Pizza Hut
reviews and complaints

My order details.
Order #[protected]
Order details
Flavour Fun Box of 4
+ ₹349
Personal Tandoori Mushroom & Sweet Corn
Pan
Personal Classic Corn
Pan
Personal Tandoori Mushroom & Sweet Corn
Pan
Personal Classic Corn
Pan
Classic Bread Stix
+ ₹109
Restaurant Handling Charges
+ ₹35
Tax
+ ₹25
Total
₹517.66
Payment method
Online
efund my money as i received pizza 2 hour late. No phone from the center regarding update

Date and time of incident :

March 5th 2020 8:43PM

Address of Pizza Hut location

744 W Main St

Newark, OH 43055

What happened is I had made the delivery order as shown in the file I added . When it was delivered after further inspection I came to realize that the pizza had what appeared to bugs deliberately put on the pizzas as a topping . Note one of the pizzas was a Meat lover's pizza . So the ideal that it was olives is ruled out immediately . Plus although they shared a resemblance to olives they were about 3x's larger in size . To give a visual take a black olive cut it in half place it on top of the sauce open end up , not mixed into the sauce to indicate an accidental occurrence . Now picture that olive with legs the same as an adult sized cockroach Then covered with cheese and toppings . Luckily for at least I dig through my food before eating . Due to a similar prior event where I was eating a salad and halfway through I noticed gnats flying around the salad and spoiled ingredients in the salad from a different restaurant . So I threw the pizzas in the trash and vomited for about an hour . I tried calling only for whoever would answer if at all would put me on indefinite hold for them to claim they were fetching the manager . So I then tried contacting them on the Facebook page . I messaged and the person asked for a copy of my receipt with the order number . Then they never responded . I gave extra time due to things like Covid . Even more extra time because my previous laptop crashed . Then I reached out again and again . No response ever . Then about 11 weeks ago I sent a message asking about them resolving this issue with a copy of the receipt . No response again . Then I find that they have deleted any record of me being signed up on the online app . So therefore the order number is not going to show up in there system . So I messaged them today as well by mentioning the topic on one of there posts opposed to privately in a message . Still no response . So I tried the contact us thing but it sent me to a page for the New Zealand Pizza Hut and the message sent there instead . My theory is that it has something to do with either the whole thing that was in several articles about wanting us to eat bugs . Or the Doordash thing that happened around the same time . Sounds logical push me away with bad service . Then try to reel me back in with new doordash delivery . Or force others to eat bugs for you to save the planet . Which one is it ?

On the 5/7/2023 I ordered some chicken from pizza hut at rouse hill, I paid $36.00 for my food it was supposed arrive at 9.40 I left instructions to come to the first driveway. The driver said he called me several times but there is only one call on my phone from him. I live on 5 acres anyway I fell asleep after waiting for a while the next morning my boyfriends friend found my food outside on the ground in our paddock why didnt the driver go to the front door of the house and leave it with someone in the house. The next day I rang the manager to complain she said she would speak to the driver and get back to me, she didnt get back to me so I called back, to find out the outcome she wasnt interested so that is why I am writing this complaint I gave that chicken to my dogs I think this is disgusting service. I have been getting my food from that pizza hut for months and they treat me like that, thats not right. Why would you leave somebody's food in a paddock.

I would like to report an incident stating that Pizza Driver was Abusive and using foul when asked to move his bike from non designated parking area.

He tried to abuse and used foul language and said you can do whatever you want and complaint against me.

Driver Bike Number: Dubai P 28211

Please note incident happened at Hawthorn Suites by Wyndham Abu Dhabi.

I live in india, kolkata, westbengal, order #[protected] which cost me rs 750/- but when I received my order it was totally messeup at the packet. I wasted totally my food my money. Delivery boy was a local guy not wear pizzahut tshirt even not came with pizzahut bike he was wearing a local tshirt along with scooty. Please take a nessary action against it.

Note : I called customer complaint as well 4 time but they just put me on a hold and hang the call, I recorded all the calls. I am going to for consumer forums for my wrights along with suppored documents I had.

Worst thing ever ordered a meat lovers and not hardly any meat and the supreme only had onions, mushrooms and a few peppers. We asked for extras I didn't order online I called that's why I was so upset. I was so disappointed and hungry. I was so tired so I tried something simple. Something needs to be done. I would love to hear from someone. This happen monday june 26,2023 @ 9;00pm

Dear Sir/Madam,

This is to inform you that Pizzahut has cheated me my money of Rs 905/64 where there was a double deduction and you placed the order once.

I have called your customer care a number of times around 10 times every time they said they are looking into it however actually none take care of it.

I visited your Pizza hut outlet 5 times every time your pizza hut manager and executive neelam never took care of my issue.

I had been in touch with your area manager for the last 14 days. He was very arrogant and started fighting with me and still he has not given a resolution yet.

I even told them if you are not able to refund my m,oney at least place the same order one more time however everyone denied.

I am tired of following up with my cheated money by Pizza hut.

I am really shocked how a brand like pizza hit treated their customer and they said and argues if you place a order then only you nare my customer otherwise you are not our customer.

I will never order anything with Pizzahut with my worst experience and will not allow others to go to Pizza Hut.

hi

My name is Jahash

My order # [protected]

my order delayed 2 hours

we got pizza very cold

we received opened boxes in our last order #[protected] and [protected]

we have not been able to have our lunch because of the delay in delivery

we would like to request you to have a proper investigation and let us know the feed back

we expect you to compensate appropriately

Food good. Ordered meaty marinara supreme. Past experience, had to order extra sauce cuz dry. Issue with Pizza Hut not quality or taste, quantity small. To go packaging changed, containers look big but shallow. Trick consumers. Cost high compared to competitors, portions small.

I recently ordered from PizzaHut through Zomato, but unfortunately, I made a mistake and couldn't change the flavor of my pizza before clicking the order button. I immediately contacted Zomato to change my order, and they assured me that it had been changed. However, when my order arrived, it was still the old flavor. I tried to get a refund, but Zomato refused to accept responsibility and refused to give me a refund. Needless to say, it was a very frustrating experience.

I also called the PizzaHut restaurant directly to try and change my order, but unfortunately, my order was still not changed. I was disappointed with the customer service from both Zomato and PizzaHut. However, PizzaHut later admitted that it was their mistake, but unfortunately, they couldn't do anything to fix it at that point.

Overall, I was very disappointed with the performance from both Zomato and PizzaHut. It was a very frustrating experience, and I hope that they can improve their customer service in the future.

I gotta say, my kiddos are huge fans of pizza, and honestly, who isn't? We're regulars at PizzaHut, and every weekend we order the same thing. But let me tell you, last time we ordered, I was so upset I almost cried. The food was all wrong, and I was charged almost twenty bucks more than usual. And to make matters worse, the service was just plain awful. I mean, I get it, mistakes happen, but this was just a complete disaster. The crust was all wrong, the sauce was all over the box, and there was literally none on my pizza. It was a mess. And to top it all off, the service was the worst I've ever experienced. I mean, come on, we didn't even get a refund! Needless to say, my kids were super unhappy. I'm gonna have to take my loyalty and hard-earned cash somewhere else from now on.

I gotta say, I'm pretty disappointed with the service I got from PizzaHut. I placed an order for delivery at 4:36 pm, and waited patiently for my pizza to arrive. At 5:19 pm, the delivery driver called me to confirm my location, which was cool. But then, when I tried to call him back at 6:04 pm, he didn't answer. I was getting pretty hungry at this point, so I called the store location at 6:58 pm to find out what was going on. And guess what? My order had been cancelled without any notice! What the heck, man?

So I talked to the manager, and I was like, "Hey, what's the deal? I was really looking forward to that pizza." I even told him I was on my way to pick it up within 15 minutes, because my kids were really craving some cheesy goodness. But then, when I mentioned that I might have to call corporate to complain about the situation, he straight up hung up on me! Rude, much?

Honestly, I think this location needs to do some serious retraining of all its staff. There's no way a business should operate in this manner. If you're gonna offer delivery, you gotta follow through on your promises. And if something goes wrong, you gotta communicate with your customers and make it right. That's just basic customer service, y'all. So yeah, I'm pretty disappointed with PizzaHut right now. Hopefully they'll get their act together soon.

could have gotten in the pizza. But I didn't want to be rude.

Aside from the hair incident, the pizza itself was okay. The crust was a little too thick for my liking, but the toppings were good. I ordered a pepperoni and mushroom pizza, and the flavors were balanced well. The cheese was melted nicely and had a good stretch to it.

The online ordering process was easy and convenient. I was able to customize my pizza with different toppings and sauces. The delivery was also prompt and the pizza arrived hot.

Overall, I would give Pizza Hut a second chance, but I would be more cautious about checking my food before eating it. The hair incident was a major turn-off, but the pizza itself was decent. I hope that the restaurant takes steps to ensure that this doesn't happen again in the future.

PizzaHut is a restaurant that has recently undergone a change in management. The new manager and area manager are both gay, which is not a problem for most people. However, some customers have expressed concerns about the cleanliness of the restaurant. According to some reports, the manager does not wash his hands unless he is told to do so. This is a serious issue, as it can lead to the spread of germs and bacteria.

In addition to concerns about cleanliness, some customers have also complained about the quality of the food. There have been reports that the dough used in the pizzas is old and that the dates on the dough are changed to make it appear fresher than it actually is. This is a serious issue, as it can lead to food poisoning and other health problems.

Another issue that has been raised is the restaurant's delivery policy. Some customers have reported that PizzaHut does not deliver to certain areas because of concerns about crime. However, others have suggested that this is actually a form of prejudice, as the restaurant does not deliver to people of color.

Despite these concerns, there are still many people who enjoy eating at PizzaHut. The restaurant has a wide variety of pizzas and other menu items to choose from, and the prices are generally reasonable. However, it is important for customers to be aware of the potential issues with cleanliness, food quality, and delivery policies before they decide to dine at PizzaHut.

Their product and service has gone downhill. I ordered from them and my food never arrived. The last pizza I received was only halfway cooked and didn't taste good. All they said was they were sorry.

I decided to give them another chance and ordered a sandwich and wings, but my order didn't even show up this time. It's frustrating to see them change their pan pizza recipe and it's not as good as it used to be. They also stopped offering free peppers and Parmesan cheese, which was a bummer.

But what really takes the cake is that I reported an incident to Pizza Hut a week ago and I haven't received any response from them. This is completely unacceptable. If they keep this up, they won't have a business for long.

I won't be ordering from them again. It's a shame because they used to be a great option for pizza, but now their product and service is the worst.

I just had my second experience with PizzaHut and I have to say, I am not impressed. The first time I ordered, I thought maybe the employee who made my pizza was just not properly trained. However, my recent order has left me feeling disappointed once again. I ordered a pizza with three toppings - ham, pineapple, and onions - and was shocked to find that there were only a few measly pieces of each topping on each slice. I mean, come on! This is a disgrace! I don't expect my pizza to be overflowing with toppings, but I do expect to be able to taste the toppings that I paid for. This is unacceptable!

I can't help but wonder if this is a cost-cutting measure that all Pizza Huts are implementing. I certainly hope not. I will not be returning to the Pizza Hut on APD 40 and I will be looking for a new place to purchase my pizza. It's a shame because this location is so close to my home, but I refuse to continue to be disappointed by the lack of toppings on my pizza.

Overall, I would not recommend PizzaHut based on my recent experiences. If you're looking for a pizza place that actually puts toppings on their pizzas, you might want to look elsewhere.