Menu
PristineAuction company logo
PristineAuction
reviews & complaints

PristineAuction
reviews & complaints

Learn how the rating is calculated

13 complaints
0 resolved 13 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of PristineAuction. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
L
4:57 pm
Verified customer This complaint was posted by a verified customer. Learn more

PristineAuction - Mystery boxes

I won an auction for 250$. Had to pay 292$ including fees. I received less than 20$ worth of cards. I literally spend 1000$ on 4 mystery boxes. I should have never spent that much until I received one of them. I may have received 75$ worth of stuff for 1000$. This company is a joke. I understand you don’t hit every time but 75$ worth of garbage for 1000$. That in itself is a joke! The cards pictured are what I received for 292$. I also left a screenshot of the order!

Desired outcome: I should receive a partial refund and pristine needs to do better with their customers!!!

Read full review of PristineAuction
Hide full review
G
7:56 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a Signed Def Leppard LP for $1300. Shipping Dept. took a 12 1/4 X 12 1/4 Inch LP, wrapped it in 2 pieces of Bubble Wrap and shoved it down into a 12 inch Box? LP arrived with creases to 3 corners. I returned the LP to them 3 days later. Customer Service didn't respond for 3 days and I still have not received my Refund. That was 6 weeks ago. I...

Read full review of PristineAuction
A
3:46 pm

PristineAuction - Auctions

The auction format is messed up where it constantly changes the price of the item I'm bidding on. It will increase a few dollars at a time every time I bid above the current bid. It will update in literal seconds to be slightly above what I bid, even if the item is not being bid on by other users. I will refresh an item over the period of 10 minutes and it won't change in price but the second that I make a bid, it changes it. The only way to guarantee I get my bid in is by bidding A LOT higher and that's a risk for no reason. Why is this system trying to force me into doing a giant spike in bidding in order to see the real current price?

Read full review of PristineAuction
Hide full review
ADVERTISIMENT
C
10:27 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beware of football mystery boxes spotscards. I said I would get 10 hits spent125.00 plus the 17% + shipping. My 10 hits were as follows i got my prices from eBay buy it now. My graded Tom Brady card 1.99 buy it now and sam Sam darnold Darnold rookie 4.00 buy it now. I know the buy it now are not graded but who grades two and for dollar cards. The autograph...

Read full review of PristineAuction
T
7:29 am
Verified customer This complaint was posted by a verified customer. Learn more

PristineAuction - freedmen framed jersey

I keep getting lied to. I got over charged with shipping and still did not ship. I bought on December 2 and was told I might not get before Christmas. I will never use again I get lied to and your company does not answer my concerns. Guess I won't be buying from you guys again. Worst company will tell everyone to save their money you guys suck.not that you care as I see how many other customer will never use you again. Bad business model you will make money now ripping of people but will be bankrupted soon with these businesses practices.

Read full review of PristineAuction
Hide full review
J
7:27 pm

PristineAuction - auction

Warning! Scam alert! I have done business with pristine for years and spent thousands of dollars with them only for them to scam me. First, I have bought several mystery boxes and every single time I always get the bottom value low tier stuff. Not once have I gotten a top tier item. This last time I purchased a mystery box from a 1954 topps baseball set when I got my order it was 2 bowman cards. Once again the bottom tier of that set. The ironic thing is I saw all of the 1954 top tier cards being auctioned off on the site individually that were suppose to be part of the mystery set I was purchasing. After seeing this I wrote an email to pristine questioning why this was and how is this possible and that's when their true colors came out. They tried to tell me it was another vendor. Then it was they were out of my product the very day I saw the same auction I purchased on auction again, but they were out. Now I only a refund, I ask them why and their exact words were, "you can't get what you purchased now since you opened up the package we sent you." dumbfounded by this response I ask again for clarification. So what you're telling me is that because I opened the package you sent me I cant get what I bought in the first place and the lady said yes that's managements policy. Next ironic thing is you cant speak to management except through email. Go figure.in my opinion and what the evidence clearly shows is they don't want to send me another set of cards knowing I am on to their scam of sending the lower tier cards and selling the high their individually. That way they can go to court and say there is no damages. Basic cya legally! They also wont provide or share who actually got the top tier cards in the auction either! The only mystery about their mystery box sales is will you get something that has at value close to what you paid for so at least you break even. Currently I am waiting on management to rectify this situation and if not I plan on filing a lengthy complaint with the arizona ag mark brnovich concerning this matter. So if you have been screwed with one of their mystery boxes and would like to join me be sure to message me.

Read full review of PristineAuction
1 comment
A
Sep 29, 2020 4:57 pm
Verified customer This comment was posted by a verified customer. Learn more

I also bought a mystery box mini helmet and it was the lowest tier possible bob Lilly dallas cowboys I had my concerns about this and agree with you never again mystery box

Hide full review
T
1:23 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

dear sirs n mams, i`m going to mail 4 items today that i want you to put up for auction n i want the bids on the items to start at $20.00 dollars. the items are one donald trump pesidential coin and one set of coins from a 50 cent piece down to a penny, they are uncirculated n a mint proof set of coins, and two silver eagle one silver dollar coins n they...

Read full review of PristineAuction
J
2:01 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I did not bid on this item. I placed a Max bid of $150 on this item - https://www.pristineauction.com/a1917105-LeVeon-Bell-Antonio-Brown-Signed-Steelers-Full-Size-On-Field-Helmet-JSA-COA For some reason this shows $130 which I never placed and then $150 on this other item that I never even looked at. Please help immediaty Jeremy 3479927763 [email protected]

Read full review of PristineAuction
B
3:55 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This website is a joke. Even if you win something don't expect it to have a good quality. What I got was terrible. A white shirt made of the cheapest material they could only find. It wasn't worth the time I spent on winning the auction. So if you provide so terrible items instead, what's the point of your website? Who needs a cheap Chinese crap? Their...

Read full review of PristineAuction
ADVERTISIMENT
C
4:04 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a lot of stress with PristineAuction and I would not recommend them to anyone! My item arrived broken and when I contacted PristineAuction customer service for a replacement they refused to do anything. These people were really hard to deal with. They said it was not their fault and that when they sent my product everything was ok with it. They said...

Read full review of PristineAuction
N
7:29 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My item arrived broken and I immediately contacted PristineAuction and asked for an exchange and they said that it was not their problem and said that I need to contact the shipping company. I told them that it was their mistake and it was their responsibility, but these people were very sarcastic an rude. They did not ant to help me at all! I will be...

Read full review of PristineAuction
E
2:31 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My friend bought two items from the auction www.pristineauction.com. I was so happy, but the owner sent them to wrong address and he didn’t know where these items were. We searched, but we could track these items. All our attempts failed and I asked to provide small compensation then. But the owner started to speak in rude manner with me and refused to return any sum back. Help me to solve the problem.

Read full review of PristineAuction
U
2:30 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently ordered baseball shirt from the website www.pristineauction.com. I thought to present it to my friend, ‘coz he was real fan of this game. But these jerks simply ruined everything. They didn’t provide order and told to wait couple of weeks. When I offered to pay for the fast shipping, they simply took money and again didn’t send it. WTF? The worst...

Read full review of PristineAuction

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

PristineAuction contacts

Phone number

+1 602 626 5218
ADVERTISIMENT
ADVERTISIMENT