Pizza Hut – Both product and service ( 1 comment)

My husband ordered a pizza at the Blairsville Pa facility. He brought it out to the vehicle. I have never seen a pizza prepared so bad in my life. It wasn't even cut right and was dark on the bottom. I took it back in and asked why they would even serve something like this? I was told they had new people. No excuse! I asked for my money back and was told NO, that they would make another one. that is all they can do. Why would I want another pizza when they messed up the first one so bad, and I had no time to wait. I asked his name and was told "I don't have to give you my name." He said he was the assistant manager. Wow, is this really how you run your business? I left with no pizza and no cash. I have been managing a 24 hour store for 19 years. If ANY of my employees treated a customer that way they would be left go immediately. In todays day and age there is no reason to treat anyone so rudely. Now how are we going to fix this... I want a refund or I will take further steps. $14.58 to be exact. I will be expecting a follow up. My phone is [protected] and my email address is [protected]@yahoo.com.