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PlayerAuctions review: Verification process

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9:39 am EST
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I had up until recently placed numerous orders that went through without issue; I was then suddenly asked to verify my CC details and provide a photo of my passport for this process.

This happened to me also on my old account, was fine and I had placed numerous orders using the same card but was then asked to verify each order thereafter.

There was a long back and forth and the CSR I spoke to eventually told me that my card details had been blocked on your system and there was nothing they could do about it.

I have had to close my account again as this entire process of continually having to verify myself after each order became tedious, now as with my old account my address and payment details had and have not changed.

You may also want to make your staff aware that at least in the UK, new issue bank cards do not have any details printed on the front as a security measure, so it becomes ridiculous when asked to send photo's of the front of my card which is blank!

I understand that occasionally verification may be needed/warranted; but for an account where the details and card info has not changed; to have to continually be asked to go through a verification process for each and every order borders on the ridiculous.

Claimed loss: Loss of access to account and services.

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Jan 15, 2024 10:42 pm EST
PlayerAuctions customer support contacts
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11301 West Olympic Blvd Suite 337, Los Angeles, CA, 90064, US

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Hi ANHill,

Thank you very much for the kind explanation about what happened with your account. I'm sorry that it eventually led to restricting your card and that you had to close your account; I apologize that this bars you from further purchases.

The verification process that we do may sometimes happen on succeeding orders but all buyers across the board go through this in order to secure and validate their payment as their own. This is further explained in this document:

https://support.playerauctions.com/hc/en-us/articles/115008370507-What-does-Verifying-Payment-mean-

If you were asked to repeat the verification, this is because there might have been information changes or the verification from before did not fully complete. This should only be done once per payment account. Regardless, I am very sorry for the inconvenience.

Thank you for the inputs; I will certainly bring up the matter about newly issued cards to our team.

Sincerely,

Richard
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    11301 West Olympic Blvd Suite 337, Los Angeles, California, 90064, United States
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    Nov 27, 2024
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