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McDonald's review: McDonalds Observatory, Cape Town

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2:58 am EST
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I am writing to express my extreme disappointment regarding the unacceptable treatment and misleading promotional practices experienced at your branch in Observatory Cape Town on the 11th of November 2025.

I am writing to lodge a formal and urgent complaint regarding the appalling DISGUSTING treatment my colleagues, students and I received at your Observatory branch on 11TH of November 2025

We travelled from Gardens BPO Skills Academy specifically for your advertised R30.00 burger meal promotion. Expecting a smoother experience at a quieter branch, we were met with the worst customer service I have ever encountered.

After standing in extreme heat for over an hour, nearing heat exhaustion, we reached the entrance at 12:26 PM—only to be shouted at by the manager, who abruptly declared the promotion was over. Her tone was aggressive, rude, and demeaning. She claimed the deal was limited to the first 300 customers (a condition never mentioned in the advertisement), then slammed the door in our faces. The assistant manager followed by switching off the in-store systems and falsely claiming they were offline and unable to assist.

This was not just poor service; it was outright misrepresentation and public humiliation. Customers were treated with contempt, shouted at like animals, and denied basic respect. The lack of transparency, the lies, and the abusive conduct from management are unacceptable.

I demand a formal investigation into:
• The misleading nature of the promotion and lack of clear terms.
• The conduct of the manager and assistant manager on duty.
• What steps McDonald’s will take to ensure this never happens again.

This incident deserves high-level attention. I trusted McDonald’s to uphold its reputation for fairness and customer care. What we experienced was the opposite.
I expect a prompt and serious response.

Your advertised R30.00 burger meal special drew a large crowd, including myself, my colleagues as well 20 of my learners who waited patiently in excessive heat for an extended period as the special started at 11:11am.

By 12:26 PM, after enduring long queues and nearing heat exhaustion, we were next in line when the manager abruptly and arrogantly shouted at everyone that the promotion was over. Her tone was hostile and dismissive, and she claimed the deal was limited to the first 300 customers information that was not clearly communicated beforehand. Her assistant manager than lied and said the systems are now offline and she cannot assist. Now I am wondering what the truth is.

This was not just poor PATHETIC service—it was outright misrepresentation and public humiliation. Customers were treated with contempt, shouted at like animals, and denied basic respect. The lack of transparency, the lies, and the abusive conduct from management are unacceptable.

There was nothing on the “BIRTHDAY SPECIAL” ABOUT THE FIRST 300 CUSTOMERS OR A DEALINE!

As the LECTURER OF THE BOP SKILLS ACADEMY THIS IS NOT SETTING AN EXAMPLE TO ANY OF STUDENTS AND THE STAFF HERE AS THIS IS NOT WHAT I TRAIN MY LEARNERS.

LESSON 1: COMMUNICATION AND CUSTOMER SERVICE! NONE OF THAT APPLIED YESTERDAY!

I demand a formal investigation into:
• The misleading nature of the promotion and lack of clear terms.
• The conduct of the manager and assistant manager on duty.
• What steps McDonald’s will take to ensure this never happens again.

Furthermore, I expect McDonalds to deliver our 27 meals to the BPO Skills Academy TODAY!FREE OF CHARGED DUE TO THE INCONVENIENCE THAT WE WERE CAUSED AND DRIVING FROM GARDENS TO OBSERVATORY IN THIS HEAT IS NO JOKE!

This incident deserves high-level attention. I trusted McDonald’s to uphold its reputation for fairness and customer care. What we experienced was the opposite.
I expect a prompt and serious response as I have banned my students to support McDonalds (which they go buy daily until this matter is resolved, expected TODAY!)

To make matters worse, she slammed the door in our faces, and another staff member then switched off the in-store systems, stating they were offline and could not assist us. This sequence of events felt dishonest and disrespectful. The lack of transparency, poor crowd management, and blatant disregard for customer dignity are deeply concerning.

I urge you to investigate this incident and provide clarity on:
• The actual terms and conditions of the R30.00 promotion.
• Why the promotion was not managed in a fair and transparent manner.
• What steps will be taken to ensure respectful treatment of customers in future as well the safety of customer as we were practically in a stampede as the security office opened the door and the immediately locked the door, leaving me with a shoulder as well as a left rib injury as people pushed to get in the store.

Claimed loss: EFFORT, TIME AND PETROL AND OF COURSE OUR MEALS DELIVERED FOR FREE BY TODAY 12PM.

Desired outcome: OUR MEALS DELIVERED FOR FREE BY TODAY 12PM.

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