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Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
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1.3 11 Reviews 2948 Complaints
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Pizza Hut complaints 2948

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M
3:18 pm EST

Pizza Hut complaint on food and service

I Purchase and on-line order around 7pm didnt recivice my order into 10pm when it arrived it was cold as well as when It called and an hour before they informed me my order would be There in 20 mins did not show up into and hour later and cold. It took a total of 3 hours before the food came. I called the resturant asked for a mánager gave him my ticket recipt 0108 he couldnt find my order gave him my phone number again he couldnt find my order. I told him i order on line how long I waited he was rude and the hung up on me. His ñame was Gust which It was informed by Patrict who remaid my order and informed me he refunded my card but he didnt. Iam very up set please can some one reach out to Me about this matter. [protected]@aol.com

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S
3:16 pm EST
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Pizza Hut food /service

I had place an order with my local pizza hut it was supposed to be here at 2pm it didnt come on that time when the pizza finally got here it was cold and all over the box I will never in my life place an order with pizza hut again this is the most disgusting service I ever had to deal with my order Num # 3171125122042001182026398 I really can't believe the service your company gave I could of order somewhere else for my food

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4:19 pm EST
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Pizza Hut pizza chicken

My 2 pizzas were undercooked one pepperoni n bacon one bacon n sasuage n myboneless mild chicken tasted like rubber. Its expensive enough and I don't have money to waste. This isn't the first time and it probably won't be the last. Ever since I moved to Florida from nj Pizzahut is the worst. Don't know what more information you need. It was the tarpon springs store. Nov 20

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11:58 pm EST
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Pizza Hut store phone personnel unclear about deals online and over the phone

* Date: 11-24-2017
* Time: 7:09 PM
* Order#: 3171124210925001184024893
* Amount:$25.30
* e-mail: [protected]@hotmail.com
* Incident: I had heard from a Pizza Hut employee about a deal for Black Friday - a buy one large pizza and get a medium pizza for free. I went online to find that deal, but could not find it. I only found the any large, 2-topping pizza for $7.99 - carryout and online only.
I called the store - 116 S State College Blvd, Anaheim, CA 92806, [protected] - and spoke to a male personnel. I asked him if the $7.99 Large online deal and the free medium pizza could be applied together. He went to ask someone, and then said that I could order them and when I come to the store to pay, it will be free. I told him that the checkout screen showed the medium pizzas as full price and he told me that it was okay - to just order it and when I come to pay at the store, they can ring it up for the free medium pizzas. I then asked if I can get a free medium pizza for every large pizza I buy and he said only one per order, so if I ordered the large pizzas separately, then the medium pizzas would be free for each separate order.
I then ordered as he told me and when I arrived at the carry-out store, I was asked to pay full price. I then explained to the female cashier the phone conversation I had with the male employee and she went to ask the manager. I was then informed that I could not combine 2 different promotional items. I then asked if I could just take the large pizzas for $7.99 and cancel the medium pizzas, but she told me she could not make adjustments to online orders at the registers. (Which contradicts the earlier conversation I had with the male phone representative when he told me that the adjustments could be made at the register when I picked my order up.)
[I would felt like the female cashier had an edgy voice and was impatient in explaining the promotional deals with me. She did not even try to understand or listen to my conversation I had with the male employee previously. It takes few kind words to calm an upset customer, and she was not willing to take the time to try to amend the situation at all.]
So I cancelled the previous online orders with the medium pizzas and re-ordered my large pizzas. I was then made to wait another 10-15 minutes to received my 3 large pizza order. I then asked for a few jalapenos, and she said she had to charge $2.00 for them.
I paid for my orders and went to my car to find that the 2 pepperoni pizzas were just my previous order's pizzas - they were not hot - and the half mushroom and half olive pizza box was not closed correctly, so when I placed the pizza boxes into my car, the pizza box opened and half of the pizza hung out and over the cardboard and onto my floor mats.
I was already agitated over the communication issue about the promos, so I did not go back into the store to address the pizza spill due to an unstable pizza box fold.
* Resolution: I would have liked to have been explained the different promos more clearly .. especially since I called specifically for clarification to the store. Please make sure the employees are trained to take questions about online and in-store promos. More customer service skills training may be needed to be instituted for employees.
* Recommended future resolutions: Since I was already upset that the promos were not explained clearly over the phone to me, they could have given a small gesture - like giving me a small container of jalapenos - for free to accommodate the inconvenience of having to cancel and reorder my pizzas. (I am sure the jalapenos cost pennies to the owner.)
* Please contact me to discuss any further accommodations you can provide for me for this unpleasant experience -
(The only pleasant face to help ease this situation was Gabriel Rodriguez - the delivery personnel - who tried to make clear of the situation and explained to me that the promo for BOGO medium pizza was only for full priced large pizzas in a kind and calm manner. Please make sure his manager knows he is a great asset to her store. He can help train the female cashier on how to deal kindly with customers to provide excellent customer service.)
* Compared to other pizza companies: They are willing to provide accommodations to provide ease to any mishaps or employees who can explain the different promotional deals both online and in-store. I will not recommend this store as a carry-out store to anyone as the personnel dealing with customers (female cashier and male phone employee) are unpleasant and untrained. I will recommend delivery, though, as I believe Gabriel would be a more pleasant personnel to deal with delivering Pizza Hut orders than any in-store employees.

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Update by AJT681
Nov 24, 2017 11:59 pm EST

Please address all complaints wisely - as customer satisfaction is essential to successful business operations!

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R
7:53 pm EST

Pizza Hut pizza

I ordered the large ult. Cheesy crust pizza and a large pizza. I drove 20 mins from our usual Pizza Hut because they were out of the ult. Cheesy pizza. When I went to pick up my pizza I looked at the pizzas and was not given the ult. Cheese, but a regular large. I told them this is not what I ordered and showed her my online receipt and The girl said "they didn't call you to tell you we were out" NOBODY CALLED ME. She then said well we don't have control over the computers... I drove 20mins only for this pizza that I have a receipt for and paid for! So I got my money back and took my large and cheesy bread home and to make matters worst the reg. Large wasn't filled cooked and was NASTY! We get Pizza Hut every Friday and would rather have frozen, at least would know it was cooked all the way and I'm getting what I paid for!

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J
7:35 pm EST

Pizza Hut customer service

Today I called to order 2 ultimate cheese pizzas. When we called they said it wasn't available. Well they offered 2 large stuffed crust pizzas instead. When I got to the store, I asked again. How is it possible for you to have a sign outside of your door advertising a pizza that you don't have? The cashier said that they didn't have it available at the moment. I asked how come? His answered shocked me. It is 7:16 pm on Friday night. And he said that they ran out of ingredients. How is that even possible? Really disappointed at this store and the customer service I've received here several times already. I am a regular customer and this has pushed me away completely. I would never recommend this store to anyone! Brian was so rude in answering like I should've known the answer. Disrespectful beyond words. I worked customer service and that would've not been acceptable at my job.

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T
2:06 pm EST

Pizza Hut dine in

We arrived at 1220 only 1 other customer there. We ordered 18 wings cheesy bread garlic knots and 1 pasta. I was informed they were out of chicken alfredo so I got meaty marinara. At 112 we got 6 wings at 135 we got 12 more wings and cheesy bread. 6 wings were buffalo which we didn't order. My pasta didn't come out until 149 and the correct wings at 154. RIDICULOUS! So our family dinner was eaten separately so thier food wouldn't get cold waiting on mine. Worst experience ever over an hour and a half just to get the food! No apology or explanation just the $50 ticket. NEVER AGAIN! Then when we went to ask for a drink refil the waitress is at the register eating the wrong flavored wings so unprofessional and probably on purpose!

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J
12:44 pm EST

Pizza Hut customer service was at an all time low.

I Jeams Potts visited one of your restaurants which was located at 1601 N. Western Ave. Chicago IL. As I waited for couple of my clients I wanted to use the washroom to wash my hands but I was comfronted by Vivian the manager who had a very rude demeanor. She told me that I would have to order my food first before I could use the washroom. For some reason I felt discriminated against because shortly later I had one of my employees go inside and ask to use the washroom as well and she was granted entry without ordering first. I Jeams Potts made a complaint through your corporate office and I was told that someone would get in contact with me within three days if I'm not mistaken. I take this type of discrimination seriously and I'm not sure if you Pizza Hut does. I'm going give your company a chance to get in touch with me as soon as possible before I take further action.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 1:05 pm EST
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Unfortunately you do not have any physical proof or evidence of discrimination. In regards to contact, this website is not directly affiliated with Pizza Hut so they will likely not see your complaint here.

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S
12:01 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pizza Hut my brother and I got food poisoning 2 times

On november 12 and the 18th my brother and i had ordered pizza hut the first time tge pizza wasnt even cooked all the way and the second time it seemed fine but we both had gotten the runs and were vomitting for a few days. It was the location on 19th ave and northern in phoenix az. My number is [protected] and by brothers [protected]. I called the store and they refused to be curteous and said their store is clean and there is no way it was from them.

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Just got called by someone claiming to be corporate they repeatedly had told me to shut up and were very rude making false accusations.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 1:12 pm EST
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Unfortunately there is no way you can prove that Pizza Hut gave you food poisoning.

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K
10:02 pm EST

Pizza Hut carryout. worst experience at a restaurant ever!

My boyfriend and I called ahead of time for carryout. They said it would be ready in 20 minutes. 15 minutes later me and my boyfriend went to Pizza Hut on coddington and west a lincoln ne. Got there and a girl named heaven seemed to be training a new girl was yelling in front of a lot of customers that all her co workers needed to start doing something for themselves. Then she sat up front and complained about co workers and complained about her job! I ordered a dinner box and only received pizza and breadsticks. The breadsticks were disgusting nothing how they are normally made the pizza was burnt and disgusting. I will never go back to Pizza Hut. Waste of money and time.

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L
8:47 pm EST
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Pizza Hut delivery

I placed an delivery order for a pizza. I was using the tracker to track my order and received an text message stating that my order was being delivered at 9:13 and my order did not arrive until 9:50. My pizza was warm and not as hot as it usually is. I was very dissatisfied with the level of my delivery. I usually don't have any issues she. I use the app and place a delivery order.

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W
12:56 pm EST
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Pizza Hut pickup gone wrong

Ordered a pizza for pickup. Came to the location and asked for a marinara sauce. I don't like my pizza without extra dipping sauce. The employee told me they did not have any marinara sauce. I told her I will pay for it and she said we are "fresh out of it." My question is, how did you make my pizza? It has marinara sauce on it. Are you out of cheese too? Out of dough? I just don't appreciate being lied to out of laziness, and would like a compensation.

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E
8:22 pm EST

Pizza Hut condiments

Big concern : In Laredo Texas store number 4 address 1519 Guadalupe is charging for the condiments of pepper and cheese packets 6 for 53 cents. This is NOT for extra this is from the order of pizza to go ... I was shocked that they would charge for something that should be provided for the pizza .. Facebook should be made aware what going on with Pizza Hut ... that we need to provide our Own cheese and pepper . I have pictures to provide my name is Elsa Cass ... I live at 1720 Galveston Laredo Texas 78043 ... please call me [protected]. I will be waiting . Thank you Elsa Cass here is picture provided .

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R
6:17 pm EST

Pizza Hut my order and customer service.

I ordered 2 medium pizzas buffalo wings and two 2 liter sodas. When I called to express my dissatisfaction with my order the customer service I was given was unacceptable. I was told that I could not be helped and the manager (David) wasn't interested in the service provided to me. I find this very unsatisfying. I have been eating at Pizza Hut as my first choice for many years now. I am sad to see that this now will keep me from calling Pizza Hut again. I am staying at the Wayfarer Motel in Wichita Falls, TX in room 204. My email address is [protected]@gmail.com and my contact phone numbers are [protected] and [protected]. The store in question is the Pizza Hut on Jacksboro Highway in Wichita Falls, TX. The managers name is David. Thank you very much for your time and consideration! Randy Konovsky

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A
2:01 pm EST

Pizza Hut false and incorrect offer

Your branch in Saudi Arabia offering special prices for the 3 sizes,
I just went to a store and the supervisor told me the offer only available now large size, no small or medium available.
I wonder how is that and I asked him, , it's supposed that you prepare it here but his answer was it's come ready to them!
& ironically he is telling me that the promo is no longer available cuz too many people that day so the promo is finished What does that even !
Waiting for your reply ASAP !
[protected]

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K
10:50 pm EST
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Pizza Hut pizza hut on fry rd

I placed a order, delivery guy never showed... Called the pizza hut back on fry rd... and was told that my order was delivered... YEAH to the wrong address... Then I asked for cooperate to file a complaint due to me having to wait another hour and was told that it was a franchise and didn't have a customer service number... Wow... let's all become franchise and dish out poor customer service... No one cared since the wrong address paid for the pizza

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pobarjenkins
Minneapolis, US
Nov 21, 2017 4:25 am EST
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People make mistakes and you should try to be more understanding. Did you ask to speak with the manager of the location to see if they could do anything for you? Also, franchising has nothing to do with the quality of customer service. It has to do with store ownership.

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D
6:53 pm EST
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Pizza Hut wait time and the final product

We were in the Pizza Hut in Macomb, IL on 11/20/17 and had the worst service and food that I can imagine. We waited at least 20 minutes before we were waited on and then another 10 minutes to get the drinks. We waited another 15 to place our order and then OVER an hour for the food to get to us. When we got the food our Chicken Alfredo it was warm at the best but we didn't want to send it back for fear it would be another hour. While we were waiting, at least 3 tables got up and walked out because of the wait. They were given credits. I was going to say something but my husband paid the bill for fear that I would complain, which I would have. There are too many other Pizza places in Macomb to worry about your service and food. We will go somewhere else next time.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:02 am EST
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They cannot work to better your experience if they don't know it is negative. Your husband should have waited for you so you could say something. You could always call the store if you still wish to provide your feedback.

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G
3:24 pm EST

Pizza Hut service

I placed my order over the phone.when I got there I paid 4 my order.Guy came behind me and placed his order and got his order b4me.I ask Jeff about my order and he started cursing me and was very rude.After calling the order in at 330pm got there at 345pm and finally another manager ask me baby u still here your order been ready.so at 420 I finally got it.Jeff has piss poor customer skills.Coursey Blvd. Location

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3:02 pm EST
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Pizza Hut carry out / customer service

On 11/18 at 7:44 pm we ordered carry out of 150.31 pizzas 5 of them, wings, bread sticks, pasta, cookie, brownie, a very large order but we were feeding our church volleyball team by the time we got back to the church and noticed that our order was wrong and tried to call back to complain it took 35 minutes to get some one to answer I asked for the manager and was told that she went home and then got hung up on I tried to call back and after 10 minutes I then have up i am now trying to get some satisfaction here but after everything so far I am pissed

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:55 am EST
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If you cannot contact the store by phone, there may be a general corporate customer service line you can contact.

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L
1:29 pm EST

Pizza Hut pizza hut

I ordered a Pizza Saturday night, I ordered a large pepproni with pain crust no spices. When I receieved it at all different spices on it which no one would eat, what does it take to get a pizza right. If them aren't so greasy you can't eat them they have all these spices on them, I quess I will just change to another Pizza resturant maybe they can get an order right.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:18 am EST
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Your complaint is hard to read due to your grammar. Did you call Pizza Hut to see if you could return the pizza for a replacement or refund? It may have just been one isolated mistake.

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
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9. Post-Submission Actions:
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By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Pizza Hut in Belleview, Florida was posted on May 10, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2959 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut contacts

  2. Pizza Hut phone numbers
    800 028 7034
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    33%
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    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    +1 (866) 364-0825
    +1 (866) 364-0825
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    +33 351 860 038
    +33 351 860 038
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    50%
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    France
    +40 212 101 010
    +40 212 101 010
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    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
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    +966 920 000 910
    +966 920 000 910
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    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
    Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number
    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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