Menu
For Business Write a review File a complaint
PlayerAuctions Customer Service Phone, Email, Contacts

PlayerAuctions
Reviews and Complaints

www.playerauctions.com

Learn how the rating is calculated

3.8 1 Review 396 Complaints
Claimed
PlayerAuctions has claimed their business profile
Write a review File a complaint

PlayerAuctions Complaints 396

ComplaintsBoard
B
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Verifying payment

Order #8170425
Email: [protected]@gmail.com
I purchased an account from your website. You then sent an email requesting a bunch of stuff to verify I'm the one purchasing. After sending you multiple emails all in which included all the requirements that you requested, it's been an hour and still no response even the on your website it states that the process is completed within minutes. So as a first time customer I have not enjoyed my experience at all and don't appreciate that an hour after the money has been taken from my bank account there is still no progression?!

Desired outcome: For the payment to be verified

Read full review of PlayerAuctions
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
1:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Change of telephone number and address of my pa account

Hello Complaints Board,
-Date of incident (8-Oct -2021)
-Account : [protected]@gmail.com
-ticket (830996)

It's been 22 days waiting, and many support requests sent to Change of telephone number and address of my account.

I have sent my Australian Passport, Colombian Passport, Colombian ID, Australian Driver's License, Proof of address, photos of me holding my passports and ID.

Have done all the process they have asked me to change the details of my account, but now they are ignoring my emails or requests.
After we completed all the process to change the details, the person in Zendesk support stopped replying.

The worse thing is that because I trusted PlayerAuctions, recently sold one of my items online with their system and now the money it's on the account available but stuck in their site. I am starting to think they don't want to change my details to be able to keep that money.

My email account is still the same and all I need to change is the address and telephone.

Here I am sending images of emails with ZenDesk
ticket (830996)

Please let me know what other information or photos you need.

Really appreciate your help with this.
Kind Regards,
Juan Giraldo

Desired outcome: To change PlayerAuctions Account details.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Verification Team

I have been using PlayerAuctions for years. Today was the last time.

Despite going through the verification process several times, and all prior times without a hitch, today the process took over 10 hours. In the end, the offer was cancelled due to the price changing in the 10 hours I waited in limbo. Now my money is in limbo, I have no product, and wasted 10 hours (each email came between 1 and 4 hours apart from them) waiting on people to ask me the same questions over and over.

Consider using other companies for your gaming trades. This was the worst consumer experience of my life.

Desired outcome: My refund priority be escalated. #8158239

Read full review of PlayerAuctions
View 0 more photos
Update by RillaRilla
Oct 21, 2021 12:07 am EDT

Used El Dorado today instead. Verification took 5 minutes and didn't have to wait on emails, all done on site. Recommend them over this company now. PlayerAuctions used to be great, not sure what went wrong.

Update by RillaRilla
Oct 19, 2021 11:28 pm EDT

My complaint is that if your agents had managed to reply faster than 10 hours apart, the order would not have been cancelled by the seller. I appreciate SO much your willingness to help.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
9:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Withdrawal system sucks.

So recently I sold a account for 350 dollars. Now I am not a business man that spends his days selling accounts it was a one time thing. My account is verified so I should be able to withdraw. Prior to withdrawing I sent player auctions a email saying. I am from south africa and in my country I cant use any of their withdrawal systems since my "goto" skrill recently stopped supporting south africa. I asked them if we can maybe do a paypal or coinbase withdrawal. Meanwhile I tried imputting my details into the bluesnap wire transfer withdrawal system and everything looked fine. When support responded to me they said coinbase was only for 1000$+ withdrawals and they dont do paypal. They told me that if your account is verified bluesnap should work fine. So skip 2 days I request a withdrawal on bluesnap and i get a email asking for Certificate of incorporation, Bank account ownership confirmation (in form of bank letter or voided check) and my ID. I tried getting this bank letter / voided check turns out my bank doesnt do that for savings accounts (since i am not a business owner) also why do I need a Certificate of incorporation for a personal account sale ? Now i have 300 dollars disappearing into thin air since my bank cant help me and playerauctions support just doesnt reply. Anyone who can help here ? (netteller is also no longer supporting South Africa so that is not a option)

Desired outcome: A withdrawal to paypal / coinbase / any crypto wallet / bank transfer. I just want my money.

Read full review of PlayerAuctions and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
J
J
julian s
US
Send a message
Feb 24, 2022 12:52 pm EST

Hello. The same thing is happening to me. I am from venezuela and skrill doesn't support venezuela.

ComplaintsBoard
N
8:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Wrong fine

In this order 8078976, I unable to deliver the product because of bug in the website, I was trying to solve problem with the support.
Now the order is terminated Player auction asking me to pay fine for the order.
Why do I have to pay fine for a order where it is not my fault?

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
10:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Refund not received back to my account

I have placed an order (Order #8046677) on the 17th of September (Malaysia time) but changed my mind and cancelled the order on the 18th. Refund is still yet to be credited back to my account despite several emails going back and forth with the support team. The emails with support team was not particularly helpful as they only provided a reference number that is not helping my bank in tracing the refund.

Desired outcome: To receive my refund

Read full review of PlayerAuctions
View 0 more photos
Update by Bryandon Charles Maengkom
Oct 01, 2021 4:51 pm EDT

Another 5 working days has past but my refund is still not received.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
5:37 pm EDT

PlayerAuctions RuneScape

My account has suspended because I supposedly have more than one I've been waiting weeeks for an response so I can use this but no response or answered calls

Please contact me ASAP so angry

Desired outcome: Unsuspended account

Read full review of PlayerAuctions
Hide full review
ComplaintsBoard
M
7:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Verification payment using Apple Pay.

Placed an offer (Order number #8034603) on 14/09/21 NZ date, used apple pay to complete full payment, 100.40 USD was paid. As stated it is said to be verified within a few minutes, but waited for a few hours already and it's still being verified. No contact with any email asking for further authentications. Please take a look at the payment as soon as possible, thank you.

Desired outcome: Verify payment as soon as possible.

Read full review of PlayerAuctions
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
12:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Disbursement of remaining balance

Hi, I was suspended from your platform and there's no way I can withdraw what remaining balance I have. I hope you can help me with this as I need the money. Here is the ticket number of the said transaction:

7988462

and my PlayerAuctions username is: jmarvic

I was hoping you could withdraw my balance to my skrill account. Thank you!

I opened a ticket but I received no reply.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
1:22 am EDT
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions My offers were removed, also all my offers are hidden.

Hello Player Auction,

I already replied to support ticket 806700, waiting for response long time.

I have gotten a mail saying

"Our Risk Management Team has detected that you have violated our policy against posting offers under the wrong product type/category. Offer(s) found to be in violation of our policies: [protected], [protected] "

I am very sure these are not posted on the wrong category, I was selling exactly the same thing mentioned in the title for almost 4 year, check screenshot.

I am hopping for my account to be fixed.

my store naimul34

Read full review of PlayerAuctions
View 0 more photos
Update by Naimul Islam Shuvo
Sep 28, 2021 8:38 pm EDT

I see you guys cut huge fine for sellers mistake, can I get compensation for my inconvenience?

Hide full review
ComplaintsBoard
N
5:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Account suspension

I've got suspended for using discord, I didnt got any email before or anything thay warned me, I sold product and got emailed that I've got $100 for selling it.But I can't withdraw money because previously I was suspended.I have wrote multiple emails, and complained on your website but got no answer.I'd like to continue using your services without violating any rules, thanks.

Ticket:799886

Desired outcome: I'd like to get my account unsuspended If possible

Read full review of PlayerAuctions
Update by Nikola Davidovic
Sep 07, 2021 4:16 pm EDT

Thanks for all feedback!

Update by Nikola Davidovic
Sep 06, 2021 1:00 pm EDT

Hello, I have sold product on your website and have received email few days ago that it is sold and that i got &83(including fees). Although money is still on reserve, On website it says I should be able to withdraw it on September 6th at 16h(which have passed) My account was suspended so I don't know if that affects anything, can someone give me estimated waiting time?Thanks!

Order Id:7989823

Update by Nikola Davidovic
Sep 06, 2021 12:27 am EDT

Thank you for solving problem, on cite it says i should be able to withdraw 3-4 days after payment, but it's been more than 4, do I have to wait another 3 days if account was suspended or this is some bug?

Thanks.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
7:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Unfair account suspension

Hi, I'm filing a complaint to call out PlayerAuction's trader banning system. I've been using this platform for quite some time now and I'm just amazed at how these guys charge a fine for an unverified violation.

I was suspended before because I tried dealing with a customer who wanted to use PayPal but at that time I was not the one who incited the offsite trade - and I still paid the $150 fine.

Now what infuriated me today was they are fining me $600 because I gave my discord ID for support and faster replies to customer because I can't bother to check my email every single time, thus, affecting buyer decision. I used to do it to secure PlayerAuctions trades but now you have suspended my account which has pending balance on it and I can't do nothing to get that and leave your platform for good.

You guys were also charging 15, 20, 25, 35, 50 USD for every transactions I make and you never once heard from me.

Desired outcome: Account Unsuspension or Balance Withdrawal

Read full review of PlayerAuctions
View 0 more photos
Update by John Marvic de Leon
Sep 05, 2021 9:20 pm EDT

Problematic orders? How are my orders problematic? That doesn't make sense, no matter how you look at it, you charge a huge amount per transaction.

I no longer wish to trade with PlayerAuctions, the reason I'm complaining is - I want my remaining balance to be disbursed in my account. Also, you guys don't respond to tickets easily.

Update by John Marvic de Leon
Sep 04, 2021 7:13 am EDT

Here's my ticket number so you'd know.

802867

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
8:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions My account being suspended for no reason

Hi my name is hizan on playerauctions and I recently made a sell and wanted to withdraw, but then I got suspended…. You guys didn't even state the reason…. I've not made multiple player auctions account neither (to my knowledge) can I please have my account back. I really really really need the money to pay off student loans. Please help me as soon as possible

Desired outcome: Can i have my account back

Read full review of PlayerAuctions
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:18 pm EDT

PlayerAuctions Player auctions

Someone just used (8/26/21 @ approx 810 am Central time) my debit card (ending in 2069) to charge $450.31. I have never heard of Player Auctions so I don't have any other information. The number on the notice is [protected]

Casey Dailey
[protected]@gmail.com

Desired outcome: Reversed charges

Read full review of PlayerAuctions
Hide full review
ComplaintsBoard
K
11:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Playerauctions just banned for no reason.

"Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding."
I didn't even have time to go to the site and I was already banned for some reason, I dont have 2nd accounds and etc. I found out this web-site 2 hours ago.
And I can't even ask for an unban because they obviously made some mistake

My nickname - Kezzya

Desired outcome: Unban my acc

Read full review of PlayerAuctions
Update by Kezzya
Aug 09, 2021 2:02 am EDT

I see that you want to help, but it seems to me that your service will automatically ban the Russian ip. I have now entered all the exact information about myself and immediately my account was suspended. Apparently I will not be able to use your service :(

Update by Kezzya
Aug 09, 2021 2:02 am EDT

I see that you want to help, but it seems to me that your service will automatically ban the Russian ip. I have now entered all the exact information about myself and immediately my account was suspended. Apparently I will not be able to use your service :(

Update by Kezzya
Aug 08, 2021 10:26 am EDT

I should register with another e-mail and phone, i dont have another phone number... ? (But I dont use vpn, and i put accurate address can you just unban me?)

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
9:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hehsw92 / [protected]@gmail.com Order #7899562 I purchased this order at 2:23pm CST and the $93.35 payment was immediately debited from my bank. I received an email from Compliance requesting verification -- photo ID, me holding my photo ID, a photo of the payment card, and screenshots of the payment receipt from my bank website. I immediately got to...

Read full review of PlayerAuctions and 4 comments
ComplaintsBoard
J
9:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions No proper support or resolution to my account reinstatement case.

Been trying to get a hold of these guys for about 2 weeks since my account has been suspended. They fined me $150 which I am willing to pay thru my available balance.

My ticket number is #766406 and up until now there's no resolution to this ticket - I already affirmed and told them I will not solicit offsite trades again (which has the cause of my suspension) but it seems like they really do not want to re-activate my account.

Desired outcome: Account reinstatement.

Read full review of PlayerAuctions
Update by John Marvic De Leon
Aug 07, 2021 11:45 pm EDT

This is extremely frustrating. I have been trying to work this case out for about 2 weeks and I just sent the remaining requirement 2 days ago.

Please I'm begging you guys look at my ticket!

Update by John Marvic De Leon
Aug 06, 2021 10:42 pm EDT

Hi Richard! Thank you for filling-in. By now, you have seen how I maintained patience in the ticket. I appreciate that you actually gave me an actionable response - I followed the steps you mentioned as soon as possible and have sent you the transaction ID for the remaining balance.

I am aware of the amount of people you all have to cater to, but I really need your help finally resolving this issue that have been with me for more than half a month.

Thanks again, hoping you'd be the one to finally close my case.

Update by John Marvic De Leon
Aug 04, 2021 9:45 pm EDT

I tried to send them few tickets and they just keep merging because I thought that's the only way my case gets noticed. It's been a hassle that up until now I haven't been able to fix my account - heck I even messaged PlayerAuctions twitter account.

I gave them full info on the transaction IDs needed to get charged, I stated four because I'm unsure whether my available balance came from those IDs, I kept telling them to charge the available balance regardless of what transaction it came from but it seems like they just keep ignoring me. It's frustrating.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
9:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions I was scammed then ignored by this site I want my refund and something done

I made two purchases the other night both weren't as described and didn't contain what was advertised I disputed both lost both I'm unclear to why other that maybe I was unable to upload my video evidence which I tried contacting customer service to resolve and no one helped or returned emails I sent many I was also harassed and threatened by the seller with no action taken by player auctions I've still without success being trying to reach someone at customer service to report my issues I was scammed harassed threatened and now I'm out around $300 with threats of my account closing I was ripped off by two of your sellers I have indisputable evidence that I'm not sure your recieving I've attached the evidence and videos that I have been trying to get to customer service what you should really do is just login the account and see for yourselves I'm not a liar or scammer I was victimized by two with help from player auctions
It's not allowing me to upload the video so can you please just login see for yourself this seller is a scammer bith were and there's more the seller admits in the dispute conversation log that when I give them the wrong password to account which wasn't the case my phone autocorrect the first letter to a capital which the. The seller used a pre set up back up back up email to hack account which were they planning on something like that all along wait for me to add VBucks and steal or hack account? That's wrong they also make false accusations and also revealed in the dispute log they do indeed possses the account advertised and just using it to bait and scam other they falsified the video sent to dispute by a splicing and editing software proven by the water mark left on the video and really just log in and your going to know the truth I don't intend to let this go u til justice is served also FYI I never contacted epic anothe r lie from this scandalous scammer

Desired outcome: Refund my money or delivery of actual purchases otems

Read full review of PlayerAuctions
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions I sold and delivered my game account but still haven't gotten my money

I sold my fortnite account for 300$ and I have proof of buyer confirming transaction, yet I still havent got any notification of the money being anywhere. After I was sent confirmation of the purchase being complete from the buyer I took down my offer. I cant put up a new offer because I no longer have the fornite account. If me taking down the offer too soon is the problem then I cannot resolve that on my own because like I said I have already delivered the account.

Desired outcome: I get my 300$ dollars from player auctions

Read full review of PlayerAuctions
Update by Walker C
Aug 01, 2021 1:01 pm EDT

my buyer has confirmed to me that the money was sent to player auctions and so player auctions is the one with the money.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
1:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions Account suspension

Hello my account was suspended due to my decision to change payment destination before money withdrawal was complete. My ticket is 758135.

Because of this you asked me to follow some verification procedures - which i did the best i could. But there where no respond from support since july 20 - so i don't even know if a problem is on my end or not.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

PlayerAuctions Reviews 0

Looks like PlayerAuctions has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About PlayerAuctions

Screenshot PlayerAuctions
PlayerAuctions is an online platform for buying and selling digital gaming assets. It facilitates the trade of in-game items, currency, and accounts across multiple games. The service also offers power leveling and gaming services. Transactions are secured through PlayerGuardian to protect both buyers and sellers.

Overview of PlayerAuctions complaint handling

PlayerAuctions reviews first appeared on Complaints Board on Sep 4, 2009. The latest review Cloudflare / login was posted on Oct 8, 2024. The latest complaint Cloudflare / login was resolved on Oct 08, 2024. PlayerAuctions has an average consumer rating of 4 stars from 397 reviews. PlayerAuctions has resolved 270 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
15118 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PlayerAuctions Contacts

  2. PlayerAuctions emails
  3. PlayerAuctions address
    11301 West Olympic Blvd Suite 337, Los Angeles, California, 90064, United States
  4. PlayerAuctions social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2024
  6. View all PlayerAuctions contacts
PlayerAuctions Category
PlayerAuctions is ranked 7 among 41 companies in the Gaming category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.