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Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
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1.3 11 Reviews 2948 Complaints
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Pizza Hut complaints 2948

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C
8:59 pm EDT

Pizza Hut moldy sauce

This isn't so much a complaint about the site, as is the quality of the food. Tonight I ordered Alfredo pasta with wings, I received marinara pasta in place of the Alfredo. I quickly called the store to explain, and was the gentleman that answered the phone apologized for the mistake and told me he would take care of it ie deliver my Alfredo. While waiting for the second delivery, we began to eat the wings and bread sticks. At this point we discovered the marinara dipping sauce for the bread sticks was COVERED in mold! I called the store bad to inform them of this, and was told that they made the sauce fresh today. It's is not possible that the sauce was made today or this week ( it's on Tuesday) even. If we had not paid attention to what we were eating, we could have easily dipped and eaten this moldly sauce.
I would like to offer compliments to the delivery driver as he was quick and a pleasure for both deliveries. On the second delivery we did receive a box of complimentary bread sticks and bottle of Pepsi. We appreciate that, though didn't need that. I understand mistakes happen, so the issue of the wrong delivery was understandable, however moldy food is unexcusable. I felt it necessary to let corporate know about this. I have pictures and sent the sauce back with the driver to show his manager. I can only hope that they have taken time to look through their refrigerator and clean out ALL the expired food

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J
8:53 pm EDT

Pizza Hut I am lodging a complaint in regards to an order I made for pizza and the manager who "assisted"

I ordered pizza over the phone for my friends and I. The pizza was not edible. The pizza slices were not able to be pulled apart and the pizza was so salt, I would not finish a slice. I called and spoke to the manager who took my order and she would not assist. She was full of attitude and was uncaring that the quality of food and service provided was not up to scratch. I have never had this issues with domino but pizza hit in my home country is extremely good and I wanted to give you guys a try here in the states. I will never again be ordering from pizza hut. I ended up having to order out somewhere else spending an addition amount of money.

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N
8:01 pm EDT
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Pizza Hut my pizza is messed up

My driver came up, gave me my order, was an incredibly kind man and was great to talk with.
Picture enclosed with whats wrong. I set it down, opened it and this was my pizza. I ordered it at about 6 35 and got it around 7 45. Not a big deal, traffic is busy. But the pizza is all goofed up. Trying to eat this in a hotel room is a little messy, ya know.

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E
5:39 pm EDT
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Pizza Hut garlic crust and pepperoni and bacon

My husband stopped at your store at Van [censored] and 13 mile to purchase a pizza that had 2 items for $7.99. My husband ordered additional items and we couldn't tell if it (the pizza) had the items were on there. The pizza didn't have much sauce. To make a long story short, what happened to Pizza Hut!?! If I could have gotten my money back I would. My hisband wasn't even asked if we were Seniors. I found out when I went the Pizza Hut web you need a coupon, , really

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D
2:13 pm EDT

Pizza Hut food

I got a dinner box and got sick after eating some of the wings. Call and talked to them and it was horrible customer service. Talked to a manager she offered me a refund or credits so I took the credits. 2 days later call back to try to order something they don't have no information about anything that I told the manager. A different manager answered the phone and said "oh I heard something about" like wow

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L
11:07 am EDT

Pizza Hut hot wings and cookie

I place an order online for hot wings and cookie.i asked that my wings be cooked well done .well my wings was very gewy and my cookie was so burnt at the bottom.Well I call the store manager and he was so disrespectful to me like I was the one who made the mistake.im so pissed at this location and the manager behavior..#STORE IN MESQUITE ON CARTWRIGHT# The manager name Danielle was very rude and unprofessional

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L
11:04 am EDT

Pizza Hut I am complaining about how I was treated

I was scheduled to work at 10 a.m. on Brandon Avenue in Roanoke Virginia as a server I arrived at 9:40 when I arrived I seen managers and cook in front and when i knocked on the door and window they ran to the back avoiding me. They didn't open at all.. The cook came back to the line and he seen me knocking and calling and ran again to the back. I want someone to call me I want to work for pizza hut but they treated me wrong

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C
7:49 am EDT

Pizza Hut service dining in and carryout

Your pizza hut in st Mary's ohio is a disgrace to the company...been there 3 times for dinner and there closed. I tried to get a carryout last night and they didn't have any drivers...are you aware how this business is being run. We have to go to Celina ohio to get anything from pizzahut. Last night was the last straw. Hope you can get a new manager there so we can enjoy your pizza closer to home...thanks...ck

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C
9:00 pm EDT

Pizza Hut 1 stuffed crust whole ingredients: classic marinara, extra sauce, jalapenos, pepperoni, extra cheese (extra charge applies)

YOUR PIZZA HUT
8990 Ralston Rd
Arvada, CO 80002
[protected]
YOUR ORDER - 3181001192659001181025809
Placed on October 1 at 6:26 PM

Did not receive Stuffed Crust Pizza. Received burnt hand tossed supreme, inedible. Called to complain, was told after 20 min hold "We will review when the driver gets back and review it if it is possible". I feel like I was ripped off by this location.

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J
8:11 pm EDT

Pizza Hut not what I ordered

I placed an order at 701 pm for the family wing meal. 8 Hawaiin teriyaki bone out with Cajun fries and 8 mild buffalo bone out with lemon pepper fries. I received the hawaiin bone out but the were cold. And then I did not receive my buffalo I got bbq. 😞 so disappointed to get home to find out my order was cold and wrong. I already am dissatisfied because u don't deliver to my area so I gave the drive thru carry out another chance. Guess I won't be going back.

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S
10:14 am EDT

Pizza Hut service and order

I ordered my items online and played via card, I get there and they have given my order yo someone else. Then says I have to wait another 15mins. I get that food and it's disgusting, only a little of marinara sauce, a little of cheese, just skimpy on everything and it was over cooked and kind of hard.overall a horrible experience used to be my fave spot.

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D
8:54 am EDT

Pizza Hut pizza delivery ticket # 145/I unit #002689 9/29/18 driver: james

I ordered over your mobile app on 9/29/18 around 8:00 p.m., 2 MED HTT Pizza's. 1 with Classic sauce, Ham and Pineapple and the other Med Italian sausage with Mushrooms for delivery at 10:30 p.m. I live approximately 4 blocks from the hut I use. At 10:35 (which is fine) he pulls up in front of my house and stops, I had porch light on and main door open so I could go out to meet him as I have a large dog. As I opened the door he drove off, went inside to call and saw him go around block and park in front of house across street. He was there 15 min and then left again to go around the block again. This time as he approached the side of my house I stopped him as he was close. As I received my pizza I asked for parmesan cheese and the pepper packets. His response " I don't have any, I forgot". Fine, I went inside opened the boxes, and both of the pizza's were cold. They were not cut into slices, except the very top, looked at bottom of pizza and no cut, so all they did was a surface cut.
I have never had such lousy service from that Pizza Hut, and I can guarantee I will not ever use your company again.
I am requesting a refund for this purchase which was $16.25 plus tip $1.00, ( wasn't worth that much) for a total of $17.25. I paid cash for the pizza, I do not want credit to your company so I would like a check sent ASAP.

Thank you,
Dian Weddle

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W
5:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut 10 box pizza

On 9/30/18 my daughter ordered me pizza from the hut which her order came to 25.00 and change..

When I received the box of pizza $10.00 here is what I noticed when I opened it.
1. It was cold
2. It looked like old pizza that must of been sitting in the fridge somewhere waiting to b rid of.
3. It was greasy
4. Immation cheese and it was mushy as well.
4. The sauce tasted old
5. The cinnamon bread cold and again looked like it was sitting around waiting to b sold ..The whold box looked like it was waiting to b sold or it was ordered brought back waited for some days and resold..how nasty.

I called at 4:19 pm to the pizza hut on Newark Avenue in Elizabeth New Jersey spoke to Ebony about the pizza she then got off the phone and came back to the phone and said she apologizes for the pizza and that my daughter will get $15.00 credit towards another order
..I said ok but can my daughter get confirmation that this is a credit she said no that when she orders again it will appear when she orders..

Before I got off the phone with her I still let it b known that that was the worst pizza ever n yes I should of ordered Dominos from the door..

I'm very disappointed in the store, the staff for letting this happen.. note: if their was a manager for that day 9/30/18 she did not do her job when the young lady came back on the phone it should of been the manger on the phone to let me know what would take place after I complained about the pizza..

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C
3:37 pm EDT

Pizza Hut about the service

I have tried my best to work with the Employees of the Pizza Hut in Jonesboro AR on Caraway about the order that was placed on Friday the 28th of September I was told through email that the food would be ready by 10:15 which is 30 to 45 minutes before it would be delivered, the food showed up later than the time that was told. No one I talked to seem to understand all they keep talking about is a store credit which I don't care about since this is not my first issue with the store. All I want is my money back and if they want me to go to the dumpster and get the pizza and take it back I will.

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P
12:19 pm EDT

Pizza Hut pizza hut lack

Ok, #1. Your pizza USED to be the best, but not anymore, due to the inconsistencies with ingredients, and the LACK thereof.
#2. Charging people for DEEP DISH is a bad move. That was ONE of the things that put you on the map and made you great, but NOT ANYMORE.
#3. Why would you offer an 'ONLINE PROMOTION' to get a pizza for a certain price when everyone DOES NOT have a PC, or know how to operate one? Ya'll have been doing DUMB THINGS lately. We no longer order from you. None of our friends and family do. All it takes is word of mouth...
By the way, I went to a friend's house to use the PC to make this complaint.
#4. When you make a pizza, the ingredients should be plentiful, NOT SCARCE! You are NO LONGER the BEST pizza chain!

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A
11:58 pm EDT

Pizza Hut food service

On september 29, 2018 i ordered a pizza box and it was said to be delivered in 30-40 minutes and after about an hour and a half i called in the store because it had not come in and nobody answered then 2 hours went by i called and nothing and then 4 hours later and still nothing. This is the first time something like this is happened and i am very disappointed.

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L
9:21 pm EDT

Pizza Hut 2 medium pizzas

I was highly disappointed in the quality of my pizza. I order two pizzas one of which the pizza dough was undercooked it was doughy. I couldnt even enjoy a bite we had to throw the whole pizza away. Im always ordering pizza from pizza hut and never have an issue i would greatly appreciate it if my order was replaced not only because the pizza was undercooked but once I took a bit the cheese and toppings was not tasting or looking good at all im very upset that the quality of service was bad and I'm a very loyal customer because I absolutely love pizza hut but as of tonight my order was just not very great at all !

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M
9:13 pm EDT

Pizza Hut the store is run by kids and do a bad job

I come to the Pizza Hut in Culver City about once a week. Every time something is wrong. About 6 weeks ago the young girl that answered the phone seemed not to know anything about the menu items. ie.I ordered chicken Alfredo pasta. It took her several times of asking me to please hold so she could talk to someone else. She picked up one time telling me they don't have Chicken Alfredo Pizza. Took almost a half hour to take my order. 4 weeks ago, 2 weeks ago and again tonight they were out of 20 oz diet Pepsi. One time whoever answered the phone kept telling me they don't have 20 oz drinks. They have one liter.and 2 liter. When I picked up my order I showed him on the bottle it's 20 ounce. He gave me a snotty response. Every time I go to this store something is wrong with my order.

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K
11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza hut in marianna florida

Pizza Hut in Marianna Florida

On my way back home one day from Daytona Beach we stoped for lunch. This place was totally discussting, needs serious management training. I'll never stop again unless you garranty it's clefaned up.
I served myself been cause couldn't get service, even after all that the pizza was good but worried me and the salad Bar was as bad as the shades!this place needs help.

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Update by KRWest
Sep 29, 2018 11:40 am EDT

On my way back home one day from Daytona Beach we stoped for lunch. This place was totally discussting, needs serious management training. I’ll never stop again unless you garranty it’s cleaned up.
I served myself beer because couldn’t get service, even after all that the pizza was good but worried me and the salad Bar was as bad as the shades! This place needs help.

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M
7:00 pm EDT

Pizza Hut pizza

Last night I ordered two medium pizzas...a super supreme and a meat lovers... when the pizzas arrived the crust was still doughy and the cheese was barely melted.. so I called the store and the manager their said they would remake the pizzas and send them back out. When the pizzas arrived the delivery driver informed us that the manager had checked the pizzas to make sure they were ok... well they were not ok the second set was still doughy in the middle, the crust on the pizza was not even brown, when you picked up a piece of pizza your toppings all ran off because the crust was doughy. I am really disappointed with the quality of my product and will probably never use pizza hut again. Date of the incident was September 27th around 9pm. I would like a refund on my pizzas if its possible, i spent 23.000 dont remember what the cents portion was but am not worried about that. Maybe its time to retrain a manager as to how a pizza should look when it is done.

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

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By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Pizza Hut in Belleview, Florida was posted on May 10, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2959 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
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    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
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    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
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Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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