PlayerAuctions’s earns a 3.8-star rating from 4 reviews and 398 complaints, showing that the majority of gamers are satisfied with transactions.
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Replied
Why was mta703 allowed to withdraw but not me?
You keep repeating that what I did is a “severe offense” that makes me ineligible for early disbursement.
But I have one simple question:
Why was user mta703 allowed to temporarily access their suspended account and withdraw their funds immediately — even though their case involved the same issue?
I’m not asking for special treatment. I’m asking for equal treatment.
You cannot claim to have strict policies, and then make private exceptions for others while denying the same to me.
I don’t care anymore about account reinstatement — I just want my money now. I've been waiting for over a month without income, and I know for a fact that mta703 was allowed to get his funds before 180 days. That’s not rumor — it’s documented.
Stop hiding behind “case-by-case” excuses. If one person got their balance, I deserve the same.
Account: elabygame
Ticket ID: 4072536
Replied
PlayerAuctions suspended my account and refused to release my funds
My PlayerAuctions account was permanently suspended without prior warning due to what they called “fabricated feedback.” This was my first and only issue on the platform — I had no previous problems or violations.
I tried many times to explain that the issue was unintentional and ask for a first and last chance to continue working on the site. I even offered to accept strict monitoring or a temporary suspension. They refused all appeals.
Now, I’m not even allowed to withdraw my earnings. They said I must wait 180 days to get my money, which is extremely unfair considering I’ve been left with no income and no warning. Other users in similar situations were allowed to withdraw their funds earlier — but I’ve been ignored completely.
This is unacceptable. I’m asking only to withdraw my rightful money — nothing more. I was loyal to the platform, and now I feel completely mistreated. Be very careful if you’re thinking of working with PlayerAuctions. Their policies are unfair, and they don't treat their users equally.
I’m no longer asking to reinstate my account. All I want is my money. I’ve contacted support multiple times, tried to explain everything clearly, and waited for over a month — only to be told the same thing over and over again: wait 180 days.
Meanwhile, users with the exact same issue have had their accounts temporarily reopened to withdraw their funds (e.g., user mta703), yet when I ask for the same, I get silence or denial.
This is not about rules — this is selective enforcement. My account had no history of violations until one issue that I still believe was misunderstood. I never received a warning. Now I’m punished with a 6-month hold and treated like a criminal.
My account: elabygame
Ticket ID: 4072536
This feels like abuse, not policy. If my funds aren’t released, I will continue sharing my case — with full documentation — on every review platform and community possible. I have nothing to lose and everything to prove.
Please do the right thing.
You keep repeating that what I did is a “severe offense” that makes me ineligible for early disbursement.
But I have one simple question:
Why was user mta703 allowed to temporarily access their suspended account and withdraw their funds immediately — even though their case involved the same issue?
I’m not asking for special treatment. I’m asking for equal treatment.
You cannot claim to have strict policies, and then make private exceptions for others while denying the same to me.
I don’t care anymore about account reinstatement — I just want my money now. I've been waiting for over a month without income, and I know for a fact that mta703 was allowed to get his funds before 180 days. That’s not rumor — it’s documented.
Stop hiding behind “case-by-case” excuses. If one person got their balance, I deserve the same.
Hello Richard,
Thank you for your response.
While I respect your decision, I must address one point that has been completely ignored: another user (mta703) who had the exact same violation as me was given the opportunity to withdraw his funds early. His account was reopened temporarily by your support team so he could complete the withdrawal — and this happened after he escalated his case publicly on Reddit.
This is not an assumption — this is a fact I can prove with screenshots and public records.
If your policy says everyone is treated equally, then why was an exception made for one person but not me? I am not asking for special treatment — I am asking for equal treatment.
Again, I am not requesting account reinstatement anymore. I’m only asking for the right to access my money now, not after 180 days. I have waited over a month already without work and with no income, and I’m simply trying to recover what I earned honestly.
My username: elabygame
Ticket ID: 4072536
I truly hope someone in your team will finally review my case fairly. Otherwise, I will have no choice but to continue escalating this across all review platforms — not as a threat, but as my only remaining option to seek fairness.
Regards,
elabygame
Thank you for your response, Richard.
However, I will say this clearly: your platform's actions are unfair and inconsistent.
You claim all users are treated equally, but I have undeniable proof that another user had their account temporarily reopened *after the same type of offense*, just to withdraw their funds early. Why was this allowed for him but denied to me? This is not speculation; this is fact.
You also keep stating that I "intended" to fabricate feedback, while never acknowledging that I never received a warning or a chance to correct it — not even once. It was my first and only violation.
I am no longer asking to reinstate the account. I am demanding what is rightfully mine — my earnings — to be released now. I've been left without income since the ban, and this money is the result of real work with real buyers, who were all satisfied.
If PlayerAuctions insists on ignoring this double standard, then I will continue to raise this issue publicly, including with consumer protection agencies, review platforms, and media forums.
This is not over until fairness is applied equally.
You have already done that, anyway. I'm afraid threats won't alleviate the offenses you've committed on the site.
We found concrete evidence to have used a fake account to fabricate feedback on your profile to make it look like you have additional stellar reviews. Please don't forgot that you not only faked the feedback, but also the orders that happened. This fake account reviewer was used by another user, who can be surmised as the same person as you.
We've continued to entertain your messages despite noticing the odd, coincidental timing and similarity of writings out of respect. We have not bothered to call you out on this but it's clear you are abusing this leeway from the team. Even on Reddit where you replied, you used a duplicate account that was advertising offers of your other account — we're not even sure if you simply forgot about it or you just don't care being found out anymore.
Asking for a "warning" before being banned for writing fake feedback is unacceptable. You are asking the opportunity to continue doing this deception to people for the sake of padding your profile with fake positive feedback, and would only stop once you are "warned". This is highly unethical, abusive, and unfair.
You have blatantly masqueraded as different persons not only to PlayerAuctions but its community of users.
Your funds are on hold for the security of the orders and their users, and will be processed after the said time.
At this point, we surmise you are trying to find fault with the system to force your disbursements, but there isn't any, as suspensions are handled on a case-to-case basis, and yours is severe in a mounting fashion of repeated acts.
Regards,
Richard
You were banned on the site for fabricating fake feedback on your profile and this is considered a severe offense; your account is permanently banned and it will not be reinstated. This is a deliberate action and it's not intentional.
You were duly informed several times that your disbursements are on hold and will be processed at a later time. You were not "ignored completely".
What's unacceptable is fabricating deceptive feedback and mistreating potential buyers with it. We urge users on the site to be very careful as well not to fall into this kind of demeanor as it will lead to a permanent ban.
Regards,
Richard
Replied
Why not accepting egyptions?
I would like to express my concern regarding playerauctions’ seller registration policy.
It appears that users from egypt are being restricted from becoming sellers on the platform, while users from other countries can freely register and sell. This raises concerns about fairness and equal treatment, as it feels like playerauctions is discriminating against egyptian users without providing a transparent explanation.
My ticket #1981593
We understand the need for security protocols, but applying such restrictions based solely on nationality or region — without giving a chance to verify legitimacy — creates an unfair environment. I sincerely hope the platform will reconsider this policy and offer equal opportunities to all users regardless of their country.
Looking forward to your response and clarification.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your thoughts.
Certain locales/regions are restricted due to security policies we follow. As a private company, it is our prerogative to have our own policies.
This is irrelevant to "fairness and equal treatment" because selling on the site is not a competition — you have the freedom to seek out alternative services or options.
Regards,
Richard
A Platform for Secure and Efficient Gaming Transactions
PlayerAuctions, LLC provides a secure player-to-player trading experience for buyers and sellers of online gaming products. With a ratings-and-reviews system, comprehensive dispute resolution, and industry-standard security measures, PlayerAuctions ensures a safe environment for transactions. Customers have praised the platform for its competitive pricing, efficient order processing, and reliable customer support. If you are looking to buy or sell gaming goods, PlayerAuctions offers a trustworthy marketplace to enhance your gaming experience.
PlayerAuctions Complaints 398
Replied
My account got suspended for no reason
Dear PlayerAuctions Support,
My account (username: Bilikk) was recently suspended without any clear reason or prior warning. I am very concerned, as I currently have over $600 in my account, which is now inaccessible.
This platform is extremely important to me, as I rely on it to help pay my bills and cover essential expenses. I kindly request a detailed explanation for the suspension and assistance in restoring access to my account and funds as soon as possible.
I am willing to do anything necessary to prove my identity and resolve this issue. Please let me know what steps I need to take.
Please treat this as an urgent matter. I am ready to provide any additional information or verification you require.
i created ticket support id #1973421
Thank you for your time and support.
Best regards,
Bilikk
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Thank you for your reply and for explaining the reasoning behind your decision.
I fully understand that policies are in place to keep the marketplace fair and secure, and I deeply regret that my actions were viewed as harmful or non-compliant. I take full responsibility and I sincerely apologize for any mistake or misunderstanding that may have occurred.
With all due respect, I am begging for one last chance to prove that I can be a responsible and rule-abiding user. This platform means a lot to me and is a major part of how I support myself and my family.
I am fully committed to following every rule moving forward. If needed, I am open to:
Monitoring my account closely,
Temporary restrictions,
Or even starting from a limited status.
Please reconsider. I am not asking to ignore the rules — only for a second chance to earn back your trust and continue using your platform respectfully.
Thank you for your time, and I truly hope you can give me that opportunity.
Sincerely,
Bilikk
i am not happy for this resolution
Dear Richard,
Thank you for your response.
I fully understand the seriousness of the situation and I truly apologize if any of my actions were viewed as being against PlayerAuctions' rules. I want to assure you that I had no intention of violating any policies, and I deeply regret any issues that may have occurred.
PlayerAuctions is very important to me, not only as a platform but as a source of income that helps support my daily life. I respectfully ask for one final chance to have my account (Bilikk) reopened, even if it must be placed under strict review or limitations for a period of time.
I am fully committed to following all the rules moving forward and am open to any conditions you may set. Please consider this as a sincere request to make things right.
Thank you for your time and understanding.
Sincerely,
Bilikk
This complaint has been resolved automatically due to user's inactivity.
I'm sorry but your account may not be reopened anymore. We found offenses with your trading activity and while this is a difficult decision, it was done to prevent buyers from being affected further.
You already have an open ticket with us and you may inquire about your balance in the ticket.
Regards,
Richard
Replied
Account Reactivation
I'm a reliable seller with 100% positive in 30+ orders, My account was suspended in 3.14, and I contacted with the support to have a reactivation, and after providing every information for unblock, the process get no reply since 3.21, and now my consults are keep ignored, I just want to know what is happened to the process, And I'm willing to cooperate.
Ticket:1938834
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Update in 4.17: The team asked my English info again at 4.5, and 4.17 my account got unblocked with all stuffs in it. Thank you so much for that.
The efficiency of team is a bit low to me but they are very reliable when situation comes.
Plus: there are 500 disbursements I get through totally legit bussiness, and be hold for 2weeks now.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing up the case. Please note that the team is in the process of reviewing your reinstatement, hence the requirement for the verification process. We'd like to clarify that this is a review process; replying does not automatically mean the account will be released immediately. We still need time to review the decision.
Rest assured, I will be notifying them of your follow up request. For now, please give the team some time to complete the investigation/review process.
Best regards,
Richard
Replied
Cloudflare / login
I have used PlayerAuctions since 2020 and have always had good experience and enjoyed it, but now for some reason I cannot log in or enter the webatie because Cloudflare blocks me both on my phone and pc no mattwr what I do, I want to be unblocked, if possible at all.
I tried turning off all my adblockers, turned off redirect-skippers and any kind of VPNs, but to no effect. Tried of my Android phone, tried on my Windows 10 PC, but literally no help.
Cloudflare Ray ID: 8cf724e0c9ec248c
Claimed loss: Inability to log in or use PlayerAuctions
Desired outcome: Cloudflare unblocking process.
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This complaint has been resolved automatically due to user's inactivity.
Please got to a website detection site, like whatismyip.com - kindly take note and copy your IP address.
Using your registered email with us, kindly contact support@playerauctions.zendesk.com - please share your IP address in your email to us, attach the same picture that you sent here, and ask our team to check why you are being blocked from accessing the site. They can investigate this and help you with it.
Best regards,
Richard
Is PlayerAuctions Legit?
PlayerAuctions earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
PlayerAuctions has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of PlayerAuctions's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Playerauctions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Playerauctions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for PlayerAuctions have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up PlayerAuctions and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Playerauctions.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from PlayerAuctions.
However ComplaintsBoard has detected that:
- PlayerAuctions offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
Replied
account suspensed and hold money
I am a seller on playerauction and my account got suspended and my money got holded
i Don't know what is the reason of that and i hope if we can get a solution to my case , if there is any buyer has problem i am agree about refund him and be able to withdraw my money , this help me to pay studies and education funds please please help me i pay this from my products that i sell
my name on playerauctions:ziadTamer010
I hope my complaint make them help me
ticket id #1669920
thanks.
Claimed loss: 167
Desired outcome: i hope unsuspense my accounts
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Hi i am seller on playerauctions "ziadTamer010" they suspensed me and after i asked them for my money they told me you can't send your money for our policies how they can do that i have lost 200$ and have more orders 100% positive review and they needn't help me and am old seller on this platform i hope they help me not send me copy and past policies bc i need my money for important things and i told to them if any buyer have any problem i will help him or refund and they said policies and policies and policies,
please help me
ticket number id #1669933
thanks
So I told to you unduspen my account and I will refund them and help the buyers this that I said
and how playerauctions suspensed my account permentaly for one problem and i have more sells product and have 100% positive rate please help me for that
what about my money that i have and playerauction hold it ?
This complaint has been resolved automatically due to user's inactivity.
We do not have any further updates about the case as the account is permanently suspended. If you have further questions or have anything to share, you may do so via your open ticket with us or by emailing support@playerauctions.zendesk.com
Regards,
Richard
Your disbursements are held indefinitely to refund all affected buyers. The disbursements are actually not enough since the affected buyers have pending refunds and the amount is higher than your disbursement amount - PlayerAuctions will be covering those.
Regards,
Richard
Our team has already replied via ticket that the suspension is permanent due to your offenses. We have also replied to your previous post; you may refer to that here:
https://www.complaintsboard.com/playerauctions-b116264#c1963485
We'd like to note that having positive reviews on the site won't automatically mean the user would be immune to sanctions and prohibitions due to offenses.
Regards,
Richard
Our staff has provided every information for this in your ticket. For public transparency, your buyers have reported problems with their orders with you and we found offenses; we have refunded them. This was already explained in your ticket. If you have any questions or statements, you may send them to the ticket.
Best regards,
Richard
Replied
Suspended account
Hello, Ive emailed you guys 2 times in the last 8 hours but haven't heard anything back. I created my first ever playerauctions account and as soon as I finished and created the account it got suspended. It said it was because of my cloudflare account. Cloudflare ID: 86468b4a8ae9e127 Thank you for your time.
Replied
Verification process
I had up until recently placed numerous orders that went through without issue; I was then suddenly asked to verify my CC details and provide a photo of my passport for this process.
This happened to me also on my old account, was fine and I had placed numerous orders using the same card but was then asked to verify each order thereafter.
There was a long back and forth and the CSR I spoke to eventually told me that my card details had been blocked on your system and there was nothing they could do about it.
I have had to close my account again as this entire process of continually having to verify myself after each order became tedious, now as with my old account my address and payment details had and have not changed.
You may also want to make your staff aware that at least in the UK, new issue bank cards do not have any details printed on the front as a security measure, so it becomes ridiculous when asked to send photo's of the front of my card which is blank!
I understand that occasionally verification may be needed/warranted; but for an account where the details and card info has not changed; to have to continually be asked to go through a verification process for each and every order borders on the ridiculous.
Claimed loss: Loss of access to account and services.
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This complaint has been resolved automatically due to user's inactivity.
Thank you very much for the kind explanation about what happened with your account. I'm sorry that it eventually led to restricting your card and that you had to close your account; I apologize that this bars you from further purchases.
The verification process that we do may sometimes happen on succeeding orders but all buyers across the board go through this in order to secure and validate their payment as their own. This is further explained in this document:
https://support.playerauctions.com/hc/en-us/articles/115008370507-What-does-Verifying-Payment-mean-
If you were asked to repeat the verification, this is because there might have been information changes or the verification from before did not fully complete. This should only be done once per payment account. Regardless, I am very sorry for the inconvenience.
Thank you for the inputs; I will certainly bring up the matter about newly issued cards to our team.
Sincerely,
Richard
Replied
Playerauctions hate Ukraine
I was a big seller on that site for years, but then near 3 years ago they changed policy and now they not allow users from Ukraine to sell or buy. Support says its because of some "government restrictions" but do not want to specify. I have a law degree and ability to find any legal information in any country, and appears they lied about it. Looks like Playerauctions just do not like Ukrainians in general, this is the only explanation everyone can conclude. Too bad, because this is not acceptable for any big company to threat any nation like that. Until Playerauctions do not change this policy i will publish this feedback everywhere, to let people aware of this gross injustice. Ticket was 391627
i have a screenshot saying i was banned due to my country.
username Quadro
proof - i.imgur. com/zcw1gCE.png
as i told, you restrict Ukraine without any good reason
because there is no regulations or laws in the country of PA registration (USA) that obliges PA to limit Ukraine. At the same time you allow users from russia to buy and sell at PA, so you support war criminals, terrorists, rapists and murderers indirectly by allow them to receive money from taxes of russian PA sellers. And at the same time you ignoring sanctions against russia. I am gathering more evidences now and already in contact of other Ukrainians, who want to resolve this as quickly as possible, so we decided to open a public group lawsuit in USA and already found a lawyer in our name, who already in process of investigation of all legislation violations made by Playerauctions
Confidential Information Hidden: This section contains confidential information visible to verified PlayerAuctions representatives only. If you are affiliated with PlayerAuctions, please claim your business to access these details.
This complaint remains open until you provide proofs of government regulations you mentioned, that prevents you from providing services to Ukraine
The account is already permanently closed from 2020 and there are no pending disbursements. I'm sorry but we can no longer reopen the account.
Best regards,
Richard
Replied
Powerleveling
I was a big seller on that site for years, but then near 3 years ago they changed policy and now they not allow users from Ukraine to sell or buy. Support says its because of some "government restrictions" but do not want to specify. I have a law degree and ability to find any legal information in any country, and appears they lied about it. Looks like Playerauctions just do not like Ukrainians in general, this is the only explanation everyone can conclude. Too bad, because this is not acceptable for any big company to threat any nation like that. Until Playerauctions do not change this policy I will publish this feedback everywhere, to let people aware of this gross injustice. Ticket was 391627
Claimed loss: $5000 potential loss for all this years
Desired outcome: $5000+ for 3 years
username Quadro
proof - https://i.imgur.com/zcw1gCE.png
as i told, you restrict Ukraine country without any good reason
because there is no any regulations or laws in the country of PA registration that obliges PA to limit Ukraine. At the same time you allow users from russia to buy and sell at PA, so you support war criminals, terrorists, rapists and murderers indirectly by allow them to receive money from taxes of russian PA sellers. And at the same time you ignoring sanctions against russia. I am gathering more evidences now and already in contact of other Ukrainians, who want to resolve this as quickly as possible, so we decided to open a public group lawsuit in USA and already found a lawyer in our name, who already in process of investigation of all legislation violations made by Playerauctions
This complaint has been resolved automatically due to user's inactivity.
There are no pending disbursements on your account and everything was processed back in 2020.
Regards,
Richard
Please send us your username so we can check.
Kindly note that there is no "injustice" with declining an account access to the site. We'd like to remind that we're a private business and the site owns all accesses to the site; membership on our site is a privilege given, not a right. We may suspend accounts and the country of origin is inconsequential.
You claim that there is a loss of "$5,000 potential loss for all this years" — if you have not made this amount of sales because you do not have access to PlayerAuctions, then this is not a loss. Your "Desired Outcome" of "$5,000" is not owed to you by PlayerAuctions.
Regards,
Richard
Replied
Account suspended randomly
Im a seller for 1.5 years and increased my sales in the past months. 2 days ago, 22.11.2023 morning i was listing my products and my account is suddenly suspended. I double checked your policies before and when i read it here again, there has been no mistake done by my side. Only explanation i had is that i tried custome order special request accounts for the first time that morning and your system/staff may be dont allow this type of product for the sellers.
I have been talking to staff which takes a lot of time for them to reply my messages even when i provide the necessary information to them. My ticket number is 1526617 and i had regular customer who buy from me in a given period, therefore this suspention not only damages my mental also damaged my store reputation.
I hope you understand the misunderstanding here and lift the suspension as soon as possible. I trust in PlayerAuctions team management.
Best Regards
Claimed loss: Money is not even a problem, my brand reputation is damaged each and every second you hold my store hostage without an explanation when i show special attention to not break any rules.
The missunderstanding is solved by the support.
solved
Thank you so much for updating the review; we're glad to know about this. Hope you have a good weekend!
Best regards,
Richard
Replied
Account suspended
Hello, i used playerauctions to sell Fortnite accounts from 1 month ago, and i sold many accounts with hight balance, today when i try to update my withdraw method i got suspended,
I never did any thing wrong, there isn't any disputes active,i never did any problem with the buyers, i didn't said any bad things, idk why i got suspended
i got suspended and there is 1500$ in pending sales i don't know how i will get it
Please unsuspend me to continue with selling
My username : @MOTO0
PLEASE HELP
Hello again. Richard
Thank you very much about your time to help me
And my account Unsuspend Now
But i Still Need help to cancel my withdraw request to update me Disbursement Method Without get suspend Again So i hope if you can Cancel it Order : #[protected]
And i am sorry for many requests in my case, thanks
Ok, no problem, Richard
I know its not in your hand because i know it A specialized empooley in playerauctions support who solve suspended accounts cases
Thanks for your reply,
That is very bad, i am waiting 8 days to solve my problem and still waiting, i appreciate your possiotion and there are many cases, but not to wait 8 days to slove my problem and still waiting, and 4 days without response, please let the support team to solve my problem because i tired
I agree for that solution for my case and waited 5 day to process it
Please, anyone finsish my case as soon as
Because i need to my money to pay my bills etc, thanks
Hello Richard , am very very sorry about send you many replies in that Com
But i am waiting +40 hours and no Respone from playerauction support team , i still waiting to process the solution to Close That Case And reactivate my PlayerAuction Account
I Think I waited a long time with no problems, to solve My Case and still waiting
Please Let Anyone from Support To Reply my ticket soon, because i tried
Sincerely,
Ziad Tamer
Hello, Richard
I am waiting respone on my case right now
I agree about the solution that playerauctions agent sent me
Looking forwad to his respone
Hello again , Richard
I Understand Your position about my account, and thanks about the disbursements
Player Auction Support team requested the reason of "Why my Account country not same my Current Location"
I sent them the reason of that and My Electricity Bill of my address ,
I Hope if i can continue selling on Player Auction Because it is very trusted platform , thanks
anyway I am waiting the decision
Sincerely,
Ziad Tamer
Hello Richard,
I Sent reply from 2 days ago
And there isn't any respone from PlayerAuctions Support
I make the case from 5 days and still waiting to slove my problem,
Please i need to slove my problem fast because i need to withdraw my money to contunie selling
I already replied them with requested information, i hope if anyone check it fast because i am waiting 3 days to slove my problem
First agent requested Email only to reactivate my account, and i sent it
And now i sent all requested information From second Agent, i hope if you slove my problem fast because i waited 2 days, thanks for your time
This complaint has been resolved automatically due to user's inactivity.
It's alright, no need to apologize and thank you for the kind words.
Yes, your account should be good to go now. As for the disbursement you asked about, there won't be any need to stop it since I can see it is now using the new disbursement account you attached to your PA account. It's also not being processed right now so you may withdraw this whenever you'd like.
Thank you for bearing with us and if you need anything else, just write here or on your ticket, Ziad.
Best regards,
Richard
We will request for a follow up on your case today. I'm sorry for the concern this has caused you.
Regards,
Richard
Best regards,
Richard
Thank you for the patience you've extended.
Best regards,
Richard
Thank you for the post update. I have to be upfront with you about this but as per our initial review, your number and login location are mismatched in terms of country location. This is prohibited since we require information on the account to match to ensure no policies are being broken.
Please note that your account might have to be closed. If this happens, if there are no offenses with the orders, we will release the disbursements but your account may close. There is no decision yet but it's best that I mention this to set your expectations. The reason for the possible account closure is the usage of unauthorized number/information on your account.
For now, I will ask for a follow up.
Best regards,
Richard
We have received your concern from our other account. We will be copy/pasting our reply below:
-----
Please rest assured, your account was not banned due to any offenses; your account is in good standing condition.
Your account was locked because there were changes done during your disbursement process. When this happens, for the security of the account holder, we need to authorize the changes being done — we need to consider the possibility that the account is being used by someone else. To that effect, we would need to verify the account user as the original owner to ensure the money isn't taken without authorization.
Please check ticket 1514857 and provide the requested documents there so we may continue verifying the changes made to your account. Thanks in advance.
Sincerely,
Richard
Replied
Account suspended
Hi,
I'm using PlayerAuctions platform to sale my OSRS account from 2020, I have made very much sale and share commission on every sale with PlayerAuctions, but few day ageo they suspended my account on freeze all all of my liabilities and forcely close all or my running job and made fine on me. I have send multiple email but they also do not respond my email's
Claimed loss: 50$
I send multiple email but get no response
How I get my liability payment that currently freeze and restore my account, I need to review your decision.
This complaint has been resolved automatically due to user's inactivity.
Our Complaintsboard channel is different from our ticketing channel. We cannot update or inform you about any updates from that channel. I will ask the team to check but I'd like to reiterate that your account is already firmly suspended and there may be no further updates from here on.
Regards,
Richard
The suspension is final, but if you'd like to ask our team about your account, you may email support@playerauctions.zendesk.com
Please note that any pending disbursements will be locked.
Best,
Richard
I'm afraid you have repeatedly broken policy on our site. On two accounts of the offense, we made you acknowledge the policy and that it won't be repeated. The third one is final; 10/16/23. You have knowingly shared personal contact information to try taking the transaction outside of our site and this is prohibited. Your suspension is final.
Regards,
Richard
Replied
pa doesn't look at evidence for sure and just refunded the buyer for no reason.
Hello,
I made sale on oct 3 for my account call of duty which cost 500$ it was my personal account have it since day 1 in game never faced any problem in it and I maxed it to the last level and had plenty of stuff there so many things so the problem is he bought the account from me and stated this - (I changed all details on the account after double checking it was right & after
Relogin, account was perma banned) now he got my account working with no problem and checked it twice found nothing faulty in it everything working and came as exactly how I described in the offer once he changed the data the account got perm ban now I provided him with every instructions to how the access the account for not get any type of ban and from cod (call of duty) policy it gave us clear rules why the account get ban so as example you have 2 type of ban shadow ban and perm ban for shadow ban you may get it from open the account with different ip this may last from 4 to 7 days and get unblocked and account working fine with no problems at all. Every cod player know this in his situation he got perm ban so the perm ban comes from this it ain't my talking it cod policy please have look at it - (https://support.activision.com/articles/call-of-duty-security-and-enforcement policy)-now you can see below in picture 1 that's my account just before I post it in pa it says no ban detected at all the games in the account now look for the 2nd picture from cod policy it says below types of perm ban in cod policy there is no way from changing emails to get the account perm ban okay and even posted picture before clarify my account didn't have ban before selling it to anyone and the buyer from beginning stated he checked the account twice you can see that in the 3rd picture for yourself below clearly say this. Now we know changing mails don't get the account to get banned see the 4th picture please he put this in the dispute so the only type of perm ban is due cheating or maybe having unauthorized software on his pc we don't know what have he done so we kept talking on an on with no solid ground and he posted this see it for yourself 5th picture please. He changed all the data of activision and battle net he changed everything now I don't have access to anything at all so now maybe the account get ban or maybe not we don't know so I said to him is this. Where is the ban email which is sent to you in own gmail he said this at picture numb 6 and showed this to the pa support team that activision sends email notify you the account is banned due to cheating or whatever at picture number 7 and we kept talking and he even insulted me with this at picture number 8 and even he tried to bribe pa team with this which I am quite shocked at it at picture number 9 and I even posted this on reddit and post got taken down because the moderators remove it I don't know for what reason to be totally true you can see for yourself here - (https://www.reddit.com/r/CallOfDuty/comments/16zm52c/cod_what_is_titles_ban_in_call_of_duty_warzone_20/?rdt=38093)- so now pa team decided this issue in the buyer favor so now buyer have the account working and have the money and I didn't get my account back after all so now pa team even congrats me with 50$ penalty and removed all my offers from my store which you can see for yourself at picture number 10 and my store with no 0 negative feedback none. I'm quite shocked to be honest and devastated I don't know what to say please look to this again it must be something wrong. It can't be for any scammer comes have the account change the data and ask for refund and they just give them the money i'm shocked.
Desired outcome: I want my money back (500$) I did nothing wrong I must have my money back.
you seem to be persistent that I gave him banned account which the buyer clearly said (DOUBLE CHECKING IT WAS RIGHT) plus I asked for him to wait for 4 days I never said this you twisting my words but what is Clear to me that no matter what I say I won't get anything even if I am speaking the truth it's very clear you guys support the cheaters and hackers from you to buy and even accepted his Bribe which the buyer stated this is the last time I SELL ANYTHING ON THIS SITE ANYMORE you protect the scammers from they cheating in the accounts and asking for Refund you clearly don't give any concern on the seller protection from scammers to be honest I tried G2G it was way better in Dispute and was very fair to the buyers and the sellers you guys don't know nothing I am done in this site no more.
now thank you for replying first I said exactly like this there is 2 types of ban (shadow ban) which last from 4 to 7 days due to IP change and gets unblocked automatic and ask anyone who have the game not me see for yourself am I Lier or not . and (permanent ban) that he got to the account please again don't twist my words I know exactly what I said he got permanent ban which from using Unauthorized software or maybe cheating which was clearly showing in last picture I'll post it here again for you to check it out so he did not get the (normal shadow ban) in this case I'll be more than happy to assist him and even if he want the Refund I'll do it if he asked no problem but he got the account permanent ban which from cheating or using Unauthorized software that ain't my problem how can I assist cheater this is not my problem I don't support cheater or any kind of hacks what amazed me you guys Refunded him even though he cheated on the account how is that normal there is no pure logic in it . this is unbelievable
please check this picture again which the buyer Refused to send it in the Dispute
first picture that he post it in the Dispute which clearly was misleading you guys and fall for it .second picture that after he gave me the account look at the name and tag both of them are the same second picture clearly says the account is banned due to use of Unauthorized software which he did not post it and I asked for it but he acted blind if you guys want the email and password I'll provide it to you in order to see for yourself.
do PA support cheater to buy from sellers and get the account banned and Refund them ? why he didn't post this in the Dispute ofc because he cheats thank you PA for everything
update he gave me my account back but look at this exactly as I said he cheated on the account and gave it to me thank you PA thank you
here is my store look at it no one have problem before (https://www.playerauctions.com/store/topgturbo/)
So now I want my money 500$ back and account.
This complaint has been resolved automatically due to user's inactivity.
Best,
Richard
Regards,
Richard
This was already brought to our attention and the reason the dispute was awarded with a refund for the buyer is because you did not assist with the banned account.
The account was banned upon access and you claimed that the account ban was temporary due to changing IP addresses. This was not proven during the dispute and even so, this is not good enough for any valid order because you're asking the buyer to be patient in waiting for the ban to lapse without any guarantee that it will be removed. This should be the seller's problem, not the buyer's. Further, you never assisted the buyer when this was reported.
The refund was correctly processed and we can no longer change the decision based on your actions and statements.
Best,
Richard
Replied
Dispute with buyer
Hello Playerauction my username-mastarmedia i am seller my order id-[protected] i am waiting from 3 days buyer bought the account and changes everything and now buyer claiming but details didnt work now he asking refund i am stuck in dispute for 3 days i have already given him full login details and mail working and correct even sent proof on dispute my account is already taken by buyer please help me with dispute i am stuck on both side he even taken my account and on money dispute as well please have a look
On dispute there no more options to add a reply through well i already made a ticket in playerauctions and uploaded a video in there
I am seller contacted earlier to playerauctions username - mastarmedia order id-[protected]
Hi there on dispute case there is no option to upload video link so I shared the YouTube link of video here could you forward that to dispute agent or whoever working on it https://youtu.be/6UxhW4n1haQ?si=QWlOePMwwf-EcLyP please help me on dispute now
Hi there on dispute case there is no option to upload video link so I shared the YouTube link of video here could you forward that to dispute agent or whoever working on it https://youtu.be/6UxhW4n1haQ?si=QWlOePMwwf-EcLyP please help me on dispute now
Anyone can help me 😭😭😭
This complaint has been resolved automatically due to user's inactivity.
The dispute has already closed. I'm afraid the buyer's claim was found to be sufficient. The buyer was also unassisted with his/her concerns about the account. If you emailed our team the video link, they can review that and in case the evidence you sent proves something, they can definitely reconsider the case decision. For that, however, we'll need to ask you to wait for their reply.
Regards,
Richard
You may type and send the link to the dispute process as a reply. Our agents would be able to see that. No need to upload a video, just the YouTube link sent as a chat message will definitely do.
Regards,
Richard
I'm sorry but we cannot close this dispute yet. This extension of the process is actually for you because the buyer claims the new login details are not working. Please try logging in using the details you provided the buyer and record it in a video to show that it works — you may use that as evidence to refute the buyer's claim that it's "not working". You may send it as an unlisted YouTube video link to the dispute thread.
Best regards,
Richard
Replied
I have sold an BGMI account on 22nd of this month
Hey myself Wakar Younis i am a new seller on your site I recently sells a BGMI account online via your site my username is waqarmalik50, i am facing an issue i sold my account on 22nd of this month everything was ok even buyer confirmed from her side and you sent a male that my money will be in my account within five days but I didn’t got any money till now nor the upadate of my order as sold or completed, it goes from pending to unavailable and now i am curious that if i am being scammed or what.
So please kindly check my account.
Desired outcome: I want my money and full update on that account because i also got the confirmation email from buyers side and playerauction website
This complaint has been resolved automatically due to user's inactivity.
I'm sorry but you do not have any pending disbursements on the site. In your history, there are two orders but both are canceled. You did not receive any email from us regarding a disbursement or order that should be delivered.
I checked your chatlog and you contacted another user via WhatsApp. Anything that happens during that is not covered by PlayerAuctions, I'm afraid.
Regards,
Richard
Replied
Playerauctions teams scammed me
I got scammed by buyer
I provided credentials to the playerauctions team and they asked me to assist the buyer to do ownership transfer
I helped the buyer and transferred my account ownership.
Later that buyer blocked me, I informed the playerauctions team and I got the reply that we have cancelled the order and refund the money to buyer
Playerauctions team never mailed the reason for cancelling the account and never asked me to revoke ownership before initiating the refund
I have lost my two accounts today( $1100USD) with the same buyer and I am attaching the emails of both account
I have attached buyer provided screenshot of payment
Desired outcome: I need my account back or i need to get compensate..
Banning the user account will not resolve my issue
I need the user QUEENBUBU details to proceed with legal trail..
I have trying to reach your company for past three days but no response from them.please find the screenshot for the email attached
You guys are responsible to provide the information since you need to verify the user on registering in your website
This user quuenbubu scammed me by forging your company email address, fake payment screenshot..
Since I communicated him first in you company provided channel I need his/her full details to file a case against that user..
Please find the attached fake order confirmation email and payment using your company information..
So you must help me to get his details to catch him and make him punished in form of justice..
I NEED THIS BUYER ALL DETAILS TO FILE A THEFT COMPLAINT
USERNAME:QUEENBUBU
This buyer is registered with your playerauctions website and contact me through your message system
If you failing to provide those details. It's clear that you don't follow the policy for buyer verification through registration
Hi,
I have the email confirmation of the order sold with my username provided by playerauction auction team.
How a scammer guys knows my username, the buyer Mesaged me in your playerauction instant messaging system , the buyer user id QUEENBUBU..
Can you explain why your website down for long time on Sunday without any prior schedule of maintenance notice to user
Seems there is the user data leakage has happened, i got scammed after you fixed the website issue.
So I suspect there is leakage of my data from your end..
Order ID:[protected],[protected]
I have been waited for one month for payment of my account to unlink all my personal account related to my gaming account
You assure that I will get my money on Monday but you said "we have refund the money to the buyer"
This is the clasical example of scam which you waited to remove all my access of my account and providing refund to them
I lost the payment and account as well
This complaint has been resolved automatically due to user's inactivity.
No, PlayerAuctions is not responsible for this. You used our platform to advertise your offer freely then gave this user your email so you can discuss this outside of the site.
What you are asking for is personal information of another person and this is prohibited.
If you desire to use the site to advertise your offers for free, then conduct your own trades once you find a user you can invite to your email address — and then something untoward happens, and you believe PlayerAuctions can handle this for you, I'm afraid that's just not possible.
Regards,
Richard
User Queenbubu is now permanently banned from the site.
As for your account, please contact the game company about it and report it as a loss. I'm sorry but we cannot provide you assistance with this since there were no records of transactions, conversations, or anything at all on the site. As far as your account logs are concerned, nothing happened.
We wish you the best of luck and if you have further questions, please let us know.
Regards,
Richard
Thank you for the updated info. You provided your email address to a user named Queenbubu and continued the conversation outside of PlayerAuctions.
I'm afraid this is your own, personal conversation/transaction and PlayerAuctions is not part of this. We cannot protect you this way — what we handle are trades and conversations that happen within PlayerAuctions.
There are no trades between you and this user on the site.
Regards,
Richard
Please note, we checked orders 11306253 and 11128731 - both of these orders are empty. There were no payments made and no conversations happened at all.
1) No payments - I'm afraid you cannot expect any disbursements for these since no payments were ever made by the buyer
2) No conversations - No deal happened for these orders so you have no way of transferring over the accounts to someone; there were no conversations at all
Are you referring to different order IDs? If so, please forward them here so we can check.
Regards,
Richard
Replied
Unable to register in playerauctions?
hello,
I was trying to Register in Playerauction for over 2 weeks and I get the Same problem every time I type all my data and when I reach to the point where I put my phone number and then send the PIN Code it doesn't send I tried with all solutions that PL post on site doesn't work at and put different phone number and it's still the same I even contacted PL customer support they said this (Please note that this is a known issue and we also understand that without the PIN code you will not be able to create/verify your account.
Rest assured that our technical team is already looking for new SMS provider/s that can be integrated on our system to help send PIN on your current location. However, for the meantime, since the PIN is currently unavailable for you to receive, we ask for your further patience and understanding. Thank you.) they said this from (Aug 30 ) still same no one solved my problem and then contacted them on Trustpilot then finally said this again
(Hello I'm very sorry but our SMS service may be unable to send codes to specific services at different locales; this is unfortunately outside of our control and I apologize about it.) I need help please someone solve my issue!
Desired outcome: I just want to Register in PL as seller with all due Respect I think it's amazing site to be part of it but am trying every way to get in no one give me solid answer
This complaint has been resolved automatically due to user's inactivity.
I'm truly sorry but our SMS service is unable to send codes to some locations and/or services due to policies and coverage limitations. I apologize as this is outside of our control.
Best regards,
Richard
Replied
Refund money
on 28 August 2023, i purchase an account from their website
and then the first transaction is being cancel by them but money on my bank already deducted.
After that i send email to their customer service, and got a reply saying the money gona be back 1-5 days.
then on 31 August 2023, the money is in my bank account, but after 1 min
its being deducted again by their website(PlayerAuctions).
then i proceed sending email back with attachment proof. but they immedietly reply saying the money already being refund and close the case.
they DOES NOT CHECK THE ATTACHMENT I PROVIDE
Desired outcome: the money still not in there in the account and they say its already in the account
This complaint has been resolved automatically due to user's inactivity.
We're very sorry for the concern this has caused. Rest assured, it is as the message said; you won't be charged for this and the payment was voided. We encountered security issues with your initial payments. Your latest one is now good to go and if you have any further concerns or questions, please let us know.
Best regards,
Richard
Replied
Cloudflare block
I've been a user of PA since 2017. I've never had any issues accessing the website nor using it, and my account is in good standing. Over the past two or so weeks, I've been using the site daily with no issue. However, since yesterday, it seems that I cannot access the site at all.
Cloudflare's WAF (Web Application Firewall) is blocking my access every time. I've tried using multiple devices, clearing my cache, and changing my IP (my IP is dynamic,) but to no avail. I've had a few friends where I live try accessing the site as well, and it's blocked for them too. It seems like it's a country-wide block. I live in Egypt.
As I've mentioned earlier, this wasn't an issue at all before yesterday. I've been using the website daily for weeks. I currently have money on my PA account that's waiting to be disbursed, and I'd like to be able to access the site again.
This is the Cloudflare Ray ID I got just now after attempting to access the site again as I'm typing this:
Cloudflare Ray ID: 7f9803684d8541fd
Please let me know if there's anything else I can provide you with, in order to solve this issue.
This complaint has been resolved automatically due to user's inactivity.
Thank you very much for your kind initiative; at the same time, I am sincerely sorry for the inconvenience this has caused.
We have now resolved this issue and you should be able to login again. Please do so and if you find any further problems, kindly let us know so we can assist you.
Thanks a lot for your time in reporting this to us.
Best regards,
Richard
Replied
Refund without even let me Reply after it Gives me 80 hour to reply ?
Hello,
I made store on playerauction everything was going Great after I done 39 Sales with no issues at all even without single one negative feedback my Ratings are 100% Positive Feedback & 0.00% Negative feedback so the problem is a Buyer bought account from me which cost 42.99$ and he asked for Refund saying this ( I am willing to return the account I misread the information )and started Dispute no problem but later on when I was willing to give him Refund I got Surprised that he changed account Data to his own and I no longer have access to the account anymore I got even surprised more when playerauction closed the Dispute without even let me answer to what I have to say after it gave me 80 hour to Reply now Playerauction Refunded him and give him 42.99$ and the account as birthday present he have Both I can't believe it anymore I'm Going Crazy Please look it up and I'm sure of your Right Judgment.
Desired outcome: after he changed the Data and link it to his own I must stay 12 month to change the Data that's impossible so the only outcome is to give me my 42.99$ and block this user His [protected]% Scammer But give me my money Back it's my Right!!
here is proof for Dispute case closed without even let me Reply and mistake is from buyer not from me account came as Described not even with single mistake why Refund when you changed Data where is my Right?!
ty
As you can see in the dispute screenshot, "TopGTurbo has agreed to PalmyFruit's demands". This is the action you've taken that we mentioned in our previous reply, that dispute decisions are the express consent of users to move forward with the case and are assumed final.
Again, kindly contact the game company so you can recover your account back.
Regards,
Richard
I'm sorry if you're having trouble with the account, but as per checking, you accepted the dispute request of your buyer which ended the dispute. This action was done of your own volition and PlayerAuctions is outside of this decision. We assume sellers are already sure of their decision when this is done.
Please contact the game company to ask for the account back so you'll be able to use it again.
Best regards,
Richard
Replied
I get ban for 1 unsuccessful sell?
Ineed really help not putting the policy of playerauction I need to know why iam suspended because after talking with support answer is the same I need to say somthing something wrong here the only buyer that have problem with me I refunded him with 450 $ and I have penalties 45$?! Other money is mine understand the issues 885$ is mine 4 sales are right the 5th not completed and I didint take it what happen here please help for only one mistake I didint mean it all this happen for new seller didnt understand the money please 855$ is successful selling people have the accounts and leave good feedback and 5 stars how refund them with my money I cant understand the only thing I have is (one penalty 45$) and I need to pay it cut it from my855$ and send me all of my money please I didint need answer by copy and paste policy my issues something wrong in it for only on unsuccessful sell I get ban iam really sorry for everything but I need my money my rights my name hossamhapashy [protected]@gmail.com
Thank u very much this is meaning alot to me
❤️❤️❤️❤️❤️
i need to thank you very much
i will make everything right
iam really sorry for everything
i reply on the email
thank you very much for giving me another chance
❤
This complaint has been resolved automatically due to user's inactivity.
Thanks a lot as well for the kind messages you sent us at Reddit. More power and best wishes to your future sales. :)
Best regards,
Richard
This case is now handled from our Reddit page and an agent will be contacting you. Rest assured that you will be given a chance on this case; kindly check our email within today and reply when you can. Thank you.
Regards,
Richard
About PlayerAuctions
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PlayerAuctions Contacts
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PlayerAuctions emailsmarcom@playerauctions.com100%Confidence score: 100%Supporttrust@playerauctions.zendesk.com100%Confidence score: 100%Support
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PlayerAuctions address11301 West Olympic Blvd Suite 337, Los Angeles, California, 90064, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all PlayerAuctions contacts
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