 2 beers. Took the waitress 10 min we counted to come out and say...

Dave & Buster’sTickets/points

I went to check how many points I had, and it said I had 0 when I had well over 100. I was confused but then I realized it was probably due to either outing a be chip on the card or using my card for the vr. Please fix this ASAP, it really ruined the experience and wasted my money and we didn't even get refunded! It really bummed me out when I realized all of my hard work paid off for nothing and I don't want this ruining anyone else's experience.

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    Mar 01, 2020

    Dave & Buster’s — Customer service

    I went to dave and busters around 9pm with my niece and 8 of her friends for her 17th birthday. We were there...

    Feb 25, 2020

    Dave & Buster’s — The machine that will add credits to your card.

    On the night of Feb 5th my son, myself and my sister-in-law went to Dave and Busters late. We got there...

    Jan 11, 2020

    Dave & Buster’s — dave and busters

    We routinely spend tons of money like 300/month at D+ B utica mi. They always have happy hour in fact two...

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    Jan 08, 2020

    Dave & Buster’s — bartender

    My family and I sat at the bar and waited for about 10 minutes for someone to come out but that's not...

    Dec 23, 2019

    Dave & Buster’s — employee harassment

    I had a completely horrible experience with my family last night. The service was not only unacceptable but...

    Dec 13, 2019

    Dave & Buster’s — food

    I am a chauffeur there 2 bus load of people we brought here and I decided to try your chicken salad, first I...

    Dec 07, 2019

    Dave and Busters — food, service and friendliness

    I saw a commercial about Dave and Busters on Monday advertising their hot chicken wings. I recently had...

    Nov 27, 2019

    Dave & Buster’s — food

    Took a couple of my friends as a surprise for their birthday. We got there and sat down at a booth. Waitre...

    Oct 26, 2019

    Dave & Buster’s — food service... servers...

    I am complaining about my did served to me on 10/26/2019 out took over 30 mins too begging my food after my...

    Oct 24, 2019

    Dave & Buster’s — area manager and hostess

    On the 10/22/19. My sister nephew niece and I went to this location to watch the opening season of NBA with...

    Oct 23, 2019

    Dave & Buster’s — rude/ lazy employee

    Hello my name is Erika and I have been a customer for years. I wanted to write this to make a notice and...

    Oct 21, 2019

    Dave & Buster’s — horrible customer service, wings, play cards

    Hello, last night (October 20, 2019) my family and I visited the Orange Dave and Busters location. Our...

    Dave & Buster’srecord of tickets

    For the second time, D&B is ripping me off as for as tickets go. The first time I had 450, 000 tickets that disappeared from my card. We worked that out even though they did everything but call me a liar. This time from the Syracuse D&B, I have 306, 000 tickets. They show that as my balance but as they change cards on me, the total drops to 37, 000. Somehow I'm supposed to come up with an earlier receipt from the St. Louis D&B showing my balance after I haven't been there for months maybe longer or else they don't want to hear my history. The only person who could help me is a manager I no longer see at D&B. He would tell them I always carry that kind of balance on my card.

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      Dave & Buster’sslow food service

      Hi, I'm writing to make it known just how much our event was ruined by the service we received when we visited D&B at Dolphin mall. We had a private event in the entire venue and even though we had purchased game cards to use while there, the fact that we decided to dine before going to the games made it so we couldn't play more than one game all night. Me and my friends sat at a large table in the dining area and we ordered drinks and food. Not only did some orders not even come at all, everyone slowly left because of the slow service so I had to stay and eat by myself.

      When I mentioned to my waiter that I needed my check so I can leave and enjoy the games at least a little before the event was over, he explained that they were understaffed because there were only 4 waiters. What I found incredible was that there were only 5 large tables and we hardly ever saw our waiter. If 4 servers can't handle 5 tables they should've been stationed in the dish area, not scheduled for an event that size. We tried asking other employees, even tried paying at the bar, but they all just said "talk to your server" and were of no help.

      It was very tempting to just walk out since it was taking so long but we decided to stay, hoping it would soon be over. It wasn't. We were stuck there and it felt like getting 1 plate of food was the worst decision we could have made. Because by the time we paid and left the event was over and the venue was closing soon after. So despite having reserved the venue and purchased the game cards, we never had a chance to use them.

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        Sep 23, 2019

        Dave & Buster’s — price

        Sunday was our first time visiting Dave and Busters. My bf and I took our 2 daughters and their friend who...

        Dave & Buster’sall service

        I brought my family to dave and busters at 1230 for lunch and play and watch the game. There was no tables so we let the kids play and we sat at the bar. We was about to order but was moved to a big table then was told we could not order we had to wait until 2pm. We are currently still waiting for service.it is now 234. I asked to talk to a manager about 6 times to five different servers but had to find him myself. His name was Checivs Jackson he was very rude ans unprofessional. He told me we shouldn't of sat there. I explained that we had been waiting for over a hour and half and still had no service after being moved around. This is not how businesses are supposed to be ran. I bring my kids here regularly and i now will have to find somewhere else to take my kids for playtime lunch and games.

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          Sep 10, 2019

          Dave & Buster’s — staff

          Went out for a family night at the local Dave n Buster's. Overheard a bartender, Derek and a server...

          Sep 08, 2019

          Dave & Buster’s — family "unfriendly" policy

          Dave and Busters "Home of the Cakeless Birthday" After booking a birthday party by phone for ten...

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