Pizza Hut Complaints & Reviews

Have a problem? Contact customer service, submit your complaint, find closest location, or read guest reviews below.
Mar 02, 2021

Pizza Hut — Customer service/ordering

We have tried for over an hour to get this fixed. My husband has ordered food on the app and it said...

Feb 28, 2021

Pizza Hut — Credit promised last time, not received against today's order

Last week (2/19/2021), we had ordered 3 pizzas and the order was messed up. So the manager gave us a credit...

Feb 27, 2021

Pizza Hut — Placing order for food, unprofessional customer service

Well, I have been patiently trying to understand this kind of people in this culture, but this is it. Today...

Pizza Hutorder

I ordered pizza and cinnabons I called she ask my phone number then my name i said they usally know my name and what I usally order. placed orderwaited and it never came called back she said it had been delivered I said no it hasen't she said wait I put in wrong phone number which is why she didn't know my name or address. then said driver knocked on door no one answered called wrong number took order back to pizza hut. making it my fault she must be new I have been a customer 40 yrs. very displeased

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Pizza HutThe wait time and the CUSTOMER SERVICE

    Hello, i called in my order. they told me the wait time which was between 15-20 minutes. i made it to location but stayed in my car until about 5 minutes after the time that was given. I waited in line and when it was my turn paid for my order. I was told then it would be a few more minutes. So i moved all the way out of the way to wait. I watched people come in pay and pick up. after 21 minutes of waiting, she tells me to go wait outside. Huh? What about my food? I guess I wasn't as important. Finally a man that was driving that had left one time while I was waiting, came back and was getting ready to leave again said, "she has been waiting a long time." He opened the door and he asked me my name and found my pizza and hot wings in the warmer box. Needless to say it was barly warm. I think I was so heartbroken because I watched how they handled and served and let others wait, but asked me to stand out side in the cold because she said and I quote, "I have to let other customers in." why did I wait so long to tell you about this? Because I was mad and hurt and I didn't want my anger to color my words.
    ticket: 118
    server: parris
    unit: 004031

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      Pizza HutPizza breadsticks wings

      Once again finally tried our neighborhood Pizza Hut and it took an hour for my order to get here after it left the store. We received cold hard pizza, hard breadsticks and cold boneless wings which are the only edible thing for the 37$ spent. I really would like a refund and not more coupons that I won't use. Every time I order from holt rd Pizza Hut i have issues. Really wish they would get it together. We used to love Pizza Hut.

      Pizza breadsticks wings

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Pizza HutPizza Hut Deep Pan Pizza

        Pizza Hut Roll out on New Deep Pan NOT cooked enough, dough Not Cooked, Store NOT prepared for Roll-out of this pizza. Tried..Another time asked for WELL DONE, told they can only cook it one way.Tried THIRD time on a Saturday nite, told they were sold out. Advertised
        on TV over and over Very POOR Roll-out for NEW Product ...
        Oh Well, Back to Domino Pizza !!!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Pizza HutPizza

          I ordered the Detroit style pizza with extra meat on the whole thing. I got 6 regular pepperonis on each side with over kill of sauce. This was the worst pizza I had in years! Granted I don't order pizza hut but thanks for reminding me why. There was absolutely no bacon or baby pepperonis on it. Nothing that I ordered. It was a big dough and sauce loaf!

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Feb 21, 2021

            Pizza Hut — Create your own pizza

            I ordered a create your own pizza Large Hand Tossed Pizza Extra Sc, Pepperoni, Italian Sausage, Black Olive...

            Feb 19, 2021

            Pizza Hut — Delivery of service

            Have have 2 pizza huts close to my home. I live in Columbia, SC. I tried to order from the Sumter Street...

            Pizza HutPoor management of your customer based phone address

            Used to be my favorite pizza destination...
            Your service sucks.. I spend an hour trying to get a pizza delivery listening to a pizza motivational speaker on recording.. No mention that my call will ever be answered. I ordered chicken from popeyes which will be delivered shortly... The entire time, still listening to that horrid recording from your brand that repeats and repeats and repeats... Going in the inevitable way of "pizza inn". After writing this... Still listening to the advertisement on hold... Only because I was curious if I would reach anyone... Oh well!
            My order is on the way from popeyes... Have to go.
            Steve. [protected]

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Feb 18, 2021

              Pizza Hut — Unethical behavior

              Was traveling in Grenada, MS and staying at a hotel. I placed a carry out order with the local Pizza Hut...

              Feb 16, 2021

              Pizza Hut — Pizza and these alleged pizza hut rewards I can’t ever use.

              On today 02/16/21 I called the Pizza Hut in Palestine Texas and was attempting to place a to go order. I wa...

              Feb 15, 2021

              Pizza Hut — Refund

              On november 1st 2020. Pizza hut took two transaction out of my account, for the total of $64.90. I have went...

              Pizza HutYour website

              We love your pizzas and your Gluten free for my husband. The problem is that your site makes it impossible to order gluten free. Please change your site so that gluten free is very easy is find so we can order on line. Also to do a reorder it wouldn't allow me to. Please correct this.

              Thank you,
              Paulette Waite
              1609 Hilltop Drive, Loveland, CO 80537

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Feb 10, 2021

                Pizza Hut — Product unsatisfactory, cold and burnt

                Ordered a chicago thick pizza, the ends were burnt, and the pizza was cold sauce was cold. Taste wa...

                Feb 09, 2021

                Pizza Hut — Baking times for pizzas

                The toppings were good, the cheese was good but why cant pizza hut bake a pizza until it is done. I am not...

                Feb 08, 2021

                Pizza Hut — Dinner box

                My order was delivered over an hour late. The food was cold and raw. The pizza was inedible. I called the...

                Feb 04, 2021

                Pizza Hut — I'm wanting to make a complaint about a job at the pizza hut in pennington gap virginia

                I have been trying to get a job at the Pennington Gap Virginia Pizza Hut for almost 2 years now, I put in an...

                Pennington Gap
                Feb 04, 2021

                Pizza Hut — Pick up and service

                On Wednesday February 3rd, I placed a pizza order through the online app at 5:45. On the app it said time of...

                IN THE NEWS

                Unhappy consumers gather online at and have already logged thousands of complaints.
                If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                A consumer site aimed at exposing unethical companies and business practices.
                ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                You'll definitely get some directions on how customer service can best solve your problem.
                Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.